The Contacts option makes the sending and receiving of cryptocurrencies and digital assets between Bitpanda users and external wallets a lot easier.

By sending cryptocurrencies via the Contacts option, you no longer have to copy and paste or manually type long wallet addresses each time. Simply create a contact once and send digital assets to it with just a few clicks.

Immediate and free microtransactions between Bitpanda users

Unlike normal transactions on the blockchain, transactions between Bitpanda users via the Contacts option are free of charge and processed in seconds. To create an internal contact, you only need the other Bitpanda user's registered email address.

Tip: There is also no minimum amount for internal transactions. You can send the smallest unit of any cryptocurrency or digital asset that is supported on Bitpanda.

All your external wallets in one spot

Not only does the Contacts option improve internal transactions between Bitpanda users, but it also allows you to create contacts for all your external wallets or the wallets of your friends or preferred merchants. Learn more about the types of contacts you can create below.

Add a new Contact

To create a new contact, please follow these steps:

Desktop Mobile App (Android) Mobile App (iOS)
  1. Log in to Bitpanda
  2. Click on your User Icon 
  3. Click on Contacts
  4. Click on Add new contact
  5. Enter the name and email address of your contact and click on Save changes

Tip: You can also add external wallet addresses to your contact by clicking on Add additional address when creating a new contact or editing an existing one. Please note that transfers to external addresses are considered standard transactions and are therefore subject to the usual fees and limits.

Send cryptocurrency to a Contact

Desktop Mobile App (Android) Mobile App (iOS)
  1. Click on your User Icon 
  2. Click on Contacts
  3. Click on Send next to a contact of your choice
  4. Choose the cryptocurrency or digital asset wallet you would like to transfer from
  5. Confirm the contact by clicking on the address again
  6. Enter the desired amount and click on Go to summary 
  7. If all the information is correct, approve the transaction in the summary by clicking on Confirm
  8. Click on the confirmation link in the email you will receive in order to confirm the transaction

Types of Contacts

You can create a contact in 3 ways:

  1. Internal Bitpanda account
  2. External wallet addresses
  3. Internal Bitpanda account + External wallet addresses

1. Internal Bitpanda account

Internal transactions will be transferred to the recipient within a few seconds and are free of charge. To create an internal contact, you only need the other Bitpanda user’s registered email.

Adding an external wallet address is not necessary.

Tip: Give your contacts suitable names to find them faster.

2. External wallet addresses

You can also use the Contacts feature to add all of your favourite external wallets. Simply leave the Email field empty.

To do this, give the contact a name (e.g. “My external wallets”) and click Add additional address below. Then, add all your preferred external wallet addresses.

Please note that only one address can be added for each cryptocurrency.

Tip: You can always create a new contact with a suitable name for each external address (e.g. “My hardware wallet”).

3. Internal Bitpanda account + External wallet addresses

You can add external wallet addresses to any internal Bitpanda account.

When sending the transaction, you can select whether it should be an internal transaction to a Bitpanda account or an external transaction to an external wallet that was added to the account.

Adding external wallet addresses to an internal Bitpanda account makes sense, for example, for always keeping all your friends’ addresses available in one place.

Note: Please note that transfers to an external address are considered standard transfers and are therefore subject to the usual fees and limits.


If you are experiencing issues with the processing of a certain external transaction, have a look at the following articles:

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