{"count":101,"next_page":"https://support.bitpanda.com/api/v2/help_center/articles/search.json?page=2\u0026per_page=25\u0026query=security+incident","page":1,"page_count":5,"per_page":25,"previous_page":null,"results":[{"id":360000645145,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360000645145.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360000645145-How-can-I-secure-my-Bitpanda-account","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":478,"vote_count":644,"upvote_count":561,"downvote_count":83,"section_id":10585658861980,"created_at":"2018-04-04T16:16:04Z","updated_at":"2026-09-23T08:35:47Z","name":"How can I secure my Bitpanda account?","title":"How can I secure my Bitpanda account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-18T08:13:49Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["2FA","Crypto","security","Security","Password","Krypto","Passwort","secure","account","Private Key","account sichern","secure account","lost password","compte","clef privée","sécurité","sécuriser compte","mot de passe perdu","sécurisé","mot de passe","connexion","home 2","account 2","security 2","recovery code","fork","hard fork","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cul\u003e\n\u003cli data-list-item-id=\"ed71faa7ece5480f3f5a21854755302cb\"\u003e\u003ca href=\"#h_01G255FP52G87AQ4DT3BDGKWJM\" target=\"_self\" rel=\"undefined\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhat we do for your security\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e0ad57c9baad4068a6f6a39176d0df7cf\"\u003e\u003ca href=\"#h_01G255G08Y6851T3WNDQEY7JDK\" target=\"_self\" rel=\"undefined\"\u003eWhat you should do for your security\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv class=\"responsive-video\"\u003e\u003ciframe src=\"//www.youtube-nocookie.com/embed/KZ4BGJSVdOQ\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c/iframe\u003e\u003c/div\u003e\u003cp\u003e \u003c/p\u003e\u003ch2 id=\"h_01G255FP52G87AQ4DT3BDGKWJM\"\u003e\u003cstrong\u003eWhat we do for your security\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour security matters deeply to us, which is why we protect your funds using strict, industry-leading safety standards. The vast majority of every supported cryptocurrency is held in offline cold storage, while cash balances are kept in segregated accounts with regulated partner banks. Non-crypto assets are held with specialised custodians, and all platform data is safeguarded by ISO-certified encryption and continuous 24/7 monitoring.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01M2SRVPM6H5K82WY8V7BX7F2J\"\u003e1 | Cold Storage\u003c/h2\u003e\u003cp\u003eEvery cryptocurrency supported on Bitpanda is secured using offline cold storage, meaning these funds are completely disconnected from web servers and internet access. \u003cstrong\u003eNo cryptocurrency is excluded from cold wallet protection.\u003c/strong\u003e\u003c/p\u003e\u003cdiv style=\"max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; color: #0c1c18; margin: 16px 0;\"\u003e\n  \n  \u003c!-- Cold Storage Focus Section --\u003e\n  \u003cdiv style=\"display: grid; grid-template-columns: 1fr; gap: 16px; margin-bottom: 24px;\"\u003e\n    \n    \u003c!-- Cold Storage Box --\u003e\n    \u003cdiv style=\"background-color: #f9fbfb; border: 1px solid #dbe4e2; border-left: 4px solid #103E36; border-radius: 8px; padding: 20px;\"\u003e\n      \u003cdiv style=\"font-size: 16px; font-weight: 700; color: #103E36; margin-bottom: 8px; display: flex; align-items: center; gap: 8px;\"\u003e\n        \u003cspan style=\"font-size: 18px; line-height: 1;\"\u003e🔒\u003c/span\u003e\n        \u003cspan\u003eCold Storage Split\u003c/span\u003e\n      \u003c/div\u003e\n      \u003cp style=\"font-size: 14px; color: #4e615c; line-height: 1.5; margin: 0;\"\u003eThe vast majority of reserve funds for every cryptocurrency is stored offline in high-security cold wallets.\u003c/p\u003e\n    \u003c/div\u003e\n\n    \u003c!-- Hot Storage Box --\u003e\n    \u003cdiv style=\"background-color: #f9fbfb; border: 1px solid #dbe4e2; border-left: 4px solid #f39c12; border-radius: 8px; padding: 20px;\"\u003e\n      \u003cdiv style=\"font-size: 16px; font-weight: 700; color: #103E36; margin-bottom: 8px; display: flex; align-items: center; gap: 8px;\"\u003e\n        \u003cspan style=\"font-size: 18px; line-height: 1;\"\u003e⚡\u003c/span\u003e\n        \u003cspan\u003eHot Storage Liquidity\u003c/span\u003e\n      \u003c/div\u003e\n      \u003cp style=\"font-size: 14px; color: #4e615c; line-height: 1.5; margin: 0;\"\u003eOnly a small operational percentage across supported cryptocurrencies is kept online in secure hot wallets. This small fraction exists solely to ensure instant processing for day-to-day user trading and withdrawals.\u003c/p\u003e\n    \u003c/div\u003e\n\n  \u003c/div\u003e\n\n  \u003c!-- Interactive Accordion Box (Bitpanda Green Theme) --\u003e\n  \u003cdiv style=\"border: 1px solid #103E36; border-radius: 12px; overflow: hidden; background-color: #103E36;\"\u003e\n    \u003cbutton type=\"button\" onclick=\"var c=this.nextElementSibling; var a=this.querySelector('.bp-arrow'); if(c.style.display==='block'){c.style.display='none'; a.innerHTML='▼';}else{c.style.display='block'; a.innerHTML='▲';}\" style=\"width: 100%; background-color: #103E36; border: none; padding: 18px 20px; text-align: left; font-size: 15px; font-weight: 600; color: #ffffff; cursor: pointer; display: flex; justify-content: space-between; align-items: center; outline: none;\"\u003e\n      \u003cspan\u003eAssets Not Held in Cold Storage\u003c/span\u003e\n      \u003cspan class=\"bp-arrow\" style=\"font-size: 12px; color: #ffffff; display: inline-block;\"\u003e▼\u003c/span\u003e\n    \u003c/button\u003e\n    \n    \u003cdiv style=\"display: none; padding: 20px; border-top: 1px solid rgba(255, 255, 255, 0.15); background-color: #103E36;\"\u003e\n      \u003cp style=\"font-size: 13px; color: #e8f0ee; margin-top: 0; margin-bottom: 16px; line-height: 1.4;\"\u003eWhile cold storage covers the vast majority of our crypto assets, certain operational portions and other product categories are held under different security models:\u003c/p\u003e\n\n      \u003cdiv style=\"margin-bottom: 16px; padding-bottom: 16px; border-bottom: 1px dashed rgba(255, 255, 255, 0.2);\"\u003e\n        \u003cp style=\"font-size: 14px; font-weight: 700; color: #ffffff; margin: 0 0 4px 0;\"\u003eIndex-Only Coins\u003c/p\u003e\n        \u003cp style=\"font-size: 13px; color: #e8f0ee; margin: 0; line-height: 1.4;\"\u003eCryptocurrencies within the Bitpanda Crypto Index (BCI) that are not natively supported with a standalone wallet cannot be held, deposited, or withdrawn via individual cold wallets. These are explicitly labeled as Index-Only coins within the BCI view.\u003c/p\u003e\n      \u003c/div\u003e\n\n      \u003cdiv style=\"margin-bottom: 16px; padding-bottom: 16px; border-bottom: 1px dashed rgba(255, 255, 255, 0.2);\"\u003e\n        \u003cp style=\"font-size: 14px; font-weight: 700; color: #ffffff; margin: 0 0 4px 0;\"\u003eStocks, ETFs \u0026amp; ETCs\u003c/p\u003e\n        \u003cp style=\"font-size: 13px; color: #e8f0ee; margin: 0; line-height: 1.4;\"\u003eTraditional financial instruments and fractional securities are held in regulated custody accounts with professional bank custodians via Bitpanda Financial Services.\u003c/p\u003e\n      \u003c/div\u003e\n\n      \u003cdiv style=\"margin-bottom: 16px; padding-bottom: 16px; border-bottom: 1px dashed rgba(255, 255, 255, 0.2);\"\u003e\n        \u003cp style=\"font-size: 14px; font-weight: 700; color: #ffffff; margin: 0 0 4px 0;\"\u003ePhysical Metals\u003c/p\u003e\n        \u003cp style=\"font-size: 13px; color: #e8f0ee; margin: 0; line-height: 1.4;\"\u003eGold, silver, platinum, and palladium are held as physical bullion in a high-security vault facility in Switzerland (managed by Brink's).\u003c/p\u003e\n      \u003c/div\u003e\n\n      \u003cdiv\u003e\n        \u003cp style=\"font-size: 14px; font-weight: 700; color: #ffffff; margin: 0 0 4px 0;\"\u003eFiat Balances\u003c/p\u003e\n        \u003cp style=\"font-size: 13px; color: #e8f0ee; margin: 0; line-height: 1.4;\"\u003eEUR, GBP, USD, and other fiat balances are held as E-Money issued and managed by Bitpanda Payments and partner banks.\u003c/p\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\n\u003c/div\u003e\u003ch2 id=\"h_01K078P8MV36J9S8NWGHBQP2F2\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e2 | Session management\u003c/span\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLogin attempts from new devices must be confirmed by email from your registered email address. See active devices and sessions, log out and \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000905429-How-can-I-log-out-all-connected-devices-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eclose a running session\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e via another device.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01K078P8MV1WY8APCPR6F95EYV\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e3 | ReCAPTCHA\u003c/span\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eReCAPTCHA helps guard your account from unauthorised access.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01K078P8MVRGJK6THBZ40S25HS\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e4 | Confirmation emails\u003c/span\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eConfirmation emails add another security layer to your account, especially on critical actions like sending cryptocurrencies or fiat withdrawals.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01K078P8MV0CSJ5KTQXPGYXJBA\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e5 | Spot checks\u003c/span\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOn important data changes like email address, mobile phone number, or two-factor Authentication (2FA) resets, we may contact you personally by phone to validate the changes.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01K078P8MVCDCXM9AZ4DS27M93\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e6 | DDOS \u0026amp; SSL\u003c/span\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWe also offer DDOS protection and SSL encryption.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01G255G08Y6851T3WNDQEY7JDK\"\u003e \u003c/h2\u003e\u003ch2 id=\"h_01M2QV9S24V4E27TS2TS9JW92X\"\u003e\u003cstrong\u003eWhat you should do for your security\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eProtecting your account is a shared responsibility, and you play a key role in keeping your funds safe. We strongly recommend taking the following proactive steps to secure your account and assets:\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01K078P8MVRCHS8V3HAHAKBQ6Z\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e1 | Secure password\u003c/span\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eChoose a secure, unique password, that you use nowhere else.\u003c/span\u003e\u003c/p\u003e\u003cdiv\u003e\u003ch3 id=\"h_01K078P8MVSHDB319FWGK9WZET\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eTip:\u003c/strong\u003e The coloured bars, when creating the password, serve as an indicator of how secure we estimate your password. Please make sure that the bars are at least green.\u003c/span\u003e\u003c/h3\u003e\u003c/div\u003e\u003ch2 id=\"h_01K078P8MVP55CX2801T2K8DRB\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e2 | Two-factor authentication (2FA)\u003c/span\u003e\u003c/h2\u003e\u003cp\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360002015220-What-is-Two-Factor-Authentication-2FA-and-how-do-I-activate-it-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eActivate two-factor authentication (2FA)\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for your Bitpanda account.\u003c/span\u003e\u003c/p\u003e\u003cdiv\u003e\u003ch3 class=\"wysiwyg-text-align-left\" id=\"h_01K078P8MV47NX27VT45A49A2N\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eTip:\u003c/strong\u003e Your email provider may offer the option to secure your email account with two-factor authentication (2FA). This is independent of Bitpanda but adds another security layer to your emails and, therefore, to your Bitpanda account.\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/h3\u003e\u003c/div\u003e\u003ch2 id=\"h_01K078P8MVDSZWSB5RX57M7XAS\"\u003e3 | Anti-Phishing Code\u003c/h2\u003e\u003cp\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/15265986266780\"\u003eSet up a personalised anti-phishing code\u003c/a\u003e, so you know every communication you receive from us is genuine.\u003c/p\u003e\u003ch3 id=\"h_01M2QV9S24JAW4MS83PC5HE84Z\"\u003e\n\u003cstrong data-path-to-node=\"2,0\" data-index-in-node=\"0\"\u003eTip:\u003c/strong\u003e If you ever receive a suspicious looking email, you can request your APC from us at any time to verify it's genuine.\u003c/h3\u003e\u003cdiv style=\"max-width: 100%; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; color: #0c1c18; margin: 16px 0;\"\u003e\n\n  \u003c!-- Main Container --\u003e\n  \u003cdiv style=\"background-color: #ffffff; border: 1px solid #dbe4e2; border-radius: 12px; overflow: hidden;\"\u003e\n    \n    \u003c!-- Header Banner --\u003e\n    \u003cdiv style=\"background-color: #103E36; padding: 18px 20px; color: #ffffff;\"\u003e\n      \u003cdiv style=\"font-size: 16px; font-weight: 700; letter-spacing: 0.2px;\"\u003e\n        Account Security Guidelines\n      \u003c/div\u003e\n      \u003cp style=\"font-size: 13px; color: #e8f0ee; margin: 6px 0 0 0; line-height: 1.4;\"\u003e\n        Please review the following security measures to protect your account and digital assets:\n      \u003c/p\u003e\n    \u003c/div\u003e\n\n    \u003c!-- Security Rules List --\u003e\n    \u003cdiv style=\"padding: 20px; background-color: #f9fbfb;\"\u003e\n\n      \u003c!-- Rule 1: Password --\u003e\n      \u003cdiv style=\"margin-bottom: 16px; padding-bottom: 16px; border-bottom: 1px dashed #dbe4e2;\"\u003e\n        \u003cstrong style=\"font-size: 14px; color: #103E36; display: block; margin-bottom: 4px;\"\u003ePassword Confidentiality\u003c/strong\u003e\n        \u003cspan style=\"font-size: 13px; color: #4e615c; line-height: 1.5; display: block;\"\u003eBitpanda will \u003cstrong\u003enever\u003c/strong\u003e ask you for your account password. Never share your login credentials with anyone.\u003c/span\u003e\n      \u003c/div\u003e\n\n      \u003c!-- Rule 2: Registered Email --\u003e\n      \u003cdiv style=\"margin-bottom: 16px; padding-bottom: 16px; border-bottom: 1px dashed #dbe4e2;\"\u003e\n        \u003cstrong style=\"font-size: 14px; color: #103E36; display: block; margin-bottom: 4px;\"\u003eRegistered Email Address\u003c/strong\u003e\n        \u003cspan style=\"font-size: 13px; color: #4e615c; line-height: 1.5; display: block;\"\u003eAlways contact support from your registered email address. For security reasons, account modifications cannot be processed from unverified addresses.\u003c/span\u003e\n      \u003c/div\u003e\n\n      \u003c!-- Rule 3: Private Keys \u0026 Forks --\u003e\n      \u003cdiv style=\"margin-bottom: 16px; padding-bottom: 16px; border-bottom: 1px dashed #dbe4e2;\"\u003e\n        \u003cstrong style=\"font-size: 14px; color: #103E36; display: block; margin-bottom: 4px;\"\u003ePrivate Keys \u0026amp; Hard Forks\u003c/strong\u003e\n        \u003cspan style=\"font-size: 13px; color: #4e615c; line-height: 1.5; display: block;\"\u003eBitpanda securely manages user private keys, which cannot be exported. If you wish to hold your own keys or participate in unannounced blockchain forks, please transfer your assets to an external wallet whose private keys you control.\u003c/span\u003e\n      \u003c/div\u003e\n\n      \u003c!-- Rule 4: 2FA Backup --\u003e\n      \u003cdiv style=\"margin-bottom: 16px; padding-bottom: 16px; border-bottom: 1px dashed #dbe4e2;\"\u003e\n        \u003cstrong style=\"font-size: 14px; color: #103E36; display: block; margin-bottom: 4px;\"\u003eTwo-Factor Authentication (2FA) Backup\u003c/strong\u003e\n        \u003cspan style=\"font-size: 13px; color: #4e615c; line-height: 1.5; display: block;\"\u003eAlways save your 2FA recovery code or download and safely store the PDF containing your QR code in case you lose access to your device.\u003c/span\u003e\n      \u003c/div\u003e\n\n      \u003c!-- Rule 5: Wi-Fi / Unknown Devices --\u003e\n      \u003cdiv style=\"margin-bottom: 0;\"\u003e\n        \u003cstrong style=\"font-size: 14px; color: #103E36; display: block; margin-bottom: 4px;\"\u003eNetwork \u0026amp; Device Safety\u003c/strong\u003e\n        \u003cspan style=\"font-size: 13px; color: #4e615c; line-height: 1.5; display: block;\"\u003eAvoid logging into your account using unknown computers or public Wi-Fi networks to prevent credential hijacking.\u003c/span\u003e\n      \u003c/div\u003e\n\n    \u003c/div\u003e\n\n    \u003c!-- Interactive Security Checklist (Always Visible) --\u003e\n    \u003cdiv style=\"border-top: 1px solid #dbe4e2; background-color: #ffffff; padding: 20px;\"\u003e\n      \u003cstrong style=\"font-size: 14px; color: #103E36; display: block; margin-bottom: 8px;\"\u003eAccount Security Checklist\u003c/strong\u003e\n      \u003cp style=\"font-size: 13px; color: #4e615c; margin: 0 0 14px 0; line-height: 1.4;\"\u003eMark off these key steps to verify your account protection:\u003c/p\u003e\n      \n      \u003clabel style=\"display: flex; align-items: center; gap: 10px; font-size: 13px; color: #0c1c18; margin-bottom: 10px; cursor: pointer;\"\u003e\n        \u003cinput type=\"checkbox\" style=\"accent-color: #103E36; width: 16px; height: 16px; cursor: pointer;\"\u003e\n        \u003cspan\u003eI have saved my 2FA recovery key/PDF in a safe offline location\u003c/span\u003e\n      \u003c/label\u003e\n      \n      \u003clabel style=\"display: flex; align-items: center; gap: 10px; font-size: 13px; color: #0c1c18; margin-bottom: 10px; cursor: pointer;\"\u003e\n        \u003cinput type=\"checkbox\" style=\"accent-color: #103E36; width: 16px; height: 16px; cursor: pointer;\"\u003e\n        \u003cspan\u003eI use a unique password exclusively for my Bitpanda account\u003c/span\u003e\n      \u003c/label\u003e\n\n      \u003clabel style=\"display: flex; align-items: center; gap: 10px; font-size: 13px; color: #0c1c18; margin-bottom: 0; cursor: pointer;\"\u003e\n        \u003cinput type=\"checkbox\" style=\"accent-color: #103E36; width: 16px; height: 16px; cursor: pointer;\"\u003e\n        \u003cspan\u003eI only access my account on private devices and secure networks\u003c/span\u003e\n      \u003c/label\u003e\n    \u003c/div\u003e\n\n    \u003c!-- Helpful Links Footer --\u003e\n    \u003cdiv style=\"background-color: #103E36; padding: 16px 20px; border-top: 1px solid #dbe4e2; font-size: 13px; color: #ffffff;\"\u003e\n      \u003cstrong style=\"display: block; margin-bottom: 8px; color: #ffffff;\"\u003eAdditional Security Resources:\u003c/strong\u003e\n      \u003cdiv style=\"display: flex; flex-direction: column; gap: 6px;\"\u003e\n        \u003ca href=\"https://blog.bitpanda.com/security-matters-at-bitpanda-heres-how-you-can-stay-safe/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #22db9c; text-decoration: underline; font-weight: 500;\"\u003e\n          Security matters at Bitpanda, here’s how you can stay safe\n        \u003c/a\u003e\n        \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360001414160-How-to-spot-online-scams\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #22db9c; text-decoration: underline; font-weight: 500;\"\u003e\n          Read our article about how to spot online scams\n        \u003c/a\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n\n  \u003c/div\u003e\n\n\u003c/div\u003e","user_segment_ids":[],"snippet":"we do for your \u003cem\u003esecurity\u003c/em\u003e What you should do for your \u003cem\u003esecurity\u003c/em\u003e What we do for your \u003cem\u003esecurity\u003c/em\u003e Your \u003cem\u003esecurity\u003c/em\u003e matters deeply","result_type":"article"},{"id":360002015220,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360002015220.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360002015220-What-is-two-factor-authentication-2FA-and-how-do-I-activate-it","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":290,"vote_count":968,"upvote_count":629,"downvote_count":339,"section_id":10585658861980,"created_at":"2018-12-10T10:32:55Z","updated_at":"2026-08-06T10:06:18Z","name":"What is two-factor authentication (2FA) and how do I activate it?","title":"What is two-factor authentication (2FA) and how do I activate it?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-08T14:40:21Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["2fa","2FA","security","Security","Google Authenticator","Authenticator+","Authy","Two Factor Authentication","Zwei Faktor Authentifizierung","Sicherheit","2fa security","sécurité","code de secours","connexion","recovery key","double authentification","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003eIn addition to the conventional login method, using an email address and a password, online accounts can be further secured by so-called two-factor authentication (2FA).\u003c/p\u003e\u003cp\u003eIf two-factor authentication (2FA) is activated, a numerical code valid for a limited period of time is also requested during login in addition to the login data. This numerical code is generated via an app (e.g. Google Authenticator).\u003c/p\u003e\u003ch3 id=\"h_01K0786CFM5NFPYHVXCA3D6A1F\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e The additional query of this numerical code during login increases the security of your Bitpanda account, which is why we recommend that you always activate two-factor authentication (2FA).\u003c/h3\u003e\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"eaa3363e5ff6de8045814eaaa6da97afc\"\u003e\u003ca href=\"#h_01F9BBWGTPJBKFNW6K9T81TBFV\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ePublishers\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e753d25bd00b4cc2d74ea104d03929eaa\"\u003e\u003ca href=\"#h_01F9BBXJRENN29JWM4A605S3JB\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eActivating two-factor authentication (2FA)\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e8b8ff37d4065daa44a4fd60726203b9c\"\u003e\u003ca href=\"#h_01F9BBXVC51KDQQMGZH3B0A7AP\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eLog in with activated two-factor authentication (2FA)\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e1a5279ab92fe012efa1d731b1eefbc67\"\u003e\u003ca href=\"#h_01F9BC3FW3019W8TJB2VKKPDDR\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eTroubleshooting\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch2 id=\"h_01F9BBWGTPJBKFNW6K9T81TBFV\"\u003e\u003cstrong\u003ePublishers\u003c/strong\u003e\u003c/h2\u003e\u003ch4 id=\"h_01K0786CFM300K4Y8SN3D1Z6FB\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eAll mentioned 2FA apps are from external providers. These examples are provided as a convenience and for informational purposes only. They do not constitute an endorsement or a recommendation by Bitpanda of any of the products, services or opinions of these third parties.\u003c/span\u003e\n\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThere are several 2FA apps, but the most common are:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e7a85c785687cd29dcc28b865931fc219\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eGoogle Authenticator (Android and iOS)\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"efc63006c1669dae438fc8f7e2fd0e5dd\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAuthy (Android and iOS)\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e4bede4b1aafdc80146f9ebbb00a5733f\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAuthenticator+ (Windows Phone)\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch2 id=\"h_01F9BBXJRENN29JWM4A605S3JB\"\u003e\u003cstrong\u003eActivating two-factor authentication (2FA)\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo activate two-factor authentication (2FA) on your Bitpanda Account, please follow these steps:\u003c/span\u003e\u003c/p\u003e\u003cdiv class=\"tabs\" id=\"mobile-guides\"\u003e\n\u003cdiv class=\"tabs-menu\"\u003e\n\u003cspan class=\"tabs-link is-active\"\u003eDesktop\u003c/span\u003e \u003cspan class=\"tabs-link\"\u003eMobile App (Android)\u003c/span\u003e \u003cspan class=\"tabs-link\"\u003eMobile App (iOS)\u003c/span\u003e\n\u003c/div\u003e\n\u003cdiv class=\"tab\"\u003e\u003col\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e0a4647a11259cc66a4263f897e66fbfa\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDownload your preferred 2FA app to your smartphone\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e67e761641651fe19850747f3f65dc467\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eLog in to your Bitpanda Account\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"ebd955d2b8f562317d5e00cce7887c391\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick on your \u003c/span\u003e\u003cstrong\u003eUser Icon\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e and choose \u003c/span\u003e\u003ca href=\"https://web.bitpanda.com/security\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eSecurity\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e9d7809ad3f3bc420323f543c6650d0f3\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eAt \u003cstrong\u003eT\u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003ewo-factor authentication (2FA),\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e click on \u003c/span\u003e\u003cstrong\u003eSet up\u003c/strong\u003e\u003cbr\u003e \u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e7939ed1ac8e9fb6d4cbedf1c9b8f7787\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eEnter your password and click on \u003c/span\u003e\u003cstrong\u003eContinue\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e4c18563d5ea0290a5853cdd3cf640979\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eSecure the displayed \u003c/span\u003e\u003cstrong\u003e2FA recovery code\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e so that only you have access to it, and click on \u003c/span\u003e\u003cstrong\u003eContinue\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e. This code is necessary to reset two-factor authentication (2FA) if you lose your smartphone, for example\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e14861ccb6e83907232040a05f0474640\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eEnter the \u003c/span\u003e\u003cstrong\u003e2FA recovery code\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e you just saved into the field and click \u003c/span\u003e\u003cstrong\u003eContinue\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"ee71c21998fde0dc5ccf916e4da384fdd\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eNow, scan the displayed QR code with your 2FA app. A new entry appears in your 2FA app, consisting of the name \"Bitpanda\" and a six-digit numerical code\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e79b409d1f7e2a8b63d42994c788570f3\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo complete the setup, click on \u003cstrong\u003eContinue\u003c/strong\u003e, enter the six-digit numerical code displayed in the 2FA app on the Bitpanda website in the field and click \u003cstrong\u003eEnable two-factor authentication\u003c/strong\u003e. Note that the numerical code in the 2FA app changes every 30 seconds for security reasons. Therefore, always enter the current numerical code\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003c/div\u003e\n\u003cdiv class=\"tab is-hidden\"\u003e\u003col\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e7a87ce2825e9736b7cec8418fd64693b\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDownload your preferred 2FA app to your smartphone\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e6938046bdb6ce18134719788f75a5e91\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eLog in to your Bitpanda App on your Android device\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e242adb773b8fcfce725223fb488cda4e\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap on the \u003c/span\u003e\u003cstrong\u003eProfile\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e button\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e6a08f44ce52fc5fecb3bb30b4ad62657\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap on \u003c/span\u003e\u003cstrong\u003eSecurity\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"ea8a7d739ee68fe726b19620f70ff85db\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eUnder \u003cstrong\u003eT\u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003ewo-factor authentication (2FA)\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e tap on \u003c/span\u003e\u003cstrong\u003eSetup 2FA\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e9520df7ac9558baef0690fa18d46a4b0\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eEnter your password and click on \u003c/span\u003e\u003cstrong\u003eContinue\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e9dbd12a824229d26a08373fea530e11b\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eThe code you’re seeing now also functions as the \u003c/span\u003e\u003cstrong\u003e2FA recovery code\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e. Store it somewhere safe, so that only you have access to it. This key is necessary to reset two-factor authentication (2FA) if you lose your smartphone, for example\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e7a220644c28d6df1f2acc29e66ff38eb\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap on the \u003c/span\u003e\u003cstrong\u003eCopy icon\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e and tap on \u003c/span\u003e\u003cstrong\u003eContinue\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e6dd7b0d48fd5cd626488e3212313d288\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOpen the 2FA app and enter the code you just copied. It's best to give the entry a name to find it faster\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e7684a688bb6d62a982221965a3162626\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe entry appears in the 2FA app. Copy the six-digit numerical code and enter it in the Bitpanda App within 30 seconds. Note that this numerical code in the 2FA app changes every 30 seconds for security reasons. Therefore, always enter the current numerical code\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"ec60f9ade52158d498c496b1994056c4b\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap on \u003c/span\u003e\u003cstrong\u003eEnable 2FA\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003c/div\u003e\n\u003cdiv class=\"tab is-hidden\"\u003e\u003col\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e3ee01a2089d27d91a9934eb8fc8aebd9\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDownload your preferred 2FA app to your smartphone\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e1e31cfb0b81d7b3989d7a47d88424ea8\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eLog in to your Bitpanda App on your iOS device\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e1ab60973b92a899b346225b7bf8556bf\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap the \u003c/span\u003e\u003cstrong\u003eProfile \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003ebutton\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e95d1f27bdec8867085687c31f302c52d\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap on \u003c/span\u003e\u003cstrong\u003eSecurity\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"ed019315ae81910f2024ee1b0e130c57c\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eToggle the slider next to \u003c/span\u003e\u003cstrong\u003eTwo-factor authentication (2FA)\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e \u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e462ea41cf4e755f676fb1bdb9a4ae2f3\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eEnter your password and click on \u003c/span\u003e\u003cstrong\u003eContinue\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e08f09f5cce08a8cefd5bd808cad2041a\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eThe code you’re seeing now also functions as the \u003c/span\u003e\u003cstrong\u003e2FA recovery code\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e. Store it somewhere safe, so that only you have access to it. This key is necessary to reset two-factor authentication (2FA) if you lose your smartphone, for example\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e730c355e2f51bf8768326c1d707e0276\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap on \u003c/span\u003e\u003cstrong\u003eCopy\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e and then tap on \u003c/span\u003e\u003cstrong\u003eContinue\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"ee4fa66e6bbea1feae272ae36fc311cb2\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOpen the 2FA app and enter the code you just copied. It's best to give the entry a name to find it faster\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"ea9237ba45c1e3dd3dbab30959534f129\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe entry appears in the 2FA app. Copy the six-digit numerical code and enter it in the Bitpanda App within 30 seconds. Note that this numerical code in the 2FA app changes every 30 seconds for security reasons. Therefore, always enter the current numerical code\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"efc18418628b32ff2df93432815a140ba\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eTwo-factor authentication is now activated on your account\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003c/div\u003e\n\u003c/div\u003e\u003ch4 id=\"h_01KNPR3QM2PYAE2PMSAXVKRZA2\"\u003e\n\u003cstrong\u003eI receive the error: \"Validation Exception\"\u003c/strong\u003e\u003cbr\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you receive this error when entering your password to activate 2FA, please clear your browser cache or reset the cache on your mobile app and try again. This typically resolves the issue.\u003c/span\u003e\n\u003c/h4\u003e\u003ch4 id=\"h_01KNPQZEE7HQ77Y0S8008JHN13\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Secure the \u003cstrong\u003e2FA recovery code\u003c/strong\u003e before clicking \u003cstrong\u003eEnable two-factor authentication,\u003c/strong\u003e as it will not be displayed again.\u003c/span\u003e\u003c/h4\u003e\u003ch3 id=\"h_01K0786CFMEYA1RMYQ9AT51ZPB\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eTip:\u003c/strong\u003e You can also download the PDF containing the QR code and store it safely. If you lose your smartphone or uninstall the 2FA app, you can restore your 2FA entry in the 2FA app yourself.\u003c/span\u003e\u003c/h3\u003e\u003ch2 id=\"h_01F9BBXVC51KDQQMGZH3B0A7AP\"\u003e\u003cstrong\u003eLog in with activated two-factor authentication (2FA)\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe six-digit numerical code displayed in your 2FA app is requested at login as a second step after entering your password, email address and reCAPTCHA.