Withdrawing fiat money from your Bitpanda Pro wallet

Bitpanda Pro supports Euro (EUR), Swiss franc (CHF), British pound sterling (GBP) and Turkish lira (TRY) withdrawals. There are three ways to withdraw from your Bitpanda Pro wallet:

• Via bank transfer (SEPA) - EUR, GBP and CHF only
• Directly to your Bitpanda wallet
• Via support ticket (TRY)

Withdraw via bank transfer

To withdraw via bank transfer, please follow these steps: 

1. Log in to Bitpanda Pro
2. Click on your User Icon
3. Click on Withdraw
4. Select Euro (EUR), Swiss Franc (CHF), British Pound Sterling (GBP)
5. At Withdrawal method, choose Bank Transfer
6. Enter the Amount you wish to withdraw from your Bitpanda Pro wallet
7. Select the bank account you wish to withdraw to
8. Click on Withdraw now

The minimum amount for funding and withdrawals via bank transfer is EUR 25. Please note that transfers below the minimum amount will not be credited.

Note: Bank transfers can take up to three business days. Please keep in mind that Saturdays, Sundays and public holidays do not count as working days for banks. Furthermore, public holidays may differ from country to country. Additionally, not all banks process transfers around the clock, therefore transfer delays may occur depending on the bank in question. fundings and withdrawals via bank transfer are only allowed from and to bank accounts registered in your name.

Withdraw to your Bitpanda wallet

To withdraw from your Bitpanda Pro wallet to your Bitpanda wallet, please follow these steps: 

1. Log in to Bitpanda Pro
2. Click on your User Icon
3. Click on Withdraw
4. Select Euro (EUR), Swiss Franc (CHF), British Pound Sterling (GBP) or Turkish Lira (TRY)
5. At Withdrawal method, choose Bitpanda
6. Enter the Amount you wish to fund your Bitpanda Pro wallet with from your Bitpanda wallet
7. Click on Withdraw now

Tip: There are no limits when making fiat withdrawals from your Bitpanda Pro wallet to Bitpanda. Additionally, such withdrawals are instant and free of charge.

Tip: If you want to use a different payment method than bank transfer to withdraw from your Bitpanda Pro wallet, you can do so by transferring the amount instantly and free of charge to Bitpanda and then withdrawing it from Bitpanda using your preferred payment method.

Withdraw via support ticket

For any other currencies which do no longer support automatic withdrawal (TRY), we ensure withdrawals if you raise a support ticket.

Troubleshooting

• Wrong IBAN or Reference number
  If you have quoted an incorrect IBAN, or you have forgotten to include, or used the wrong Reference number, then send us a PDF of the transfer form and additionally the data as text. Including the data as text will significantly speed-up the processing time of your ticket
• Wrong registered name
  When you added your bank account on Bitpanda, you confirmed that the recipient account used is in your name. If the name you registered with Bitpanda is different to the one in your bank account then your fiat transaction is on “Manual approval”

When making a withdrawal via bank transfer, please keep in mind that the daily limits are applicable within 24h periods depending on when you made your last withdrawal. In the event that you require higher daily limits, please enquire about our Bitpanda Plus service.