Withdrawing cryptocurrencies and digital assets from your Bitpanda Pro wallet

There are two ways to withdraw cryptocurrencies and digital assets from your Bitpanda Pro wallet:

• To an external wallet
• Directly to your Bitpanda wallet 

Withdraw to an external wallet

1. Log in to Bitpanda Pro
2. Click on your User Icon
3. Click on Withdraw
4. Select the cryptocurrency you want to withdraw
5. At Withdrawal method, choose Blockchain
6. Enter the Amount you want to withdraw
7. Enter the Address you want to withdraw to. Please always check the address before making a cryptocurrency withdrawal from Bitpanda Pro. If required, include the additional information (e.g. a destination tag, Memo and message)
8. Click on Withdraw now
9. If activated, enter your two-factor authentication (2FA) code and click on Authorise now
10. You will receive a confirmation email. Complete the withdrawal by clicking on Confirm Transaction in the email

Note: If you withdrew a cryptocurrency from your Bitpanda Pro wallet but did not include the required additional information (e.g. a destination tag, Memo and message) unfortunately, there’s nothing we can do to help you. Please contact the wallet or exchange’s support where you have sent the cryptocurrency to and ask them for more information.

Withdraw to your Bitpanda wallet

1. Log in to Bitpanda Pro
2. Click on your User Icon
3. Click on Withdraw
4. Select the cryptocurrency you want to withdraw
5. At Withdrawal method, choose Bitpanda
6. Enter the Amount you want to withdraw and click Withdraw now
7. Once completed, the withdrawn cryptocurrency or digital asset will appear in the respective wallet on Bitpanda. If you can’t see it there right away, please reload the page

Tip: All transfers from your Bitpanda wallet to your Bitpanda Pro wallet are instant, completely free of charge and it is possible to send the smallest unit of the respective cryptocurrency.

Troubleshooting

• Learn more about what cryptocurrency address formats are used on Bitpanda
• See the transaction fees and minimum withdrawal amounts here
• If your cryptocurrency deposit or withdrawal to an external wallet is not completed, contact the receiver with the link to your transaction on the Blockchain Explorer, as well as the Blockchain ID, also called transaction ID (hash). Once your transaction is visible on the Blockchain, there is unfortunately nothing we can do for you, even when you contact us, as blockchain transactions cannot be reversed or halted.