Cryptocurrency transactions to your Bitpanda Wallet will be automatically credited from us.
For a transaction, you can use a Blockchain Explorer to find out for yourself if the transaction has been confirmed by the network and hence was successful.
On Bitpanda, just click on the transaction ID, which is a link to a blockchain explorer. There you can see if a transaction has been confirmed by the network.
If the transaction was confirmed several times, it was successful.
To check a transaction, you can also search for a particular wallet address in a blockchain explorer. Then all transactions of this address will be displayed.
Please note that there are minimum deposits on Bitpanda. Deposits below the minimum deposit amount are unfortunately lost and can not be refunded.
Please see our rules regarding minimum deposits:
However, should a confirmed transaction not been credited to you, please contact our customer support at [email protected] and they will fix your problem as soon as possible.
To speed up this process, we recommend that you contact us with the transaction ID, the receiving address, the name of the cryptocurrency, and the approximate time of the transaction.