{"count":3,"next_page":null,"page":1,"page_count":1,"per_page":25,"previous_page":null,"results":[{"id":360003558760,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360003558760.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360003558760-Account-hacked-or-compromised","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-33,"vote_count":157,"upvote_count":62,"downvote_count":95,"section_id":115001228385,"created_at":"2019-03-13T17:14:10Z","updated_at":"2026-08-06T10:09:58Z","name":"Account hacked or compromised","title":"Account hacked or compromised","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-29T08:19:09Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["scam","hack","illegal","illegale aktivität","deaktivieren","deactivation","freeze","schließen","zu machen","zugriff","freeze account","compromised","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003eYour security is our top priority. If you suspect that your Bitpanda account has been compromised or that someone else has gained access to it, we recommend freezing it immediately to protect your funds.\u003c/p\u003e\u003cstyle\u003e\n    /* Premium Bitpanda Styles */\n    .bitpanda-info-box {\n      background-color: #f0f6f5; border-radius: 8px; border: 2px solid #103e36; margin: 20px 0; padding: 16px 20px;\n      font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n    }\n    .bitpanda-red-alert {\n      background-color: #FEEBEB; border-left: 8px solid #D93025; border-radius: 6px;\n      padding: 20px; margin: 20px 0; font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n      line-height: 1.6; color: #333333; display: flex; align-items: flex-start;\n    }\n    .bitpanda-red-circle {\n      min-width: 24px; max-width: 24px; height: 24px; background-color: #D93025;\n      color: #ffffff; border-radius: 50%; display: flex; justify-content: center;\n      align-items: center; font-weight: 900; font-size: 15px; margin-right: 15px; margin-top: 2px; flex-shrink: 0;\n    }\n    .bp-button {\n      display: inline-block; padding: 12px 24px; background: #103e36; color: #fff !important; \n      text-decoration: none !important; border-radius: 8px; font-weight: 600; margin: 10px 0;\n      transition: background 0.2s ease;\n    }\n    .bp-button:hover { background: #1a5a4d; }\n    \n    /* Step Circles Style */\n    .bp-step-container { display: flex; align-items: flex-start; margin-bottom: 20px; gap: 15px; }\n    .bp-step-circle {\n      min-width: 30px; height: 30px; background-color: #103e36; color: #ffffff;\n      border-radius: 50%; display: flex; justify-content: center; align-items: center;\n      font-weight: bold; flex-shrink: 0; margin-top: 4px;\n    }\n    .bp-step-content { font-size: 15px; line-height: 1.6; color: #222222; }\n  \u003c/style\u003e\u003cdiv class=\"bitpanda-info-box\"\u003e\n  \u003ch2 style=\"margin-top: 0; color: #103e36; border: none;\" id=\"h_01KQC412BCJQ461Q08FVW0BXXJ\"\u003e\n    \u003cstrong\u003eFreeze your account\u003c/strong\u003e\n  \u003c/h2\u003e\n  \u003cp\u003e\n    The fastest way to secure your account is to use our dedicated security form.\n    Clicking the button below will guide you through the automated self-freezing\n    process.\n  \u003c/p\u003e\n  \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=freeze_account__secure__online_scams_and_hacks\u0026amp;ticket_form_id=9052443718172\" class=\"bp-button\"\u003e\n      FREEZE MY ACCOUNT\n    \u003c/a\u003e\n\u003c/div\u003e\u003ch2 id=\"h_manual_freeze\"\u003e\u003cstrong\u003eAlternative method: Manual freeze\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eIf you cannot use the form above, you can also freeze your account through the password reset flow:\u003c/p\u003e\u003cdiv class=\"bp-step-container\"\u003e\n    \u003cdiv class=\"bp-step-circle\"\u003e1\u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      Go to the login screen and select \u003ca href=\"https://web.bitpanda.com/user/lost_password\"\u003e\u003cstrong\u003eForgot your password?\u003c/strong\u003e\u003c/a\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003cdiv class=\"bp-step-container\"\u003e\n    \u003cdiv class=\"bp-step-circle\"\u003e2\u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      Enter your registered email address and click \u003cstrong\u003eRequest password reset\u003c/strong\u003e.\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003cdiv class=\"bp-step-container\"\u003e\n    \u003cdiv class=\"bp-step-circle\"\u003e3\u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      Check your inbox for our email. Instead of resetting the password, click the \u003cstrong\u003eFreeze Account\u003c/strong\u003e link at the bottom of the email.