Our service partners (IDNow and IdentityTM) perform the verification processes.
Depending on your citizenship, the accepted documents differ by provider. At the start of your verification process your asked for the country you are from, and which kind of document you can provide. Then our website will automatically show you the service, which supports your document. To see which documents from which countries are accepted, please take a look at the link below:
Should you have problems with your webcam, please use a different device, smartphone, tablet, computer or similar. If your audio fails, check your audio settings and try to use a headset. When the internet connection fails, please try another connection, maybe the smartphone internet or some other WIFI.
Please note that these services have different opening hours. You can view these on the corresponding websites. IdentityTM is available 24/7.
Unfortunately, there is nothing we can do to help you if all of our verification services are unable to verify your account.