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo log in, please follow these steps:\u003c/span\u003e\u003c/p\u003e\u003cdiv class=\"tabs\" id=\"mobile-guides\"\u003e\n\u003cdiv class=\"tabs-menu\"\u003e\n\u003cspan class=\"tabs-link is-active\"\u003eDesktop\u003c/span\u003e \u003cspan class=\"tabs-link\"\u003eMobile App (Android)\u003c/span\u003e \u003cspan class=\"tabs-link\"\u003eMobile App (iOS)\u003c/span\u003e\n\u003c/div\u003e\n\u003cdiv class=\"tab\"\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e26f0d02f882199bb5ba17ad677476ae6\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eLog in to your Bitpanda account as usual with your email address and password, and solve the reCAPTCHA if necessary\u003c/span\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e0336872627552de5e895ce20ccc8215c\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou will now be asked to enter your two-factor authentication (2FA). Open your 2FA app on your smartphone and enter the displayed six-digit numeric code in the corresponding field on the Bitpanda website\u003c/span\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ec55d9916ecb6f78c89001053a84f988e\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf the numerical code is correct, you will be logged in automatically\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003c/div\u003e\n\u003cdiv class=\"tab is-hidden\"\u003e\u003col\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e6ab1e3f337707075473df24bc132e7e9\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eLog in to your Bitpanda App as usual with your email address and password, and solve the reCAPTCHA if necessary\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"eada2a947b5a3c64789ecc8e2e39cd777\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou will now be asked to enter your two-factor authentication (2FA). Open your 2FA app on your smartphone and enter the displayed six-digit numerical code in the corresponding field in the Bitpanda App\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e7dfd135b4829bdb03413e9d23e717ce6\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf the numerical code is correct, you will be logged in automatically\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"ef8884ed235b12932cdd009643432f0fd\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eChoose a PIN and tap on \u003cstrong\u003eSave\u003c/strong\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003c/div\u003e\n\u003cdiv class=\"tab is-hidden\"\u003e\u003col\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"ef8a19ffc3a977d648be0ee51cc12a3b2\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eLog in to your Bitpanda App as usual with your email address and password, and solve the reCAPTCHA if necessary\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"eafeff180182075892eb953f980be2a43\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou will now be asked to enter your two-factor authentication (2FA). Open your 2FA app on your smartphone and enter the displayed six-digit numerical code in the corresponding field in the Bitpanda App\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e51b68592f1b9bb842e229b9018504b0e\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf the numerical code is correct, you will be logged in automatically\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" data-list-item-id=\"e3ac3363c364f0573ef307b6505f7186b\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eChoose a PIN and tap on \u003c/span\u003e\u003cstrong\u003eCreate a PIN\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003c/div\u003e\n\u003c/div\u003e\u003ch2 id=\"h_01F9BC3FW3019W8TJB2VKKPDDR\"\u003e\u003cstrong\u003eTroubleshooting\u003c/strong\u003e\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e0fa4a5717687529331cb1b7db95e2e6e\"\u003e\n\u003cstrong\u003eTime expired\u003c/strong\u003e\u003cbr\u003e\u003cspan style=\"font-weight: 400;\"\u003eNote that the numerical code in the 2FA app changes every 30 seconds for security reasons. Therefore, always enter the current numerical code\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e2b01cfd91cbd7db1eb2f61c7f09debaa\"\u003e\n\u003cstrong\u003eTime synchronisation\u003c/strong\u003e\u003cbr\u003e\u003cspan style=\"font-weight: 400;\"\u003eEven when you are not connected to the internet, the authenticator app will continue to create 2FA codes offline, so long as the time is still correct. However, if your Bitpanda 2FA entry doesn't work, this is most likely because the time on your device has changed. You can try to fix this by navigating to your device settings and synchronising the time\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"efb8625710096746bade5e756c2e720fe\"\u003e\n\u003cstrong\u003eLost/broken smartphone or no access to the app\u003c/strong\u003e\u003cbr\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf the smartphone or app is no longer available, the 2FA entry needs to be reset. If you have saved the \u003c/span\u003e\u003cstrong\u003e2FA recovery code\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e during setup, you can \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000828665-How-do-I-reset-my-two-factor-authentication-2FA-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edo the reset on your own\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e0deaa83cde9df58d67865d1b9e0abbf3\"\u003e\n\u003cp\u003e\u003cstrong\u003eTransfer Google Authenticator to a new phone\u003c/strong\u003e\u003cbr\u003e \u003c/p\u003e\n\u003cul\u003e\n        \u003col\u003e\n          \u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n            \u003cspan style=\"font-weight: 400;\"\u003eOn your old phone, open the Google Authenticator app and tap on the three dots in the top-right corner\u003c/span\u003e\n          \u003c/li\u003e\n          \u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n            \u003cspan style=\"font-weight: 400;\"\u003eTap on “Transfer accounts”\u003c/span\u003e\n          \u003c/li\u003e\n          \u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n            \u003cspan style=\"font-weight: 400;\"\u003eTap on “Export account”. You will be prompted to verify your identity through biometrics if you have such identification set up, or by entering your lock screen password\u003c/span\u003e\n          \u003c/li\u003e\n          \u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n            \u003cspan style=\"font-weight: 400;\"\u003eSelect the accounts you wish to transfer to your new phone and click on “Next”. The app will display a QR code\u003c/span\u003e\n          \u003c/li\u003e\n          \u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n            \u003cspan style=\"font-weight: 400;\"\u003eIf you have not installed the Google Authenticator app on your new phone yet, please do so now\u003c/span\u003e\n          \u003c/li\u003e\n          \u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n            \u003cspan style=\"font-weight: 400;\"\u003eOpen the Google Authenticator app on your new phone, tap “Scan QR code”, and scan the QR code displayed on your old phone\u003c/span\u003e\n          \u003c/li\u003e\n          \u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n            \u003cspan style=\"font-weight: 400;\"\u003eThe transfer should now be complete\u003c/span\u003e\n          \u003c/li\u003e\n        \u003c/ol\u003e\n      \u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01K0786CFN340ZQ2G863DMJC3H\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e If your \u003cstrong\u003e2FA recovery code\u003c/strong\u003e has been lost, we need to \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000828665\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ereset your 2FA\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for you. To avoid this, please do not delete your 2FA app from your phone.\u003c/span\u003e\n\u003c/h4\u003e","user_segment_ids":[],"snippet":"email address and a password, online accounts can be further \u003cem\u003esecured\u003c/em\u003e by so-called two-factor authentication (2FA). If two-factor","result_type":"article"},{"id":18724312635676,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/18724312635676.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/18724312635676-Navigating-MiCA-Regulations-Enhancing-Security-and-Transparency-on-Bitpanda","author_id":13512987424540,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000587979,"created_at":"2025-02-27T12:01:58Z","updated_at":"2026-08-06T09:36:28Z","name":"Navigating MiCA Regulations: Enhancing Security and Transparency on Bitpanda","title":"Navigating MiCA Regulations: Enhancing Security and Transparency on Bitpanda","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-27T12:46:08Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThe introduction of the Markets in Crypto-Assets (MiCA) regulations by the European Union is designed to enhance the transparency, security, and fairness of the crypto market. These regulations focus on improving regulatory compliance, security measures, and consumer protection in the trading of crypto-assets.\u003c/p\u003e\n\u003ch2 id=\"h_01JN3KTW5H4D36EQR9A8PGS0Q4\"\u003eWhat You Need to Know About MiCA and Trading on Bitpanda\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMiCA's Focus:\u003c/strong\u003e MiCA is all about ensuring that crypto services operate within a clear set of rules, enhancing the stability and safety of digital asset transactions.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnhanced Trading Environment:\u003c/strong\u003e MiCA primarily strengthens the infrastructure around deposits and withdrawals, contributing to a more secure trading environment.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01JN3KTW5H0BSJS4R9Y15MR30Y\"\u003eHow MiCA Enhances Your Trading Experience\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eIncreased Transparency:\u003c/strong\u003e Ensures all crypto assets and associated activities are clearly outlined.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnhanced Security:\u003c/strong\u003e Implements stricter security protocols to protect your transactions.\u003c/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRegulatory Consistency:\u003c/strong\u003e A unified regulatory approach across Europe helps in building stronger trust in platforms like Bitpanda that comply with these regulations.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01JN3KTW5H1TW2CVB040WRM9GF\"\u003eYour Trading Activities on Bitpanda\u003c/h2\u003e\n\u003cp\u003eWith MiCA regulations, Bitpanda ensures that while your deposits and withdrawals are secure and compliant, your ability to trade cryptocurrencies quickly remains unaffected. Importantly, \u003cstrong data-start=\"419\" data-end=\"468\"\u003edo MiCA regulations impact the selling time?No. \u003c/strong\u003eThese regulations do not affect the speed at which you can sell your cryptocurrencies, ensuring seamless trading operations.\u003c/p\u003e\n\u003ch2 id=\"h_01JN3KTW5HW2SBYYFBWCB02J4K\"\u003eFurther Assistance\u003c/h2\u003e\n\u003cp\u003eIf you have more questions about how MiCA regulations might affect other aspects of your trading experience, or if you need further clarification, please reach out to us through our \u003ca href=\"https://support.bitpanda.com/hc/en-us\"\u003ehelp center\u003c/a\u003e. Our support team is here to assist you with any inquiries.\u003c/p\u003e","user_segment_ids":[],"snippet":"transparency, \u003cem\u003esecurity\u003c/em\u003e, and fairness of the crypto market. These regulations focus on improving regulatory compliance, \u003cem\u003esecurity\u003c/em\u003e measures","result_type":"article"},{"id":360001414160,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360001414160.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360001414160-How-to-spot-online-scams","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":754,"vote_count":892,"upvote_count":823,"downvote_count":69,"section_id":115001228385,"created_at":"2018-10-25T13:49:26Z","updated_at":"2026-10-14T15:25:09Z","name":"How to spot online scams","title":"How to spot online scams","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-14T15:20:14Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["scam","betrug","betrugsversuch","microsoft","airdrop","contacts","clients","fraude","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cstyle\u003e\n    :root {\n      --bp-green: #103E36;\n      --bp-light-green: #e7eceb;\n      --text-color: #333333;\n    }\n    \n    .zd-container {\n      font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n      color: var(--text-color);\n      line-height: 1.6;\n      max-width: 800px;\n      margin: 0 auto;\n    }\n\n    /* Zendesk-style Table of Contents */\n    .toc-box {\n      border-left: 4px solid var(--bp-green);\n      background-color: var(--bp-light-green);\n      padding: 20px;\n      margin-bottom: 30px;\n      border-radius: 0 8px 8px 0;\n    }\n    .toc-box .toc-title {\n      margin-top: 0;\n      margin-bottom: 15px;\n      color: var(--bp-green);\n      font-size: 18px;\n      font-weight: bold;\n    }\n    \n    /* Left and Right Columns for Table of Matters */\n    .toc-columns {\n      display: flex;\n      flex-wrap: wrap;\n      gap: 20px;\n    }\n    .toc-column-left, .toc-column-right {\n      flex: 1;\n      min-width: 250px;\n      display: flex;\n      flex-direction: column;\n      gap: 10px;\n    }\n    .toc-columns a {\n      color: #006653;\n      text-decoration: none;\n      font-weight: 500;\n    }\n    .toc-columns a:hover {\n      text-decoration: underline;\n    }\n\n    /* Callout Boxes */\n    .bp-callout {\n      padding: 15px;\n      margin: 20px 0;\n      border-radius: 6px;\n      border-left: 4px solid;\n    }\n    .bp-callout.tip {\n      background-color: #f0f7f4;\n      border-left-color: var(--bp-green);\n    }\n    .bp-callout.warning {\n      background-color: #fff1f0;\n      border-left-color: #d9381e;\n    }\n\n    /* Flip Cards Grid */\n    .scam-grid {\n      display: grid;\n      grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));\n      gap: 20px;\n      margin: 30px 0;\n    }\n    .flip-card {\n      background-color: transparent;\n      width: 100%;\n      height: 250px;\n      perspective: 1000px;\n      cursor: pointer;\n    }\n    .flip-card-inner {\n      position: relative;\n      width: 100%;\n      height: 100%;\n      text-align: center;\n      transition: transform 0.6s;\n      transform-style: preserve-3d;\n    }\n    .flip-card:hover .flip-card-inner {\n      transform: rotateY(180deg);\n    }\n    .flip-card-front, .flip-card-back {\n      position: absolute;\n      width: 100%;\n      height: 100%;\n      -webkit-backface-visibility: hidden;\n      backface-visibility: hidden;\n      border-radius: 8px;\n      padding: 15px;\n      box-sizing: border-box;\n      display: flex;\n      flex-direction: column;\n      justify-content: center;\n      align-items: center;\n    }\n    .flip-card-front {\n      background-color: var(--bp-green);\n      color: white;\n      border: 1px solid var(--bp-green);\n    }\n    .flip-card-back {\n      background-color: white;\n      color: var(--text-color);\n      transform: rotateY(180deg);\n      border: 2px solid var(--bp-green);\n      overflow-y: auto;\n      text-align: left;\n      font-size: 13px;\n      justify-content: flex-start;\n    }\n\n    /* Interactive Bullet Points */\n    .interactive-list {\n      list-style: none;\n      padding: 0;\n    }\n    .interactive-list li {\n      padding: 12px 15px;\n      margin-bottom: 8px;\n      background: #fafafa;\n      border-left: 3px solid #ccc;\n      border-radius: 0 4px 4px 0;\n      transition: all 0.2s ease;\n    }\n    .interactive-list li:hover {\n      border-left-color: var(--bp-green);\n      background: var(--bp-light-green);\n      transform: translateX(4px);\n    }\n\n    /* Screenshot Mockups */\n    .screenshot-container {\n      background: #f5f5f5;\n      border: 1px solid #ddd;\n      border-radius: 6px;\n      padding: 10px;\n      margin: 20px 0;\n      text-align: center;\n    }\n    .screenshot-container img {\n      max-width: 100%;\n      height: auto;\n      border-radius: 4px;\n      box-shadow: 0 2px 5px rgba(0,0,0,0.1);\n    }\n    .screenshot-caption {\n      font-size: 13px;\n      color: #666;\n      margin-top: 8px;\n      font-style: italic;\n    }\n  \u003c/style\u003e\u003cdiv class=\"zd-container\"\u003e\n\u003cp\u003eLearn how to safeguard your digital assets against online threats, scams, malware, and clipboard interception.\u003c/p\u003e\n\u003cdiv class=\"bp-callout tip\"\u003e\n\u003cstrong\u003eQuick Tip:\u003c/strong\u003e Make sure your account itself is bulletproof. See \u003ca style=\"color: var(--bp-green);\" href=\"https://support.bitpanda.com/hc/en-us/articles/360000645145-How-can-I-secure-my-Bitpanda-account-\"\u003e\u003cstrong\u003eHow to Secure Your Bitpanda Account\u003c/strong\u003e\u003c/a\u003e.\u003c/div\u003e\n\u003cdiv class=\"bp-callout warning\"\u003e\n\u003cstrong\u003eCritical Reminder:\u003c/strong\u003e Crypto transactions are irreversible. Once your funds leave the platform, Bitpanda cannot retrieve them. Only the owner of the destination address can return them.\u003c/div\u003e\n\u003c!-- Zendesk Style Table of Matters with Custom Columns --\u003e\u003cdiv class=\"toc-box\"\u003e\n\u003cdiv class=\"toc-title\"\u003eIn this article:\u003c/div\u003e\n\u003cdiv class=\"toc-columns\"\u003e\n\u003cdiv class=\"toc-column-left\"\u003e\n\u003ca href=\"#red-flags\"\u003e1. Summary of General Red Flags\u003c/a\u003e \u003ca href=\"#smishing\"\u003e2. SMS Scams (Smishing)\u003c/a\u003e \u003ca href=\"#impersonators\"\u003e3. Support \u0026amp; Impersonators\u003c/a\u003e \u003ca href=\"#social-media\"\u003e4. Social Media Scams\u003c/a\u003e \u003ca href=\"#tg-staff\"\u003e5. Official Telegram Admins\u003c/a\u003e\n\u003c/div\u003e\n\u003cdiv class=\"toc-column-right\"\u003e\n\u003ca href=\"#clipboard\"\u003e6. Clipboard Hijacking\u003c/a\u003e \u003ca href=\"#pig-butchering\"\u003e7. Pig Butchering Scams\u003c/a\u003e \u003ca href=\"#flip-scams\"\u003e8. Common Scam Types\u003c/a\u003e \u003ca href=\"#tips\"\u003e9. How to Avoid Scams\u003c/a\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003chr style=\"border-bottom-width: 0; border-left-width: 0; border-right-width: 0; border-top: 1px solid #eee; margin: 40px 0;\"\u003e\n\u003c!-- Section 1: Summary of General Red Flags --\u003e\u003ch2 style=\"color: var(--bp-green);\" id=\"red-flags\"\u003e1. Summary of General Red Flags\u003c/h2\u003e\n\u003cp\u003eIdentify active threats quickly by keeping an eye out for these universal indicators of a scam attempt:\u003c/p\u003e\n\u003cul class=\"interactive-list\"\u003e\n\u003cli data-list-item-id=\"e50f2e2c64d83e7bd267f3224950adb0b\"\u003eUnsolicited pitches regarding highly profitable crypto opportunities from people online.\u003c/li\u003e\n\u003cli data-list-item-id=\"ecc0f260c753365c949ced5333dd8eab3\"\u003eCallers warning of severe system defects who want remote access to look into your device.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6b07aaeed56ee67d1f54dfaf72f0a9ee\"\u003eSender domains that don't match exactly. Check for \u003ccode\u003e@gmail.com\u003c/code\u003e instead of \u003ccode\u003e@bitpanda.com\u003c/code\u003e or \u003ccode\u003e@bitpanda.zendesk.com\u003c/code\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e569e09aa96b1a7e6fc66e088f2f04def\"\u003eGrammar mistakes, suspicious download attachments, or messages trying to force urgent action.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c!-- Section 2 --\u003e\u003ch2 style=\"color: var(--bp-green); margin-top: 40px;\" id=\"smishing\"\u003e2. SMS Scams (Smishing)\u003c/h2\u003e\n\u003cp\u003eSmishing occurs when attackers send deceptive text messages to trick you into downloading malware, clicking risky links, or sharing sensitive account details (like passwords or 2FA codes).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy it's tricky:\u003c/strong\u003e Fraudsters use \"sender ID spoofing\" to force fake messages into the exact same SMS conversation thread as legitimate Bitpanda notifications.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eProtect yourself with these rules:\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"interactive-list\"\u003e\n\u003cli data-list-item-id=\"eac2bb07cfd63cb285e3b888103c924db\"\u003e\n\u003cstrong\u003eVerify the Sender:\u003c/strong\u003e Bitpanda will never accept incoming support calls, or ask you to take urgent actions on your account.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4389d6515d4eea61a40bcada75895631\"\u003e\n\u003cstrong\u003eDon't Click Links:\u003c/strong\u003e Never open unexpected links. Official links will always run directly on \u003ccode\u003ebitpanda.com\u003c/code\u003e (e.g., \u003ccode\u003esupport.bitpanda.com\u003c/code\u003e). Avoid shortened URLs.\u003c/li\u003e\n\u003cli data-list-item-id=\"e89ffbbc88b9a177cdd6ae5bb40b36f39\"\u003e\n\u003cstrong\u003eKeep Data Private:\u003c/strong\u003e Never share passwords, SMS codes, or 2FA tokens. No Bitpanda employee will ever ask for them.\u003c/li\u003e\n\u003cli data-list-item-id=\"e2d78dc3f73a534e610d904cb4b46e0b7\"\u003e\n\u003cstrong\u003eIgnore the Urgency:\u003c/strong\u003e Scammers want you to panic and act fast. Slow down and check the details calmly.\u003c/li\u003e\n\u003cli data-list-item-id=\"e0e3bf2cef344662e161120774fcef091\"\u003e\n\u003cstrong\u003eReport It:\u003c/strong\u003e Forward suspicious text messages to your cellular network provider and block the sender.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you have accidentally exposed your login credentials: \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360003558760-Account-hacked-or-compromised\"\u003eFreeze your account immediately\u003c/a\u003e and contact support.\u003c/p\u003e\n\u003c!-- Section 3 --\u003e\u003ch2 style=\"color: var(--bp-green); margin-top: 40px;\" id=\"impersonators\"\u003e3. Support Scams \u0026amp; Fake Employees\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003eThe Trap:\u003c/strong\u003e Someone calls pretending to work for Bitpanda, asking to connect to your computer, or demanding a crypto fee to authorize a deposit. They may also email you fake login forms.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCrucial Facts:\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"interactive-list\"\u003e\n\u003cli data-list-item-id=\"ec89bb40d4d29ef4109f84b574c733e62\"\u003eBitpanda never demands payments, keys, or device access.\u003c/li\u003e\n\u003cli data-list-item-id=\"e95e3593c75677b0da5f5849a3244e013\"\u003eOfficial support chat options and verified WhatsApp channels are accessible directly \u003cstrong\u003eIn-App\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e085a32e5a9cc89c564cfecbbb53aefe9\"\u003eBitpanda does \u003cstrong\u003eNOT\u003c/strong\u003e employ account managers, brokers, tax advisors, mentors, or miners to invest on your behalf.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv style=\"color: var(--bp-green); font-size: 18px; margin-bottom: 10px; margin-top: 30px;\"\u003e\u003cstrong\u003eSpot Phishing via the URL\u003c/strong\u003e\u003c/div\u003e\n\u003cp\u003ePhishers create identical clones of websites to steal data. When visiting Bitpanda, always look at your browser address bar to verify the security certificates:\u003c/p\u003e\n\u003cdiv class=\"screenshot-container\"\u003e\n\u003cp\u003e\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/14960257430556\" alt=\"Bitpanda Official SSL Domain Display\"\u003e\u003c/p\u003e\n\u003cdiv class=\"screenshot-caption\"\u003eLook for the secure connection padlock icon and the official bitpanda.com domain name.\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv class=\"screenshot-container\"\u003e\n\u003cp\u003e\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/14960257432988\" alt=\"Bitpanda Security Certificate Details\"\u003e\u003c/p\u003e\n\u003cdiv class=\"screenshot-caption\"\u003eClicking the lock icon displays valid security certificate parameters.\u003c/div\u003e\n\u003c/div\u003e\n\u003c!-- Section 4 --\u003e\u003ch2 style=\"color: var(--bp-green); margin-top: 40px;\" id=\"social-media\"\u003e4. Social Media \u0026amp; Giveaway Frauds\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003eThe Trap:\u003c/strong\u003e Scammers make fake copies of our corporate profiles on platforms like X (Twitter) or Telegram. They post alluring schemes in the comment sections, such as: \u003cem\u003e\"Send 1 ETH, get 5 ETH back instantly!\"\u003c/em\u003e\u003c/p\u003e\n\u003cdiv class=\"bp-callout warning\"\u003e\n\u003cstrong\u003eRule of Thumb:\u003c/strong\u003e If an offer seems too good to be true, it is fake. Bitpanda will never host multiplier giveaways or ask you to send crypto to receive a reward.\u003c/div\u003e\n\u003cdiv class=\"screenshot-container\"\u003e\n\u003cp\u003e\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/14960282673692\" alt=\"Fake Social Media Giveaway Example\"\u003e\u003c/p\u003e\n\u003cdiv class=\"screenshot-caption\"\u003eExample of a typical fraudulent social media multiplier offer.\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003eAlways check for verification marks:\u003c/strong\u003e Look for the grey badge on Facebook or the official verification mark on X (Twitter).\u003c/p\u003e\n\u003cdiv class=\"screenshot-container\"\u003e\n\u003cp\u003e\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/14960282674972\" alt=\"Twitter Verification Badges Comparison\"\u003e\u003c/p\u003e\n\u003cdiv class=\"screenshot-caption\"\u003eAlways cross-reference the exact handle string. If it is not precisely @bitpanda, it is an impersonator.\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv style=\"color: var(--bp-green); font-size: 18px; margin-bottom: 10px; margin-top: 30px;\"\u003e\u003cstrong\u003eSpotting Real Staff on Telegram\u003c/strong\u003e\u003c/div\u003e\n\u003cp\u003eIn our official Telegram groups, legitimate Bitpanda employees feature a distinct grey \u003cstrong\u003e\"admin\"\u003c/strong\u003e tag right next to their names.\u003c/p\u003e\n\u003cdiv class=\"screenshot-container\"\u003e\n\u003cp\u003e\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/14960257438364\" alt=\"Telegram Admin Tag Indicator\"\u003e\u003c/p\u003e\n\u003cdiv class=\"screenshot-caption\"\u003eGenuine staff profiles carry an explicit admin marker tag.\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv class=\"screenshot-container\"\u003e\n\u003cp\u003e\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/14960282680604\" alt=\"Telegram Profile Handle Check\"\u003e\u003c/p\u003e\n\u003cdiv class=\"screenshot-caption\"\u003eDouble-check global handles by clicking on their profile icons.\u003c/div\u003e\n\u003c/div\u003e\n\u003c!-- Section 5 --\u003e\u003ch2 style=\"color: var(--bp-green); margin-top: 40px;\" id=\"tg-staff\"\u003e5. Verified Telegram Staff List\u003c/h2\u003e\n\u003cp\u003eBelow are the specific handles of official team members and group managers authorized to assist our community:\u003c/p\u003e\n\u003cfigure class=\"wysiwyg-table\" style=\"margin: 20px 0; width: 100%;\"\u003e\u003ctable style=\"border-collapse: collapse; border-color: #ddd;\"\u003e\n\u003cthead\u003e\u003ctr style=\"background-color: var(--bp-green); color: white; text-align: left;\"\u003e\n\u003cth style=\"border-color: #ddd; padding: 12px;\"\u003eOfficial Admins\u003c/th\u003e\n\u003cth style=\"border-color: #ddd; padding: 12px;\"\u003eOfficial Moderators (Community Helpers)\u003c/th\u003e\n\u003c/tr\u003e\u003c/thead\u003e\n\u003ctbody\u003e\u003ctr\u003e\n\u003ctd style=\"border-color: #ddd; padding: 10px; vertical-align: top;\"\u003e• @eda_bitpanda \u003cbr\u003e• @flo_bitpanda \u003cbr\u003e• @phoebe_bitpanda \u003cbr\u003e• @sebastien_bitpanda \u003cbr\u003e• @mara_bitpanda \u003cbr\u003e• @ben_bitpanda  \u003cbr\u003e• @roman_bitpanda \u003cbr\u003e• @hank_bitpanda \u003cbr\u003e• @toby_bitpanda \u003cbr\u003e• @noah_bitpanda \u003cbr\u003e• @dexter_bitpanda \u003c/td\u003e\n\u003ctd style=\"border-color: #ddd; padding: 10px; vertical-align: top;\"\u003e• @p_h_i_l\u003cbr\u003e• @IxeYgrek\u003cbr\u003e• @bertolomaeus\u003cbr\u003e• @GiazFav\u003cbr\u003e• @chris40001\u003cbr\u003e• @LloydZX\u003cbr\u003e• @Golgoin\u003cbr\u003e• @harald_h\u003cbr\u003e• @GalsonTele\u003cbr\u003e• @Lukestorm1\u003c/td\u003e\n\u003c/tr\u003e\u003c/tbody\u003e\n\u003c/table\u003e\u003c/figure\u003e\u003c!-- Section 6 --\u003e\u003ch2 style=\"color: var(--bp-green); margin-top: 40px;\" id=\"clipboard\"\u003e6. Understanding Clipboard Hijacking (Pastejacking)\u003c/h2\u003e\n\u003cp\u003eClipboard hijacking, also known as pastejacking or copy-paste malware, is a type of malicious software that targets your device's clipboard (the temporary storage used when you press Ctrl+C and Ctrl+V). Because the infection lives directly on your operating system, it affects everything you do regardless of the specific application or web platform in use.\u003c/p\u003e\n\u003cdiv style=\"color: var(--bp-green); font-size: 18px; margin-bottom: 10px; margin-top: 20px;\"\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"interactive-list\"\u003e\n\u003cli data-list-item-id=\"ea6cc5b427528c2b991d4050a937a2e5f\"\u003e\n\u003cstrong\u003eMalicious Website Code:\u003c/strong\u003e Attackers embed harmful JavaScript strings into a compromised or fake web page.\u003c/li\u003e\n\u003cli data-list-item-id=\"e81f6d44205b4af76b30f4911083b2376\"\u003e\n\u003cstrong\u003eReal-Time Manipulation:\u003c/strong\u003e The moment you copy text data from a website, an active background script replaces your selection with the attacker's details.\u003c/li\u003e\n\u003cli data-list-item-id=\"ecbde498619fff7fcd6c33a75b1ad9899\"\u003e\n\u003cstrong\u003eUnintended Execution:\u003c/strong\u003e If you copy malicious text elements and paste them into a command terminal interface, the malware can instantly run commands and completely compromise your system.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eThe Bottom Line:\u003c/strong\u003e Once this bad code runs on your hardware, attackers can force you to paste their information, intercept sensitive text data you copy, or gain full remote administrative access to your computer.\u003c/p\u003e\n\u003cdiv style=\"color: var(--bp-green); font-size: 18px; margin-bottom: 10px; margin-top: 20px;\"\u003e\u003cstrong\u003eImpact on Your Crypto \u0026amp; Bitpanda Account\u003c/strong\u003e\u003c/div\u003e\n\u003cp\u003eCrypto transactions are permanent, making asset investors a primary target for pastejacking schemes. An active system infection exposes you to the following risks:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e5a7e3aeb60669e11b0ddce2b2f98889e\"\u003e\n\u003cstrong\u003eRedirected Funds:\u003c/strong\u003e When you copy a deposit or withdrawal destination hash, the malware replaces it with the thief's wallet address. If you don't notice the variation, you will send your funds directly to the attacker.\u003c/li\u003e\n\u003cli data-list-item-id=\"e54a7323fd665734f3c653cf77b79df6f\"\u003e\n\u003cstrong\u003eNetwork Manipulation:\u003c/strong\u003e The malware can alter selected target blockchain networks, causing validation transactions to fail or become permanently lost.\u003c/li\u003e\n\u003cli data-list-item-id=\"ebcaf47c347add34d83cdf99460869d1e\"\u003e\n\u003cstrong\u003eData Theft:\u003c/strong\u003e Attackers can continuously log everything you copy, including passwords, private cryptographic keys, emails, and personal identifying details.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv style=\"color: var(--bp-green); font-size: 18px; margin-bottom: 10px; margin-top: 20px;\"\u003e\u003cstrong\u003eSecurity Advice\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"interactive-list\"\u003e\n\u003cli data-list-item-id=\"e163795e2e72ca13aa42fda11cfb3ec27\"\u003e\n\u003cstrong\u003eDouble-Check Every Address:\u003c/strong\u003e Never rely blindly on copy-paste. Visually verify the entire pasted address against the intended destination before confirming any transaction. Even a single different character can result in lost funds.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6388d8c76b81b73611ce3259a820f9f5\"\u003e\n\u003cstrong\u003eUse an Address Book:\u003c/strong\u003e If you have already verified an address, you can save it and use it without having to copy-paste it.\u003c/li\u003e\n\u003cli data-list-item-id=\"e65a8efbd98ff119b7d305dd8326e4d37\"\u003e\n\u003cstrong\u003eKeep Antivirus Software Updated:\u003c/strong\u003e Ensure your local security defenses are active and updated. Run a comprehensive full system threat scan immediately if you spot unusual behavior.\u003c/li\u003e\n\u003cli data-list-item-id=\"e8acabfd1681287559e6be296fc0b2e95\"\u003e\n\u003cstrong\u003eBe Smart with Software \u0026amp; Terminals:\u003c/strong\u003e Avoid downloading executable assets from unverified software portals, and never paste unfamiliar script instructions into local device terminals.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec104e0e49d2465ee0340e7c5ed3786ba\"\u003e\n\u003cstrong\u003eReach Out for Help:\u003c/strong\u003e If you observe any suspicious anomalies during an ongoing transaction, pause immediately and contact Bitpanda Support via Livechat.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c!-- Section 7 --\u003e\u003ch2 style=\"color: var(--bp-green); margin-top: 40px;\" id=\"pig-butchering\"\u003e7. Understanding Pig Butchering Scams\u003c/h2\u003e\n\u003cp\u003ePig butchering is a fraud scam that combines elements of romance schemes, social engineering, and fraudulent investment platforms. The name comes from the practice of \"fattening up\" a victim by building deep emotional trust over weeks or months before finally \"butchering\" them for their entire life savings. Because this relies heavily on manipulation rather than direct technical attacks, it can happen across any digital device or environment you use.\u003c/p\u003e\n\u003cdiv style=\"color: var(--bp-green); font-size: 18px; margin-bottom: 10px; margin-top: 20px;\"\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"interactive-list\"\u003e\n\u003cli data-list-item-id=\"e17f1e199fb5b518a67510ba70052776e\"\u003e\n\u003cstrong\u003eThe \"Wrong Number\" Hook:\u003c/strong\u003e Scammers reach out unexpectedly via WhatsApp, SMS, or dating apps, pretending they texted a wrong number or seeking casual, innocent conversation.\u003c/li\u003e\n\u003cli data-list-item-id=\"e8ab40a55ee09075a2fff552e62b07eb3\"\u003e\n\u003cstrong\u003eBuilding Emotional Rapport:\u003c/strong\u003e Over days or weeks, they avoid mentioning money. They establish an intense, friendly, or romantic connection, sharing fake details about their wealthy lifestyle.\u003c/li\u003e\n\u003cli data-list-item-id=\"e130eb0bffb52b14cde809b62eac450a3\"\u003e\n\u003cstrong\u003eThe Subtle Pitch:\u003c/strong\u003e The scammer casually mentions making easy, massive profits through crypto trading or a \"special insider loop,\" eventually offering to teach you how to do it.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eThe Bottom Line:\u003c/strong\u003e This is a  manipulative trap. The entire relationship is completely fictional, engineered solely to lower your guard and convince you to hand over your capital.\u003c/p\u003e\n\u003cdiv style=\"color: var(--bp-green); font-size: 18px; margin-bottom: 10px; margin-top: 20px;\"\u003e\u003cstrong\u003eImpact on Your Crypto \u0026amp; Bitpanda Account\u003c/strong\u003e\u003c/div\u003e\n\u003cp\u003eBecause crypto transactions cannot be reversed, pig butchering syndicates rely on reputable exchanges like Bitpanda as the gateway to extract your cash. They subject you to the following specific risks:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e531eb2c8bc2b3c024201d23d26c3a8db\"\u003e\n\u003cstrong\u003eRigged Trading Platforms:\u003c/strong\u003e The scammer directs you to buy crypto on Bitpanda and withdraw it to an external web wallet or a clone trading platform controlled completely by the syndicate.\u003c/li\u003e\n\u003cli data-list-item-id=\"eed3ed26e29981d2d2d30554cbbd1ad41\"\u003e\n\u003cstrong\u003eFabricated Payout Gains:\u003c/strong\u003e The fraudulent platform will show fake upward charts, making you believe your balance is multiplying. They may even allow you to withdraw a small amount early on to convince you to deposit much larger sums.\u003c/li\u003e\n\u003cli data-list-item-id=\"efffce38da98c6bd6a2b7a1427852dc7e\"\u003e\n\u003cstrong\u003eExtortion Fees:\u003c/strong\u003e When you attempt to withdraw your \"profits,\" the platform freezes your funds, demanding you pay sudden fake \"taxes,\" \"security bonds,\" or \"regulatory fees\" out of pocket to unlock them.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv style=\"color: var(--bp-green); font-size: 18px; margin-bottom: 10px; margin-top: 20px;\"\u003e\u003cstrong\u003eSecurity Advice\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"interactive-list\"\u003e\n\u003cli data-list-item-id=\"efae9db8c835aa8bceb54ad8f75d8083c\"\u003e\n\u003cstrong\u003eKeep Investments Individual:\u003c/strong\u003e Never mix financial decisions with online relationships. If an online friend, romantic interest, or stranger tries to guide your financial investments, always think about it.\u003c/li\u003e\n\u003cli data-list-item-id=\"e53f03270dc44697dceb53d825779a1fa\"\u003e\n\u003cstrong\u003eExamine the Destination URL:\u003c/strong\u003e Only trade on officially recognized and heavily regulated financial institutions. Research third-party platforms thoroughly via scam-detection forums and public/state regulatory blocklists.\u003c/li\u003e\n\u003cli data-list-item-id=\"eb1a1c1ae15c187fbfe1c3396806674a3\"\u003e\n\u003cstrong\u003eNever Pay to Withdraw:\u003c/strong\u003e No legitimate crypto exchange or financial institution will ever ask you to deposit extra money just to clear or pay taxes on an existing withdrawal.\u003c/li\u003e\n\u003cli data-list-item-id=\"e85c890d9d41c8968cf240bfd46315314\"\u003e\n\u003cstrong\u003eRefuse Screen Sharing:\u003c/strong\u003e Do not install any remote access tools or unverified custom applications recommended by someone online under the guise of helping you configure investment setups.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c!-- Section 8 --\u003e\u003ch2 style=\"color: var(--bp-green); margin-top: 40px;\" id=\"flip-scams\"\u003e8. Common Scam Types Covered\u003c/h2\u003e\n\u003cp\u003e\u003cem\u003eHover or tap on the cards below to see the red flags and tips for each type of scam.\u003c/em\u003e\u003c/p\u003e\n\u003cdiv class=\"scam-grid\"\u003e\n\u003c!-- Card 1 --\u003e\u003cdiv class=\"flip-card\"\u003e\u003cdiv class=\"flip-card-inner\"\u003e\n\u003cdiv class=\"flip-card-front\"\u003e\n\u003cp style=\"font-size: 18px; margin: 0 0 10px;\"\u003e\u003cstrong\u003eRomance Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e(Tap to reveal details)\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"flip-card-back\"\u003e\n\u003cstrong\u003eThe Red Flags:\u003c/strong\u003e You meet someone on a dating app who claims to have rich investment ties. They quickly ask for money or flight tickets. \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eRule:\u003c/strong\u003e Never send funds to online acquaintances you haven't verified or met face-to-face.\u003c/div\u003e\n\u003c/div\u003e\u003c/div\u003e\n\u003c!-- Card 2 --\u003e\u003cdiv class=\"flip-card\"\u003e\u003cdiv class=\"flip-card-inner\"\u003e\n\u003cdiv class=\"flip-card-front\"\u003e\n\u003cp style=\"font-size: 18px; margin: 0 0 10px;\"\u003e\u003cstrong\u003eMining Schemes\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e(Tap to reveal details)\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"flip-card-back\"\u003e\n\u003cstrong\u003eThe Red Flags:\u003c/strong\u003e Platforms promising massive guaranteed daily cloud mining payouts after you deposit crypto up front. \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eRule:\u003c/strong\u003e Mining output is complex and impossible to guarantee. Check the \u003ca href=\"https://www.bitpanda.com/academy/en/lessons/what-is-bitcoin-mining-and-how-does-mining-work\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBitpanda Academy\u003c/a\u003e to understand the mechanics.