\n    \u003c/div\u003e\n  \u003c/div\u003e\u003cp\u003e\u003cem\u003eIn the image below, you can see where to find the Freeze Account option in the automated email:\u003c/em\u003e\u003c/p\u003e\u003cp\u003e\u003cimg class=\"screenshot\" style=\"border-radius: 8px; box-shadow: 0 4px 12px rgba(0,0,0,0.1); height: auto; max-width: 100%;\" src=\"https://support.bitpanda.com/hc/article_attachments/27113738577948\" alt=\"Freeze account.png\"\u003e\u003c/p\u003e\u003ch2 id=\"h_no_email_access\"\u003e\u003cstrong\u003eWhat if I lost access to my email account?\u003c/strong\u003e\u003c/h2\u003e\u003cdiv class=\"bitpanda-red-alert\"\u003e\n    \u003cdiv class=\"bitpanda-red-circle\"\u003e!\u003c/div\u003e\n    \u003cdiv class=\"bitpanda-alert-content\"\u003e\n      \u003cp style=\"margin: 0;\"\u003e\n        \u003cstrong\u003eCritical:\u003c/strong\u003e If you no longer have access to the email address registered on Bitpanda, please \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new\"\u003e\u003cstrong\u003econtact us immediately\u003c/strong\u003e\u003c/a\u003e using a different email address. \n        \u003cbr\u003e\u003cbr\u003e\n        In your message, please outline your situation and provide any account-related data (such as your full name or recent activity) so our security team can confirm your identity and secure your funds as quickly as possible.\n      \u003c/p\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\u003ch2 id=\"h_next_steps\"\u003e\u003cstrong\u003eWhat happens next?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eOnce your account is frozen:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e8758ae0444d84d0ec706d43020ee10bc\"\u003eLogging in, trading, and withdrawals will be completely disabled.\u003c/li\u003e\n\u003cli data-list-item-id=\"edae339b6dd23b780cf3403e8d03622d4\"\u003eAny active API keys will be deactivated.\u003c/li\u003e\n\u003cli data-list-item-id=\"e815d975c4251ae352337382308499753\"\u003eOur Support team will review your case and contact you via email to guide you through the secure reactivation process.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"Your security is our top priority. If you suspect that your Bitpanda account has been compromised or that someone else has","result_type":"article"},{"id":360002453299,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360002453299.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360002453299-What-is-Bitpanda-s-Policy-on-Forks-Staking-Airdrops-Promotions-and-Giveaways","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":39,"vote_count":247,"upvote_count":143,"downvote_count":104,"section_id":360000587979,"created_at":"2019-01-14T18:10:22Z","updated_at":"2026-08-06T09:59:19Z","name":"What is Bitpanda's Policy on Forks, Staking, Airdrops, Promotions and Giveaways?","title":"What is Bitpanda's Policy on Forks, Staking, Airdrops, Promotions and Giveaways?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-07T10:28:58Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["xrp","airdrop","token","hardfork","cosmos","atom","spark","flare","XRP Utility Fork","xym","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIn this article, we are going to clarify terms which are sometimes used by the token teams, asking exchanges to participate in forks, stakes, airdrops, giveaways or promotions.\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e  \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e    \u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01J29BBYYHEFG046FM9WEVNYDM\"\u003e\u003cstrong\u003eFork \u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIn general, Bitpanda does not automatically support forks of any cryptographic blockchain-based digital information units and assesses each fork on a case by case basis. We only support forks if we have officially announced this beforehand.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eA fork is a situation in which a blockchain irreversibly splits into two separate chains. Forks have been used in cryptocurrencies in order to add new features to a blockchain or to reverse the effects of hacking or catastrophic bugs on a blockchain.