Should you have a problem or question regarding your account, please submit a request via our contact form. This is the fastest and most secure way to process your request.
We currently do not offer active phone support. We are sorry for the inconvenience.
In certain cases we may have to call you for security reasons, however before calling our users we will always send out an email informing them that they can expect an incoming call from Bitpanda.
However we will never write direct messages or call you via Telegram. Additionally, if you are in doubt about the origin of a phone call or unsure about the origin of certain information, then please take a closer look at our how to spot an online scam article on our Helpdesk.