What can I do if I have problems with my hardware wallet (Ledger or Trezor)?

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Ledger hardware wallet

Tip: Check out the list of the cryptocurrencies and tokens supported by the Hardware Wallet Ledger Nano S.

Can you see your transaction on the Blockchain Explorer?

If you still have troubles, visit the Ledger support section, or contact them directly.

Note: Problems with your hardware wallet fall outside of the scope of our support. If you have any question about your Hardware Wallet, please contact the wallet provider directly.

Bitcoin Cash CashAddr Format

Note: Ledger Wallets do not support CashAddr at the moment (latest update: 06.02.2019). All CashAddr formats need to be converted into Legacy format. Since Bitpanda uses the CashAddr format you will get an error message when entering the CashAddr address directly from Bitpanda.

Here is the link to the Ledger helpdesk article.

Trezor hardware wallet

Tip: Check out the list of the cryptocurrencies and tokens supported by Trezor.

Can you see your transaction on the Blockchain Explorer?

Note: Problems with your hardware wallet fall outside of the scope of our support. If you have any question about your Hardware Wallet, please contact the wallet provider directly.

Other hardware wallets

Problems with your hardware wallet fall outside of the scope of our support. If you have any question about your Hardware Wallet, please contact the wallet provider directly.

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