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou can find further information in our \u003c/span\u003e\u003ca href=\"https://www.bitpanda.com/en-gb/legal/user-agreement\"\u003eBitpanda Fork Policy\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01J29BBYYH33V35DEV6SQ1SVBN\"\u003e\u003cstrong\u003eStaking\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eStaking is the process of the proof-of-stake distribution, whereby tokens are distributed based on how many tokens a user already has. While most proof-of-stake coins distribute the reward in the same cryptocurrency (like for instance EOS with so-called delegated proof-of-stake), some coins distribute the reward in another cryptocurrency (like for instance NEO with GAS).\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda now offers the opportunity to earn weekly rewards by staking your assets with just one button. For all the information on our feature, please check out the following pages:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003ca href=\"https://www.bitpanda.com/en/staking\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda Staking is here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e \u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/4824180360092\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda Staking\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://www.bitpanda.com/academy/en/levels/expert\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eExpert Lessons — Bitpanda Academy\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLearn more about our \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000046479\"\u003e\u003cspan style=\"font-weight: 400;\"\u003etrade only mode\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e and why transactions are not yet available for some cryptocurrencies. You can find more information on why a cryptocurrency transaction might be disabled, \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000046479\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ein this article\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01J29BBYYHT8VCV2FH7T3NA6H1\"\u003e\u003cstrong\u003eAirdrop\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAirdrops may be used to create a community of token holders who can begin trading a token and wish to create a market for wider adoption of the token. They occur when token creators distribute free tokens to communities or holders of other established tokens. \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFor any airdrop from someone other than Bitpanda, Bitpanda does not automatically credit any token or any other digital information unit to the respective Bitpanda Client Account. Bitpanda does not advise on other airdrops or on ways to participate in airdrops.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou can find further information in our \u003c/span\u003e\u003ca href=\"https://www.bitpanda.com/en-gb/legal/user-agreement\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eterms and conditions\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01J29BBYYHACPN2AK3BJP121Q6\"\u003e\u003cstrong\u003eGiveaways or Promotions\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThey are similar to airdrops, but the criteria often do not require recipients to own established tokens or to be part of specific communities. Giveaways may require recipients to use specific wallets.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLearn more on \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360001414160-How-to-spot-online-scams\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehow to spot online scams\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"new features to a blockchain or to reverse the effects of \u003cem\u003ehacking\u003c/em\u003e or catastrophic bugs on a blockchain. You can find further","result_type":"article"},{"id":20340903827740,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/20340903827740.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/20340903827740-Vision-Wallet-FAQs","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":24052746189468,"created_at":"2025-05-30T07:53:37Z","updated_at":"2026-08-06T09:36:24Z","name":"Vision Wallet FAQs","title":"Vision Wallet FAQs","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-03T08:51:42Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["uk_limited_migration","uk_needs_content_review"],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis article gives you an overview of the most frequently asked questions by our users about the \u003c/span\u003e\u003cstrong\u003eVision\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003e Wallet.