Forgot your password or PIN?

Password

Do you have trouble accessing your account with your password? Please make sure that you have not made any typing errors and that no auto fill option is activated. Please pay attention to case sensitivity and a maximum of 72 characters.

If you have forgotten your password:

  1. Select Lost your password? on the login screen
  2. Enter the email address you’ve registered on Bitpanda and click on Request Password Reset
  3. In the email you’ll get from us, click on Reset Password
  4. Choose your new password

Please make sure to choose a new password which you only use for your Bitpanda account. Please never share your password with another person and change it immediately should someone else find it out.

Tip: If you find it difficult to remember many different secure passwords, you can use a password manager.

Note: Withdrawals will be blocked for 48 hours due to security reasons. We cannot shorten this barrier.

Should you still not be able to log in, please write our support.

Also, mind that Bitpanda will never ask you for your password. Therefore, never send us your password by email.

PIN

On the Bitpanda App there is a four-digit PIN in addition to the password.

In case you forgot your PIN, just tap on Log out in the upper-right corner. Then choose a new PIN on your next Login.

Note: Whenever you log out of the app you have to determine the PIN again on your next login.

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