\u003c/div\u003e\n\u003c/div\u003e\u003c/div\u003e\n\u003c!-- Card 3 --\u003e\u003cdiv class=\"flip-card\"\u003e\u003cdiv class=\"flip-card-inner\"\u003e\n\u003cdiv class=\"flip-card-front\"\u003e\n\u003cp style=\"font-size: 18px; margin: 0 0 10px;\"\u003e\u003cstrong\u003eInvestment Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e(Tap to reveal details)\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"flip-card-back\"\u003e\n\u003cstrong\u003eThe Red Flags:\u003c/strong\u003e Strangers pitch high-return investment schemes or pressure you via social media with \"get-rich-quick\" tokens. \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eRule:\u003c/strong\u003e Make investments entirely on your own terms. Ignore unsolicited wealth advisory pitches.\u003c/div\u003e\n\u003c/div\u003e\u003c/div\u003e\n\u003c!-- Card 4 --\u003e\u003cdiv class=\"flip-card\"\u003e\u003cdiv class=\"flip-card-inner\"\u003e\n\u003cdiv class=\"flip-card-front\"\u003e\n\u003cp style=\"font-size: 18px; margin: 0 0 10px;\"\u003e\u003cstrong\u003eEmployment Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e(Tap to reveal details)\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"flip-card-back\"\u003e\n\u003cstrong\u003eThe Red Flags:\u003c/strong\u003e Job offers requiring you to sign up for Bitpanda to process corporate funds or test software. \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eRule:\u003c/strong\u003e This is an illegal money laundering trap. Do not engage. Report the user immediately.\u003c/div\u003e\n\u003c/div\u003e\u003c/div\u003e\n\u003c!-- Card 5 --\u003e\u003cdiv class=\"flip-card\"\u003e\u003cdiv class=\"flip-card-inner\"\u003e\n\u003cdiv class=\"flip-card-front\"\u003e\n\u003cp style=\"font-size: 18px; margin: 0 0 10px;\"\u003e\u003cstrong\u003eAsset Recovery Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e(Tap to reveal details)\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"flip-card-back\"\u003e\n\u003cstrong\u003eThe Red Flags:\u003c/strong\u003e Agents contacting you promising to recover lost crypto funds if you pay an advance service fee. \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eRule:\u003c/strong\u003e This is a \"double scam.\" Recovering lost crypto via third parties is physically impossible.\u003c/div\u003e\n\u003c/div\u003e\u003c/div\u003e\n\u003c!-- Card 6 --\u003e\u003cdiv class=\"flip-card\"\u003e\u003cdiv class=\"flip-card-inner\"\u003e\n\u003cdiv class=\"flip-card-front\"\u003e\n\u003cp style=\"font-size: 18px; margin: 0 0 10px;\"\u003e\u003cstrong\u003eTech Support Scams\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e(Tap to reveal details)\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"flip-card-back\"\u003e\n\u003cstrong\u003eThe Red Flags:\u003c/strong\u003e Pop-ups warning that your device is infected, instructing you to call an urgent helpline and pay in Bitcoin. \u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eRule:\u003c/strong\u003e Close the browser window. Real tech support lines like Microsoft will never demand crypto payments or cold-call you.\u003c/div\u003e\n\u003c/div\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003eNote on Merchant Purchases:\u003c/strong\u003e Be careful with online storefronts forcing checkout payments exclusively in Bitcoin or through unfamiliar settlement links. Check platform ratings on Google and Trustpilot before checking out.\u003c/p\u003e\n\u003cdiv style=\"color: var(--bp-green); font-size: 18px; margin-bottom: 10px; margin-top: 30px;\"\u003e\u003cstrong\u003eOfficial Regulatory Warning Lists\u003c/strong\u003e\u003c/div\u003e\n\u003cp\u003eCheck public registries tracking active reported financial scams:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ed9cef89e82d5372958b717642eb78d19\"\u003e\n\u003cstrong\u003eGermany:\u003c/strong\u003e \u003ca href=\"https://www.bafin.de/SiteGlobals/Forms/Suche/Servicesuche_Formular.html?cl2Categories_Thema=UnerlaubteGeschaefte\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBaFin Unauthorised Businesses\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ee4906aa77dd2895f2ef163f4212535be\"\u003e\n\u003cstrong\u003eAustria:\u003c/strong\u003e \u003ca href=\"https://www.fma.gv.at/en/category/news-en/?cat=81\u0026amp;filter-dropdown-year=\u0026amp;filter-dropdown-order=date_desc\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eFMA Investor Warnings\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e43b28a43ae42e7756bb41ea1f95e1f79\"\u003e\n\u003cstrong\u003eSwitzerland:\u003c/strong\u003e \u003ca href=\"https://www.finma.ch/en/finma-public/warning-list/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eFINMA Warning List\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ebf9afffee3e49adb539d9bbe8df87837\"\u003e\n\u003cstrong\u003eUnited Kingdom:\u003c/strong\u003e \u003ca href=\"https://www.fca.org.uk/consumers/unauthorised-firms-individuals\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eFCA Unauthorised Firms\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"edd54ef2f28604178d6117da8090c5893\"\u003e\n\u003cstrong\u003eSpain:\u003c/strong\u003e \u003ca href=\"http://www.cnmv.es/portal/home.aspx?lang=en\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCNMV Portal\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e3b6f5a5516da043f658b521860a6d213\"\u003e\n\u003cstrong\u003eBelgium:\u003c/strong\u003e \u003ca href=\"https://www.fsma.be/en/warnings-illegal-soliciting-savings-public-warnings-foreign-authorities-who-are-members-esma-pol\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eFSMA Warnings\u003c/a\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c!-- Section 9 --\u003e\u003ch2 style=\"color: var(--bp-green); margin-top: 40px;\" id=\"tips\"\u003e9. Practical Safeguard Habits\u003c/h2\u003e\n\u003cul class=\"interactive-list\"\u003e\n\u003cli data-list-item-id=\"eee0c5a9c6def6df9e613eed988bd886b\"\u003eResearch names and corporate identities through reliable, public search channels.\u003c/li\u003e\n\u003cli data-list-item-id=\"e5e1ad046864096c04d709237d778f01d\"\u003eNever allow remote desktop access software tools like AnyDesk or TeamViewer.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6236e14493c26d0205c297fbc8e1cef1\"\u003eNever share passwords, credentials, or private banking details.\u003c/li\u003e\n\u003cli data-list-item-id=\"e253aaa9b5f81a7e932cb3a68e91fd6ba\"\u003eAvoid forming snap financial judgments under pressure.\u003c/li\u003e\n\u003cli data-list-item-id=\"ef1e346e3868c2fdf6d4e9c9b13d22f20\"\u003eSet up an \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/15265986266780-Anti-phishing-codes-FAQ\"\u003eAnti-Phishing Code\u003c/a\u003e inside your Bitpanda account menu so you can easily distinguish real emails from fakes.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"bp-callout tip\" style=\"margin-top: 40px;\"\u003e\n\u003cstrong\u003eStay Vigilant:\u003c/strong\u003e If you suspect you have been targeted by a fraud attempt connected to your asset balances, please \u003ca style=\"color: var(--bp-green);\" href=\"https://support.bitpanda.com/hc/en-us/requests/new?security=1\"\u003e\u003cstrong\u003econtact our support team \u003c/strong\u003e\u003c/a\u003eand report the events to law enforcement immediately.\u003c/div\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"your browser address bar to verify the \u003cem\u003esecurity\u003c/em\u003e certificates: Look for the \u003cem\u003esecure\u003c/em\u003e connection padlock icon and the official","result_type":"article"},{"id":4407774227730,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/4407774227730.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/4407774227730-Bitpanda-Card-3D-Secure-authentication-3DS","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000168149,"created_at":"2021-10-06T11:18:08Z","updated_at":"2026-08-06T10:08:33Z","name":"Bitpanda Card 3D Secure authentication (3DS)","title":"Bitpanda Card 3D Secure authentication (3DS)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-04T15:48:56Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":[],"body":"\u003ch2 id=\"h_01JHJQFXMYZ087C1VM31RYTRKN\"\u003e\u003cstrong\u003eWhat is 3D Secure?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e3D Secure (3DS) is an authentication step that helps to prevent fraud when you are shopping online with your Bitpanda Card. Bitpanda enables you to verify any of your online payments with a simple tab in the Bitpanda mobile app. This allows for better security, a better user experience and is in line with the standards of the European Commission (\u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/article_attachments/17938288500252\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ePSD2\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e).\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01JHJQFXMYS98AEW3NG23XF3NS\"\u003e\u003cstrong\u003eHow does 3D Secure work?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda and Visa use state-of-the-art risk systems to detect potential fraud when you shop online. When detected, we will send you a push notification with the request to authenticate the payment via your Bitpanda App.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIn order to authenticate your transaction with 3DS, you have to log in to the Bitpanda App. After logging in, a payment summary will be displayed in a window for confirmation (\u003c/span\u003e\u003cstrong\u003eConfirm payment\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e) or rejection (\u003c/span\u003e\u003cstrong\u003eReject payment\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e). You can also change the payment asset used for this transaction before proceeding with the confirmation by selecting it on this screen if needed.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1170/2532; width: 29%;\" src=\"https://support.bitpanda.com/hc/article_attachments/24036188891804\" alt=\"3DS entry point (1).png\" width=\"1170\" height=\"2532\"\u003e   \u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1170/2532; width: 29%;\" src=\"https://support.bitpanda.com/hc/article_attachments/24036125217308\" alt=\"Confirm payment (2).png\" width=\"1170\" height=\"2532\"\u003e   \u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1170/2532; width: 29%;\" src=\"https://support.bitpanda.com/hc/article_attachments/24036125217564\" alt=\"Result screen (3).png\" width=\"1170\" height=\"2532\"\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAfter you have confirmed the 3DS authentication, you will be prompted to return to the merchant’s website which will display the confirmation of the successful purchase.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01JHJQFXMYH1K0PXF46TBSWW3T\"\u003e\n\u003cstrong\u003eTroubleshooting\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e6ffbbd1ead567cc6e23b6332b248c0bb\"\u003e\n\u003cstrong\u003eTime expired\u003c/strong\u003e\u003cbr\u003e\u003cspan style=\"font-weight: 400;\"\u003ePlease note that the 3DS secure authentication expires after 10 minutes for security reasons. Therefore, in order to confirm the payment, always check the Bitpanda app when prompted by the merchant website within the time limit. If the confirmation time has expired, the payment is automatically declined.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"eb51a9cc96e0deba7f3994ce7d06be527\"\u003e\n\u003cstrong\u003eConfirmation request not visible in-app\u003c/strong\u003e\u003cbr\u003e\u003cspan style=\"font-weight: 400;\"\u003eMake sure to have the latest version of the Bitpanda App installed to receive the authentication request on your phone.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ef4132e5638d4b23934e881ac2a3b0e3d\"\u003e\n\u003cstrong\u003eLost/broken smartphone or no access to the mobile app\u003c/strong\u003e\u003cbr\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you cannot access the Bitpanda App via your phone, you will need to download the application on a new phone and link it to your Bitpanda account via our email confirmation service.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01JHJQFXMYMWCW4Z1N9D1WP79H\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e \u003cspan style=\"font-weight: 400;\"\u003eIf you need help with resetting your two-factor authentication (2FA), have a look at \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000828665-How-do-I-reset-my-two-factor-authentication-2FA-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ethis guide\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\n\u003c/h4\u003e","user_segment_ids":[],"snippet":"What is 3D \u003cem\u003eSecure\u003c/em\u003e? 3D \u003cem\u003eSecure\u003c/em\u003e (3DS) is an authentication step that helps to prevent fraud when you are shopping online with","result_type":"article"},{"id":360011236759,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360011236759.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360011236759-Should-I-inform-Bitpanda-about-suspicious-activity-related-to-financial-crime","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":41,"vote_count":61,"upvote_count":51,"downvote_count":10,"section_id":115001228385,"created_at":"2020-01-09T12:34:12Z","updated_at":"2026-08-06T10:10:04Z","name":"Should I inform Bitpanda about suspicious activity related to financial crime?","title":"Should I inform Bitpanda about suspicious activity related to financial crime?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-31T13:41:32Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003eCompliance with all applicable laws is of utmost importance to Bitpanda. Therefore, we strongly encourage you to report any cases or activities related to financial crime, particularly potential instances of money laundering.\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e6921c738f960dd9572f2903e732ce7d3\"\u003eIf you suspect that someone is using their Bitpanda account—or even your own—to launder funds, breach sanctions, finance terrorism, or engage in similar illegal activities, please notify us immediately.\u003c/li\u003e\n\u003cli data-list-item-id=\"e17fb679ec0a87889b0327a7fb01afb84\"\u003eSimilarly, if you have any reason to believe that a Bitpanda employee or business partner has acted improperly or unlawfully, we ask that you inform us without delay.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eSuch information is crucial for us to take prompt and appropriate action.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01JZ5EGT26EF9TP8FF2N0CB2G1\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e You can contact us, as usual, via our \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eHelpdesk\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e \u003c/span\u003e\n\u003c/h3\u003e","user_segment_ids":[],"snippet":"Compliance with all applicable laws is of utmost importance to Bitpanda. Therefore, we strongly encourage you to report any","result_type":"article"},{"id":28478443746204,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/28478443746204.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/28478443746204-Bring-Your-Assets-to-Bitpanda-Secure-Fully-Regulated-and-Built-for-Active-Traders","author_id":25866139728028,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000642159,"created_at":"2026-06-26T14:43:36Z","updated_at":"2026-10-13T13:17:42Z","name":"Bring Your Assets to Bitpanda: Secure, Fully Regulated, and Built for Active Traders","title":"Bring Your Assets to Bitpanda: Secure, Fully Regulated, and Built for Active Traders","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-29T12:46:46Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":["01HHYN5P8WG9BK9FFQ4ZMMN204","01HJ0AS9B7QAGDDX2WAP5XRP3P","01JW88A33BGFR7G33N23V2GHZ6","01JZ7GEA5JY8QZ4VCKD7WDVN4E","01K1ATYHRC37YFS10CVA6F5QG1"],"label_names":["eu","Switch to bitpanda","deposit crypto","deposit stocks","regulated broker","Binance","Binance Alternative","transfer crypto","transfer stocks","licenced broker"],"body":"\u003cp\u003e\u003cstrong\u003eLooking for a safe, stable, and highly liquid environment to transition your digital assets? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs the regulatory landscape in Europe evolves, choosing a platform that prioritises compliance, safety, and institutional-grade features is essential.\u003c/p\u003e\u003cp\u003eBitpanda is a \u003cstrong\u003efully licensed, MiCA-ready\u003c/strong\u003e European pioneer. We provide a seamless transition for your assets, making sure your funds are protected under the highest European regulatory standards while delivering the advanced trading tools you need.\u003c/p\u003e\u003cdiv class=\"bp-onboarding-footer\" style=\"background: #103E36; border-radius: 12px; padding: 24px; margin: 30px 0 20px 0; text-align: left; box-shadow: 0 4px 16px rgba(16, 62, 54, 0.15); font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;\"\u003e\n    \n    \u003cdiv style=\"color: #ffffff; font-size: 18px; font-weight: 700; margin-bottom: 8px; letter-spacing: -0.2px; text-align: left;\"\u003e\n        Switching from another platform?\n    \u003c/div\u003e\n    \n    \u003cp style=\"color: #e2e8f0; font-size: 14px; line-height: 1.5; margin: 0 0 20px 0; text-align: left;\"\u003e\n        Our dedicated onboarding team is standing by to provide premium assistance and guide you through a smooth, step-by-step portfolio transfer.\n    \u003c/p\u003e\n    \n    \u003cdiv style=\"margin-top: 16px; text-align: left;\"\u003e\n        \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/23717223536796-How-to-contact-Bitpanda-support\" target=\"_blank\" rel=\"noopener\" style=\"display: inline-block; background: #ffffff; color: #103E36; font-size: 14px; font-weight: 700; padding: 12px 24px; border-radius: 8px; text-decoration: none; box-shadow: 0 2px 6px rgba(0,0,0,0.08); text-align: center;\"\u003e\n            Contact Our Support Team\n        \u003c/a\u003e\n    \u003c/div\u003e\n\n\u003c/div\u003e\u003ch2 id=\"h_01KW26BZD2SA5QMG5ZFTSHS8MQ\"\u003e\u003cstrong\u003eWhy Active Traders Choose Bitpanda\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eWhen you move your portfolio to Bitpanda, you don’t have to compromise on liquidity, speed, or product variety. We offer advanced financial infrastructure tailored to replace exchange-level depth with maximum regulatory safety. Some of our features include:\u003c/p\u003e\u003cdiv class=\"bp-hero-products-showcase\" style=\"display: block; width: 100%; font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif; margin: 36px 0;\"\u003e\n\n    \u003cdiv class=\"bp-hero-card\" style=\"display: block; width: 100%; background: #ffffff; border-top: 4px solid #103E36; border-left: 1px solid #e2e8f0; border-right: 1px solid #e2e8f0; border-bottom: 1px solid #e2e8f0; border-radius: 12px; padding: 32px; margin-bottom: 32px; box-shadow: 0 10px 30px rgba(0, 0, 0, 0.04);\"\u003e\n        \u003cdiv style=\"display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; flex-wrap: wrap; gap: 12px;\"\u003e\n            \u003cdiv style=\"color: #103E36; font-size: 22px; font-weight: 800; letter-spacing: -0.5px; margin: 0;\"\u003eBitpanda Fusion\u003c/div\u003e\n            \u003cspan style=\"color: #475569; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; background: #f1f5f9; padding: 4px 12px; border-radius: 6px;\"\u003eAdvanced Liquidity Engine\u003c/span\u003e\n        \u003c/div\u003e\n        \n        \u003cp style=\"color: #1a1a1a; font-size: 15px; font-weight: 600; line-height: 1.5; margin: 0 0 20px 0; max-width: 700px;\"\u003e\n            Engineered for traders seeking the absolute best execution without the limitations of a single exchange order book.\n        \u003c/p\u003e\n        \n        \u003cdiv style=\"display: block; margin-bottom: 28px;\"\u003e\n            \u003cdiv style=\"margin-bottom: 14px; display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003eDeep Aggregated Liquidity:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Our Smart Order Routing system connects to multiple global markets simultaneously, eliminating slippage and mirroring exchange-level depth.\u003c/span\u003e\n            \u003c/div\u003e\n            \u003cdiv style=\"margin-bottom: 14px; display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003eAdvanced Charting:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Fully integrated with TradingView indicators and analytical features for precise market mapping.\u003c/span\u003e\n            \u003c/div\u003e\n            \u003cdiv style=\"margin-bottom: 14px; display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003ePro Order Types:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Execute complex trading setups with Market, Limit, Stop-Limit, and Stop-Market orders.\u003c/span\u003e\n            \u003c/div\u003e\n            \u003cdiv style=\"display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003eZero Funding Friction:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Enjoy 0% deposit and withdrawal fees across all supported fiat routes (EUR, USD, CHF, and more).\u003c/span\u003e\n            \u003c/div\u003e\n        \u003c/div\u003e\n\n        \u003cdiv style=\"display: block;\"\u003e\n            \u003ca href=\"https://support.bitpanda.com/hc/articles/16663481714844\" target=\"_blank\" rel=\"noopener\" style=\"display: inline-block; border: 2px solid #103E36; color: #103E36; font-size: 13px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; padding: 10px 24px; border-radius: 8px; text-decoration: none;\"\u003e\n                Explore Bitpanda Fusion\n            \u003c/a\u003e\n        \u003c/div\u003e\n    \u003c/div\u003e\n\n    \u003cdiv class=\"bp-hero-card\" style=\"display: block; width: 100%; background: #ffffff; border-top: 4px solid #103E36; border-left: 1px solid #e2e8f0; border-right: 1px solid #e2e8f0; border-bottom: 1px solid #e2e8f0; border-radius: 12px; padding: 32px; margin-bottom: 32px; box-shadow: 0 10px 30px rgba(0, 0, 0, 0.04);\"\u003e\n        \u003cdiv style=\"display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; flex-wrap: wrap; gap: 12px;\"\u003e\n            \u003cdiv style=\"color: #103E36; font-size: 22px; font-weight: 800; letter-spacing: -0.5px; margin: 0;\"\u003eBitpanda Margin Trading\u003c/div\u003e\n            \u003cspan style=\"color: #475569; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; background: #f1f5f9; padding: 4px 12px; border-radius: 6px;\"\u003eSpot Margin \u0026amp; Leverage\u003c/span\u003e\n        \u003c/div\u003e\n        \n        \u003cp style=\"color: #1a1a1a; font-size: 15px; font-weight: 600; line-height: 1.5; margin: 0 0 20px 0; max-width: 700px;\"\u003e\n            Amplify your market exposure safely within a fully regulated EU framework. This means you can potentially earn higher returns, but it also comes with increased risk. \n            \u003ca href=\"https://www.bitpanda.com/en/academy/what-is-margin-trading\" target=\"_blank\" rel=\"noopener\" style=\"color: #103E36; font-weight: 700; text-decoration: underline;\"\u003eLearn more in the Bitpanda Academy\u003c/a\u003e.\n        \u003c/p\u003e\n        \n        \u003cdiv style=\"display: block; margin-bottom: 28px;\"\u003e\n            \u003cdiv style=\"margin-bottom: 14px; display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003eSpot-Based Infrastructure:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Trade the actual underlying spot digital assets, not derivatives, futures, or complex offshore instruments.\u003c/span\u003e\n            \u003c/div\u003e\n            \u003cdiv style=\"margin-bottom: 14px; display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003eFlexible Leverage:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Access 1x, 2x, 3x, 5x, or 10x leverage on over 100 popular assets like Bitcoin, Ethereum, and XRP.\u003c/span\u003e\n            \u003c/div\u003e\n            \u003cdiv style=\"margin-bottom: 14px; display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003eNegative Equity Protection:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Bitpanda guarantees you will never lose more than your initial investment, safeguarding your balance even in volatile market gaps.\u003c/span\u003e\n            \u003c/div\u003e\n            \u003cdiv style=\"display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003eRisk Management Automation:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Protect your capital and secure gains early using automated Take Profit (TP) and Stop Loss (SL) parameters.\u003c/span\u003e\n            \u003c/div\u003e\n        \u003c/div\u003e\n\n        \u003cdiv style=\"display: block;\"\u003e\n            \u003ca href=\"https://support.bitpanda.com/hc/articles/21417526386588\" target=\"_blank\" rel=\"noopener\" style=\"display: inline-block; border: 2px solid #103E36; color: #103E36; font-size: 13px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; padding: 10px 24px; border-radius: 8px; text-decoration: none;\"\u003e\n                Explore Margin Trading\n            \u003c/a\u003e\n        \u003c/div\u003e\n    \u003c/div\u003e\n\n    \u003cdiv class=\"bp-hero-card\" style=\"display: block; width: 100%; background: #ffffff; border-top: 4px solid #103E36; border-left: 1px solid #e2e8f0; border-right: 1px solid #e2e8f0; border-bottom: 1px solid #e2e8f0; border-radius: 12px; padding: 32px; margin-bottom: 24px; box-shadow: 0 10px 30px rgba(0, 0, 0, 0.04);\"\u003e\n        \u003cdiv style=\"display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; flex-wrap: wrap; gap: 12px;\"\u003e\n            \u003cdiv style=\"color: #103E36; font-size: 22px; font-weight: 800; letter-spacing: -0.5px; margin: 0;\"\u003eEarn on Stablecoins \u0026amp; Crypto Staking\u003c/div\u003e\n            \u003cspan style=\"color: #475569; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; background: #f1f5f9; padding: 4px 12px; border-radius: 6px;\"\u003eStablecoin Yield \u0026amp; Staking\u003c/span\u003e\n        \u003c/div\u003e\n        \n        \u003cp style=\"color: #1a1a1a; font-size: 15px; font-weight: 600; line-height: 1.5; margin: 0 0 20px 0; max-width: 700px;\"\u003e\n            Put your idle capital to work with automated, recurring payouts and rewards.\n        \u003c/p\u003e\n        \n        \u003cdiv style=\"display: block; margin-bottom: 24px;\"\u003e\n            \u003cdiv style=\"margin-bottom: 14px; display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003eEarn on Stablecoins (Stablecoin Yield)*:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Lend your stablecoins (USDC or EURCV) securely to Bitpanda and receive weekly distributions, with total rewards reaching up to 7% APY.\u003c/span\u003e\n            \u003c/div\u003e\n            \u003cdiv style=\"display: block;\"\u003e\n                \u003cspan style=\"color: #103E36; font-weight: 700; font-size: 14px;\"\u003eFlexible Staking:\u003c/span\u003e\n                \u003cspan style=\"color: #555555; font-size: 14px; line-height: 1.5;\"\u003e Stake your Proof-of-Stake (PoS) assets with a single click. Enjoy automated weekly compounding with no mandatory lock-up periods—simply unstake and trade your assets whenever you want.\u003c/span\u003e\n            \u003c/div\u003e\n        \u003c/div\u003e\n\n        \u003cdiv style=\"display: flex; justify-content: space-between; align-items: center; flex-wrap: wrap; gap: 16px; margin-top: 28px; padding-top: 20px; border-top: 1px solid #e2e8f0;\"\u003e\n            \u003ca href=\"https://support.bitpanda.com/hc/articles/23210946637212\" target=\"_blank\" rel=\"noopener\" style=\"display: inline-block; border: 2px solid #103E36; color: #103E36; font-size: 13px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; padding: 10px 24px; border-radius: 8px; text-decoration: none;\"\u003e\n                Start Earning Yield\n            \u003c/a\u003e\n            \u003cspan style=\"color: #64748b; font-size: 12px; font-style: italic;\"\u003e\n                *Please note: Earn on Stablecoins is not available for users residing in Austria.\n            \u003c/span\u003e\n        \u003c/div\u003e\n    \u003c/div\u003e\n\n\u003c/div\u003e\u003ch2 id=\"h_01KW26BZDEFJBG1P0EN0ZJ77QZ\"\u003e\u003cstrong\u003eExclusive Rewards for New Migrated Portfolios\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eTo make your transition even more rewarding, we have dedicated incentives for users moving their funds from external platforms.\u003c/p\u003e\u003ch4 id=\"h_01KW9PMR47MPBSJ0PWCV9PNZX6\"\u003eNote: The following rewards are not available for users in the UK.\u003c/h4\u003e\u003cdiv class=\"bp-promotions-wrapper\" style=\"display: block; width: 100%; font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;\"\u003e\n  \n  \u003cdiv class=\"bp-promo-row\" style=\"display: block; width: 100%; background: #f4fbf7; border-left: 6px solid #103E36; border-top: 1px solid #e2e8f0; border-right: 1px solid #e2e8f0; border-bottom: 1px solid #e2e8f0; border-radius: 4px 16px 16px 4px; padding: 28px; margin-bottom: 28px; box-shadow: 0 4px 20px rgba(16, 62, 54, 0.03);\"\u003e\n    \u003cdiv style=\"display: inline-block; background: #e6f2ed; color: #103E36; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; padding: 4px 12px; border-radius: 20px; margin-bottom: 12px;\"\u003e\n      Exclusive Promotion\n    \u003c/div\u003e\n    \u003cdiv style=\"color: #1a1a1a; font-size: 20px; font-weight: 800; letter-spacing: -0.4px; margin: 0 0 14px 0;\"\u003e\n      \"Bring Your Assets\" Campaign\n    \u003c/div\u003e\n    \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.6; margin: 0 0 20px 0;\"\u003e\n      Get rewarded simply for securing your crypto on Bitpanda. Transfer your\n      assets during the active promotion window, maintain them according to\n      campaign criteria, and collect premium cashback rewards paid out directly\n      in **EURCV stablecoins**.\n    \u003c/p\u003e\n    \u003cdiv style=\"background: #ffffff; border: 1px dashed #cbd5e1; border-radius: 12px; padding: 18px; margin-bottom: 24px; display: flex; flex-wrap: wrap; gap: 20px;\"\u003e\n      \u003cdiv style=\"flex: 1; min-width: 140px;\"\u003e\n        \u003cdiv style=\"color: #64748b; font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px;\"\u003eMax Payout\u003c/div\u003e\n        \u003cdiv style=\"color: #103E36; font-size: 22px; font-weight: 800;\"\u003e5% Cashback\u003c/div\u003e\n        \u003cdiv style=\"color: #64748b; font-size: 12px; margin-top: 2px;\"\u003eCapped at €1,000 per user\u003c/div\u003e\n      \u003c/div\u003e\n      \u003cdiv style=\"flex: 1; min-width: 140px; border-left: 1px solid #e2e8f0; padding-left: 20px;\"\u003e\n        \u003cdiv style=\"color: #64748b; font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px;\"\u003eAvailability\u003c/div\u003e\n        \u003cdiv style=\"color: #1a1a1a; font-size: 22px; font-weight: 800;\"\u003e10,000 Slots\u003c/div\u003e\n        \u003cdiv style=\"color: #64748b; font-size: 12px; margin-top: 2px;\"\u003eFor eligible users across Europe\u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv style=\"display: block;\"\u003e\n      \u003ca href=\"https://www.bitpanda.com/en/campaigns/bya-june-26\" target=\"_blank\" rel=\"noopener\" style=\"display: inline-block; background: #103E36; color: #ffffff; font-size: 14px; font-weight: 700; padding: 12px 28px; border-radius: 8px; text-decoration: none; box-shadow: 0 4px 12px rgba(16, 62, 54, 0.15);\"\u003e\n        Explore the Active Campaign Page \u0026amp; Full T\u0026amp;Cs Here\n      \u003c/a\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\n  \u003cdiv class=\"bp-promo-row\" style=\"display: block; width: 100%; background: #edf6f2; border-left: 6px solid #103E36; border-top: 1px solid #e2e8f0; border-right: 1px solid #e2e8f0; border-bottom: 1px solid #e2e8f0; border-radius: 4px 16px 16px 4px; padding: 28px; margin-bottom: 28px; box-shadow: 0 4px 20px rgba(16, 62, 54, 0.02);\"\u003e\n    \u003cdiv style=\"display: inline-block; background: #dcece5; color: #103E36; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; padding: 4px 12px; border-radius: 20px; margin-bottom: 12px;\"\u003e\n      Referral Rewards\n    \u003c/div\u003e\n    \u003cdiv style=\"color: #1a1a1a; font-size: 20px; font-weight: 800; letter-spacing: -0.4px; margin: 0 0 14px 0;\"\u003e\n      The Tell-a-Friend Program\n    \u003c/div\u003e\n    \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.6; margin: 0 0 20px 0;\"\u003e\n      Know other traders looking to move to a safer, regulated exchange alternative?\n      Share your unique referral link and earn together.\n    \u003c/p\u003e\n    \u003cdiv style=\"display: block; margin-bottom: 24px;\"\u003e\n      \u003cdiv style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 10px;\"\u003e\n        \u003cspan style=\"color: #103E36; font-size: 16px; font-weight: bold;\"\u003e→\u003c/span\u003e\n        \u003cdiv style=\"color: #333333; font-size: 14px;\"\u003e\n          Earn up to \u003cstrong\u003e€100 each\u003c/strong\u003e based on the trading tiers\n          your friend hits.\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003cdiv style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 10px;\"\u003e\n        \u003cspan style=\"color: #103E36; font-size: 16px; font-weight: bold;\"\u003e→\u003c/span\u003e\n        \u003cdiv style=\"color: #333333; font-size: 14px;\"\u003e\n          Payouts are credited \u003cstrong\u003einstantly to your fiat wallet\u003c/strong\u003e\n          as soon as milestones are met.\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003cdiv style=\"display: flex; align-items: center; gap: 12px;\"\u003e\n        \u003cspan style=\"color: #103E36; font-size: 16px; font-weight: bold;\"\u003e→\u003c/span\u003e\n        \u003cdiv style=\"color: #333333; font-size: 14px;\"\u003e\n          Don't migrate alone: Bring your trading community with you and\n          earn rewards together.\n        \u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv style=\"display: block;\"\u003e\n      \u003ca href=\"https://www.bitpanda.com/tell-a-friend\" target=\"_blank\" rel=\"noopener\" style=\"display: inline-block; background: #ffffff; color: #103E36; border: 2px solid #103E36; font-size: 14px; font-weight: 700; padding: 10px 26px; border-radius: 8px; text-decoration: none; box-shadow: 0 2px 4px rgba(0,0,0,0.02);\"\u003e\n        Learn more about our Tell-a-Friend program\n      \u003c/a\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/div\u003e\u003ch2 id=\"h_01KW26BZDK064H2DCCKP6BYC0M\"\u003e\u003cstrong\u003eHow to Transfer Your Portfolio (Step-by-Step)\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eMoving your crypto to Bitpanda is fast, straightforward, and secure.\u003c/p\u003e\u003cstyle\u003e\n  .bp-guide-container {\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n    max-width: 600px;\n    margin: 20px 0;\n    color: #333;\n  }\n\n  .bp-step-row {\n    display: flex;\n    align-items: flex-start; \n    position: relative;\n    margin-bottom: 25px; \n  }\n\n  .bp-number-column {\n    width: 32px;\n    flex-shrink: 0;\n    display: flex;\n    justify-content: center;\n  }\n\n  .bp-step-icon {\n    width: 32px;\n    height: 32px;\n    background-color: #103E36;\n    color: #ffffff;\n    border-radius: 50%;\n    display: flex;\n    justify-content: center;\n    align-items: center;\n    font-weight: 700;\n    font-size: 13px;\n    z-index: 2;\n  }\n\n  .bp-step-content {\n    margin-left: 12px;\n    padding-top: 6px; \n    flex-grow: 1;\n  }\n\n  .bp-step-title {\n    font-size: 0.95rem;\n    font-weight: 700;\n    line-height: 1.3;\n    margin: 0 0 10px 0;\n    display: block;\n    color: #000000;\n  }\n\n  .bp-sub-step {\n    display: block;\n    font-size: 0.9rem;\n    line-height: 1.6;\n    color: #444;\n    margin-bottom: 8px;\n    position: relative;\n    padding-left: 0;\n  }\n\n  .bp-link {\n    color: #103E36;\n    text-decoration: underline;\n    font-weight: 600;\n  }\n\u003c/style\u003e\n\n\u003cdiv class=\"bp-guide-container\"\u003e\n  \n  \u003cdiv class=\"bp-step-row\"\u003e\n    \u003cdiv class=\"bp-number-column\"\u003e\n      \u003cdiv class=\"bp-step-icon\"\u003e1\u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      \u003cspan class=\"bp-step-title\"\u003eGet Verified\u003c/span\u003e\n      \u003cspan class=\"bp-sub-step\"\u003eLog into your Bitpanda mobile app or desktop WebApp and complete our secure verification process.\u003c/span\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\n  \u003cdiv class=\"bp-step-row\"\u003e\n    \u003cdiv class=\"bp-number-column\"\u003e\n      \u003cdiv class=\"bp-step-icon\"\u003e2\u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      \u003cspan class=\"bp-step-title\"\u003eFirst-Time Fiat Deposit\u003c/span\u003e\n      \u003cspan class=\"bp-sub-step\"\u003eIf you are depositing crypto to Bitpanda for the very first time, compliance rules require a one-time initial fiat deposit of at least €10.\u003c/span\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\n  \u003cdiv class=\"bp-step-row\"\u003e\n    \u003cdiv class=\"bp-number-column\"\u003e\n      \u003cdiv class=\"bp-step-icon\"\u003e3\u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      \u003cspan class=\"bp-step-title\"\u003eGenerate Your Deposit Address\u003c/span\u003e\n      \u003cspan class=\"bp-sub-step\"\u003eGo to the Transfer section, choose the asset you wish to transfer, select Deposit, and carefully copy the deposit address.\u003c/span\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\n  \u003cdiv class=\"bp-step-row\"\u003e\n    \u003cdiv class=\"bp-number-column\"\u003e\n      \u003cdiv class=\"bp-step-icon\"\u003e4\u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      \u003cspan class=\"bp-step-title\"\u003eMatch Your Network\u003c/span\u003e\n      \u003cspan class=\"bp-sub-step\"\u003eHead to your external exchange or wallet, paste the address, and ensure you select the exact matching blockchain network (e.g., ERC20, BEP20, TRC20). \u003cstrong\u003eImportant:\u003c/strong\u003e Selecting an incorrect network will result in a permanent loss of funds.