\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e963d7347e8128d75a6345a21397ddc01\"\u003e\u003ca href=\"#01JWG2QGFD30J2DC438CM6Y3HS\" target=\"_self\" rel=\"undefined\"\u003eDo I need a Bitpanda account to use the wallet?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e0064c6de914161a4c41e8375d914677d\"\u003e\u003ca href=\"#01JWG2QPPYNMHY5YGC77REPVJ0\" target=\"_self\" rel=\"undefined\"\u003eIs this a custodial wallet?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e47eb2e2d0c8d3307afe5815a7ee13a4d\"\u003e\u003ca href=\"#01JWG2QX7NAA2HNT2K4YV4HVG7\" target=\"_self\" rel=\"undefined\"\u003eWhat networks are supported?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e38939ea66848d09129f15ea969cfab7c\"\u003e\u003ca href=\"#01JWG2R2G7QX7W33D5R4DCB64J\" target=\"_self\" rel=\"undefined\"\u003eWhat happens if I lose access to my wallet?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"ef34d2e85dcc5650c1a3b8b22f0cc0480\"\u003e\u003ca href=\"#01JWG2RHK50NJD4J0D04XW7BEP\" target=\"_self\" rel=\"undefined\"\u003eHow does Bitpanda Backup work?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"ee33292cc237b6b8d4f5215f4156e5ace\"\u003e\u003ca href=\"#01JWG2RTGJF5Q90NK23GCV7DS6\" target=\"_self\" rel=\"undefined\"\u003eIs the wallet secure?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e3658a7b3ce3c565b09a1bb1914b6aae2\"\u003e\u003ca href=\"#01JWG2SHD59R3QMV5GKJJZRK6E\" target=\"_self\" rel=\"undefined\"\u003eHow do you ensure best-price execution?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e7010e16d70d747c9a10ac09ded280fea\"\u003e\u003ca href=\"#01JWG2SHD52926YNVXKPDK6WF5\" target=\"_self\" rel=\"undefined\"\u003eHow do I get started?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"ec5fa042dd6814f7652ed677d7eb682ac\"\u003e\u003ca href=\"#01JWG2SHD5Q59AVY34N9J5H088\" target=\"_self\" rel=\"undefined\"\u003eIs it possible to “import” wallets by seedphrase?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"ee349d4cb7df45407e926577acacdeb1c\"\u003e\u003ca href=\"#01JWG2SHD5NXN7FKZE6KW28Q3P\" target=\"_self\" rel=\"undefined\"\u003eCan I stake in the wallet?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e72b25cb9b114ab1e2422fd1d801f4da9\"\u003e\u003ca href=\"#01JWG2SHD6SDFK3J7GY2EK0E8A\" target=\"_self\" rel=\"undefined\"\u003eIs the wallet available on mobile and desktop?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e9d578e9a11513bb2c75b132bce2f5b97\"\u003e\u003ca href=\"#01JWG2SHD6J5TCGXTWWS4WD439\" target=\"_self\" rel=\"undefined\"\u003eWhat happens if I don’t enable backup?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"ea793d27507d1b20d257cdbcd86457234\"\u003e\u003ca href=\"#01JWG2SHD6VYQK4E81NAXPHH7G\" target=\"_self\" rel=\"undefined\"\u003eCan I connect the wallet to dApps?\u003c/a\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003ch2 id=\"01JWG2QGFD30J2DC438CM6Y3HS\"\u003e\u003cstrong\u003e1. Do I need a Bitpanda account to use the wallet?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eNo, but connecting your Bitpanda account unlocks extra features like sponsored gas fees, one-click onboarding, and Bitpanda Backup.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2QPPYNMHY5YGC77REPVJ0\"\u003e\u003cstrong\u003e2. Is this a custodial wallet?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eNo. You remain in full control of your keys and assets. It’s 100% self-custodial with an optional backup for peace of mind.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2QX7NAA2HNT2K4YV4HVG7\"\u003e\u003cstrong\u003e3. What networks are supported?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eVision\u003cspan style=\"font-weight: 400;\"\u003e Wallet supports a wide range of assets on the SVM (Solana) chain. This integration comes out of the box and doesn’t require any complex bridging or manual configuration.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2R2G7QX7W33D5R4DCB64J\"\u003e\u003cstrong\u003e4. What happens if I lose access to my wallet?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you’ve enabled Bitpanda Backup, you can recover your wallet with one click. If not, you’ll need your seed phrase.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2RHK50NJD4J0D04XW7BEP\"\u003e\u003cstrong\u003e5. How does Bitpanda Backup work?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour seed is divided into two encrypted shards. One part is held by Bitpanda, the other is saved in your cloud (iCloud/GDrive).