How can I retrieve my data stored by Bitpanda?

Under the menu item My Account you will find Terms & Privacy at the bottom left. Then you will see the option Request Personal Data.

In accordance with the Data Protection Act, you have the right to be presented with a copy of the information that Bitpanda holds about you. This is known as a subject access request (SAR). For this, we need an email sent from your registered and verified email address on Bitpanda, which contains your current photo ID and a current proof of residence (no older than 3 months).

 Acceptable proof of residence includes:

  • Bank statements (paper or digital) showing the transaction history. Sensitive information can be covered
  • Utility bills such as electricity, water, fixed internet or phone bills (no mobile phone bills), waste management, etc.
  • Government documents such as letters from government agencies, tax bills, etc.
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