How can I retrieve my data stored by Bitpanda?

Under the menu item My Account you will find Terms & Privacy at the bottom left. Then you will see the option Request Personal Data.

In accordance with the Data Protection Act, you have the right to be presented with a copy of the information that Bitpanda holds about you. This is known as a subject access request (SAR). For this, we need an email sent from your registered and verified email address on Bitpanda, which contains your current photo ID and a current proof of residence (no older than 3 months).

  • The request will be free of charge
  • Please reckon with a processing time of 1-4 weeks.
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