\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo restore your wallet, you simply log into your Bitpanda account on the \u003c/span\u003eVision\u003cspan style=\"font-weight: 400;\"\u003e Wallet mobile app. After successful authentication, the app retrieves the key from Bitpanda and the encrypted seed from your cloud. It then decrypts and restores your wallet—entirely on your device. This method ensures that no one, not even Bitpanda, can access your funds alone, and it offers stronger protection than a traditional seed phrase backup.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2RTGJF5Q90NK23GCV7DS6\"\u003e\u003cstrong\u003e6. Is the wallet secure?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYes. It’s protected by Bitpanda’s high-security standards and built for onchain safety. We manually vet the protocols that we integrate.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2SHD59R3QMV5GKJJZRK6E\"\u003e\u003cstrong\u003e7. How do you ensure best-price execution?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWe route trades through multiple liquidity sources to give you the most efficient swap possible at the time.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2SHD52926YNVXKPDK6WF5\"\u003e\u003cstrong\u003e8. How do I get started?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDownload the wallet, create or import a wallet, and optionally connect your Bitpanda account for extra features. You’ll be ready to explore Web3 in minutes.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2SHD5Q59AVY34N9J5H088\"\u003e\u003cstrong\u003e9. Is it possible to “import” wallets by seedphrase?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eImports only work for the Bitpanda Vision Wallet at the moment, but we are considering building a tool that makes it easier to move an external wallet into our app.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2SHD5NXN7FKZE6KW28Q3P\"\u003e\u003cstrong\u003e10. Can I stake in the wallet?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eStaking rewards in the Web3 app work differently from those provided on Bitpanda.com. Since the Web3 app functions as a self-managed wallet, you stake your VSN directly on the blockchain within a \u003ca href=\"https://etherscan.io/address/0xcc248d5ab5f7ea5c1d2302c285660caef2cee376#code\"\u003estaking pool\u003c/a\u003e 🔗. When you stake your VSN, they are converted into sVSN (staked Vision), which represents your share of the total staking pool according to a specific ratio. Because sVSN holds a different value from VSN, you will see a different amount of sVSN compared to VSN.\u003c/p\u003e\u003cp\u003eOver time, the total amount of VSN in the staking pool increases, while the number of sVSN you hold remains constant. This reflects that, each sVSN becomes more valuable, representing a greater share of the VSN pool. This is how your investment grows and how the return is reflected.\u003c/p\u003e\u003cblockquote\u003e\u003cp\u003eYou can always view the current conversion rate from VSN to sVSN at \u003ca href=\"https://app.vision.now/staking\"\u003ehttps://app.vision.now/staking\u003c/a\u003e     \u003c/p\u003e\u003c/blockquote\u003e\u003cp\u003eThis ratio will continue to change over time to reflect the increasing value of sVSN. When you decide to unstake, your sVSN will be exchanged back based on the current conversion rate, meaning you will receive more VSN than you initially staked.\u003c/p\u003e\u003ch2 id=\"01JWG2SHD6SDFK3J7GY2EK0E8A\"\u003e\u003cstrong\u003e11. Is the wallet available on mobile and desktop?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eCurrently, the wallet is available as a mobile app.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2SHD6J5TCGXTWWS4WD439\"\u003e\u003cstrong\u003e12. What happens if I don’t enable backup?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou’ll still have full control, but you’ll be solely responsible for storing and securing your recovery phrase.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"01JWG2SHD6VYQK4E81NAXPHH7G\"\u003e\u003cstrong\u003e13. Can I connect the wallet to dApps?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOur philosophy here is a “walled garden approach” - it will be possible to connect to dApps in a future version, but likely not through regular wallet connect. Instead, we will offer a Web3 Discovery section, where applications are curated and can be accessed directly from the app in order to mitigate the risk of users getting scammed or hacked.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"in order to mitigate the risk of users getting scammed or \u003cem\u003ehacked\u003c/em\u003e.","result_type":"article"}]}