\u003c/span\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\n  \u003cdiv class=\"bp-step-row\"\u003e\n    \u003cdiv class=\"bp-number-column\"\u003e\n      \u003cdiv class=\"bp-step-icon\"\u003e5\u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      \u003cspan class=\"bp-step-title\"\u003eComplete the Transfer\u003c/span\u003e\n      \u003cspan class=\"bp-sub-step\"\u003eAuthorise the transaction on your external exchange. Your funds will arrive safely in your Bitpanda wallet within minutes, depending on blockchain traffic.\u003c/span\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\n\u003c/div\u003e\u003cp\u003eFor a full breakdown of minimum limits and asset-specific configurations, check our comprehensive guide on\u003ca href=\"https://support.bitpanda.com/hc/articles/360000905909\"\u003e \u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eHow to Deposit Cryptocurrencies\u003c/span\u003e\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\u003ch3 id=\"h_01KW27AKYD0HJHFFKSME2T1CH2\"\u003e\n\u003cstrong\u003eMoving Stocks or ETFs instead?\u003c/strong\u003e Traditional assets require a portfolio statement review. Check our step-by-step guide on \u003ca href=\"https://support.bitpanda.com/hc/articles/23826376266908-Transfer-your-Stock-and-ETF-Portfolio-to-Bitpanda\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eHow to Transfer Securities (Stocks \u0026amp; ETFs)\u003c/span\u003e\u003c/a\u003e for full rules and timelines.\u003c/h3\u003e\u003ch2 id=\"h_01KW26BZDSWCQSCM4KHNQXC77R\"\u003e\u003cstrong\u003eNeed Hands-On Support with Your Migration?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eWe understand that moving a large portfolio or migrating an active institutional or high-volume trading account can come with questions regarding networks, address white-listing, or custom limits.\u003c/p\u003e\u003cp\u003eOur specialised onboarding and customer support teams are standing by to guide you through a smooth, premium transfer process, verify your configurations, and walk you through our product suite.\u003c/p\u003e\u003cdiv class=\"bp-contact-footer\" style=\"background: #103E36; border-radius: 12px; padding: 24px; margin: 30px 0 20px 0; text-align: left; box-shadow: 0 4px 16px rgba(16, 62, 54, 0.15); font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;\"\u003e\n    \n    \u003cdiv style=\"color: #ffffff; font-size: 18px; font-weight: 700; margin-bottom: 8px; letter-spacing: -0.2px; text-align: left;\"\u003e\n        We’re here to help\n    \u003c/div\u003e\n    \n    \u003cp style=\"color: #e2e8f0; font-size: 14px; line-height: 1.5; margin: 0 0 20px 0; text-align: left;\"\u003e\n        If you have questions or encounter any issues while moving your funds, please don't hesitate to reach out.\n    \u003c/p\u003e\n    \n    \u003cdiv style=\"margin-top: 16px; text-align: left;\"\u003e\n        \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/23717223536796-How-to-contact-Bitpanda-support\" target=\"_blank\" rel=\"noopener\" style=\"display: inline-block; background: #ffffff; color: #103E36; font-size: 14px; font-weight: 700; padding: 12px 24px; border-radius: 8px; text-decoration: none; box-shadow: 0 2px 6px rgba(0,0,0,0.08); text-align: center;\"\u003e\n            Contact Our Dedicated Migration Support Team\n        \u003c/a\u003e\n    \u003c/div\u003e\n\n\u003c/div\u003e\u003ch2 id=\"h_01KW26BZDY3W6563XS8W0FMG8Y\"\u003e\u003cstrong\u003eTroubleshooting \u0026amp; Common Issues\u003c/strong\u003e\u003c/h2\u003e\u003cdiv class=\"bp-troubleshoot-wrapper\" style=\"display: flex; flex-direction: column; gap: 24px; margin: 24px 0; font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;\"\u003e\n\n    \u003cdiv class=\"bp-troubleshoot-card\" style=\"border: 1px solid #103E36; border-radius: 12px; overflow: hidden; box-shadow: 0 4px 16px rgba(16, 62, 54, 0.06); background: #ffffff;\"\u003e\n        \u003cdiv style=\"background: #103E36; padding: 18px 20px; display: flex; flex-direction: column; gap: 4px;\"\u003e\n            \u003cdiv style=\"color: #52a3ff; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.8px;\"\u003eWallet Setup\u003c/div\u003e\n            \u003cdiv style=\"color: #ffffff; font-size: 16px; font-weight: 700; letter-spacing: -0.2px;\"\u003eMy deposit address isn't showing up or gives an error\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv style=\"padding: 20px; background: #ffffff;\"\u003e\n            \u003cdiv style=\"background: #f4f8fb; border-left: 4px solid #0066cc; padding: 14px 16px; border-radius: 0 8px 8px 0;\"\u003e\n                \u003cspan style=\"font-weight: 700; color: #0066cc; font-size: 14px;\"\u003eThe Fix:\u003c/span\u003e\n                \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.5; margin: 4px 0 0 0;\"\u003e\n                    Make sure your account verification is 100% complete. If you’re a brand new user, check that you have completed your mandatory first-time fiat deposit (€10 minimum). If the issue persists, try clearing your browser cache or switching to the Bitpanda mobile app.\n                \u003c/p\u003e\n            \u003c/div\u003e\n        \u003c/div\u003e\n    \u003c/div\u003e\n\n    \u003cdiv class=\"bp-troubleshoot-card\" style=\"border: 1px solid #103E36; border-radius: 12px; overflow: hidden; box-shadow: 0 4px 16px rgba(16, 62, 54, 0.06); background: #ffffff;\"\u003e\n        \u003cdiv style=\"background: #103E36; padding: 18px 20px; display: flex; flex-direction: column; gap: 4px;\"\u003e\n            \u003cdiv style=\"color: #52a3ff; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.8px;\"\u003eIncoming Transfers\u003c/div\u003e\n            \u003cdiv style=\"color: #ffffff; font-size: 16px; font-weight: 700; letter-spacing: -0.2px;\"\u003eMy transaction is marked as \"Completed\" on my old exchange, but it’s not in my Bitpanda wallet\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv style=\"padding: 20px; background: #ffffff;\"\u003e\n            \u003cdiv style=\"background: #f4f8fb; border-left: 4px solid #0066cc; padding: 14px 16px; border-radius: 0 8px 8px 0;\"\u003e\n                \u003cspan style=\"font-weight: 700; color: #0066cc; font-size: 14px;\"\u003eThe Fix:\u003c/span\u003e\n                \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.5; margin: 4px 0 0 0;\"\u003e\n                    First, locate the Transaction ID (TxID/Hash) on your external platform and look it up on a blockchain explorer to verify it has been fully confirmed on the network. If the blockchain shows it is successful but it hasn't appeared in your Bitpanda account after 2 hours, please \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/23717223536796-How-to-contact-Bitpanda-support\" target=\"_blank\" rel=\"noopener\" style=\"color: #103E36; font-weight: 700; text-decoration: underline;\"\u003esubmit a ticket to our support team\u003c/a\u003e with the TxID and asset name attached.\n                \u003c/p\u003e\n            \u003c/div\u003e\n        \u003c/div\u003e\n    \u003c/div\u003e\n\n    \u003cdiv class=\"bp-troubleshoot-card\" style=\"border: 1px solid #103E36; border-radius: 12px; overflow: hidden; box-shadow: 0 4px 16px rgba(16, 62, 54, 0.06); background: #ffffff;\"\u003e\n        \u003cdiv style=\"background: #103E36; padding: 18px 20px; display: flex; flex-direction: column; gap: 4px;\"\u003e\n            \u003cdiv style=\"color: #ff6b6b; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.8px;\"\u003eMissing Destination Tag\u003c/div\u003e\n            \u003cdiv style=\"color: #ffffff; font-size: 16px; font-weight: 700; letter-spacing: -0.2px;\"\u003eI forgot to include a Memo / Tag / Payment ID during the transfer\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv style=\"padding: 20px; background: #ffffff;\"\u003e\n            \u003cdiv style=\"margin-bottom: 16px;\"\u003e\n                \u003cspan style=\"font-weight: 700; color: #103E36; font-size: 14px;\"\u003eThe Issue:\u003c/span\u003e\n                \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.5; margin: 4px 0 0 0;\"\u003e\n                    Certain assets (like XRP, XLM, or Cosmos) require both a deposit address and a Destination Tag/Memo to route the funds to your specific account.\n                \u003c/p\u003e\n            \u003c/div\u003e\n            \n            \u003cdiv style=\"background: #fdf8f8; border-left: 4px solid #d9383a; padding: 14px 16px; border-radius: 0 8px 8px 0;\"\u003e\n                \u003cspan style=\"font-weight: 700; color: #d9383a; font-size: 14px;\"\u003eThe Fix:\u003c/span\u003e\n                \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.5; margin: 4px 0 0 0;\"\u003e\n                    If you forgot to include this, your funds are stuck in our main pool. Please \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/23717223536796-How-to-contact-Bitpanda-support\" target=\"_blank\" rel=\"noopener\" style=\"color: #103E36; font-weight: 700; text-decoration: underline;\"\u003econtact support immediately\u003c/a\u003e with your transaction details. Please note that recovering these funds requires manual intervention from our security team and may take time.\n                \u003c/p\u003e\n            \u003c/div\u003e\n        \u003c/div\u003e\n    \u003c/div\u003e\n\n\u003c/div\u003e\u003ch2 id=\"h_01KW277ERQDYD08S2EBPW5FQJS\"\u003e\u003cstrong\u003eFAQ’s\u003c/strong\u003e\u003c/h2\u003e\u003cdiv class=\"faq-stack\" style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif; max-width: 800px; margin: 20px 0;\"\u003e\n  \u003cdetails style=\"margin-bottom: 10px;\"\u003e\n    \u003csummary class=\"bp-faq-summary\" style=\"cursor: pointer; font-size: 16px; outline: none; padding: 15px 20px; background-color: #103E36; color: #ffffff; font-weight: bold; list-style: none; border-radius: 8px; display: flex; justify-content: space-between; align-items: center;\"\u003e\n      Do I really need to make a fiat deposit before transferring crypto?\n      \u003cspan\u003e+\u003c/span\u003e\n    \u003c/summary\u003e\n    \u003cdiv class=\"bp-faq-content\" style=\"padding: 20px; font-size: 15px; line-height: 1.6; border: 1px solid #eeeeee; border-top: none; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; background-color: #ffffff; color: #555555;\"\u003e\n      \u003cp style=\"margin: 0;\"\u003e\n        \u003cstrong\u003eYes.\u003c/strong\u003e To comply with European regulatory and security\n        standards, if you are transferring crypto to Bitpanda for the very\n        first time, you must perform a one-time initial fiat deposit of at\n        least €10 (or equivalent in your local currency). This fully activates\n        your wallet's deposit capabilities.\n      \u003c/p\u003e\n    \u003c/div\u003e\n  \u003c/details\u003e\n  \u003cdetails style=\"margin-bottom: 10px;\"\u003e\n    \u003csummary class=\"bp-faq-summary\" style=\"cursor: pointer; font-size: 16px; outline: none; padding: 15px 20px; background-color: #103E36; color: #ffffff; font-weight: bold; list-style: none; border-radius: 8px; display: flex; justify-content: space-between; align-items: center;\"\u003e\n      Are there any fees for transferring my crypto to Bitpanda? \u003cspan\u003e+\u003c/span\u003e\n    \u003c/summary\u003e\n    \u003cdiv class=\"bp-faq-content\" style=\"padding: 20px; font-size: 15px; line-height: 1.6; border: 1px solid #eeeeee; border-top: none; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; background-color: #ffffff; color: #555555;\"\u003e\n      \u003cp style=\"margin: 0 window; margin-bottom: 12px;\"\u003e\n        Bitpanda does not charge any fees for receiving cryptocurrency deposits,\n        except for a network fee applied exclusively to smaller crypto deposits.\n        You can find full details regarding minimum deposit thresholds and\n        their corresponding network fees on\n        \u003ca href=\"https://www.bitpanda.com/en/limits?utm_referrer=https%3A%2F%2Fsupport.bitpanda.com%2F\" style=\"color: #103E36; text-decoration: underline; font-weight: bold;\"\u003ebitpanda.com/limits\u003c/a\u003e.\n      \u003c/p\u003e\n      \u003cp style=\"margin: 0;\"\u003e\n        Additionally, please note that your external exchange or wallet may\n        charge standard blockchain network fees (gas fees) to broadcast the\n        transaction.\n      \u003c/p\u003e\n    \u003c/div\u003e\n  \u003c/details\u003e\n  \u003cdetails style=\"margin-bottom: 10px;\"\u003e\n    \u003csummary class=\"bp-faq-summary\" style=\"cursor: pointer; font-size: 16px; outline: none; padding: 15px 20px; background-color: #103E36; color: #ffffff; font-weight: bold; list-style: none; border-radius: 8px; display: flex; justify-content: space-between; align-items: center;\"\u003e\n      How long will it take for my transferred assets to arrive? \u003cspan\u003e+\u003c/span\u003e\n    \u003c/summary\u003e\n    \u003cdiv class=\"bp-faq-content\" style=\"padding: 20px; font-size: 15px; line-height: 1.6; border: 1px solid #eeeeee; border-top: none; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; background-color: #ffffff; color: #555555;\"\u003e\n      \u003cp style=\"margin: 0;\"\u003e\n        Most crypto transfers are credited within a few minutes to an hour.\n        The exact time depends entirely on the blockchain network traffic\n        and the number of network confirmations required for that specific\n        asset.\n      \u003c/p\u003e\n    \u003c/div\u003e\n  \u003c/details\u003e\n  \u003cdetails style=\"margin-bottom: 10px;\"\u003e\n    \u003csummary class=\"bp-faq-summary\" style=\"cursor: pointer; font-size: 16px; outline: none; padding: 15px 20px; background-color: #103E36; color: #ffffff; font-weight: bold; list-style: none; border-radius: 8px; display: flex; justify-content: space-between; align-items: center;\"\u003e\n      Is there a limit on how much crypto I can transfer over? \u003cspan\u003e+\u003c/span\u003e\n    \u003c/summary\u003e\n    \u003cdiv class=\"bp-faq-content\" style=\"padding: 20px; font-size: 15px; line-height: 1.6; border: 1px solid #eeeeee; border-top: none; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; background-color: #ffffff; color: #555555;\"\u003e\n      \u003cp style=\"margin: 0;\"\u003e\n        There are no maximum limits on crypto deposits. However, if you are\n        moving institutional-grade volumes or an exceptionally large portfolio,\n        we highly recommend reaching out to our Dedicated Support Team beforehand\n        to ensure a seamless, unhindered onboarding experience.\n      \u003c/p\u003e\n    \u003c/div\u003e\n  \u003c/details\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"Management Automation: Protect your capital and \u003cem\u003esecure\u003c/em\u003e gains early using automated Take Profit (TP) and Stop Loss","result_type":"article"},{"id":15265986266780,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/15265986266780.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/15265986266780-Anti-phishing-codes-FAQ","author_id":10145219167260,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":115001228385,"created_at":"2024-08-05T15:17:34Z","updated_at":"2026-08-06T10:10:09Z","name":"Anti-phishing codes - FAQ","title":"Anti-phishing codes - FAQ","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-15T10:44:59Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["uk_ready_to_publish","uk_limited_migration"],"body":"\u003ch1 id=\"h_01J91MHVRCF7NZQBRR5C0CCWBW\"\u003eWhat is an anti-phishing code, and why is it important?\u003c/h1\u003e\n\u003cp\u003eAn anti-phishing code is a personalised security feature designed to protect you from phishing attempts. When you set up an anti-phishing code, it appears in all official communications from Bitpanda, such as emails and SMS messages. This helps you verify that the message is indeed from Bitpanda and not from a fraudulent source trying to steal your personal information.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote\u003c/strong\u003e: For \u003ca href=\"https://www.bitpanda.com/en/bitpanda-ecosystem-token\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eVIP users\u003c/a\u003e who have direct contact with agents, certain communications, such as emails from agent accounts ending with \u003cstrong\u003e@bitpanda.com,\u003c/strong\u003e may not include the anti-phishing code. However, you can request the anti-phishing code at any time to verify the authenticity of such communications.\u003c/p\u003e\n\u003ch1 id=\"h_01J91MHVRCJ2NNKMTHNX6NRF66\"\u003eHow to set up your anti-phishing code\u003c/h1\u003e\n\u003cp\u003eTo set up your anti-phishing code on Bitpanda, follow these steps:\u003c/p\u003e\n\u003ch2 id=\"h_01J91MHVRCT4R0NQPW12HZW839\"\u003e\u003cspan style=\"color: #434343;\"\u003eDesktop\u003c/span\u003e\u003c/h2\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your Bitpanda account\u003c/li\u003e\n\u003cli\u003eGo to your profile by clicking on your user icon in the top right corner of the screen\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003ePassword \u0026amp; Security\u003c/strong\u003e from the menu\u003c/li\u003e\n\u003cli\u003eFind the \u003cstrong\u003eAnti-phishing\u003c/strong\u003e code section and click on the \u003cstrong\u003eSet up\u003c/strong\u003e button\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/16152478846236\" width=\"602\" height=\"308\"\u003e\n\u003c/li\u003e\n\u003cli\u003eCreate your personalised anti-phishing code. \n\u003col\u003e\n\u003cli\u003eYour code must be between 4 and 20 characters long, cannot include special characters or numbers, and must be different from your password\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/16152500840348\" width=\"602\" height=\"428\"\u003e\u003c/p\u003e\n\u003col start=\"6\"\u003e\n\u003cli\u003eIf you have Two-Factor Authentication (2FA) enabled, you need to enter the code generated by your 2FA app. If you do not have 2FA enabled, you will receive a verification code via SMS.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003ch2 id=\"h_01J91MHVRC3XVQAJN24GF110GP\"\u003e\u003cspan style=\"color: #434343;\"\u003eMobile\u003c/span\u003e\u003c/h2\u003e\n\u003col\u003e\n\u003cli\u003eLog in to your Bitpanda account\u003c/li\u003e\n\u003cli\u003eGo to your profile by clicking on your user icon in the bottom right corner of the navigation bar\u003c/li\u003e\n\u003cli\u003eSelect \u003cstrong\u003ePassword \u0026amp; Security\u003c/strong\u003e from the menu\u003c/li\u003e\n\u003cli\u003eClick on \u003cstrong\u003eAnti-phishing\u003c/strong\u003e code \u003c/li\u003e\n\u003cli\u003eSet up your personalised anti-phishing code \n\u003col\u003e\n\u003cli\u003eYour code must be between 4 and 20 characters long, cannot include special characters or numbers, and must be different from your password\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/li\u003e\n\u003cli\u003eIf you have Two-Factor Authentication (2FA) enabled, you need to enter the code generated by your 2FA app. If you do not have 2FA enabled, you will receive a verification code via SMS.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/16152478858652\" width=\"602\" height=\"504\"\u003e\u003c/p\u003e\n\u003cp\u003eOnce your anti-phishing code is set up, it will be displayed in all official direct communication from Bitpanda, such as emails and SMS messages. Here’s how you can tell if a communication is official. If you’re ever unsure, feel free to \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?ticket_form_id=9052443718172\"\u003ereach out to us\u003c/a\u003e: we’ll gladly review it and confirm for you.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://support.bitpanda.com/hc/article_attachments/16152478860316\" width=\"602\" height=\"649\"\u003e\u003c/p\u003e\n\u003cp\u003eBy regularly updating your anti-phishing code, you can maintain a higher level of security for your Bitpanda account.\u003c/p\u003e\n\u003ch2 id=\"h_01J91MHVRCE758M8DPEJ85Z94V\"\u003eI need to change my anti-phishing code. What do I do?\u003c/h2\u003e\n\u003cp\u003eIf you need to change your anti-phishing code, you can follow the same steps as you would to create a code.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"it important? An anti-phishing code is a personalised \u003cem\u003esecurity\u003c/em\u003e feature designed to protect you from phishing attempts.","result_type":"article"},{"id":360000905429,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360000905429.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360000905429-How-can-I-log-out-all-connected-devices","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-51,"vote_count":251,"upvote_count":100,"downvote_count":151,"section_id":115001228385,"created_at":"2018-05-14T19:10:40Z","updated_at":"2026-08-06T10:09:49Z","name":"How can I log out all connected devices?","title":"How can I log out all connected devices?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-18T11:57:51Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["abmelden","logout","log out","auslogen","aus loggen","aus logen","ab melden","ausschalten","auslocken","lock off","abmeldung","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cdiv id=\"mobile-guides\" class=\"tabs\"\u003e\n\u003cdiv class=\"tabs-menu\"\u003e\n\u003cspan class=\"tabs-link is-active\"\u003eDesktop\u003c/span\u003e \u003cspan class=\"tabs-link\"\u003eMobile App (Android)\u003c/span\u003e\n\u003c/div\u003e\n\u003cdiv class=\"tab\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you want to log out all devices currently connected with your \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda account, please follow these steps:\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick on your \u003c/span\u003e\u003cstrong\u003eUser Icon\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick on \u003c/span\u003e\u003ca href=\"https://web.bitpanda.com/security\"\u003e\u003cstrong\u003eSecurity\u003c/strong\u003e\u003c/a\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eNavigate down to \u003c/span\u003e\u003cstrong\u003eActivity\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eClick on \u003cstrong\u003eLogout all sessions\u003c/strong\u003e\u003cbr\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003cdiv class=\"tab is-hidden\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you want to log out all devices currently connected with your \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda account, please follow these steps:\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap the \u003c/span\u003e\u003cstrong\u003eProfile \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003ebutton \u003c/span\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap on \u003c/span\u003e\u003cstrong\u003eSecurity\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTap on \u003c/span\u003e\u003cstrong\u003eSession activity \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eat the bottom\u003c/span\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou will be redirected to Bitpanda Web App as this setting is currently not available on the Bitpanda App\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"font-weight: 400;\"\u003eNavigate down to the category \u003c/span\u003eActivity Log\u003cspan style=\"font-weight: 400;\"\u003e. There, you can tap on \u003c/span\u003eLog out all sessions\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFurthermore, you are able to see all devices which are or were connected to your account. Also, you can decide individually whether you want to remove this specific device's connection or just end the actual session on that device.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIn order to connect a new device, you need to confirm this via email.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"follow these steps: Click on your User Icon Click on \u003cem\u003eSecurity\u003c/em\u003e Navigate down to Activity Click on Logout all sessions","result_type":"article"},{"id":360003558760,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360003558760.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360003558760-Account-hacked-or-compromised","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-33,"vote_count":157,"upvote_count":62,"downvote_count":95,"section_id":115001228385,"created_at":"2019-03-13T17:14:10Z","updated_at":"2026-08-06T10:09:58Z","name":"Account hacked or compromised","title":"Account hacked or compromised","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-29T08:19:09Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["scam","hack","illegal","illegale aktivität","deaktivieren","deactivation","freeze","schließen","zu machen","zugriff","freeze account","compromised","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003eYour security is our top priority. If you suspect that your Bitpanda account has been compromised or that someone else has gained access to it, we recommend freezing it immediately to protect your funds.\u003c/p\u003e\u003cstyle\u003e\n    /* Premium Bitpanda Styles */\n    .bitpanda-info-box {\n      background-color: #f0f6f5; border-radius: 8px; border: 2px solid #103e36; margin: 20px 0; padding: 16px 20px;\n      font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n    }\n    .bitpanda-red-alert {\n      background-color: #FEEBEB; border-left: 8px solid #D93025; border-radius: 6px;\n      padding: 20px; margin: 20px 0; font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n      line-height: 1.6; color: #333333; display: flex; align-items: flex-start;\n    }\n    .bitpanda-red-circle {\n      min-width: 24px; max-width: 24px; height: 24px; background-color: #D93025;\n      color: #ffffff; border-radius: 50%; display: flex; justify-content: center;\n      align-items: center; font-weight: 900; font-size: 15px; margin-right: 15px; margin-top: 2px; flex-shrink: 0;\n    }\n    .bp-button {\n      display: inline-block; padding: 12px 24px; background: #103e36; color: #fff !important; \n      text-decoration: none !important; border-radius: 8px; font-weight: 600; margin: 10px 0;\n      transition: background 0.2s ease;\n    }\n    .bp-button:hover { background: #1a5a4d; }\n    \n    /* Step Circles Style */\n    .bp-step-container { display: flex; align-items: flex-start; margin-bottom: 20px; gap: 15px; }\n    .bp-step-circle {\n      min-width: 30px; height: 30px; background-color: #103e36; color: #ffffff;\n      border-radius: 50%; display: flex; justify-content: center; align-items: center;\n      font-weight: bold; flex-shrink: 0; margin-top: 4px;\n    }\n    .bp-step-content { font-size: 15px; line-height: 1.6; color: #222222; }\n  \u003c/style\u003e\u003cdiv class=\"bitpanda-info-box\"\u003e\n  \u003ch2 style=\"margin-top: 0; color: #103e36; border: none;\" id=\"h_01KQC412BCJQ461Q08FVW0BXXJ\"\u003e\n    \u003cstrong\u003eFreeze your account\u003c/strong\u003e\n  \u003c/h2\u003e\n  \u003cp\u003e\n    The fastest way to secure your account is to use our dedicated security form.\n    Clicking the button below will guide you through the automated self-freezing\n    process.\n  \u003c/p\u003e\n  \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=freeze_account__secure__online_scams_and_hacks\u0026amp;ticket_form_id=9052443718172\" class=\"bp-button\"\u003e\n      FREEZE MY ACCOUNT\n    \u003c/a\u003e\n\u003c/div\u003e\u003ch2 id=\"h_manual_freeze\"\u003e\u003cstrong\u003eAlternative method: Manual freeze\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eIf you cannot use the form above, you can also freeze your account through the password reset flow:\u003c/p\u003e\u003cdiv class=\"bp-step-container\"\u003e\n    \u003cdiv class=\"bp-step-circle\"\u003e1\u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      Go to the login screen and select \u003ca href=\"https://web.bitpanda.com/user/lost_password\"\u003e\u003cstrong\u003eForgot your password?\u003c/strong\u003e\u003c/a\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003cdiv class=\"bp-step-container\"\u003e\n    \u003cdiv class=\"bp-step-circle\"\u003e2\u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      Enter your registered email address and click \u003cstrong\u003eRequest password reset\u003c/strong\u003e.\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003cdiv class=\"bp-step-container\"\u003e\n    \u003cdiv class=\"bp-step-circle\"\u003e3\u003c/div\u003e\n    \u003cdiv class=\"bp-step-content\"\u003e\n      Check your inbox for our email. Instead of resetting the password, click the \u003cstrong\u003eFreeze Account\u003c/strong\u003e link at the bottom of the email.\n    \u003c/div\u003e\n  \u003c/div\u003e\u003cp\u003e\u003cem\u003eIn the image below, you can see where to find the Freeze Account option in the automated email:\u003c/em\u003e\u003c/p\u003e\u003cp\u003e\u003cimg class=\"screenshot\" style=\"border-radius: 8px; box-shadow: 0 4px 12px rgba(0,0,0,0.1); height: auto; max-width: 100%;\" src=\"https://support.bitpanda.com/hc/article_attachments/27113738577948\" alt=\"Freeze account.png\"\u003e\u003c/p\u003e\u003ch2 id=\"h_no_email_access\"\u003e\u003cstrong\u003eWhat if I lost access to my email account?\u003c/strong\u003e\u003c/h2\u003e\u003cdiv class=\"bitpanda-red-alert\"\u003e\n    \u003cdiv class=\"bitpanda-red-circle\"\u003e!\u003c/div\u003e\n    \u003cdiv class=\"bitpanda-alert-content\"\u003e\n      \u003cp style=\"margin: 0;\"\u003e\n        \u003cstrong\u003eCritical:\u003c/strong\u003e If you no longer have access to the email address registered on Bitpanda, please \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new\"\u003e\u003cstrong\u003econtact us immediately\u003c/strong\u003e\u003c/a\u003e using a different email address. \n        \u003cbr\u003e\u003cbr\u003e\n        In your message, please outline your situation and provide any account-related data (such as your full name or recent activity) so our security team can confirm your identity and secure your funds as quickly as possible.\n      \u003c/p\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\u003ch2 id=\"h_next_steps\"\u003e\u003cstrong\u003eWhat happens next?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eOnce your account is frozen:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e8758ae0444d84d0ec706d43020ee10bc\"\u003eLogging in, trading, and withdrawals will be completely disabled.\u003c/li\u003e\n\u003cli data-list-item-id=\"edae339b6dd23b780cf3403e8d03622d4\"\u003eAny active API keys will be deactivated.\u003c/li\u003e\n\u003cli data-list-item-id=\"e815d975c4251ae352337382308499753\"\u003eOur Support team will review your case and contact you via email to guide you through the secure reactivation process.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"account The fastest way to \u003cem\u003esecure\u003c/em\u003e your account is to use our dedicated \u003cem\u003esecurity\u003c/em\u003e form. Clicking the button below","result_type":"article"},{"id":360001520940,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360001520940.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360001520940-What-should-I-do-if-my-cryptocurrency-deposit-or-withdrawal-is-not-completed","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":true,"position":3,"vote_sum":-1247,"vote_count":2075,"upvote_count":414,"downvote_count":1661,"section_id":115001214349,"created_at":"2018-11-05T00:33:37Z","updated_at":"2026-08-06T10:07:37Z","name":"What should I do if my cryptocurrency deposit or withdrawal is not completed?","title":"What should I do if my cryptocurrency deposit or withdrawal is not completed?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-06-30T07:19:52Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["history","home","historique","home 2","home 3","sortorder:9","deposits","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis article provides you with an overview of different statuses for incomplete cryptocurrency deposits and withdrawals. All your cryptocurrency transaction statuses are shown in your \u003c/span\u003e\u003ca href=\"https://web.bitpanda.com/wallets\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda wallet\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e and your \u003c/span\u003e\u003ca href=\"https://web.bitpanda.com/my-account/history\" target=\"_self\" rel=\"undefined\"\u003eHistory\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePlease note that you will receive a confirmation email to confirm your transaction. If you have not received this email, please check out \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360001235425-What-can-I-do-if-I-do-not-receive-emails-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ethis article\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for what you can do.\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003ca href=\"#h_01G2CF2MNDZXYX23S1S8ZVJ0BW\" target=\"_self\" rel=\"undefined\"\u003ePending\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003ca href=\"#h_01G2CF2SKCQNNGVNEZRE556W7E\" target=\"_self\" rel=\"undefined\"\u003ePending (Processing)\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003ca href=\"#h_01G2CF2Z0QGX8XF8CHH0CP9DBV\" target=\"_self\" rel=\"undefined\"\u003eUnconfirmed Transaction\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u003ca href=\"#h_01G2CF34QNW2NYFX27ZV6G6PB6\" target=\"_self\" rel=\"undefined\"\u003eCancelled\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01G2CF2MNDZXYX23S1S8ZVJ0BW\"\u003e\u003cstrong\u003ePending\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan\u003eThis means the transaction has not been confirmed by email yet. If you have not received any email, \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360001235425-What-can-I-do-if-I-do-not-receive-emails-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ethis article\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e might help you find a solution. \u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003eBefore email confirmation:\u003c/h2\u003e\n\u003cp\u003e\u003cimg class=\"screenshot\" src=\"https://support.bitpanda.com/hc/article_attachments/4403093591314\" alt=\"no_email_confirm-en.png\"\u003e\u003c/p\u003e\n\u003ch2\u003e\u003cspan\u003eAfter email confirmation:\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cimg class=\"screenshot\" src=\"https://support.bitpanda.com/hc/article_attachments/4403099926546\" alt=\"pending-en.png\"\u003e\u003c/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003eNote\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e: Please keep in mind that it is not possible to reverse a transaction once you have confirmed the transaction in the confirmation email.\u003c/span\u003e\n\u003c/h4\u003e\n\u003ch2 id=\"h_01G2CF2SKCQNNGVNEZRE556W7E\"\u003e\u003cstrong\u003ePending (Processing)\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis means the transaction is being processed on the appropriate network and confirmation should be received shortly. It is no longer possible to cancel the transaction at this point.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"screenshot\" src=\"https://support.bitpanda.com/hc/article_attachments/4403099926546\" alt=\"pending-en.png\"\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf your transaction status has not changed after 3 hours, please:\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e1. Check if your transaction is visible on the \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360001657820-What-cryptocurrency-address-formats-are-used-on-Bitpanda-#blockchain_explorer\" target=\"_self\"\u003eBlockchain\u003c/a\u003e.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eIf no: Your transaction is \u003c/span\u003e\u003cstrong\u003e\u003ca href=\"#h_01G2CF2MNDZXYX23S1S8ZVJ0BW\" target=\"_self\" rel=\"undefined\"\u003ePending\u003c/a\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf yes: Confirmation should be received shortly, go to step 2\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e2. Check to see if the status of the relevant cryptocurrency is “Operational” on \u003ca href=\"https://status.bitpanda.com/\"\u003eour status page\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf no: Wait for the status to change back to “Operational”\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eIf yes: Wait 1 to 2 days. If the transaction status is still \u003c/span\u003e\u003cstrong\u003ePending (Processing) \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eafter 48 hours\u003c/span\u003e\u003cstrong\u003e,\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e then please \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?id=360002858339\"\u003e\u003cspan style=\"font-weight: 400;\"\u003econtact us\u003c/span\u003e\u003c/a\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003e\n\u003cstrong\u003eTip\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e: To be notified whenever Bitpanda creates, updates or resolves an incident, such as when a coin is taken out of maintenance or out of trade-only mode, click on \u003c/span\u003e\u003cstrong\u003eSubscribe to updates \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eon our status page and choose which topics you want to get status updates for.\u003c/span\u003e\n\u003c/h3\u003e\n\u003ch2 id=\"h_01G2CF2Z0QGX8XF8CHH0CP9DBV\"\u003e\u003cstrong\u003eUnconfirmed Transaction\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOnce the transaction is visible in the Blockchain Explorer as “Unconfirmed Transaction”, this means that the transaction has been successful but still needs some time to be finalised.