How can I change my phone number?

Changing your registered phone number is easily done. There are just a few details to take care of. Therefore, please stick to the process as outlined in this article.

Note: We currently accept phone numbers based in countries where our services are available.

Once you have filled in your personal data during the registration process and clicked on Save and continue, you can no longer edit any of the information entered. If you have made a typo, accidentally entered the wrong phone number or simply switched to a new phone number, please contact us from the email you registered with and follow the instructions.

How do I change my phone number?

To change your registered mobile phone number, please send us a picture of the identity document you used for your verification (identity card or passport), next to a handwritten note with the following information:

- "Bitpanda Phone Number Change"
- Your new number
- Today’s date

Note: Please also write your new phone number in the email you are going to send us, to avoid confusion.

Send us the picture using our contact form and enter your registered email address in the appropriate field.

Step 1:

Grab a sheet of paper.

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Step 2:

Fetch the same type of identity document you used for the verification of your account (identity card or passport).

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Note: We can only accept the same type of identity document you used for your verification. For example, if you verified with a passport, we cannot accept an ID card. Please note that we cannot accept expired documents. However, we can accept a renewed document if it matches the identity document you verified with.

Step 3:

Write down the following information on the sheet of paper.

- "Bitpanda Phone Number Change"
- Your new number
- Today’s date

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Step 4:

Take a picture of your identity card or passport next to the handwritten notice.

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Note: We need a picture showing the handwritten note next to your identity document. Make sure your date of birth and name are legible on your identity document. Please note that the document needs to be fully visible and ensure that all edges of the document are visible. We cannot accept cut-off documents as valid proof of identity.

Step 5:

To change your registered mobile phone, send us the picture using our contact form and enter your registered email address in the appropriate field.

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Note: Please also write your new phone number in the email you are going to send us, to avoid confusion.

Avoid common mistakes

Please note that we do not accept scans. Please don't send a selfie/portrait photo, since legibility in such pictures is not sufficient. Therefore, please only send in the documents as outlined above. Thank you.

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Tip: Please note that you need to let us know if another account is already using your new number. We do not accept the same number in two accounts, in this case please explain to us how that happened.

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