Cryptocurrency transactions to your Bitpanda Wallet will be automatically credited from us.
For a transaction, you can use a Blockchain Explorer to find out for yourself if the transaction has been confirmed by the network and hence was successful.
On Bitpanda, just click on the transaction ID, which is a link to a blockchain explorer. There you can see if a transaction has been confirmed by the network.
If the transaction is confirmed, it was successful.
To check a transaction, you can also search for a particular wallet address in a blockchain explorer. Then all transactions of this address will be displayed.
Note: Please note that there are minimum deposits on Bitpanda. Deposits below the minimum deposit amount are unfortunately lost and can not be refunded.
However, should a confirmed transaction not been credited to you, please contact our customer support and we will fix your problem as soon as possible.