\u003c/span\u003e\u003c/p\u003e\n\u003ch3\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eTip:\u003c/strong\u003e Waiting times of up to one hour are not uncommon with Bitcoin and can be even longer, depending on the utilisation of the Bitcoin network. Cryptocurrency deposits to your Bitpanda wallet will be credited automatically as soon as they have received 6 confirmations from Bitcoin miners or the equivalent level of security on other networks.\u003c/span\u003e\u003c/h3\u003e\n\u003ch2\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOnce your transaction is on the blockchain, even as an “Unconfirmed Transaction”, there is nothing we can do to speed up the process or influence it.\u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003e\u003cspan style=\"font-weight: 400;\"\u003eBlockchain Explorer\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePlease give the transaction some time to be confirmed.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cimg class=\"screenshot\" src=\"https://support.bitpanda.com/hc/article_attachments/360002342679\" alt=\"unconfirmed_explorer_en.png\" width=\"721\" height=\"auto !important\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01G2CF34QNW2NYFX27ZV6G6PB6\"\u003e\u003cstrong\u003eCancelled\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThis status shows up if you have actively cancelled your transaction through your account or your confirmation email. Additionally, your transaction may have been cancelled for the following reasons:\u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eCases in which no email is received\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/h2\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe cryptocurrency is currently in maintenance\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eThe transaction is \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/115002576129#eth_out_of_gas\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eout of gas\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e (Ethereum and ERC20 tokens)\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSome nodes on the blockchain are temporarily overstrained (in such cases, only a few blocks on the blockchain may be affected and withdrawals in general will still be possible)\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCoin-specific providers are temporarily not working\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003e\u003cspan style=\"font-weight: 400;\"\u003eCases in which an email is received\u003c/span\u003e\u003c/h2\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour daily transaction limit has been reached\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eYou have a pending \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360010477679\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eproof of funds (PoF) case\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e and/or the proof you have submitted to us is unclear\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour transaction has been cancelled due to security reasons\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eNote:\u003c/strong\u003e If your withdrawal has been cancelled, the coins will be returned to your wallet. Please be aware that it might take some time for your account to display the correct balance again. In case you have any open questions regarding a cancelled transaction of yours, please do not hesitate to \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?id=360002858339\"\u003econtact us\u003c/a\u003e.\u003c/span\u003e\u003c/h4\u003e","user_segment_ids":[],"snippet":"notified whenever Bitpanda creates, updates or resolves an \u003cem\u003eincident\u003c/em\u003e, such as when a coin is taken out of maintenance or out","result_type":"article"},{"id":360002582660,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360002582660.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360002582660-Why-is-a-cryptocurrency-wallet-temporarily-unavailable","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":9,"vote_sum":-121,"vote_count":239,"upvote_count":59,"downvote_count":180,"section_id":115001214349,"created_at":"2019-01-22T14:20:36Z","updated_at":"2026-08-06T10:23:52Z","name":"Why is a cryptocurrency wallet temporarily unavailable?","title":"Why is a cryptocurrency wallet temporarily unavailable?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-09-18T12:49:45Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf a cryptocurrency is currently not available on the platform, this could be due to several reasons. In this article we will explain the most common reasons why this could happen. These situations can take some time before going back to normal, but our team is always working hard to make the wallet available again as soon as possible.\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01K5EDP6DY9DHFQDC02YB1N168\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e Check our \u003c/span\u003e\u003ca href=\"https://status.bitpanda.com/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eStatus page\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to see if the function you wish to use is operational. \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo be notified whenever Bitpanda creates, updates or resolves an incident, such as when a coin is taken out of maintenance or out of trade-only mode, click on \u003c/span\u003e\u003cstrong\u003eSubscribe to updates \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eon our status page and choose which topics you want to get status updates for. \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eIn the meantime, you can join the conversation in our \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000262720\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda Telegram group\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\n\u003c/h3\u003e\n\u003ch2 id=\"h_01K5EDP6DYRM0PCX87VH1MVQ4S\"\u003e\u003cstrong\u003eWhy is a Bitpanda wallet in maintenance?\u003c/strong\u003e\u003c/h2\u003e\n\u003ch2 id=\"h_01K5EDP6DYAZSV7GN45YGZRDE9\"\u003eUpdate\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo keep the platform secure, updates may be necessary. In such a case, the respective cryptocurrency wallet will be put into maintenance mode. Until maintenance is completed, deposits and withdrawals are temporarily unavailable. As soon as we have finished the update, the wallet will be available again.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf the wallet you would like to use is in maintenance, the following error message will appear:\u003c/span\u003e\u003c/p\u003e\n\u003cblockquote\u003e\"Wallet under maintenance due to an update. We are working hard to bring it back online as soon as possible.\"\u003c/blockquote\u003e\n\u003ch2 id=\"h_01K5EDP6DYA3EJH94XFB2WPKXY\"\u003eHard Fork\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhen a Fork is happening, our team has to proceed to a lot of updates to guarantee that the cryptocurrency wallets will operate smoothly after the fork. For this reason we have to temporarily deactivate the wallet of the respective cryptocurrency. We will reactivate the wallet as soon as possible. \u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01K5EDP6DY15C4N9NC7BB0KA8S\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e Please take a look at our \u003c/span\u003e\u003ca href=\"https://blog.bitpanda.com/bitpandas-fork-policy-2/\" target=\"_blank\" rel=\"noopener\"\u003eblog article\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to get more information regarding forks or read our \u003c/span\u003e\u003ca href=\"https://cdn.bitpanda.com/terms-and-conditions/user-agreement-bitpanda-bitpanda-uk-ltd-en-1.0.1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eFork Policy\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\n\u003c/h3\u003e\n\u003ch2 id=\"h_01K5EDP6DYMT49Y6SK3EVVRSKA\"\u003eTrade Only\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf a cryptocurrency is in trade only mode, it means it is currently only available for buying and selling of cryptocurrencies on Bitpanda. Find out \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000046479\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ewhich cryptocurrencies are currently in trade only mode\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K5EDP6DYVRRHH9Q9Q1DY7PWQ\"\u003e\u003cstrong\u003eWill deposits be credited if I deposited coins while the wallet was offline?\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf the hash of your transaction is visible on the \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360001657820#blockchain_explorer\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBlockchain Explorer\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e of the respective cryptocurrency, it will be processed\u003c/span\u003e \u003cspan style=\"font-weight: 400;\"\u003eby the network. Your funds will be credited once the wallet is active again.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou can also read our article \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/115002576129-I-sent-cryptocurrencies-to-my-Bitpanda-Wallet-but-did-not-receive-them\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eI sent cryptocurrencies to my Bitpanda wallet but did not receive them\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to get more information.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K5EDP6DYNTPEC5Q57R00MJ1W\"\u003e\u003cstrong\u003eCan I trade when a wallet is disabled?\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou can continue to trade during wallet maintenance. There may be individual cases in which we deactivate trading as well (e.g. during a hard fork).\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"notified whenever Bitpanda creates, updates or resolves an \u003cem\u003eincident\u003c/em\u003e, such as when a coin is taken out of maintenance or out","result_type":"article"},{"id":115003713365,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/115003713365.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/115003713365-Why-should-I-choose-Bitpanda","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":88,"vote_count":130,"upvote_count":109,"downvote_count":21,"section_id":115001027285,"created_at":"2017-06-13T13:37:07Z","updated_at":"2026-08-06T10:04:07Z","name":"Why should I choose Bitpanda?","title":"Why should I choose Bitpanda?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-01T13:10:54Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["Crypto","Krypto","register","s'inscrire","seriös","Ist Bitpanda seriös?","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003eYou should choose Bitpanda, because we are a serious provider. We value ease of use, strive for continuous development and offer excellent support. As our user base grows rapidly, we are constantly working on improving our services and expanding our features.\u003c/p\u003e\u003cdiv class=\"responsive-video\"\u003e\u003ciframe src=\"//www.youtube-nocookie.com/embed/uDgbbJmzZgc\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c/iframe\u003e\u003c/div\u003e\u003ch2 id=\"h_01J29BJVC991J6ZDJGXBXGSE45\"\u003e\u003cstrong\u003eWe value simplicity and speed\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOne of Bitpanda's biggest advantages is speed and ease of use while maintaining reliability and security.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePurchases, sales and transactions are processed by us in real time and purchases take less than a minute. Bank withdrawals are initiated instantly by us, however, the banks usually need two to three business days to complete it.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01J29BJVC943019QCSHQZJ8E07\"\u003e\u003cstrong\u003eWe strive for continuous development and improvement\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOur development team is constantly working on improvements and new features. No more waiting for opening times, Bitpanda is online 24/7 and is fully operational throughout the entire year. All processes of the website are also supervised on Sundays and public holidays.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01J29BJVC9NVQVA39TE8476E29\"\u003e\u003cstrong\u003eWe offer excellent support\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOur support is continuously available and always offers individual solutions to meet the needs of our users.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAs Europe’s leading fintech company, we offer our users the best service and the latest features.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01J29BJVC9V967BSE8N7P2MDB7\"\u003e\u003cstrong\u003eWe prioritise security and experience\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe security of the website is a huge priority here at Bitpanda. The security of our system is constantly reviewed, tested, developed and improved.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWe are proud to be Europe's leading digital asset platform.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01J29BJVC974H8P3787SWH5N7A\"\u003e\u003cstrong\u003eWe provide multiple payment options\u003c/strong\u003e\u003c/h2\u003e\u003cp data-start=\"149\" data-end=\"455\"\u003eWith access to over \u003cstrong data-start=\"169\" data-end=\"194\"\u003e600+ cryptocurrencies\u003c/strong\u003e, Bitpanda UK offers one of the largest crypto selections available in the country. We pride ourselves on delivering a \u003cstrong data-start=\"313\" data-end=\"339\"\u003euser-friendly platform\u003c/strong\u003e with \u003cstrong data-start=\"345\" data-end=\"383\"\u003efast, secure, and reliable service, \u003c/strong\u003eenabling you to send, receive, and trade cryptoassets within minutes.\u003c/p\u003e\u003cp data-start=\"457\" data-end=\"663\"\u003eYou can fund your crypto purchases using a variety of \u003cstrong data-start=\"511\" data-end=\"540\"\u003esupported payment methods\u003c/strong\u003e, including credit card, SEPA, SOFORT, GIROPAY, and more, all in supported fiat currencies like \u003cstrong\u003eEUR\u003c/strong\u003e, \u003cstrong data-start=\"655\" data-end=\"662\"\u003eGBP\u003c/strong\u003e.\u003c/p\u003e","user_segment_ids":[],"snippet":"prioritise \u003cem\u003esecurity\u003c/em\u003e and experience The \u003cem\u003esecurity\u003c/em\u003e of the website is a huge priority here at Bitpanda. The \u003cem\u003esecurity\u003c/em\u003e of our system","result_type":"article"},{"id":4407122176018,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/4407122176018.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/4407122176018-Status-page-subscription","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":3,"upvote_count":2,"downvote_count":1,"section_id":360000587979,"created_at":"2021-09-22T14:11:01Z","updated_at":"2026-08-06T09:59:55Z","name":"Status page subscription","title":"Status page subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-18T11:57:37Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["status page","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOur \u003c/span\u003e\u003ca href=\"https://status.bitpanda.com/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003estatus page\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e gives you an overview of all incidents on Bitpanda, such as when a coin is taken out of maintenance or out of trade-only mode.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you do not wish to check the status page regularly, but would prefer to be notified about updates via email, you can find out how to subscribe to receive these updates below. \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePlease note that the status page is currently only available in English.\u003c/span\u003e\u003c/p\u003e\n\u003ch2\u003e\u003cstrong\u003eHow to subscribe\u003c/strong\u003e\u003c/h2\u003e\n\u003col\u003e\n\u003cli class=\"wysiwyg-text-align-left\" style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eGo to our \u003c/span\u003e\u003ca href=\"https://status.bitpanda.com/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003estatus page\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e and click on \u003c/span\u003e\u003cstrong\u003eSubscribe to updates\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003cimg class=\"screenshot\" src=\"https://support.bitpanda.com/hc/article_attachments/15645985482268\" alt=\"Bitpanda_statusPage_subscribetoupdates.png\" width=\"500\" height=\"202\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eEnter a valid email address that you wish to have updates sent to and click on \u003c/span\u003e\u003cstrong\u003eSubscribe/edit subscription\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003cimg class=\"screenshot\" src=\"https://support.bitpanda.com/hc/article_attachments/15645985482012\" alt=\"Bitpanda_statusPage_subscribe.png\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou will receive a confirmation email. Check your email inbox and confirm your subscription\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou will be redirected to our status page again\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2\u003e\u003cstrong\u003eHow to edit your subscription\u003c/strong\u003e\u003c/h2\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eGo to our \u003c/span\u003e\u003ca href=\"https://status.bitpanda.com/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003estatus page\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e and click on \u003c/span\u003e\u003cstrong\u003eSubscribe to updates\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eEnter the email you have subscribed with and click on \u003c/span\u003e\u003cstrong\u003eSubscribe/edit subscription\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eSelect the topics you would like to be notified about\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick on \u003c/span\u003e\u003cstrong\u003eSave\u003c/strong\u003e \u003cbr\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cimg class=\"screenshot\" src=\"https://support.bitpanda.com/hc/article_attachments/15645985481756\" alt=\"Bitpanda_statusPage_components.png\" width=\"549\" height=\"909\"\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch3\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhen you subscribe, you will be subscribed to all topics by default. Click on \u003c/span\u003e\u003cstrong\u003eSelect none \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eto uncheck all the boxes.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cimg class=\"screenshot dark\" src=\"https://support.bitpanda.com/hc/article_attachments/15646027675932\" alt=\"Bitpanda_statusPage_selectnone.PNG\"\u003e \u003c/span\u003e\n\u003c/h3\u003e","user_segment_ids":[],"snippet":"Our status page gives you an overview of all \u003cem\u003eincidents\u003c/em\u003e on Bitpanda, such as when a coin is taken out of maintenance or out","result_type":"article"},{"id":115003175425,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/115003175425.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/115003175425-Who-is-Bitpanda","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":113,"vote_count":167,"upvote_count":140,"downvote_count":27,"section_id":115001027285,"created_at":"2017-05-09T13:59:40Z","updated_at":"2026-08-06T10:23:45Z","name":"Who is Bitpanda?","title":"Who is Bitpanda?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-20T15:01:05Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["eu","Bitpanda","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cdiv style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif; color: #333; line-height: 1.6; max-width: 800px; margin: auto;\"\u003e\n    \u003cdiv style=\"background-color: #103E36; color: #ffffff; border-radius: 12px; padding: 50px 20px; text-align: center; margin-bottom: 30px; display: flex; flex-direction: column; align-items: center; justify-content: center;\"\u003e\n      \u003ch1 style=\"margin: 0; font-size: 32px; font-weight: 800; letter-spacing: -0.5px; width: 100%;\" id=\"h_01KPNPFZVZSNKJ1NS0PHA5Y3JV\"\u003eBitpanda: Home of Digital Assets\u003c/h1\u003e\n      \u003cp style=\"margin: 10px 0 0 0; font-size: 18px; opacity: 0.9; width: 100%;\"\u003eInvesting in what you believe in since 2014\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cp style=\"font-size: 16px; margin-bottom: 35px; text-align: center; padding: 0 20px;\"\u003e\n      At Bitpanda, we are firm believers in the innovative power of cryptocurrencies,\n      digitised assets and blockchain technology. Our mission is to break down\n      the barriers to personal finance and bring traditional financial products\n      into the 21st century.\n    \u003c/p\u003e\n    \u003cdiv style=\"display: flex; flex-direction: column; gap: 15px; margin-bottom: 45px;\"\u003e\n      \u003cdiv style=\"display: flex; flex-wrap: wrap; gap: 15px;\"\u003e\n        \u003cdiv style=\"flex: 1; min-width: 150px; background: #E6EDEB; padding: 20px; border-radius: 8px; text-align: center; border-bottom: 4px solid #103E36;\"\u003e\n          \u003cdiv style=\"font-size: 20px; font-weight: 800; color: #103E36;\"\u003e2014\u003c/div\u003e\n          \u003cdiv style=\"font-size: 12px; text-transform: uppercase; color: #555; font-weight: 700;\"\u003eFounded\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv style=\"flex: 1; min-width: 150px; background: #E6EDEB; padding: 20px; border-radius: 8px; text-align: center; border-bottom: 4px solid #103E36;\"\u003e\n          \u003cdiv style=\"font-size: 20px; font-weight: 800; color: #103E36;\"\u003e700+\u003c/div\u003e\n          \u003cdiv style=\"font-size: 12px; text-transform: uppercase; color: #555; font-weight: 700;\"\u003eTeam Members\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv style=\"flex: 1; min-width: 150px; background: #E6EDEB; padding: 20px; border-radius: 8px; text-align: center; border-bottom: 4px solid #103E36;\"\u003e\n          \u003cdiv style=\"font-size: 20px; font-weight: 800; color: #103E36;\"\u003eVienna\u003c/div\u003e\n          \u003cdiv style=\"font-size: 12px; text-transform: uppercase; color: #555; font-weight: 700;\"\u003eHeadquarters\u003c/div\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003cdiv style=\"background: #103E36; color: #ffffff; padding: 30px; border-radius: 8px; text-align: center;\"\u003e\n        \u003cdiv style=\"font-size: 36px; font-weight: 800;\"\u003e8 Million + Users\u003c/div\u003e\n        \u003cdiv style=\"font-size: 14px; text-transform: uppercase; opacity: 0.8; font-weight: 700; letter-spacing: 1.5px;\"\u003eGrowing Global Community (2026)\u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n    \u003ch2 style=\"color: #103E36; font-size: 24px; border-bottom: 3px solid #103E36; padding-bottom: 10px; margin-bottom: 20px;\" id=\"h_01KPNPFZVZ68FSEAJ9HC791DV4\"\u003eOur Origins\u003c/h2\u003e\n    \u003cdiv style=\"margin-bottom: 40px;\"\u003e\n      \u003cp style=\"font-size: 15px; margin-bottom: 15px;\"\u003e\n        Bitpanda is a fintech based in Vienna, Austria, founded in 2014 by\n        \u003cstrong\u003eEric Demuth, Paul Klanschek and Christian Trummer\u003c/strong\u003e.\n      \u003c/p\u003e\n      \u003cp style=\"font-size: 15px;\"\u003e\n        With a PSD2 payment service provider licence, state-of-the-art security\n        and streamlined user experience, we make it possible for both first-time\n        investors and seasoned experts to invest in what they believe in.\n      \u003c/p\u003e\n    \u003c/div\u003e\n    \u003ch2 style=\"color: #103E36; font-size: 24px; border-bottom: 3px solid #103E36; padding-bottom: 10px; margin-bottom: 20px;\" id=\"h_01KPNPFZVZ7ZT067PKVXXRPYM8\"\u003eWhat we offer\u003c/h2\u003e\n    \u003cdiv style=\"margin-bottom: 40px;\"\u003e\n      \u003cp style=\"font-size: 15px; margin-bottom: 20px;\"\u003e\n        Bitpanda is all about ease of use. An easy verification process gives\n        you access to an intuitive, fast and secure trading experience. We\n        want to make investing in digital assets as easy as ordering a takeaway\n        or a taxi.\n      \u003c/p\u003e\n      \u003cdiv style=\"background-color: #E6EDEB; padding: 25px; border-radius: 8px; border-left: 5px solid #103E36;\"\u003e\n        \u003cp style=\"margin: 0; font-size: 15px; font-weight: 600; color: #103E36; line-height: 1.7;\"\u003e\n          Therefore, we offer the simplest and fastest access to buying,\n          selling, swapping or sending digital assets. To stay ahead of\n          the curve, we continuously improve existing products while expanding\n          our scope to introduce new services.\n        \u003c/p\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n    \u003ch2 style=\"color: #103E36; font-size: 24px; border-bottom: 3px solid #103E36; padding-bottom: 10px; margin-bottom: 20px;\" id=\"h_01KPNPFZVZ5PWFSGHV72WTSWGQ\"\u003ePushing the industry forward\u003c/h2\u003e\n    \u003cdiv style=\"margin-bottom: 30px;\"\u003e\n      \u003cp style=\"font-size: 15px;\"\u003e\n        We employ ambitious talent across all company functions. Our team\n        members are not only great at what they do but are equally passionate\n        about turning our mission into reality. To stay at the forefront\n        of innovation, we continuously work on strengthening Bitpanda’s position\n        as Europe’s leading platform for digital assets.\n      \u003c/p\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eRead more about the Bitpanda story \u003c/span\u003e\u003ca href=\"https://www.bitpanda.com/en/about\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"PSD2 payment service provider licence, state-of-the-art \u003cem\u003esecurity\u003c/em\u003e and streamlined user experience, we make it possible","result_type":"article"},{"id":16259273206044,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/16259273206044.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/16259273206044-Bitpanda-s-fees-and-premiums-explained","author_id":10145219167260,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":10585793209372,"created_at":"2024-10-07T09:09:36Z","updated_at":"2026-09-10T08:21:03Z","name":"Bitpanda’s fees and premiums explained","title":"Bitpanda’s fees and premiums explained","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-10T08:14:13Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003eUnderstanding the fees and premiums on Bitpanda is essential for making informed trading decisions. This article explains our fees and highlights the educational resources and loyalty programs available to help you maximise your investments.\u003c/p\u003e\u003ch2 id=\"h_01J9K3V7YFG14YDDEN69CKZVFP\"\u003eWhy does Bitpanda charge fees and premiums?\u003c/h2\u003e\u003cp\u003eBitpanda charges fees and premiums to cover essential services that enhance your trading experience. These costs support:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e6bf63e3a0fe9e1060f385faf93b594c9\"\u003e\n\u003cstrong\u003eTop-Tier Security:\u003c/strong\u003e Protecting your assets with industry-leading security measures;\u003c/li\u003e\n\u003cli data-list-item-id=\"e740f68a7bc2f4ec75e5ca31f82c9048a\"\u003e\n\u003cstrong\u003ePlatform Maintenance:\u003c/strong\u003e Regular updates and features to keep the platform user-friendly;\u003c/li\u003e\n\u003cli data-list-item-id=\"e57a84c74ca895a91d14b2595ec9cb572\"\u003e\n\u003cstrong\u003e24/7 Customer Support:\u003c/strong\u003e Access to our expert support team whenever you need assistance;\u003c/li\u003e\n\u003cli data-list-item-id=\"ed1161368b8747761a5568134c6bc4a83\"\u003e\n\u003cstrong\u003eRegulatory Compliance:\u003c/strong\u003e Ensuring that Bitpanda meets all legal requirements to safeguard your investments.\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv class=\"bp-promo-card\" style=\"background-color: #f9f9f9; border-left: 5px solid #103e36; border-radius: 12px; padding: 20px; margin: 25px 0; display: flex; align-items: center; gap: 20px; box-shadow: 0 2px 8px rgba(0,0,0,0.04);\"\u003e\n    \u003c!-- 100x100 PREMIUM ICON BOX --\u003e\n    \u003cdiv style=\"flex-shrink: 0; width: 100px; height: 100px; background-color: #103e36; border-radius: 16px; display: flex; justify-content: center; align-items: center;\"\u003e\n      \u003c!-- HIGH-RESOLUTION SVG: Up \u0026 Down Trade Arrows --\u003e\n      \u003cimg src=\"data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2024%2024'%20fill='none'%20stroke='%23ffffff'%20stroke-width='2.2'%20stroke-linecap='round'%20stroke-linejoin='round'%3E%3Cline%20x1='7'%20y1='19'%20x2='7'%20y2='5'/%3E%3Cpolyline%20points='3%209%207%205%2011%209'/%3E%3Cline%20x1='17'%20y1='5'%20x2='17'%20y2='19'/%3E%3Cpolyline%20points='13%2015%2017%2019%2021%2015'/%3E%3C/svg%3E\" alt=\"Bitpanda Fusion Trading\" width=\"56\" height=\"56\" style=\"display: block; border: none; outline: none;\"\u003e\n    \u003c/div\u003e\n    \u003c!-- CONTENT SECTION --\u003e\n    \u003cdiv style=\"flex-grow: 1;\"\u003e\n      \u003c!-- MICRO-BADGE --\u003e\n      \u003cdiv style=\"display: inline-block; background: #e6f2ed; color: #103e36; font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: 0.5px; padding: 3px 8px; border-radius: 4px; margin-bottom: 8px;\"\u003e\n      Advanced Trading\n    \u003c/div\u003e\n      \u003cp style=\"margin-top: 0; margin-bottom: 8px; font-weight: bold; font-size: 1.05rem; color: #103e36;\"\u003e\n        Looking for advanced trading \u0026amp; optimized fees?\n      \u003c/p\u003e\n      \u003cp style=\"margin-bottom: 16px; color: #333333; line-height: 1.5; font-size: 0.95rem;\"\u003e\n        Level up your active trading strategy with\n        \u003cstrong\u003eBitpanda Fusion\u003c/strong\u003e. Take advantage of aggregated liquidity\n        from 12+ global venues, advanced charting, and degressive trading\n        fees\n        that scale down to 0.02% as your volume grows.\n      \u003c/p\u003e\n      \u003c!-- CALL TO ACTION BUTTONS --\u003e\n      \u003cdiv style=\"display: flex; gap: 10px; flex-wrap: wrap; align-items: center;\"\u003e\n        \u003ca href=\"https://www.bitpanda.com/en/fusion\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"display: inline-block; background-color: #103e36; color: #ffffff; padding: 8px 16px; border-radius: 6px; font-weight: bold; font-size: 0.88rem; text-decoration: none; transition: background-color 0.2s;\"\u003e\n        Visit Bitpanda Fusion →\n      \u003c/a\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\u003ch2 id=\"h_01J9K3V7YF1W4Y9WHKYSRTVQBH\"\u003eThe Bitpanda fee structure, broken down\u003c/h2\u003e\u003cp id=\"h_01J9K3V7YFE9E58HTQVTQY37K7\"\u003e\u003cspan class=\"wysiwyg-font-size-large\" style=\"color: #434343;\"\u003e\u003cstrong\u003e1. Trading Premiums\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBuy Premiums:\u003c/strong\u003e A premium is added to the market price when you buy digital assets. This premium covers platform operation costs, including security and compliance.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSell Premiums: \u003c/strong\u003eWhen selling digital assets, a similar premium is applied to ensure a smooth transaction process while covering operational expenses.\u003c/p\u003e\u003cp id=\"h_01J9K3V7YFHQHECXN6AQ43HGC7\"\u003e\u003cspan class=\"wysiwyg-font-size-large\" style=\"color: #434343;\"\u003e\u003cstrong\u003e2. Deposit and Withdrawal Fees\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eFree Euro SEPA bank transfers:\u003c/strong\u003e Deposits and withdrawals via SEPA bank transfers are typically free for most users, with the exception of potential fees charged by the bank. Bitpanda does not charge for SEPA transfers done in Euro.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eOther payment methods: \u003c/strong\u003eUsing credit cards may incur fees from your bank, which are clearly and transparently displayed during the transaction. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eThird party-services:\u003c/strong\u003e Bitpanda might apply a fee on your deposit using these methods. Current third-party fees include:\u003c/p\u003e\u003cul\u003e\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e61ce34cb46df90890273677bb10aef9e\"\u003e\u003cstrong\u003ePaypal: 1.49%\u003c/strong\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp id=\"h_01J9K3V7YFRRQ56NJ0VYMBD370\"\u003e\u003cspan class=\"wysiwyg-font-size-large\" style=\"color: #434343;\"\u003e\u003cstrong\u003e3. Metals\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003eAt Bitpanda, we charge \u003cstrong\u003eno fees for holding and storing metals\u003c/strong\u003e. When you buy metals at Bitpanda, they are fully insured VAT-free, and physically stored in a secure location, without you having to pay any fees to Bitpanda.\u003c/p\u003e\u003ch2 id=\"h_01J9K3V7YFKRZS2NGQ66361BK8\"\u003eBitpanda fees vs. competitors: what sets us apart?\u003c/h2\u003e\u003cp\u003eAt Bitpanda, we offer a comprehensive suite of features:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e36f3bac02ad716984ed99b328f47a260\"\u003e\n\u003cstrong\u003eDiscounted fees with VSN: \u003c/strong\u003eIf you own VSN, you can choose to pay your fees with it, which will give you a 20% discount on the fees.\u003c/li\u003e\n\u003cli data-list-item-id=\"e01e122cc04cbd7997772ebf15205a837\"\u003e\n\u003cstrong\u003eWide range of digital assets:\u003c/strong\u003e Trade a diverse selection of cryptocurrencies, digital assets, and commission-free stocks all in one place;\u003c/li\u003e\n\u003cli data-list-item-id=\"e41ace280a9955b96a93c2a910487af56\"\u003e\n\u003cstrong\u003eUser-friendly interface:\u003c/strong\u003e Designed to cater to both beginners and seasoned investors;\u003c/li\u003e\n\u003cli data-list-item-id=\"ef98bdf20777936952416f10fa6efb1c2\"\u003e\n\u003cstrong\u003eRobust security and compliance:\u003c/strong\u003e Enjoy peace of mind with advanced security protocols protecting your assets.\u003c/li\u003e\n\u003cli data-list-item-id=\"e945c9b4017f4ed419edca97d879c1f77\"\u003e\n\u003cstrong\u003eRegulation you can trust:\u003c/strong\u003e After many years on the market, Bitpanda continues to grow and evolve along with ever-changing regulations in the financial landscape, making us a trustworthy longtime partner for your investments.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eSome competitors might compromise on these crucial features, but Bitpanda takes a balanced approach that prioritises your security, convenience, and value for money.\u003c/p\u003e\u003ch2 id=\"h_01J9K3V7YF15M1P7T789JS2MEJ\"\u003eEnhance your trading knowledge with Bitpanda\u003c/h2\u003e\u003cp\u003eBitpanda is dedicated to helping you make informed trading decisions. We offer a variety of educational tools, including:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ee93d04e7c78a97c82aaac6d91b41d922\"\u003e\n\u003cstrong\u003eBitpanda Academy: \u003c/strong\u003eLearn how to invest, all about personal finance, Bitcoin and cryptocurrencies, while becoming an expert in personal finance with our \u003ca href=\"https://www.bitpanda.com/academy/en/\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003efree and regularly updated eLearning platform\u003c/span\u003e\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ec695900e01104fcc64e3d4238625f6f4\"\u003e\n\u003cstrong\u003eStep-by-step tutorials: \u003c/strong\u003eGet up to speed with our easy-to-follow tutorials designed to help you navigate Bitpanda’s platform\u003c/li\u003e\n\u003c/ul\u003e\u003ch2 id=\"h_01J9K3V7YFFQ2F1AE8NWGXSMZA\"\u003eBitpanda loyalty programs: save on fees and earn rewards\u003c/h2\u003e\u003cp\u003eWe reward loyalty at Bitpanda with programs that reduce your fees and provide additional benefits. Invite friends to Bitpanda and earn rewards when they join and trade.\u003c/p\u003e\u003ch2 id=\"h_01J9K3V7YFAZ1014SCVQ69T5PD\"\u003eEngage with Bitpanda on Social Media\u003c/h2\u003e\u003cp\u003eStay connected with Bitpanda through our proactive social media channels, and benefit from:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"efca14dd278df70c8864e4bcf5adedb81\"\u003e\n\u003cstrong\u003eSuccess stories:\u003c/strong\u003e Learn from others who have succeeded on Bitpanda\u003c/li\u003e\n\u003cli data-list-item-id=\"efef948f6631404f088216074e9e20213\"\u003e\n\u003cstrong\u003eEducational content:\u003c/strong\u003e Stay informed with the latest tips and updates\u003c/li\u003e\n\u003cli data-list-item-id=\"ea5953a69927b9213b072032c0afe525b\"\u003e\n\u003cstrong\u003eUpdates and information:\u003c/strong\u003e Get immediate feedback from our social media team about updates, happenings and things to look out for\u003c/li\u003e\n\u003cli data-list-item-id=\"ee6150a2189b5d13133567d303fe50c3f\"\u003e\n\u003cstrong\u003eConnect with the community: \u003c/strong\u003eEngage in conversations and exchanges with others who use the app, and share your knowledge as well\u003c/li\u003e\n\u003c/ul\u003e\u003ch2 id=\"h_01J9K3V7YF2JP8EFSKW6HGPPCQ\"\u003eConclusion: Bitpanda fees offer value for security and convenience\u003c/h2\u003e\u003cp\u003eBitpanda’s fees and premiums are designed to provide a secure and reliable trading environment. We offer educational resources, loyalty programs, and peer-to-peer exchanges through social media to help our users trade with confidence, knowing that their investments are secure. In addition, our fee structure does not include storage, allowing them to trade without incurring these extra costs.\u003c/p\u003e\u003cp\u003eFor more detailed information on which fees and premiums you can expect, visit the page on \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000902525-What-fees-and-premiums-can-I-expect-to-pay-on-Bitpanda\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eBitpanda's fees and premiums\u003c/span\u003e\u003c/a\u003e.\u003c/p\u003e","user_segment_ids":[],"snippet":"costs support: Top-Tier \u003cem\u003eSecurity\u003c/em\u003e: Protecting your assets with industry-leading \u003cem\u003esecurity\u003c/em\u003e measures; Platform Maintenance:","result_type":"article"},{"id":23521681276956,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/23521681276956.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/23521681276956-Legacy-assets-on-Bitpanda-sell-only-mode","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360005506620,"created_at":"2025-11-11T08:38:28Z","updated_at":"2026-09-01T08:46:27Z","name":"Legacy assets on Bitpanda: sell-only mode","title":"Legacy assets on Bitpanda: sell-only mode","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-27T11:22:52Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":[],"body":"\u003cp data-start=\"106\" data-end=\"268\"\u003eBitpanda has introduced \u003cstrong data-start=\"130\" data-end=\"149\"\u003eReal Securities\u003c/strong\u003e (Real stocks, ETFs and ETCs), which qualify as securitized financial instruments and can be safekept on a securities custody account and give users direct ownership \u003c/p\u003e\u003cp data-start=\"275\" data-end=\"431\"\u003e\u003cstrong\u003eL\u003c/strong\u003e\u003cstrong data-start=\"288\" data-end=\"305\"\u003eegacy assets\u003c/strong\u003e (A-Token, derivative contracts) can no longer be purchased and are now available in \u003cstrong data-start=\"412\" data-end=\"425\"\u003esell-only\u003c/strong\u003e mode.\u003c/p\u003e\u003ch3 id=\"h_01KEC7WP458TPJ0MB31DRG1ZYC\"\u003eThis information only applies to users who currently hold Legacy assets. If you do not hold any Legacy assets, nothing changes for you.\u003c/h3\u003e\u003ch2 id=\"h_quick_overview\"\u003e\n  \u003cstrong\u003eQuick overview\u003c/strong\u003e\n\u003c/h2\u003e\n\u003cfigure class=\"wysiwyg-table\" style=\"border-radius: 12px; overflow: hidden; margin-top: 12px;\"\u003e\n  \u003ctable style=\"width: 100%; border-collapse: collapse; font: 16px/1.5 system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial; color: #000; margin-left: 0px; margin-right: auto;\"\u003e\n    \u003cthead style=\"background: #103e36; color: #fff;\"\u003e\n      \u003ctr\u003e\n        \u003cth style=\"text-align: center; padding: 12px 8px;\"\u003eWhat you might notice\u003c/th\u003e\n        \u003cth style=\"text-align: center; padding: 12px 8px;\"\u003eWhat it means\u003c/th\u003e\n        \u003cth style=\"text-align: center; padding: 12px 8px;\"\u003eWhat to do\u003c/th\u003e\n      \u003c/tr\u003e\n    \u003c/thead\u003e\n    \u003ctbody\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003eYou can’t buy Legacy assets\u003c/td\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003e\n          Legacy assets are now \u003cstrong\u003esell-only\u003c/strong\u003e and can\n          no longer\n          be bought.\n        \u003c/td\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003e\n          You can access Legacy assets from your \u003cstrong\u003ePortfolio\u003c/strong\u003e\n          (sell or swap from).\n        \u003c/td\u003e\n      \u003c/tr\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003e\n          Bitpanda is waiving all associated fees (spreads) temporarily\n        \u003c/td\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003e\n          \u003cstrong\u003eThe product costs associated with Legacy securities (spread) are completely waived until further notice.\n        \u003c/strong\u003e\n        \n        \u003c/td\u003e\n\u003ctd style=\"padding: 10px 8px;\"\u003e\n          You can sell your Legacy positions at any time.\n          Temporarily, the sale of Legacy securities is spread-free.\u003c/td\u003e\n        \n      \u003c/tr\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003eYour Legacy assets savings plan or limit order stops\u003c/td\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003e\n          Legacy assets \u003cstrong\u003esavings plans\u003c/strong\u003e and\n          \u003cstrong\u003elimit orders\u003c/strong\u003e are\n          \u003cstrong\u003ecancelled\u003c/strong\u003e.\n        \u003c/td\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003e\n          Set up new savings plans or orders for other supported assets\n          whenever you like.\n        \u003c/td\u003e\n      \u003c/tr\u003e\n      \u003ctr\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003eYou see “Legacy” on an asset\u003c/td\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003e\n          This label helps you distinguish \u003cstrong\u003eLegacy assets\u003c/strong\u003e\n          from\n          \u003cstrong\u003eReal Securities\u003c/strong\u003e.\n        \u003c/td\u003e\n        \u003ctd style=\"padding: 10px 8px;\"\u003e\n          Use the label to make sure you’re selecting the product you\n          intend\n          to trade.\n        \u003c/td\u003e\n      \u003c/tr\u003e\n    \u003c/tbody\u003e\n  \u003c/table\u003e\n\u003c/figure\u003e\u003ch2 id=\"h_section_comparison\"\u003e\u003cstrong\u003eLegacy Assets vs Real Securities\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eLegacy assets and Real Securities are \u003cstrong\u003etwo different product types\u003c/strong\u003e on Bitpanda.\u003c/p\u003e\u003cdiv id=\"legacy-real-tabs\" class=\"tabs\" role=\"tablist\" aria-label=\"Legacy Assets vs Real Securities\"\u003e\n  \u003cstyle\u003e\n    #legacy-real-tabs .tabs-menu{display:flex;gap:6px;flex-wrap:wrap;margin:12px 0;}\n    #legacy-real-tabs .tabs-row{display:flex;width:100%;gap:6px;}\n    #legacy-real-tabs .tabs-btn{\n      display:flex;align-items:center;justify-content:center;text-align:center;\n      padding:10px 14px;border:1px solid #d6d6d6;background:#fff;color:#103e36;border-radius:8px;cursor:pointer;flex:1;user-select:none;font-weight:600;\n    }\n    #legacy-real-tabs .tabs-btn.is-active{background:#103e36;color:#fff;border-color:#103e36;}\n    #legacy-real-tabs .tab{border:1px solid #e6e6e6;border-radius:12px;padding:18px;background:#fff;}\n    #legacy-real-tabs .tab.is-hidden{display:none;}\n    #legacy-real-tabs .tab h4{margin:0 0 10px 0;}\n    #legacy-real-tabs .tab p{margin:0 0 10px 0;}\n    #legacy-real-tabs .tab ul{margin:10px 0 0 0;padding-left:20px;}\n    #legacy-real-tabs .tab li{margin-bottom:8px;}\n    #legacy-real-tabs .note{\n      margin-top:12px;padding:12px 14px;background:#f5f7f6;border-left:6px solid #103e36;border-radius:10px;\n    }\n  \u003c/style\u003e\n  \u003cdiv class=\"tabs-menu\"\u003e\n    \u003cdiv class=\"tabs-row\" role=\"tablist\" aria-label=\"Tabs Legacy vs Real\"\u003e\n      \u003cbutton type=\"button\" class=\"tabs-btn\" aria-selected=\"true\" data-tab=\"0\"\u003eLegacy Assets\u003c/button\u003e\u003cbutton type=\"button\" class=\"tabs-btn\" aria-selected=\"false\" data-tab=\"1\"\u003eReal Securities\u003c/button\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003c!-- Legacy Assets --\u003e\n  \u003cdiv class=\"tab\" id=\"tab-legacy-assets\" role=\"tabpanel\"\u003e\n    \u003cp\u003e\n      Legacy Assets are \u003cstrong\u003ederivative-based investment products\u003c/strong\u003e\n      that provide exposure to\n      the price of specific stocks, ETFs and commodities, rather than direct\n      ownership\n      of the underlying securities.\n    \u003c/p\u003e\n    \u003cul\u003e\n      \u003cli\u003e\n        \u003cstrong\u003eNo direct ownership\u003c/strong\u003e of the underlying securities\n      \u003c/li\u003e\n      \u003cli\u003e\n        \u003cstrong\u003ePlatform-defined trading behaviour\u003c/strong\u003e\n      \u003c/li\u003e\n      \u003cli\u003e\n        They mirror price movements, but do not represent ownership of\n        the underlying assets\n      \u003c/li\u003e\n      \u003cli\u003e\n        You continue to receive the full economic value of corporate actions\n        (like dividends), though crediting times can vary based on the derivative's\n        technical structure\n      \u003c/li\u003e\n      \u003cli\u003e\n        With legacy assets, although you receive dividend payments or other potential advantages from corporate actions, you will not have any voting rights. Furthermore, all your claims (e.g. dividends) are only valid against Bitpanda and not against other third parties (issuing party, depositary bank etc.)\n      \u003c/li\u003e\n    \u003c/ul\u003e\n  \u003c/div\u003e\n  \u003c!-- Real Securities --\u003e\n  \u003cdiv class=\"tab is-hidden\" id=\"tab-real-securities\" role=\"tabpanel\"\u003e\n    \u003cp\u003e\n      Real Securities include\n      \u003cstrong\u003estocks, ETFs and ETCs traded on regulated exchanges\u003c/strong\u003e\n      and give users \u003cstrong\u003edirect ownership\u003c/strong\u003e.\n    \u003c/p\u003e\n    \u003cul\u003e\n      \u003cli\u003e\n        \u003cstrong\u003eDirect ownership\u003c/strong\u003e is reflected in the user’s\n        securities\n        account\n      \u003c/li\u003e\n      \u003cli\u003e\n        Trading follows \u003cstrong\u003e market mechanics\u003c/strong\u003e and exchange\n        trading hours\n      \u003c/li\u003e\n      \u003cli\u003e\n        Corporate actions (e.g. dividends, stock splits) are handled\n        according\n        to \u003cstrong\u003emarket rules\u003c/strong\u003e\n      \u003c/li\u003e\n    \u003c/ul\u003e\n    \u003cdiv class=\"note\"\u003e\n      \u003cstrong\u003eHow Real Securities work in practice\u003c/strong\u003e\n      \u003cul\u003e\n        \u003cli\u003e\n          \u003cstrong\u003eMarket hours only:\u003c/strong\u003e trading is available\n          during\n          exchange trading hours\n          (Monday–Friday 07:30–23:00), not 24/7\n        \u003c/li\u003e\n        \u003cli\u003e\n          \u003cstrong\u003eIndicative prices:\u003c/strong\u003e prices shown before you confirm\n          an order may change as prices obtained in the course of a request\n          for quote have time limited validity and will update\n        \u003c/li\u003e\n        \u003cli\u003e\n          \u003cstrong\u003eLiquidity dependent:\u003c/strong\u003e order execution depends\n          on available market liquidity and obtaining prices from the exchange\n        \u003c/li\u003e\n        \u003cli\u003e\n          \u003cstrong\u003eExchange-driven availability:\u003c/strong\u003e trading may\n          be\n          affected by exchange events or market holidays\n        \u003c/li\u003e\n      \u003c/ul\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003cscript\u003e\n    (function(){\n      var root=document.getElementById('legacy-real-tabs'); if(!root) return;\n      var btns=[].slice.call(root.querySelectorAll('.tabs-btn'));\n      var panels=[].slice.call(root.querySelectorAll('.tab'));\n      function activate(i){\n        btns.forEach(function(b,idx){\n          b.classList.toggle('is-active', idx===i);\n          b.setAttribute('aria-selected', idx===i?'true':'false');\n        });\n        panels.forEach(function(p,idx){ p.classList.toggle('is-hidden', idx!==i); });\n      }\n      btns.forEach(function(b,i){ b.addEventListener('click', function(){ activate(i); }); });\n      activate(0);\n    })();\n  \u003c/script\u003e\n\u003c/div\u003e\u003ch2 id=\"h_section_3\"\u003e\u003cstrong\u003eWhat happens to existing Legacy assets\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eLegacy assets are currently in \u003cstrong\u003esell-only\u003c/strong\u003e mode, which defines what actions are available to you.\u003c/p\u003e\u003cdiv style=\"margin-top: 8px; display: flex; flex-direction: column; gap: 16px;\"\u003e\n    \u003c!-- CAN DO --\u003e\n    \u003cdiv style=\"padding: 14px 16px; background: #f5f7f6; border-left: 6px solid #103e36; border-radius: 12px;\"\u003e\n      \u003cdiv style=\"font-weight: 800; color: #103e36; margin-bottom: 10px;\"\u003e\n        What you can do\n      \u003c/div\u003e\n      \u003cdiv style=\"display: flex; gap: 14px; align-items: flex-start; margin-bottom: 10px;\"\u003e\n        \u003cdiv style=\"color: #103e36; font-size: 18px; font-weight: 700;\"\u003e✔\u003c/div\u003e\n        \u003cdiv\u003e\n          \u003cstrong\u003eSell Legacy assets\u003c/strong\u003e at any time from your Bitpanda\n          account.\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003cdiv style=\"display: flex; gap: 14px; align-items: flex-start;\"\u003e\n        \u003cdiv style=\"color: #103e36; font-size: 18px; font-weight: 700;\"\u003e✔\u003c/div\u003e\n        \u003cdiv\u003e\n          \u003cstrong\u003eSwap from Legacy assets\u003c/strong\u003e to other supported assets.\n        \u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n    \u003c!-- CAN'T DO --\u003e\n    \u003cdiv style=\"padding: 14px 16px; background: #fff5f5; border-left: 6px solid #b42318; border-radius: 12px;\"\u003e\n      \u003cdiv style=\"font-weight: 800; color: #b42318; margin-bottom: 10px;\"\u003e\n        What you can’t do\n      \u003c/div\u003e\n      \u003cdiv style=\"display: flex; gap: 14px; align-items: flex-start; margin-bottom: 10px;\"\u003e\n        \u003cdiv style=\"color: #b42318; font-size: 18px; font-weight: 800;\"\u003e✖\u003c/div\u003e\n        \u003cdiv\u003e\n          \u003cstrong\u003eBuy Legacy assets\u003c/strong\u003e (new buy orders are no longer\n          possible).\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003cdiv style=\"display: flex; gap: 14px; align-items: flex-start; margin-bottom: 10px;\"\u003e\n        \u003cdiv style=\"color: #b42318; font-size: 18px; font-weight: 800;\"\u003e✖\u003c/div\u003e\n        \u003cdiv\u003e\n          \u003cstrong\u003eSwap to Legacy assets\u003c/strong\u003e from other assets.\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003cdiv style=\"display: flex; gap: 14px; align-items: flex-start;\"\u003e\n        \u003cdiv style=\"color: #b42318; font-size: 18px; font-weight: 800;\"\u003e✖\u003c/div\u003e\n        \u003cdiv\u003e\n          \u003cstrong\u003eSwap to Real Securities\u003c/strong\u003e. Real Securities do\n          not support the swap function.\n        \u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\u003ch3 id=\"h_01KEVDZVFQHKT37G28K2WPKYD8\"\u003eYou can sell your Legacy positions at any time. Temporarily, the sale of Legacy securities is spread-free.\u003c/h3\u003e\u003ch2 id=\"h_01KEVDZ1398NCJJFXTDAC132V5\"\u003e\u003cstrong\u003eIs user action required?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003e\u003cstrong\u003eNo immediate action is required.\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eIf you want to reduce or close your position, you can sell Legacy assets manually in your Bitpanda account. You can also swap from Legacy assets to other supported assets.\u003c/p\u003e\u003ch4 id=\"h_tax_note\"\u003eSelling or swapping Legacy assets may trigger taxable events depending on your personal circumstances.\u003c/h4\u003e\u003ch2 id=\"h_trading_flow_guidance\"\u003e\u003cstrong\u003eHow to sell Legacy assets\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eUsers who hold \u003cstrong\u003eLegacy assets\u003c/strong\u003e can find them in the \u003cstrong\u003ePortfolio\u003c/strong\u003e section of their Bitpanda account.\u003c/p\u003e\u003cp\u003eFrom there, Legacy assets can be:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e7e1e1579de42554230211fea949daa91\"\u003e\n\u003cstrong\u003eSold\u003c/strong\u003e (thus terminated)\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e583fe00a44c624f1213bcbeef1940ff1\"\u003e\u003cstrong\u003eSwapped to other supported assets\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eNew buy orders for Legacy assets are not available.\u003c/p\u003e\u003cp\u003eTo distinguish Legacy assets from Real Securities, check the asset label in your portfolio. \u003cstrong\u003eLegacy assets are marked with “Legacy”\u003c/strong\u003e above the asset name.\u003c/p\u003e\u003ch2 id=\"h_section_5\"\u003e\u003cstrong\u003eWhat happens to existing savings plans and orders\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eAny existing \u003cstrong\u003esavings plans\u003c/strong\u003e and \u003cstrong\u003elimit orders\u003c/strong\u003e for Legacy assets are \u003cstrong\u003eautomatically cancelled\u003c/strong\u003e and will no longer be executed.\u003c/p\u003e\u003cp\u003eIf a savings plan fiat deposit has already been triggered for an upcoming execution, the funds will be available in your \u003cstrong\u003efiat wallet\u003c/strong\u003e and can be used freely.\u003c/p\u003e\u003cp\u003eSavings plans and orders for other supported assets need to be set up again manually by the user.\u003c/p\u003e\u003cp\u003eTo learn more, check out the \u003ca href=\"https://support.bitpanda.com/hc/articles/360003588899-What-is-Bitpanda-Savings\"\u003eBitpanda Savings Plan article\u003c/a\u003e.\u003c/p\u003e\u003ch2 id=\"h_faq\"\u003e\u003cstrong\u003eFAQ\u003c/strong\u003e\u003c/h2\u003e\u003cstyle\u003e\n    .bp-faq-container { max-width: 800px; margin: 20px auto; font-family: system-ui, -apple-system, sans-serif; }\n    .bp-faq-item { margin-bottom: 12px; border-radius: 16px; overflow: hidden; background-color: #f6f9f8; transition: all 0.3s ease; }\n    .bp-faq-item:hover { background-color: #edf2f1; }\n    .bp-faq-summary { display: flex; justify-content: space-between; align-items: center; padding: 18px 24px; background-color: #103E36; color: #ffffff; font-weight: 700; font-size: 16px; cursor: pointer; list-style: none; outline: none; }\n    .bp-faq-summary::-webkit-details-marker { display: none; }\n    .bp-faq-summary::after { content: '+'; font-size: 22px; transition: transform 0.3s ease; }\n    details[open] .bp-faq-summary::after { content: '−'; }\n    .bp-faq-content { padding: 20px 24px; color: #374151; line-height: 1.6; font-size: 15px; border-left: 4px solid #103E36; }\n  \u003c/style\u003e\u003cdiv class=\"bp-faq-container\"\u003e\n\u003cdetails class=\"bp-faq-item\"\u003e\u003csummary class=\"bp-faq-summary\"\u003eWhat are Legacy assets?\u003c/summary\u003e\u003cdiv class=\"bp-faq-content\"\u003eLegacy assets are legacy investment products that are derivative contracts and provide exposure to stocks, ETFs and commodities, rather than direct ownership of the underlying securities.\u003c/div\u003e\u003c/details\u003e\u003cdetails class=\"bp-faq-item\"\u003e\u003csummary class=\"bp-faq-summary\"\u003eCan I still buy Legacy assets?\u003c/summary\u003e\u003cdiv class=\"bp-faq-content\"\u003eNo. Legacy assets are \u003cstrong\u003esell-only\u003c/strong\u003e and can no longer be bought.\u003c/div\u003e\u003c/details\u003e\u003cdetails class=\"bp-faq-item\"\u003e\u003csummary class=\"bp-faq-summary\"\u003eCan I still sell Legacy assets?\u003c/summary\u003e\u003cdiv class=\"bp-faq-content\"\u003eYes. You can sell your existing Legacy assets at any time from your Bitpanda account.\u003c/div\u003e\u003c/details\u003e\u003cdetails class=\"bp-faq-item\"\u003e\u003csummary class=\"bp-faq-summary\"\u003eCan I still swap Legacy assets?\u003c/summary\u003e\u003cdiv class=\"bp-faq-content\"\u003eYou can \u003cstrong\u003eswap from\u003c/strong\u003e Legacy assets to other supported assets. You cannot \u003cstrong\u003eswap to\u003c/strong\u003e Legacy assets from other assets.\u003c/div\u003e\u003c/details\u003e\u003cdetails class=\"bp-faq-item\"\u003e\u003csummary class=\"bp-faq-summary\"\u003eCan I swap to Real Securities?\u003c/summary\u003e\u003cdiv class=\"bp-faq-content\"\u003eNo. Real Securities do not support the swap function.\u003c/div\u003e\u003c/details\u003e\u003cdetails class=\"bp-faq-item\"\u003e\u003csummary class=\"bp-faq-summary\"\u003eAre there fees for selling Legacy assets?\u003c/summary\u003e\u003cdiv class=\"bp-faq-content\"\u003eTemporarily, the sale of Legacy securities is spread-free.\u003c/div\u003e\u003c/details\u003e\u003cdetails class=\"bp-faq-item\"\u003e\u003csummary class=\"bp-faq-summary\"\u003eWhat happens to my Legacy assets savings plan or limit order?\u003c/summary\u003e\u003cdiv class=\"bp-faq-content\"\u003e\n\u003cp\u003eAny existing savings plans and limit orders for Legacy assets are automatically cancelled and will no longer be executed.\u003c/p\u003e\n\u003cp\u003eIf a savings plan fiat deposit has already been triggered for an upcoming execution, the funds will be available in your fiat wallet and can be used freely.\u003c/p\u003e\n\u003c/div\u003e\u003c/details\u003e\u003cdetails class=\"bp-faq-item\"\u003e\u003csummary class=\"bp-faq-summary\"\u003eHow can I recognise Legacy assets in my portfolio?\u003c/summary\u003e\u003cdiv class=\"bp-faq-content\"\u003eLegacy assets are marked with the label \u003cstrong\u003e“Legacy”\u003c/strong\u003e above the asset name in your portfolio.\u003c/div\u003e\u003c/details\u003e\u003cdetails class=\"bp-faq-item\"\u003e\u003csummary class=\"bp-faq-summary\"\u003eCan selling or swapping Legacy assets affect my taxes?\u003c/summary\u003e\u003cdiv class=\"bp-faq-content\"\u003eSelling or swapping Legacy assets may trigger taxable events depending on your tax situation.\u003c/div\u003e\u003c/details\u003e\n\u003c/div\u003e\u003ch2 id=\"h_contact\"\u003e\u003cstrong\u003eNeed more help?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eIf you have questions about Legacy assets or if something does not look right, contact Bitpanda Support via Livechat by logging in to your account.\u003c/p\u003e","user_segment_ids":[],"snippet":"Legacy Assets vs Real \u003cem\u003eSecurities\u003c/em\u003e Legacy assets and Real \u003cem\u003eSecurities\u003c/em\u003e are two different product types on Bitpanda","result_type":"article"},{"id":360020583859,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360020583859.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360020583859-What-is-the-pledge-agreement-German-Pfandrecht","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":10,"vote_sum":11,"vote_count":19,"upvote_count":15,"downvote_count":4,"section_id":360005506060,"created_at":"2021-03-17T13:33:07Z","updated_at":"2026-08-06T10:22:04Z","name":"What is the pledge agreement (German: Pfandrecht)?","title":"What is the pledge agreement (German: Pfandrecht)?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-07T08:15:01Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWith Bitpanda, you invest in stocks and ETFs via a derivative contract. However, this means that you do not have direct ownership rights of your shares and ETFs. This creates a specific risk in the event that Bitpanda becomes insolvent. In order to mitigate this, we implemented a “pledge agreement” (Pfandrecht), a type of security measure triggered by a potential insolvency of Bitpanda.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIt works as follows: Every time you buy derivatives, you enter into a pledge agreement. In the event that Bitpanda becomes insolvent, you enjoy preferential treatment compared to other creditors. Instead of only receiving an insolvency quota, you will receive the equivalent value of your derivatives.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePlease keep in mind that even though we are fully committed to protecting your investments with the \"pledge agreement\", certain insolvency proceedings, e.g. an invalidation of the pledge agreement, could lead to a decrease in users’ collateral. A more detailed description and potential risks can be found in the \u003c/span\u003e\u003ca href=\"https://www.bitpanda.com/en/legal/a-token-prospectus\"\u003eprospectus\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K6YVFTE3AF4A9RN9KK9KQKJ2\"\u003e\u003cstrong\u003eKeep in mind\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda Stocks enables you to make fractional investments. To allow for this, Bitpanda issues a derivative contract which is backed by the underlying stock or ETF. You can read more about this \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360017753819\"\u003ehere\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"implemented a “pledge agreement” (Pfandrecht), a type of \u003cem\u003esecurity\u003c/em\u003e measure triggered by a potential insolvency of Bitpanda","result_type":"article"},{"id":360000826345,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360000826345.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360000826345-I-lost-access-to-my-registered-email-address","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":27,"vote_count":89,"upvote_count":58,"downvote_count":31,"section_id":115001228725,"created_at":"2018-05-04T10:13:22Z","updated_at":"2026-09-08T07:32:00Z","name":"I lost access to my registered email address","title":"I lost access to my registered email address","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-07T09:17:00Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["resend_registration","resend registration","renvoyer l'inscription","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003eIf you can’t remember the email address linked to your Bitpanda account or have lost access to it, don’t worry. For security reasons, we use a quick and automated process to help you recover your account.\u003c/p\u003e\u003ch3 id=\"h_01M1XJDSB4GHHTQJ79W4XAPE9A\"\u003e\n\u003cstrong\u003eNote\u003c/strong\u003e: You will need a new / alternative email address to complete this update, as this process changes the primary email linked to your account.\u003c/h3\u003e\u003ch2 id=\"forgotten-email-title\"\u003e\u003cstrong\u003eLost access to your registered email address?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003ePlease follow the simple steps below to verify your identity and recover your account.\u003c/p\u003e\u003cstyle\u003e\n    /* --- GLOBAL VARIABLES \u0026 RESET --- */\n    .bp-modern-wrapper {\n        --bp-brand: #103E36;\n        --bp-brand-light: #16564b;\n        --bp-accent: #11caa0;\n        --bp-bg-outer: #f8faf9;\n        --bp-bg-card: #ffffff;\n        --bp-bg-gray: #f1f5f9;\n        --bp-text-dark: #121826;\n        --bp-text-muted: #64748b;\n        --bp-border: #e2e8f0;\n      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{\n        position: relative;\n        padding-left: 28px;\n        margin-left: 8px;\n    }\n\n    .bp-stepper-container::before {\n        content: '';\n        position: absolute;\n        left: 0;\n        top: 16px;\n        bottom: 24px;\n        width: 2px;\n        background-color: var(--bp-border);\n        border-radius: 2px;\n    }\n\n    .bp-step {\n        position: relative;\n        margin-bottom: 20px;\n    }\n\n    .bp-step:last-child {\n        margin-bottom: 0;\n    }\n\n    /* Step Nodes */\n    .bp-step-node {\n        position: absolute;\n        left: -35px;\n        top: 19px;\n        width: 16px;\n        height: 16px;\n        border-radius: 50%;\n        background-color: #ffffff;\n        border: 3px solid var(--bp-border);\n        transition: all 0.3s ease;\n        z-index: 2;\n    }\n\n    .bp-step.completed .bp-step-node {\n        background-color: var(--bp-brand);\n        border-color: var(--bp-brand);\n    }\n\n    .bp-step.active .bp-step-node {\n        background-color: var(--bp-brand);\n        border-color: var(--bp-brand);\n        transform: scale(1.2);\n        box-shadow: 0 0 0 4px rgba(16, 62, 54, 0.1);\n    }\n\n    /* Step Cards */\n    .bp-step-card {\n        background-color: var(--bp-bg-card);\n        border: 1px solid var(--bp-border);\n        border-radius: var(--bp-radius-md);\n        padding: 20px 24px;\n        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.02);\n        transition: all 0.3s ease;\n        cursor: pointer;\n    }\n\n    .bp-step-card:hover {\n        border-color: #cbd5e1;\n    }\n\n    .bp-step.active .bp-step-card {\n        border-color: var(--bp-brand);\n        box-shadow: 0 6px 16px rgba(16, 62, 54, 0.06);\n    }\n\n    /* Badge Titolo */\n    .bp-step-title-badge {\n        display: inline-flex;\n        align-items: center;\n        background-color: var(--bp-bg-gray);\n        color: var(--bp-brand);\n        font-size: 0.9rem;\n        font-weight: 700;\n        padding: 6px 12px;\n   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 gap: 20px;\n    }\n\n    .bp-flip-container {\n        background-color: transparent;\n        height: 160px;\n        perspective: 1000px;\n        cursor: pointer;\n    }\n\n    .bp-flip-inner {\n        position: relative;\n        width: 100%;\n        height: 100%;\n        text-align: center;\n        transition: transform 0.6s cubic-bezier(0.4, 0, 0.2, 1);\n        transform-style: preserve-3d;\n        box-shadow: 0 4px 12px rgba(0,0,0,0.04);\n        border-radius: var(--bp-radius-md);\n    }\n\n    .bp-flip-container:hover .bp-flip-inner {\n        box-shadow: 0 8px 24px rgba(16, 62, 54, 0.15);\n    }\n\n    .bp-flip-container.flipped .bp-flip-inner {\n        transform: rotateY(180deg);\n    }\n\n    .bp-flip-front, .bp-flip-back {\n        position: absolute;\n        width: 100%;\n        height: 100%;\n        -webkit-backface-visibility: hidden;\n        backface-visibility: hidden;\n        border-radius: var(--bp-radius-md);\n        padding: 24px 20px;\n        display: flex;\n        flex-direction: column;\n        justify-content: center;\n        align-items: center;\n    }\n\n    /* Front side */\n    .bp-flip-front {\n        background-color: var(--bp-brand);\n        border: 1px solid var(--bp-brand);\n    }\n    \n    .bp-flip-icon {\n        font-size: 1.8rem;\n        margin-bottom: 12px;\n        display: block;\n    }\n\n    .bp-flip-title {\n        display: block;\n        font-size: 1rem;\n        font-weight: 700;\n        color: #ffffff;\n        margin-bottom: 6px;\n    }\n\n    .bp-flip-hint {\n        display: block;\n        font-size: 0.75rem;\n        color: rgba(255, 255, 255, 0.6);\n        text-transform: uppercase;\n        letter-spacing: 0.05em;\n        font-weight: 600;\n    }\n\n    /* Back side */\n    .bp-flip-back {\n        background-color: var(--bp-bg-gray);\n        border: 1px solid var(--bp-border);\n        transform: rotateY(180deg);\n    }\n\n    .bp-flip-desc {\n        font-size: 0.9rem;\n        color: var(--bp-text-muted);\n        line-height: 1.5;\n        margin: 0;\n    }\n\n    .bp-flip-desc strong {\n        display: block;\n        font-size: 0.95rem;\n        font-weight: 700;\n        margin-bottom: 4px;\n        color: var(--bp-brand);\n    }\n\n    /* Hide summary arrows */\n    .bp-faq-summary::-webkit-details-marker {\n        display: none;\n    }\n\n    @media (max-width: 600px) {\n        .bp-section-box { padding: 24px 20px; }\n        .bp-stepper-container { padding-left: 20px; margin-left: 4px; }\n        .bp-step-node { left: -27px; width: 14px; height: 14px; }\n        .bp-flip-grid { grid-template-columns: 1fr; }\n        .bp-flip-container { height: 140px; }\n    }\n  \u003c/style\u003e\n  \u003cdiv class=\"bp-modern-wrapper\"\u003e\n    \u003c!-- STEPPER SECTION --\u003e\n    \u003cdiv class=\"bp-section-box\"\u003e\n      \u003cspan class=\"bp-section-title\"\u003eHow to update your email address\u003c/span\u003e\n      \u003cdiv class=\"bp-stepper-container\"\u003e\n        \u003c!-- Step 1 --\u003e\n        \u003cdiv class=\"bp-step active\" id=\"bps-1\"\u003e\n          \u003cdiv class=\"bp-step-node\"\u003e\u003c/div\u003e\n          \u003cdiv class=\"bp-step-card\" onclick=\"bpActivateStep(1)\"\u003e\n            \u003cdiv class=\"bp-step-title-badge\"\u003e\n              \u003cspan\u003eStep 1\u003c/span\u003e Contact us\n            \u003c/div\u003e\n            \u003cdiv class=\"bp-step-body\"\u003e\n              Reach out to our support team using our\n              \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=email_address_change\u0026amp;ticket_form_id=9052443718172\" class=\"bp-link\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact form\u003c/a\u003e.\n              Tick the box that says\n              \u003cstrong\u003e\"I have lost access to my original email address\"\u003c/strong\u003e.\n              A new field will appear where you must enter the\n              \u003cstrong\u003enew email address\u003c/strong\u003e you wish to use. Fill\n              in the description and submit the form.\u003cbr\u003e\n              \u003cbutton class=\"bp-btn-next\" onclick=\"bpNextStep(event, 2)\"\u003eNext step \u003cspan\u003e→\u003c/span\u003e\u003c/button\u003e\n            \u003c/div\u003e\n          \u003c/div\u003e\n        \u003c/div\u003e\n        \u003c!-- Step 2 --\u003e\n        \u003cdiv class=\"bp-step\" id=\"bps-2\"\u003e\n          \u003cdiv class=\"bp-step-node\"\u003e\u003c/div\u003e\n          \u003cdiv class=\"bp-step-card\" onclick=\"bpActivateStep(2)\"\u003e\n            \u003cdiv class=\"bp-step-title-badge\"\u003e\n              \u003cspan\u003eStep 2\u003c/span\u003e Receive your verification link\n            \u003c/div\u003e\n            \u003cdiv class=\"bp-step-body\"\u003e\n              Once you submit the form, our system will automatically\n              send a secure identity verification link (via Sumsub)\n              directly to the new email address you provided.\u003cbr\u003e\n              \u003cbutton class=\"bp-btn-next\" onclick=\"bpNextStep(event, 3)\"\u003eNext step \u003cspan\u003e→\u003c/span\u003e\u003c/button\u003e\n            \u003c/div\u003e\n          \u003c/div\u003e\n        \u003c/div\u003e\n        \u003c!-- Step 3 --\u003e\n        \u003cdiv class=\"bp-step\" id=\"bps-3\"\u003e\n          \u003cdiv class=\"bp-step-node\"\u003e\u003c/div\u003e\n          \u003cdiv class=\"bp-step-card\" onclick=\"bpActivateStep(3)\"\u003e\n            \u003cdiv class=\"bp-step-title-badge\"\u003e\n              \u003cspan\u003eStep 3\u003c/span\u003e Verify your identity\n            \u003c/div\u003e\n            \u003cdiv class=\"bp-step-body\"\u003e\n              Click the link and follow the on-screen instructions\n              on your smartphone or computer. You will need a\n              \u003cstrong\u003evalid ID document\u003c/strong\u003e (e.g. your passport\n              or driving licence) to complete the automated check.\u003cbr\u003e\n              \u003cbutton class=\"bp-btn-next\" onclick=\"bpNextStep(event, 4)\"\u003eNext step \u003cspan\u003e→\u003c/span\u003e\u003c/button\u003e\n            \u003c/div\u003e\n          \u003c/div\u003e\n        \u003c/div\u003e\n        \u003c!-- Step 4 --\u003e\n        \u003cdiv class=\"bp-step\" id=\"bps-4\"\u003e\n          \u003cdiv class=\"bp-step-node\"\u003e\u003c/div\u003e\n          \u003cdiv class=\"bp-step-card\" onclick=\"bpActivateStep(4)\"\u003e\n            \u003cdiv class=\"bp-step-title-badge\"\u003e\n              \u003cspan\u003eStep 4\u003c/span\u003e Final review\n            \u003c/div\u003e\n            \u003cdiv class=\"bp-step-body\"\u003e\n              Once you successfully complete the verification process,\n              your request will be securely routed back to our support\n              team for a final manual check. We will update your email\n              address and notify you as soon as your account is ready\n              to use!\n            \u003c/div\u003e\n          \u003c/div\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n    \u003c!-- FLIP CARDS SECTION --\u003e\n    \u003cdiv class=\"bp-section-box\"\u003e\n      \u003cspan class=\"bp-section-title\"\u003eImportant requirements\u003c/span\u003e\n      \u003cdiv class=\"bp-flip-grid\"\u003e\n        \u003c!-- Flip Card 1: Valid Documents --\u003e\n        \u003cdiv class=\"bp-flip-container\" onclick=\"this.classList.toggle('flipped')\"\u003e\n          \u003cdiv class=\"bp-flip-inner\"\u003e\n            \u003cdiv class=\"bp-flip-front\"\u003e\n              \u003cspan class=\"bp-flip-icon\"\u003e🪪\u003c/span\u003e\u003cspan class=\"bp-flip-title\"\u003eValid Documents\u003c/span\u003e\u003cspan class=\"bp-flip-hint\"\u003eTap to flip\u003c/span\u003e\n            \u003c/div\u003e\n            \u003cdiv class=\"bp-flip-back\"\u003e\n              \u003cp class=\"bp-flip-desc\"\u003e\n                \u003cstrong\u003eCheck expiry dates\u003c/strong\u003eExpired documents\n                are not accepted, except for renewed versions of\n                the same ID.\n              \u003c/p\u003e\n            \u003c/div\u003e\n          \u003c/div\u003e\n        \u003c/div\u003e\n        \u003c!-- Flip Card 2: Attempt Limit --\u003e\n        \u003cdiv class=\"bp-flip-container\" onclick=\"this.classList.toggle('flipped')\"\u003e\n          \u003cdiv class=\"bp-flip-inner\"\u003e\n            \u003cdiv class=\"bp-flip-front\"\u003e\n              \u003cspan class=\"bp-flip-icon\"\u003e🔄\u003c/span\u003e\u003cspan class=\"bp-flip-title\"\u003eAttempt Limit\u003c/span\u003e\u003cspan class=\"bp-flip-hint\"\u003eTap to flip\u003c/span\u003e\n            \u003c/div\u003e\n            \u003cdiv class=\"bp-flip-back\"\u003e\n              \u003cp class=\"bp-flip-desc\"\u003e\n                \u003cstrong\u003eUp to 3 tries\u003c/strong\u003eYou have up to 3 attempts\n                to complete verification. If you exhaust all attempts,\n                you must submit a new request.\n              \u003c/p\u003e\n            \u003c/div\u003e\n          \u003c/div\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003cscript\u003e\n    function bpActivateStep(targetIndex) {\n        const totalSteps = 4;\n        \n        for (let i = 1; i \u003c= totalSteps; i++) {\n            const stepEl = document.getElementById('bps-' + i);\n            if (!stepEl) continue;\n            \n            // Reset classes\n            stepEl.classList.remove('active', 'completed');\n            \n            // Apply new state\n            if (i \u003c targetIndex) {\n                stepEl.classList.add('completed');\n            } else if (i === targetIndex) {\n                stepEl.classList.add('active');\n            }\n        }\n    }\n\n    function bpNextStep(event, nextIndex) {\n        event.stopPropagation();\n        bpActivateStep(nextIndex);\n    }\n  \u003c/script\u003e\u003ch2 id=\"h_01M1K630YEJTX5EG7973XS5MZS\"\u003e\u003cstrong\u003eFAQ's\u003c/strong\u003e\u003c/h2\u003e\u003cdiv class=\"faq-stack\" style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif; margin: 20px 0; max-width: 100%;\"\u003e\n\u003c!-- FAQ Item 1 --\u003e\u003cdetails style=\"margin-bottom: 10px;\"\u003e\u003csummary class=\"bp-faq-summary\" style=\"cursor: pointer; font-size: 16px; outline: none; padding: 15px 20px; background-color: #103E36; color: #ffffff; font-weight: bold; list-style: none; border-radius: 8px; display: flex; justify-content: space-between; align-items: center;\"\u003e\n        What if I also need to change my registered phone number? \u003cspan\u003e+\u003c/span\u003e\n      \u003c/summary\u003e\n      \u003cdiv class=\"bp-faq-content\" style=\"padding: 20px; font-size: 15px; line-height: 1.6; border: 1px solid #eeeeee; border-top: none; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; background-color: #ffffff; color: #555555;\"\u003e\n        \u003cp style=\"margin: 0;\"\u003e\n          If you need to update your phone number, you\n          will need to submit a separate request. Please use our dedicated\n          \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=phone_number_change\u0026amp;ticket_form_id=9052443718172\" class=\"bp-link\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #11caa0; text-decoration: underline; font-weight: 600;\"\u003ephone number change form\u003c/a\u003e\n          to securely update your details.\n        \u003c/p\u003e\n      \u003c/div\u003e\u003c/details\u003e\u003c!-- FAQ Item 2 --\u003e\u003cdetails style=\"margin-bottom: 10px;\"\u003e\u003csummary class=\"bp-faq-summary\" style=\"cursor: pointer; font-size: 16px; outline: none; padding: 15px 20px; background-color: #103E36; color: #ffffff; font-weight: bold; list-style: none; border-radius: 8px; display: flex; justify-content: space-between; align-items: center;\"\u003e\n        What happens if I fail the verification process? \u003cspan\u003e+\u003c/span\u003e\n      \u003c/summary\u003e\n      \u003cdiv class=\"bp-faq-content\" style=\"padding: 20px; font-size: 15px; line-height: 1.6; border: 1px solid #eeeeee; border-top: none; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; background-color: #ffffff; color: #555555;\"\u003e\n        \u003cp style=\"margin: 0;\"\u003e\n          You have three attempts to successfully verify your identity.\n          If you exhaust all three attempts, your request will be given\n          a \"final\" rejected status, and you will need to reinitiate the\n          flow by submitting a new request.\n        \u003c/p\u003e\n      \u003c/div\u003e\u003c/details\u003e\u003c!-- FAQ Item 3 --\u003e\u003cdetails style=\"margin-bottom: 10px;\"\u003e\u003csummary class=\"bp-faq-summary\" style=\"cursor: pointer; font-size: 16px; outline: none; padding: 15px 20px; background-color: #103E36; color: #ffffff; font-weight: bold; list-style: none; border-radius: 8px; display: flex; justify-content: space-between; align-items: center;\"\u003e\n        Can I change my email address by myself? \u003cspan\u003e+\u003c/span\u003e\n      \u003c/summary\u003e\n      \u003cdiv class=\"bp-faq-content\" style=\"padding: 20px; font-size: 15px; line-height: 1.6; border: 1px solid #eeeeee; border-top: none; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; background-color: #ffffff; color: #555555;\"\u003e\n        \u003cp style=\"margin: 0 0 12px 0;\"\u003e\n          Yes! To update your registered email address on your own, access\n          \u003ca href=\"http://web.bitpanda.com/change-email\" class=\"bp-link\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #11caa0; text-decoration: underline; font-weight: 600;\"\u003eyour profile settings here\u003c/a\u003e.\n          Please ensure your app is up-to-date in order to make these changes.\n        \u003c/p\u003e\n        \u003cp style=\"margin: 0;\"\u003e\n          For a complete step-by-step guide, please review\n          \u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000828745\" class=\"bp-link\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #11caa0; text-decoration: underline; font-weight: 600;\"\u003ethis article on how to change your email address\u003c/a\u003e.\n          Note that every Bitpanda account must be linked to a unique\n          email address.\n        \u003c/p\u003e\n      \u003c/div\u003e\u003c/details\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"Bitpanda account or have lost access to it, don’t worry. For \u003cem\u003esecurity\u003c/em\u003e reasons, we use a quick and automated process to help you","result_type":"article"},{"id":24575224671516,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/24575224671516.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/24575224671516-Real-Stocks-ETFs-on-Bitpanda","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360005506620,"created_at":"2026-01-02T10:02:20Z","updated_at":"2026-08-06T14:11:09Z","name":"Real Stocks \u0026 ETFs on Bitpanda","title":"Real Stocks \u0026 ETFs on Bitpanda","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-07T09:34:25Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eBitpanda offers Real Securities (stocks, ETFs, and ETCs), allowing you to buy stocks, ETFs and ETCs. These trades occur on a regulated exchange and follow real-world market dynamics, liquidity, and trading hours.\u003c/p\u003e\u003ch2 id=\"h_quick_overview\"\u003e\u003cstrong\u003eQuick overview\u003c/strong\u003e\u003c/h2\u003e\u003cfigure class=\"wysiwyg-table\" style=\"border-radius: 12px; overflow: hidden; margin-top: 12px;\"\u003e\n    \u003ctable style=\"width: 100%; border-collapse: collapse; font: 16px/1.5 system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial; margin-left: 0px; margin-right: auto;\"\u003e\n      \u003cthead style=\"background: #103e36; color: #fff;\"\u003e\n        \u003ctr\u003e\n          \u003cth style=\"padding: 12px 8px; text-align: center;\"\u003eWhat you might notice\u003c/th\u003e\n          \u003cth style=\"padding: 12px 8px; text-align: center;\"\u003eWhy it happens\u003c/th\u003e\n          \u003cth style=\"padding: 12px 8px; text-align: center;\"\u003eWhat to do\u003c/th\u003e\n        \u003c/tr\u003e\n      \u003c/thead\u003e\n      \u003ctbody\u003e\n        \u003ctr\u003e\n          \u003ctd style=\"padding: 10px 8px;\"\u003eYou can’t buy or sell a security\u003c/td\u003e\n          \u003ctd style=\"padding: 10px 8px;\"\u003e\n            The market may be closed or trading may be temporarily paused\n            by the exchange.\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 10px 8px;\"\u003e\n            Check market opening hours and try again once trading resumes.\n          \u003c/td\u003e\n        \u003c/tr\u003e\n        \u003ctr\u003e\n          \u003ctd style=\"padding: 10px 8px;\"\u003eThe price differs from the preview\u003c/td\u003e\n          \u003ctd style=\"padding: 10px 8px;\"\u003e\n            Prices shown before execution are indicative and may change\n            due\n            to liquidity or market movement. Prices shown can be accepted\n            during a limited validity window and will be updated ongoingly.\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 10px 8px;\"\u003e This is normal market behaviour. No action is needed. \u003c/td\u003e\n        \u003c/tr\u003e\n        \u003ctr\u003e\n          \u003ctd style=\"padding: 10px 8px;\"\u003eA price moves unexpectedly\u003c/td\u003e\n          \u003ctd style=\"padding: 10px 8px;\"\u003e\n            Price movements can result from market sentiment or corporate\n            actions such as dividends, stock splits or mergers.\n          \u003c/td\u003e\n          \u003ctd style=\"padding: 10px 8px;\"\u003e Check recent news related to the security. \u003c/td\u003e\n        \u003c/tr\u003e\n      \u003c/tbody\u003e\n    \u003c/table\u003e\n  \u003c/figure\u003e\u003ch1 id=\"h_01KFAST032C0HBENDAD7S9X6BB\"\u003eKey features of Real Securities\u003c/h1\u003e\u003c!-- ====== FLIP CARDS: REAL SECURITIES (6) ====== --\u003e\n  \u003cdiv id=\"rs-flips\" role=\"region\" aria-label=\"Real Securities key features (flip cards)\"\u003e\n    \u003cstyle\u003e\n      :root { --bp-green:#103e36; --bp-white:#ffffff; --ink:#0f172a; }\n\n      #rs-flips .grid{\n        display:grid;\n        gap:1.5rem;\n        grid-template-columns:repeat(3,minmax(0,1fr));\n        justify-items:center;\n        margin:12px 0 0;\n      }\n      @media(max-width:900px){\n        #rs-flips .grid{grid-template-columns:repeat(2,minmax(0,1fr));}\n      }\n      @media(max-width:600px){\n        #rs-flips .grid{grid-template-columns:1fr;}\n      }\n\n      #rs-flips .scene{\n        width:220px;\n        height:220px;\n        margin:0 auto;\n        perspective:1000px;\n      }\n\n      #rs-flips .card{\n        position:relative;\n        width:100%;\n        height:100%;\n        transform-style:preserve-3d;\n        transition:transform 600ms cubic-bezier(.2,.8,.2,1);\n        border-radius:12px;\n        cursor:pointer;\n      }\n      #rs-flips .card.is-flipped{transform:rotateY(180deg);}\n\n      #rs-flips .face{\n        position:absolute;\n        inset:0;\n        display:grid;\n        place-items:center;\n        border-radius:12px;\n        backface-visibility:hidden;\n        box-shadow:0 6px 14px rgba(0,0,0,.12);\n        overflow:hidden;\n        text-align:center;\n        padding:.9rem;\n      }\n\n      #rs-flips .front{\n        background:var(--bp-green);\n        color:var(--bp-white);\n        font-weight:800;\n        font-size:1.05rem;\n        line-height:1.3;\n      }\n\n      #rs-flips .back{\n        background:var(--bp-white);\n        color:var(--ink);\n        transform:rotateY(180deg);\n        line-height:1.45;\n        display:grid;\n        align-content:center;\n        gap:.5rem;\n        font-size:.95rem;\n      }\n\n      #rs-flips .badge{\n        display:inline-block;\n        background:rgba(16,62,54,.08);\n        color:var(--bp-green);\n        font-weight:700;\n        font-size:.75rem;\n        padding:.2rem .55rem;\n        border-radius:999px;\n        margin-bottom:.25rem;\n      }\n\n      #rs-flips .flip-btn{\n        position:absolute;\n        inset:0;\n        border:0;\n        background:transparent;\n        border-radius:12px;\n        pointer-events:none;\n      }\n\n      #rs-flips .card:focus-visible{\n        outline:0;\n        box-shadow:0 0 0 4px rgba(16,62,54,.25);\n      }\n    \u003c/style\u003e\n    \u003cdiv class=\"grid\"\u003e\n      \u003c!-- 1) REAL OWNERSHIP --\u003e\n      \u003cdiv class=\"scene\"\u003e\n        \u003cdiv class=\"card\"\u003e\n          \u003cdiv class=\"face front\"\u003eReal ownership\u003c/div\u003e\n          \u003cdiv class=\"face back\"\u003e\n            \u003cspan class=\"badge\"\u003eOwnership\u003c/span\u003e\n            \u003cp\u003e\n              You hold actual shares in your securities account, not\n              derivatives. Your investment represents a direct stake\n              in\n              the\n              asset.\n            \u003c/p\u003e\n          \u003c/div\u003e\n          \u003cbutton class=\"flip-btn\"\u003e\u003c/button\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003c!-- 2) CORPORATE ACTIONS --\u003e\n      \u003cdiv class=\"scene\"\u003e\n        \u003cdiv class=\"card\"\u003e\n          \u003cdiv class=\"face front\"\u003eCorporate actions\u003c/div\u003e\n          \u003cdiv class=\"face back\"\u003e\n            \u003cspan class=\"badge\"\u003eShareholder events\u003c/span\u003e\n            \u003cp\u003e\n              As a shareholder, you are entitled to dividends, stock\n              splits,\n              mergers, and other corporate actions, handled according\n              to\n              issuer\n              and exchange rules.\n            \u003c/p\u003e\n          \u003c/div\u003e\n          \u003cbutton class=\"flip-btn\"\u003e\u003c/button\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003c!-- 3) REGULATED MARKETS --\u003e\n      \u003cdiv class=\"scene\"\u003e\n        \u003cdiv class=\"card\"\u003e\n          \u003cdiv class=\"face front\"\u003eRegulated markets\u003c/div\u003e\n          \u003cdiv class=\"face back\"\u003e\n            \u003cspan class=\"badge\"\u003eTrading rules\u003c/span\u003e\n            Trades are executed on a regulated exchange, following official\n            market rules.\n            \u003cstrong\u003eTrading hours\u003c/strong\u003e Monday to Friday, 07:30 –\n            23:00\n            (not 24/7).\n          \u003c/div\u003e\n          \u003cbutton class=\"flip-btn\"\u003e\u003c/button\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003c!-- 4) ORDER EXECUTION --\u003e\n      \u003cdiv class=\"scene\"\u003e\n        \u003cdiv class=\"card\"\u003e\n          \u003cdiv class=\"face front\"\u003eOrder execution\u003c/div\u003e\n          \u003cdiv class=\"face back\"\u003e\n            \u003cspan class=\"badge\"\u003ePricing\u003c/span\u003e\n            \u003cp\u003e\n              Orders are executed at the best available market price.\n            \u003c/p\u003e\n          \u003c/div\u003e\n          \u003cbutton class=\"flip-btn\"\u003e\u003c/button\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003c!-- 5) PORTFOLIO CHANGES --\u003e\n      \u003cdiv class=\"scene\"\u003e\n        \u003cdiv class=\"card\"\u003e\n          \u003cdiv class=\"face front\"\u003ePortfolio changes\u003c/div\u003e\n          \u003cdiv class=\"face back\"\u003e\n            \u003cspan class=\"badge\"\u003eNormal behaviour\u003c/span\u003e\n            \u003cp\u003e\n              The number of units or the value of your holdings may\n              change\n              due to price movements on the market and/\n              or corporate actions, such as stock splits.\n              This\n              is standard for real asset ownership.\n            \u003c/p\u003e\n          \u003c/div\u003e\n          \u003cbutton class=\"flip-btn\"\u003e\u003c/button\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\n      \u003c!-- 6) FEES \u0026 TAXES --\u003e\n      \u003cdiv class=\"scene\"\u003e\n        \u003cdiv class=\"card\"\u003e\n          \u003cdiv class=\"face front\"\u003eFees \u0026amp; taxes\u003c/div\u003e\n          \u003cdiv class=\"face back\"\u003e\n            \u003cspan class=\"badge\"\u003eCosts\u003c/span\u003e\n            \u003cp\u003e\n              Trading is subject to a fixed fee of €1 per trade.\n              For users in Austria or Germany, Bitpanda manages tax\n              handling\n              in\n              accordance with local regulations.\n            \u003c/p\u003e\n          \u003c/div\u003e\n          \u003cbutton class=\"flip-btn\"\u003e\u003c/button\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n    \u003cscript\u003e\n      (function(){\n        document.querySelectorAll('#rs-flips .card').forEach(function(card){\n          card.addEventListener('click', function(){\n            card.classList.toggle('is-flipped');\n          });\n        });\n      })();\n    \u003c/script\u003e\n  \u003c/div\u003e\u003ch2 id=\"h_section_ownership\"\u003e\u003cstrong\u003eReal ownership instead of derivatives\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eWhen you trade Real Securities on Bitpanda, you hold \u003cstrong\u003eactual shares\u003c/strong\u003e rather than derivative-based products. Your ownership is reflected directly in your securities custody account.\u003c/p\u003e\u003ch2 id=\"h_section_corporate_actions\"\u003e\u003cstrong\u003eCorporate actions\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eAs a holder of Real Securities, you are entitled to participate in corporate actions in line with market rules and the policies of the issuing company.\u003c/p\u003e\u003cp\u003eThis can include events such as participating in shareholder meetings and receiving dividends, stock splits or mergers. These actions are \u003cstrong\u003ehandled according to issuer rules\u003c/strong\u003e, not by Bitpanda itself.\u003c/p\u003e\u003ch2 id=\"h_section_markets\"\u003e\u003cstrong\u003eTrading on regulated markets\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eAll trades in Real Securities are executed on a regulated stock exchange. This ensures \u003cstrong\u003etransparency\u003c/strong\u003e, regulatory oversight and market-based price formation.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eTrading follows exchange rules\u003c/strong\u003e, available liquidity and market conditions. As a result, availability and execution can vary depending on what is happening in the market.\u003c/p\u003e\u003cdiv style=\"background-color: #f5f7f6; border-left: 6px solid #103e36; border-radius: 12px; margin-top: 16px; padding: 16px 18px;\"\u003e\n\u003cp\u003e\u003cstrong\u003eTrading hours\u003c/strong\u003e\u003c/p\u003e\n\u003cul style=\"margin-top: 10px;\"\u003e\u003cli data-list-item-id=\"e70abd5f182efcd56fe83f3fdfb294890\"\u003e\n\u003cstrong\u003eMonday to Friday:\u003c/strong\u003e 07:30 – 23:00\u003c/li\u003e\u003c/ul\u003e\n\u003cp style=\"margin-top: 8px;\"\u003eTrading is not available outside these hours and is not offered 24/7.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv style=\"background-color: #f5f7f6; border-left: 6px solid #103e36; border-radius: 12px; margin-top: 16px; padding: 16px 18px;\"\u003e\n\u003cp\u003e\u003cstrong\u003eNew listings\u003c/strong\u003e\u003c/p\u003e\n\u003cul style=\"margin-top: 10px;\"\u003e\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e9a64996794a8df7b7c1f0cc22c13e546\"\u003e\u003cstrong\u003eOur team continuously reviews new ISINs and potential additions to our product offering based on availability through the Quotrix stock exchange.\u003c/strong\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003cp\u003eWe also take customer feedback and community requests into account. Every new listing follows a strict process to ensure it meets market demands, operational and regulatory requirements before it can be added to our platform.\u003c/p\u003e\n\u003c/div\u003e\u003ch2 id=\"h_section_execution\"\u003e\u003cstrong\u003eHow orders are executed\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eWhen you place an order for a Real Security, it is sent to the market and you will be shown a price that you can accept immediately resulting in the execution of your order.\u003c/p\u003e\u003cp\u003ePrices shown before you confirm an order will change as they have a short validity window. Thus market prices can change quickly and liquidity may vary. This is normal and market-based and does not indicate an error.\u003c/p\u003e\u003ch2 id=\"h_section_portfolio\"\u003e\u003cstrong\u003ePortfolio and position changes\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eOver time, your portfolio may change due to normal market processes such as corporate actions and price movements in the market.\u003c/p\u003e\u003cp\u003eFor example, the number of units you hold or their displayed value may change after a stock split or dividend payment. These \u003cstrong\u003echanges are part of normal ownership\u003c/strong\u003e and do not require action from you.\u003c/p\u003e\u003ch2 id=\"h_section_fees\"\u003e\u003cstrong\u003eFees and taxes\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eTrading Real Securities on Bitpanda is subject to a \u003cstrong\u003efixed fee of €1 per trade\u003c/strong\u003e.\u003c/p\u003e\u003cp\u003eIf you are based in Austria or Germany, tax handling for Real Securities is managed by Bitpanda in line with local regulations.\u003c/p\u003e\u003ch2 id=\"h_contact\"\u003e\u003cstrong\u003eTroubleshooting Tips\u003c/strong\u003e\u003c/h2\u003e\u003cdiv class=\"bp-troubleshoot-wrapper\" style=\"display: flex; flex-direction: column; gap: 24px; margin: 24px 0; font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;\"\u003e\n  \n  \u003cdiv class=\"bp-troubleshoot-card\" style=\"border: 1px solid #103E36; border-radius: 12px; overflow: hidden; box-shadow: 0 4px 16px rgba(16, 62, 54, 0.06); background: #ffffff;\"\u003e\n    \u003cdiv style=\"background: #103E36; padding: 18px 20px; display: flex; flex-direction: column; gap: 4px;\"\u003e\n      \u003cdiv style=\"color: #52a3ff; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.8px;\"\u003eAccount Restrictions\u003c/div\u003e\n      \u003cdiv style=\"color: #ffffff; font-size: 16px; font-weight: 700; letter-spacing: -0.2px;\"\u003eWhy is my stock trading blocked or locked?\u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv style=\"padding: 20px; background: #ffffff;\"\u003e\n      \u003cdiv style=\"margin-bottom: 16px;\"\u003e\n        \u003cspan style=\"font-weight: 700; color: #103E36; font-size: 14px;\"\u003eThe Cause:\u003c/span\u003e\n        \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.5; margin: 4px 0 12px 0;\"\u003e\n          When you try to buy stocks, ETFs, or ETCs for the first time, you must complete a quick, mandatory profile update to comply with financial regulations. Trading will remain locked until your details are fully updated.\n        \u003c/p\u003e\n        \u003cul style=\"color: #555555; font-size: 14px; line-height: 1.6; margin: 0; padding-left: 20px;\"\u003e\n          \u003cli\u003e\n\u003cstrong\u003eMissing Tax Info:\u003c/strong\u003e Your Tax Identification Number (TIN) must be up to date in your settings.\u003c/li\u003e\n          \u003cli\u003e\n\u003cstrong\u003ePending Details:\u003c/strong\u003e You need to verify your current name, date of birth, address, and citizenship. \u003cem\u003e(Note: Most users do not need to use an ID document for this step, though some older accounts in Germany may require a brief video verification).\u003c/em\u003e\n\u003c/li\u003e\n        \u003c/ul\u003e\n      \u003c/div\u003e\n      \u003cdiv style=\"background: #fdf8f8; border-left: 4px solid #d9383a; padding: 14px 16px; border-radius: 0 8px 8px 0;\"\u003e\n        \u003cspan style=\"font-weight: 700; color: #d9383a; font-size: 14px;\"\u003eImportant Tax Warning:\u003c/span\u003e\n        \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.5; margin: 4px 0 0 0;\"\u003e\n          During this update, you will be asked: \u003cstrong\u003e\"Are you a US taxable person?\"\u003c/strong\u003e. Please answer this carefully. Selecting the wrong option by mistake will block your trading access and can lead to a temporary restriction on your account.\n        \u003c/p\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\n  \u003cdiv class=\"bp-troubleshoot-card\" style=\"border: 1px solid #103E36; border-radius: 12px; overflow: hidden; box-shadow: 0 4px 16px rgba(16, 62, 54, 0.06); background: #ffffff;\"\u003e\n    \u003cdiv style=\"background: #103E36; padding: 18px 20px; display: flex; flex-direction: column; gap: 4px;\"\u003e\n      \u003cdiv style=\"color: #52a3ff; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.8px;\"\u003eProduct Access\u003c/div\u003e\n      \u003cdiv style=\"color: #ffffff; font-size: 16px; font-weight: 700; letter-spacing: -0.2px;\"\u003eWhy am I being asked to complete a questionnaire before trading?\u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv style=\"padding: 20px; background: #ffffff;\"\u003e\n      \u003cdiv style=\"margin-bottom: 16px;\"\u003e\n        \u003cspan style=\"font-weight: 700; color: #103E36; font-size: 14px;\"\u003eThe Cause:\u003c/span\u003e\n        \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.5; margin: 4px 0 0 0;\"\u003e\n          To ensure you can trade securely and with confidence, regulatory frameworks require you to complete a brief appropriateness test inside the app before opening your first position. This short assessment simply verifies that you understand the basic characteristics and risks associated with investing in stocks, ETFs, and ETCs.\n        \u003c/p\u003e\n      \u003c/div\u003e\n      \u003cdiv style=\"background: #f4f8fb; border-left: 4px solid #0066cc; padding: 14px 16px; border-radius: 0 8px 8px 0;\"\u003e\n        \u003cspan style=\"font-weight: 700; color: #0066cc; font-size: 14px;\"\u003eThe Fix:\u003c/span\u003e\n        \u003cp style=\"color: #555555; font-size: 14px; line-height: 1.5; margin: 4px 0 0 0;\"\u003e\n          Simply select the stock or ETF you wish to buy and follow the on-screen prompts to answer the quick questionnaire. As soon as you complete it, the asset class will unlock instantly, granting you full trading functionality.\n        \u003c/p\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\n\u003c/div\u003e\u003ch2 id=\"h_01KWXYVAVZE62Z1DVPE66ZFF26\"\u003e\u003cstrong\u003eNeed more help?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eIf something does not look right or trading does not resume after a known market event, contact Bitpanda Support via Livechat by logging in to your account.\u003c/p\u003e","user_segment_ids":[],"snippet":"recent news related to the \u003cem\u003esecurity\u003c/em\u003e. Key features of Real \u003cem\u003eSecurities\u003c/em\u003e","result_type":"article"},{"id":360001705580,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/360001705580.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/360001705580-I-m-new-to-Bitpanda-Where-should-I-start","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":243,"vote_count":575,"upvote_count":409,"downvote_count":166,"section_id":115001027285,"created_at":"2018-11-19T17:06:22Z","updated_at":"2026-08-06T10:05:11Z","name":"I'm new to Bitpanda. Where should I start?","title":"I'm new to Bitpanda. Where should I start?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-31T11:58:09Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["home 2","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cdiv class=\"responsive-video\"\u003e\u003ciframe src=\"//www.youtube-nocookie.com/embed/rauyjzK58U8\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c/iframe\u003e\u003c/div\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you are new to Bitpanda, this step by step walkthrough will help you to get started with our platform quickly and seamlessly.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HHF2FQXNMHPZ69F4QB2H6J8B\"\u003e\u003cstrong\u003eCreate, verify and secure your account\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe first step in joining the Bitpanda family is creating an account, which is easy and only takes a couple of minutes of your time:\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000902585-How-do-I-create-an-account-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eHow do I create an account?\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4 id=\"h_01HHF2FQXNXTGKZP5BZNFFS0WY\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Opening and maintaining a Bitpanda account is 100% free of charge.\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eNext, as part of UK financial regulations, all Bitpanda users are required to verify their accounts. This is to ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) requirements set by the FCA (\u003ca href=\"https://www.fca.org.uk/firms/financial-crime/cryptoassets-aml-ctf-regime\"\u003eFinancial Conduct Authority\u003c/a\u003e).\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000920649-How-to-verify-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eHow to verify?\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4 id=\"h_01HHF2FQXNAVWVANG942SY096Q\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e To use our services, you need to be at least 18 years of age. Additionally, please check if you reside in one of the \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360013898239-Accepted-countries-of-residence-for-the-verification\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ecountries where the verification process is supported in\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e and make sure to use one of the \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000996469-Accepted-Documents-for-verification\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eaccepted documents for verification\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/h4\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eVerified? Great – now it is time to make sure your account is safe. \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eAs your security is our priority, \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003ew\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003ee strongly recommend that you enable two-factor authentication (2FA). For further information, feel free to have a look at the following articles:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360002015220-What-is-Two-Factor-Authentication-2FA-and-how-do-I-activate-it-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhat is two-factor authentication (2FA) and how do I activate it?\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000645145-How-can-I-secure-my-Bitpanda-account-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eHow can I secure my Bitpanda account?\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4 id=\"h_01HHF2FQXND2BXA9XP32C0YV1E\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e Do not give anyone remote access to your device and do not share your login details with anyone. Bitpanda will never ask for your password or personal information.\u003c/span\u003e\n\u003c/h4\u003e\n\u003ch2 id=\"h_01HHF2FQXN5MJFG2A5VAQ1ZXHC\"\u003e\u003cstrong\u003eWhich services does Bitpanda offer?\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eNow that you have successfully verified and secured your account, you can start using the full scope of Bitpanda. Here is what you can do:\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HHF2FQXN17RY1X5MV7ES1EJG\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eManage your fiat wallet and buy or sell cryptocurrencies\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThrough your personal fiat wallet, you may deposit funds to or withdraw them from your account at any time. Also, your wallet gives you the option to buy and sell cryptocurrencies 24/7. To find out more about how this is done, please follow the steps outlined in the following articles: \u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000129560-How-can-I-deposit-money-on-my-Fiat-Wallet-and-how-do-I-buy-cryptocurrencies-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eHow can I deposit money to my fiat wallet and how do I buy cryptocurrencies?\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360001987359\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eHow can I sell cryptocurrencies and how do I withdraw money from my fiat wallet?\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4 id=\"h_01HHF2FQXN31G9HQDY0BSW77F6\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e Please note that any bank account you want to use on Bitpanda for deposits and withdrawals must be in your name, with the minimum amount for fiat transactions being EUR 10.\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/h4\u003e\n\u003ch4 id=\"h_01HHF2FQXNHRN31NXD6FE9M840\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e Please pay attention to the \u003c/span\u003e\u003ca href=\"https://www.bitpanda.com/en/limits#limits\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edeposit and withdrawal limits\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for fiat and cryptocurrencies. \u003c/span\u003e\n\u003c/h4\u003e\n\u003ch3 id=\"h_01HHF2FQXNWP57ZXMRVGCEYGF0\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eTip:\u003c/strong\u003e If your bank supports SEPA Instant, transfers up to EUR 100,000 arrive within minutes. Otherwise, it might take 1-3 business days.\u003c/span\u003e\u003c/h3\u003e\n\u003ch2 id=\"h_01HHF2FQXN70PY460ECHVSXQWE\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDeposit and send cryptocurrencies\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you send coins to your deposit addresses, your Bitpanda wallet will be automatically credited with the correct amount, after confirmation by \u003c/span\u003e\u003ca href=\"https://www.bitpanda.com/academy/en/lessons/how-does-a-blockchain-work\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ethe blockchain network\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. To deposit cryptocurrencies to your Bitpanda wallet or to send your cryptocurrencies from Bitpanda to another wallet, please follow the steps in the articles below:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000905909-How-can-I-deposit-cryptocurrencies-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eHow can I deposit cryptocurrencies?\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000902845-How-can-I-send-my-cryptocurrencies-\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eHow can I send my cryptocurrencies?\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4 id=\"h_01HHF2FQXN7V4SK33Y6VDPBE09\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e If a cryptocurrency is in \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000046479\"\u003e\u003cspan style=\"font-weight: 400;\"\u003etrade only mode\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e, it means it is currently only available for purchase and sale on Bitpanda. Once all the wallet features are available, we will announce this.\u003c/span\u003e\n\u003c/h4\u003e\n\u003ch2 id=\"h_01HHF2FQXNXGX7J50MGK3Z20RJ\"\u003e\u003cstrong\u003eAny questions?\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo stay in touch with us and read about the latest crypto developments, you might want to visit our \u003c/span\u003e\u003ca href=\"https://blog.bitpanda.com/en\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda Blog\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e or find out about \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360008972200#h_b7df8301-ce3b-4942-bd48-b3039fccf7f0\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ewhere you can follow Bitpanda on social media\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01HHF2FQXNMYT3GE9JP7FWN38P\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e To be notified about updates, click on \u003c/span\u003e\u003cstrong\u003eSubscribe to updates\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e on our \u003c/span\u003e\u003ca href=\"https://status.bitpanda.com/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003estatus page\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e and select the relevant topics you would like to be notified about.\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you still have open questions, please do not hesitate to \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new\"\u003e\u003cspan style=\"font-weight: 400;\"\u003econtact us\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eDon’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. \u003ca href=\"https://www.bitpanda.com/en-gb/legal/uk-risk-summary\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTake 2 mins to learn more\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003cdiv id=\"gtx-trans\" style=\"position: absolute; left: 21px; top: 442.644px;\"\u003e\n\u003cdiv class=\"gtx-trans-icon\"\u003e\u003c/div\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"our platform quickly and seamlessly. Create, verify and \u003cem\u003esecure\u003c/em\u003e your account The first step in joining the Bitpanda family","result_type":"article"},{"id":20323789647260,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/20323789647260.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/20323789647260-What-is-the-Bitpanda-Vision-Wallet","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":24052746189468,"created_at":"2025-05-29T07:54:00Z","updated_at":"2026-08-06T09:36:25Z","name":"What is the Bitpanda Vision Wallet?","title":"What is the Bitpanda Vision Wallet?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-08T14:47:30Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThe \u003cstrong\u003eBitpanda Vision Wallet\u003c/strong\u003e is a digital wallet that lets you \u003cstrong\u003emanage your cryptocurrencies independently\u003c/strong\u003e, without the need for intermediaries.\u003c/p\u003e\u003cp\u003eWith the \u003cstrong\u003eVision\u003c/strong\u003e Wallet, you can securely and intuitively access the world of Web3 – the set of technologies designed to make\u003cstrong\u003e the internet more open, decentralized, and secure\u003c/strong\u003e, giving people greater control over their digital identities.\u003c/p\u003e\u003cp\u003eWhile Web 2.0 is dominated by large centralized platforms that control user interactions, \u003ca href=\"https://www.bitpanda.com/academy/en/lessons/what-is-web3/\"\u003eWeb 3.0\u003c/a\u003e removes intermediaries, enabling direct and transparent exchanges between individuals.\u003c/p\u003e\u003cp\u003eIn short, by using the Bitpanda \u003cstrong\u003eVision\u003c/strong\u003e Wallet, you gain \u003cstrong\u003egreater control\u003c/strong\u003e over your data, activities, and digital assets, along with direct access to the\u003cstrong\u003e latest innovations powered by Web3.\u003c/strong\u003e\u003c/p\u003e\u003ch2 id=\"h_01K4W30ZFC8D17ZTW77FXX8E8S\"\u003e\u003cstrong\u003eWhat makes the Bitpanda Vision Wallet different from other digital wallets\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eUnlike traditional digital wallets, this one is built on \u003cstrong\u003eaccount abstraction\u003c/strong\u003e technology. In practice, this means \u003cstrong\u003ea much smoother and simpler user experience\u003c/strong\u003e, similar to that of a trading app or a broker, while still preserving all the advantages of \u003ca href=\"https://www.bitpanda.com/academy/en/lessons/what-is-decentralised-finance-defi/\"\u003e\u003cstrong\u003edecentralized finance (Vision)\u003c/strong\u003e\u003c/a\u003e. In concrete terms, it’s \u003cstrong\u003eyou – and only you\u003c/strong\u003e who has full control of your keys and assets: no one else, not even Bitpanda, can access or move your funds.\u003c/p\u003e\u003ch2 id=\"h_01K4W1ST9P2SF2EBRNNZYTSXNY\"\u003e\u003cstrong\u003eWhy use it?\u003c/strong\u003e\u003c/h2\u003e\u003cp\u003eThe Bitpanda \u003cstrong\u003eVision\u003c/strong\u003e Wallet is designed to be \u003cstrong\u003eeasy to use\u003c/strong\u003e, while giving you access to the full range of \u003cstrong\u003eopportunities offered by Vision tools\u003c/strong\u003e.\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e316c2de49df38c16f904402854af3229\"\u003eIf you’re a \u003cstrong\u003ebeginner\u003c/strong\u003e, you’ll find a \u003cstrong\u003eclear and intuitive interface\u003c/strong\u003e that helps you take your first steps in a world that can sometimes feel complex.\u003c/li\u003e\n\u003cli data-list-item-id=\"e3ca7d3d597247b42a2efda2639e735d9\"\u003eIf you’re an \u003cstrong\u003eexperienced user\u003c/strong\u003e, you can immediately take advantage of the \u003cstrong\u003eadvanced features\u003c/strong\u003e to manage your tokens, interact with \u003cstrong\u003eVision\u003c/strong\u003e protocols, swap cryptocurrencies, generate yield, and much more.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eAll of this is packed into a single mobile app, built to deliver a smooth, streamlined experience.\u003c/p\u003e\u003ch2 id=\"h_01JWDFYXW883DB4TWJ0PVHBRT0\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow to set up your \u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003eVision\u003c/strong\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003e Wallet\u003c/strong\u003e\u003c/span\u003e\n\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eGetting started is quick and easy.\u003c/span\u003e\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e24daae81977f838dddde7aad40a4c8cf\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eDownload the Bitpanda \u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003eVision\u003c/strong\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003e Wallet app\u003c/strong\u003e from your mobile store (App Store, Google Play…).\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e0241b830952dbb513a50277b8c336f79\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003eFrom there, you can choose to \u003cstrong\u003ecreate a new wallet or import a previously created Bitpanda \u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003eVision\u003c/strong\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003e Wallet\u003c/strong\u003e. You’ll be guided through onboarding in a few simple steps.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003ch3 id=\"h_01JW88NBW2JZ1KN7504AAKZ3D0\"\u003e\n\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eNote: \u003c/strong\u003eIf you’re already a Bitpanda user, you can connect your Broker account to the Bitpanda \u003c/span\u003e\u003cstrong\u003eVision\u003c/strong\u003e\u003cspan style=\"color: #000000;\"\u003e Wallet app. This will allow you to benefit from enhanced features and better integration. \u003c/span\u003e\n\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIn just a few minutes, you’ll be ready to explore Web3.\u003c/span\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01JWDFYXW8VPVS1AQMEB43WYRN\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eWhich blockchains and tokens are supported in \u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003eVision\u003c/strong\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003e Wallet?\u003c/strong\u003e\u003c/span\u003e\n\u003c/h2\u003e\u003cp\u003e\u003cstrong\u003eVision\u003c/strong\u003e Wallet supports a wide range of assets on the \u003cstrong\u003eSVM (Solana) chain\u003c/strong\u003e. This integration comes out of the box and doesn’t require any complex bridging or manual configuration.\u003c/p\u003e\u003ch2 id=\"h_01JWDFYXW8P1QDCRX480NE9XQB\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSecurity features of Bitpanda \u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003eVision\u003c/strong\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003e Wallet\u003c/strong\u003e\u003c/span\u003e\n\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSecurity is at the heart of the \u003c/span\u003e\u003cstrong\u003eVision\u003c/strong\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e Wallet. It’s built to meet Bitpanda’s high standards, with extra protection for your keys and transactions. You stay fully in control of your wallet at all times, it’s \u003cstrong\u003e100% non-custodial\u003c/strong\u003e. No one but you has access to your private keys.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eA key security feature is \u003cstrong\u003eBitpanda Backup\u003c/strong\u003e, which offers optional encrypted backup. Your recovery seed is split into two encrypted shards. One is stored securely by Bitpanda, and the other is saved to your own cloud account (iCloud or Google Drive). Both shards are required to restore access, meaning Bitpanda can never access your wallet on its own.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIn addition, the wallet performs \u003cstrong\u003esmart contract screening\u003c/strong\u003e to help protect you from interacting with malicious on-chain code.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"bridging or manual configuration. \u003cem\u003eSecurity\u003c/em\u003e features of Bitpanda Vision Wallet \u003cem\u003eSecurity\u003c/em\u003e is at the heart of the Vision Wallet","result_type":"article"},{"id":17171817240988,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/17171817240988.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/17171817240988-Blockchain-confirmations-for-irreversible-transactions","author_id":1904458767514,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000587979,"created_at":"2024-11-29T16:24:49Z","updated_at":"2026-08-06T10:12:27Z","name":"Blockchain confirmations for irreversible transactions","title":"Blockchain confirmations for irreversible transactions","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-11-29T16:35:55Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["MiCAR","uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003eTo comply with the Markets in Crypto-Assets Regulation (MiCAR), we are providing the necessary information on the number of blockchain confirmations required for transactions to become irreversible. This information is essential for ensuring transparency and security for our users when making crypto deposits and withdrawals.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003ch2 id=\"h_01JDWBSD2HMG0YY9BAT4NP5YBP\"\u003eWhy these confirmations matter\u003c/h2\u003e\n\u003cp\u003eBlockchain confirmations are a measure of how many blocks have been added to the blockchain since a transaction was included in a block. Each additional block added on top of the block containing the transaction increases the security and finality of that transaction. The higher the number of confirmations, the more secure and irreversible the transaction becomes.\u003c/p\u003e\n\u003cp\u003eBelow, you will find a detailed table outlining the confirmations needed for each supported network.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003ch2 id=\"h_01JDWBT7E3F7P9777ZYWDNZB92\"\u003eConfirmations needed for irreversible transactions\u003c/h2\u003e\n\u003cdiv\u003e\n\u003ctable style=\"width: 61.4308%; height: 1072px;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol\u003e\n\u003ccol\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"text-align: center; width: 44.1509%;\"\u003e\u003cstrong\u003eNetwork *\u003c/strong\u003e\u003c/td\u003e\n\u003ctd style=\"text-align: center; width: 66.2427%;\"\u003e\u003cstrong\u003eConfirmations needed **\u003c/strong\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eAlephzero\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e100\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eAlgorand\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e1\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eAvalanche X\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e1\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eBitcoin\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e6\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eBitcoin Cash\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e15\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eBSC\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e40\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eCardano\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e24\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eCosmos\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e30\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eDash\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e24\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eDogecoin\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e6\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eEosio\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e600\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eEthereum\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e30\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eFlare\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e30\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eIOTA\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e1\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eKomodo\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e30\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eLitecoin\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e12\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eLisk\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e20\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eNEM\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e30\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eNEO3\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e40\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eOntology\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e40\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003ePolkadot\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e30\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003ePolygon\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e300\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eRipple\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e10\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eShimmer\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e1\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eSolana\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e40\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eStellar\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e3\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eTezos\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e30\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eTron\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e60\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eVechain\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e40\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003eWaves\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e20\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 44.1509%;\"\u003ezCash\u003c/td\u003e\n\u003ctd style=\"width: 66.2427%;\"\u003e130\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003cp\u003e\u003cstrong\u003e* Network:\u003c/strong\u003e The blockchain network where the transaction is processed.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e** Confirmations needed: \u003c/strong\u003eThe number of confirmations required for the transaction to be considered irreversible on that network.\u003c/p\u003e\n\u003cbr\u003e\n\u003ch3 id=\"h_01JDWC12X59Q9QC77KRM1QSXM0\"\u003e\n\u003cspan style=\"color: #434343;\"\u003eExample: \u003c/span\u003eIf you make a transaction on the Bitcoin network, it will be considered irreversible after 6 confirmations. This means that 6 additional blocks must be added to the Bitcoin blockchain after the block containing your transaction.\u003c/h3\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"increases the \u003cem\u003esecurity\u003c/em\u003e and finality of that transaction. The higher the number of confirmations, the more \u003cem\u003esecure\u003c/em\u003e and irreversible","result_type":"article"},{"id":4710404134428,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/4710404134428.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/4710404134428-Why-is-my-account-inactive","author_id":3016949109,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":115001228725,"created_at":"2022-04-19T13:59:19Z","updated_at":"2026-08-06T10:09:15Z","name":"Why is my account inactive?","title":"Why is my account inactive?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-09-17T13:44:51Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["uk_ready_to_publish","uk_limited_migration"],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eHere at Bitpanda, security is our top priority. That is why, in rare cases, we may be required to temporarily suspend or, in even rarer cases, terminate a user’s account in order to guarantee the safety of your account, the platform itself and all of our users, as well and to comply with all applicable laws.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you get the error message \"Account is inactive\" when logging in, \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?id=360002859299\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eplease contact us\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. We will then attempt to find a solution for you as soon as possible.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K42Q9SD53C72FRKJ6S9N5GYD\"\u003e\u003cstrong\u003eReasons\u003c/strong\u003e\u003c/h2\u003e\n\u003ch3 id=\"h_01K42Q9SD53N3HMWT0RY81G6S5\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e A detailed overview why an account might be temporarily suspended or terminated can be found in our \u003c/span\u003e\u003ca href=\"https://cdn.bitpanda.com/terms-and-conditions/user-agreement-bitpanda-bitpanda-uk-ltd-en-1.0.1.pdf\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eterms and conditions\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\n\u003c/h3\u003e\n\u003ch4 id=\"h_01K42Q9SD53SZH2E82S29P7QJP\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e Keep in mind that for security reasons, we cannot comment publicly on all the reasons for the suspension or termination of an account.\u003c/span\u003e\n\u003c/h4\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe decision to temporarily suspend or terminate an account might be directly or indirectly linked to one or more of the following reasons:\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K42Q9SD5M20KTQCC1Z0BX0RP\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUnsettled fiat transaction/s\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour requested transaction amount has been credited to your Bitpanda account but the actual transfer has been put on hold or was never made. Once we can confirm that the respective transaction has been successfully completed on your end, we will reactivate all services for your account. In the meantime, we kindly ask for your patience.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K42Q9SD5H30WF4DD1NFWW4GK\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eMultiple Bitpanda accounts\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003ePlease note that Bitpanda does not allow multiple accounts for one person. In the case of a double account, please contact us using our \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new\"\u003econtact form\u003c/a\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e, then enter your registered email in the appropriate field and let us know which email address and phone number you would like to use for your Bitpanda account in the future. After you provide information about why you have opened more than one account, we may then be able to reactivate your desired account.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K42Q9SD5T3JXAG4KEQ171N9S\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAccount sharing\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSharing your account with another person is prohibited. You should be the only person with access to your account. \u003c/span\u003e\u003c/p\u003e\n\u003ch4 id=\"h_01K42Q9SD5JSYSYJ7NSSNK3SBM\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e When setting up your Bitpanda account, please make sure to choose a new password which you do not use for any other service. Never share your password with another person and change it immediately should someone else find it out.\u003c/span\u003e\n\u003c/h4\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAlso, any bank account or credit card you want to use for your transactions on Bitpanda must be in your name and cannot be associated with more than one Bitpanda account. For more information, please refer to our article on \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/360000046579\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehow to change or add a bank account to your fiat wallet\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K42Q9SD512VX29JW86AQVPP8\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eProviding incorrect data\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWilfully providing incorrect, incomplete, outdated or misleading data to Bitpanda or to a payment service provider will lead to the deactivation of your account.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K42Q9SD5MPNVH5V7YA6QD5ZN\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAbuse\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIntentionally abusing the Bitpanda \u003c/span\u003e\u003ca href=\"https://support.bitpanda.com/hc/en-us/articles/115002576209-Tell-a-Friend\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eTell-a-Friend programme\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e is strictly prohibited. \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003ePlease note that our Tell-a-Friend programme is a friend invitation programme only. If you wish to recommend our services to a wider audience, please apply for our \u003ca href=\"https://www.bitpanda.com/en-gb/affiliate-programme\"\u003eaffiliate programme\u003c/a\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K42Q9SD5EPWMZ6653BD9XYAX\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eExtraordinary termination rights\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFor a detailed overview of all extraordinary account termination rights, please refer to our \u003c/span\u003e\u003ca href=\"https://cdn.bitpanda.com/terms-and-conditions/user-agreement-bitpanda-bitpanda-uk-ltd-en-1.0.1.pdf\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eterms and conditions\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch4 id=\"h_01K42Q9SD5HWF7RP680P11EAAC\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e Please note that in the event of the permanent termination of an account, Bitpanda is not obligated to disclose any findings or information acquired by Bitpanda's security and risk management procedures to the client. Due to security reasons, \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eBitpanda cannot provide any further information about why an account has been terminated and will not process any requests about it.\u003c/span\u003e\n\u003c/h4\u003e\n\u003ch4 id=\"h_01K42Q9SD5GY3JZJG1FPZ6G64E\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e Please note that \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eit is not possible to create a new account or to reactivate the existing account after it has been permanently closed.\u003c/span\u003e\n\u003c/h4\u003e","user_segment_ids":[],"snippet":"information acquired by Bitpanda's \u003cem\u003esecurity\u003c/em\u003e and risk management procedures to the client. Due to \u003cem\u003esecurity\u003c/em\u003e reasons, Bitpanda cannot","result_type":"article"},{"id":22922324789404,"url":"https://bitpanda.zendesk.com/api/v2/help_center/en-us/articles/22922324789404.json","html_url":"https://support.bitpanda.com/hc/en-us/articles/22922324789404-Trouble-Registering-a-Bitpanda-Account","author_id":19316809934748,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":24052072148252,"created_at":"2025-10-13T13:28:49Z","updated_at":"2026-08-06T15:05:22Z","name":"Trouble Registering a Bitpanda Account","title":"Trouble Registering a Bitpanda Account","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-27T11:45:11Z","user_segment_id":null,"permission_group_id":84659,"content_tag_ids":[],"label_names":["uk_ready_to_publish","uk_limited_migration"],"body":"\u003csection lang=\"en\"\u003e\n    \u003cp\u003e\n      If you can’t complete registration, it’s usually due to one of the following\n      reasons:\n    \u003c/p\u003e\n    \u003col\u003e\n      \u003cli\u003e\n        Your email address or phone number already exists in our system.\n      \u003c/li\u003e\n      \u003cli\u003eYour new account was locked right after verification.\u003c/li\u003e\n    \u003c/ol\u003e\n    \u003cp\u003e\n      This article explains why these issues happen and how to fix them quickly.\n    \u003c/p\u003e\n    \u003c!-- H2: consistent with other articles --\u003e\n    \u003ch2 id=\"h_01K2ZENDESK_SCENARIO_OVERVIEW\"\u003eQuick overview\u003c/h2\u003e\n    \u003cfigure class=\"wysiwyg-table\" style=\"border-radius: 12px; overflow: hidden; margin-top: 12px;\"\u003e\n      \u003ctable style=\"margin: 0; width: 100%; border-collapse: collapse; font: 16px/1.5 system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial; color: #000;\"\u003e\n        \u003cthead style=\"background: #103e36; color: #fff;\"\u003e\n          \u003ctr\u003e\n            \u003cth style=\"text-align: center; padding: 12px 8px;\"\u003eIssue\u003c/th\u003e\n            \u003cth style=\"text-align: center; padding: 12px 8px;\"\u003eWhy it happens\u003c/th\u003e\n            \u003cth style=\"text-align: center; padding: 12px 8px;\"\u003eWhat to do\u003c/th\u003e\n          \u003c/tr\u003e\n        \u003c/thead\u003e\n        \u003ctbody\u003e\n          \u003ctr style=\"background: #fff;\"\u003e\n            \u003ctd style=\"padding: 10px 8px;\"\u003e1. Email or phone already registered\u003c/td\u003e\n            \u003ctd style=\"padding: 10px 8px;\"\u003e\n              Your details exist on an earlier Bitpanda account (active,\n              previously deleted/closed, or used for a business account\n              / by someone else).\n            \u003c/td\u003e\n            \u003ctd style=\"padding: 10px 8px;\"\u003e\n              Request reactivation of the original account or tell\n              us the\n              number is no longer yours.\n            \u003c/td\u003e\n          \u003c/tr\u003e\n          \u003ctr style=\"background: #fff;\"\u003e\n            \u003ctd style=\"padding: 10px 8px;\"\u003e2. Account locked after verification\u003c/td\u003e\n            \u003ctd style=\"padding: 10px 8px;\"\u003e\n              Verification was completed on more than one account,\n              which\n              isn’t allowed. For security, the new account may be locked.\n            \u003c/td\u003e\n            \u003ctd style=\"padding: 10px 8px;\"\u003e\n              Submit a review request so we can securely unlock or\n              advise\n              next steps.\n            \u003c/td\u003e\n          \u003c/tr\u003e\n        \u003c/tbody\u003e\n      \u003c/table\u003e\n    \u003c/figure\u003e\n    \u003c!-- NEW H2 --\u003e\n    \u003ch2 id=\"h_01K2ZENDESK_ACTION_STEPS\"\u003eWhat you need to do\u003c/h2\u003e\n    \u003cp\u003e\n      Select the case that matches your issue to get the right steps and access\n      the correct request form.\n    \u003c/p\u003e\n  \u003c/section\u003e\u003cdiv id=\"reg-issues-tabs\" class=\"tabs\" role=\"tablist\" aria-label=\"Registration issues\"\u003e\n  \u003cstyle\u003e\n    #reg-issues-tabs .tabs-menu{display:flex; gap:6px; flex-wrap:wrap; margin:12px 0;}\n    #reg-issues-tabs .tabs-row{display:flex; width:100%; gap:6px;}\n    #reg-issues-tabs .tabs-link{\n      display:flex; align-items:center; justify-content:center; text-align:center;\n      padding:10px 14px; border:1px solid #d6d6d6; background:#fff; color:#103e36;\n      border-radius:8px; cursor:pointer; flex:1; user-select:none; font-weight:600;\n      transition:all .15s ease;\n    }\n    #reg-issues-tabs .tabs-link:hover{box-shadow:0 2px 8px rgba(0,0,0,.06);}\n    #reg-issues-tabs .tabs-link.is-active{background:#103e36!important; color:#fff!important; border-color:#103e36;}\n    #reg-issues-tabs .tab{border:1px solid #e6e6e6; border-radius:12px; padding:18px; background:#fff;}\n    #reg-issues-tabs .tab.is-hidden{display:none;}\n    #reg-issues-tabs .cta{\n      display:inline-block; padding:10px 18px; background:#103e36; color:#fff;\n      text-decoration:none; border-radius:6px; font-weight:600; transition:filter .15s;\n    }\n    #reg-issues-tabs .cta:hover{filter:brightness(0.95);}\n    #reg-issues-tabs p{margin:0 0 12px;}\n    #reg-issues-tabs ol,#reg-issues-tabs ul{margin:0 0 12px 18px;}\n\n    /* Collapsible highlight sections (A/B/How to) */\n    details.highlight {\n      border-left: 4px solid #103e36;\n      padding: 10px 14px;\n      margin: 12px 0;\n      background: #f9faf9;\n      border-radius: 6px;\n    }\n    details.highlight \u003e summary {\n      cursor: pointer;\n      font-weight: 600;\n      color: #103e36;\n      list-style: none;\n      display: flex;\n      align-items: center;\n    }\n    details.highlight \u003e summary::before {\n      content: \"▸\";\n      margin-right: 8px;\n      font-size: 0.9rem;\n      transition: transform 0.2s;\n    }\n    details.highlight[open] \u003e summary::before {\n      transform: rotate(90deg);\n    }\n\n    /* Neutral info boxes (Tip / What we may ask for) */\n    .info-box{\n      background:#f5f7f8;\n      border:1px solid #e6e6e6;\n      border-radius:6px;\n      padding:12px 16px;\n      color:#000;\n      margin-top:16px;\n    }\n    .info-box strong::before{content:'ℹ️ '; margin-right:4px;}\n  \u003c/style\u003e\n  \u003cdiv class=\"tabs-menu\"\u003e\n    \u003cdiv class=\"tabs-row\"\u003e\n      \u003cspan class=\"tabs-link\" role=\"tab\" aria-selected=\"false\" tabindex=\"0\" data-tab=\"0\" aria-controls=\"panel-registered\"\u003eEmail/phone already registered\u003c/span\u003e\u003cspan class=\"tabs-link\" role=\"tab\" aria-selected=\"false\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"panel-locked\"\u003eAccount locked after verification\u003c/span\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003c!-- PANEL 1 --\u003e\n  \u003cdiv class=\"tab is-hidden\" id=\"panel-registered\" role=\"tabpanel\" aria-labelledby=\"tab-registered\"\u003e\n    \u003ch2 id=\"h_01K2ZENDESK_ALREADY_EXISTS\"\u003eEmail or phone number already registered\u003c/h2\u003e\n    \u003cp\u003e\n      You’ll see this if our system detects that either your\n      \u003cstrong\u003eemail address\u003c/strong\u003e or \u003cstrong\u003ephone number\u003c/strong\u003e is\n      already\n      linked to an existing Bitpanda profile (including previously closed\n      profiles).\n    \u003c/p\u003e\n    \u003cp style=\"margin: 0 0 16px 0;\"\u003e\n      \u003ca class=\"cta\" href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=reactivation_of_inactive_account\u0026amp;ticket_form_id=9052443718172\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\n          Open the Account Reactivation form\n        \u003c/a\u003e\n    \u003c/p\u003e\n    \u003cdetails class=\"highlight\"\u003e\n      \u003csummary\u003eYou used these details before and want to continue\u003c/summary\u003e\n      \u003cp\u003e\n        If you once had a Bitpanda account (even if you requested deletion/closure),\n        the profile can still exist in a deactivated state. In that case,\n        the fastest\n        solution is to \u003cstrong\u003ereactivate the original account\u003c/strong\u003e.\n      \u003c/p\u003e\n      \u003col\u003e\n        \u003cli\u003e\n          Open our\n          \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=reactivation_of_inactive_account\u0026amp;ticket_form_id=9052443718172\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Reactivation form\u003c/a\u003e.\n        \u003c/li\u003e\n        \u003cli\u003e\n          Use the \u003cstrong\u003esame email address\u003c/strong\u003e you’re trying\n          to register with.\n        \u003c/li\u003e\n        \u003cli\u003e\n          Provide any extra details we ask for (e.g., former phone\n          number, approximate last access).\n        \u003c/li\u003e\n        \u003cli\u003e\n          Submit the form. We’ll guide you through reactivation securely.\n        \u003c/li\u003e\n      \u003c/ol\u003e\n      \u003cdiv class=\"info-box\" style=\"margin-top: 12px;\"\u003e\n        \u003cstrong\u003eTip:\u003c/strong\u003e If you no longer have access to the old\n        email account, mention this clearly in the form so we can advise\n        a secure recovery path.\n      \u003c/div\u003e\n    \u003c/details\u003e\n    \u003cdetails class=\"highlight\"\u003e\n      \u003csummary\u003eYour phone number is flagged, but you didn’t use it\u003c/summary\u003e\n      \u003cp\u003e\n        Sometimes a phone number is already attached to a different Bitpanda\n        account\n        (for example, a relative’s profile or a company/business account).\n      \u003c/p\u003e\n      \u003cul\u003e\n        \u003cli\u003e\n          If the number is now yours (e.g., recycled by a carrier),\n          tell us in the\n          \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=reactivation_of_inactive_account\u0026amp;ticket_form_id=9052443718172\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Reactivation form\u003c/a\u003e\n          so we can investigate and free it up if appropriate.\n        \u003c/li\u003e\n        \u003cli\u003e\n          If the number belongs to someone else (family/shared device),\n          register with a \u003cstrong\u003edifferent phone number\u003c/strong\u003e that\n          only you control.\n        \u003c/li\u003e\n        \u003cli\u003e\n          If the number is tied to a \u003cstrong\u003ebusiness account\u003c/strong\u003e,\n          please register your personal account with your own personal\n          number/email.\n        \u003c/li\u003e\n      \u003c/ul\u003e\n    \u003c/details\u003e\n    \u003cdiv class=\"info-box\"\u003e\n      \u003cstrong\u003eWhat we may ask for\u003c/strong\u003e\n      \u003cul\u003e\n        \u003cli\u003e\n          Confirmation that you are the rightful owner of the email/phone\n          number.\n        \u003c/li\u003e\n        \u003cli\u003e\n          Additional information to locate the original account (e.g.,\n          previous address or partial IBAN, if applicable).\n        \u003c/li\u003e\n      \u003c/ul\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003c!-- PANEL 2 --\u003e\n  \u003cdiv class=\"tab is-hidden\" id=\"panel-locked\" role=\"tabpanel\" aria-labelledby=\"tab-locked\"\u003e\n    \u003ch2 id=\"h_01K2ZENDESK_LOCKED_AFTER_KYC\"\u003eAccount locked after verification\u003c/h2\u003e\n    \u003cp\u003e\n      If your registration went through but your account was\n      \u003cstrong\u003elocked right after completing verification\u003c/strong\u003e, it’s\n      usually\n      because identity verification was attempted or completed on more\n      than one\n      Bitpanda account. For security and compliance, only one personal\n      account\n      per individual is permitted, so we place a temporary lock to review.\n    \u003c/p\u003e\n    \u003cp style=\"margin: 0 0 16px 0;\"\u003e\n      \u003ca class=\"cta\" href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=reactivation_of_inactive_account\u0026amp;ticket_form_id=9052443718172\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\n          Open the Locked Account Review form\n        \u003c/a\u003e\n    \u003c/p\u003e\n    \u003cdetails class=\"highlight\"\u003e\n      \u003csummary\u003eHow to request a review/unlock\u003c/summary\u003e\n      \u003col\u003e\n        \u003cli\u003e\n          Open our\n          \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=reactivation_of_inactive_account\u0026amp;ticket_form_id=9052443718172\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLocked Account Review form\u003c/a\u003e.\n        \u003c/li\u003e\n        \u003cli\u003e\n          Submit the email address of the locked profile and a short\n          explanation (e.g., “I accidentally verified a second account”).\n        \u003c/li\u003e\n        \u003cli\u003e\n          We’ll review the situation, secure your primary account,\n          and let you know the outcome by email.\n        \u003c/li\u003e\n      \u003c/ol\u003e\n    \u003c/details\u003e\n  \u003c/div\u003e\n  \u003cscript\u003e\n    (function(){\n      var root=document.getElementById('reg-issues-tabs'); if(!root) return;\n      var links=root.querySelectorAll('.tabs-link'); var panels=root.querySelectorAll('.tab');\n      function activate(i){\n        links.forEach((l,idx)=\u003e{l.classList.toggle('is-active',idx===i); l.setAttribute('aria-selected',idx===i?'true':'false');});\n        panels.forEach((p,idx)=\u003ep.classList.toggle('is-hidden',idx!==i));\n      }\n      links.forEach((link,i)=\u003e{\n        link.id = i===0 ? 'tab-registered' : 'tab-locked';\n        link.addEventListener('click',()=\u003eactivate(i));\n        link.addEventListener('keydown',e=\u003e{if(e.key==='Enter'||e.key===' '){e.preventDefault();activate(i);}});\n      });\n      activate(0);\n    })();\n  \u003c/script\u003e\n\u003c/div\u003e\u003ch2 id=\"h_01K2ZENDESK_BEFORE_YOU_SUBMIT\"\u003eBefore you submit\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e08537aba500b721630135d64c5e78343\"\u003eUse an email inbox you can access now (you’ll receive updates there).\u003c/li\u003e\n\u003cli data-list-item-id=\"e0071d78ae862271b7f5f0fe4e63f7a05\"\u003eEnable SMS/phone reception on the number you intend to use for your personal account.\u003c/li\u003e\n\u003cli data-list-item-id=\"e148c5f17b39e5f577b4e76c944ef9c04\"\u003eHave a valid, government-issued photo ID ready in case we need to re-confirm ownership.\u003c/li\u003e\n\u003c/ul\u003e\u003ch2 id=\"h_01K2ZENDESK_AFTER_YOU_SUBMIT\"\u003eAfter you submit\u003c/h2\u003e\u003cp\u003eWe’ll email you as soon as we’ve reviewed your request. In some cases, we may ask for additional details to make sure we’re assigning the correct email/phone to the correct person and keeping your account secure.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch2 id=\"h_01JYNNBGJCEAB6GV8E09E8G8PR\"\u003e\u003cstrong\u003eFrequently Asked Questions\u003c/strong\u003e\u003c/h2\u003e\u003cdiv class=\"accordion accordion--default\"\u003e\n    \u003cdiv class=\"accordion__item\"\u003e\n      \u003cdiv class=\"accordion__item-title\"\u003e\n        \u003cstrong\u003eI requested deletion long ago. Why do my details still exist?\u003cbr\u003e\u003c/strong\u003e\n      \u003c/div\u003e\n      \u003cdiv class=\"accordion__item-content\"\u003e\n        Certain identifiers may remain reserved to prevent impersonation\n        and to meet security, audit, and legal obligations. Use the\n        \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=reactivation_of_inactive_account\u0026amp;ticket_form_id=9052443718172\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Reactivation form\u003c/a\u003e\n        so we can restore safe access to your original profile.\n      \u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"accordion__item\"\u003e\n      \u003cdiv class=\"accordion__item-title\"\u003e\n        \u003cstrong\u003eCan you merge two personal accounts?\u003cbr\u003e\u003c/strong\u003e\n      \u003c/div\u003e\n      \u003cdiv class=\"accordion__item-content\"\u003e\n        No. We’ll help you keep one personal account as your primary profile\n        and guide you on closing any duplicates if needed.\n      \u003c/div\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"accordion__item\"\u003e\n      \u003cdiv class=\"accordion__item-title\"\u003e\n        \u003cstrong\u003eMy phone number changed. What should I do?\u003cbr\u003e\u003c/strong\u003e\n      \u003c/div\u003e\n      \u003cdiv class=\"accordion__item-content\"\u003e\n        Submit the\n        \u003ca href=\"https://support.bitpanda.com/hc/en-us/requests/new?deeplink=reactivation_of_inactive_account\u0026amp;ticket_form_id=9052443718172\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Reactivation form\u003c/a\u003e\n        and let us know the old and new numbers so we can assist.\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\u003ch2 id=\"h_01K2ZENDESK_NEED_HELP\"\u003eNeed more help?\u003c/h2\u003e\u003cp\u003eIf you’re stuck or unsure which form to use, visit our \u003ca href=\"https://support.bitpanda.com/hc/en-us\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eHelp Center\u003c/a\u003e and search for “registration”, or contact us via either of the forms above—we’ll point you in the right direction.\u003c/p\u003e","user_segment_ids":[],"snippet":"account, which isn’t allowed. For \u003cem\u003esecurity\u003c/em\u003e, the new account may be locked.","result_type":"article"}]}