I'm new to the Bitpanda Global Exchange. Where should I start?

The Bitpanda Global Exchange is fully responsive and designed for desktop and mobile use. For the best experience, we recommend that you use one of the following devices and browsers:

  • Browsers: Chrome, Safari, Firefox, Edge
  • Mobile devices: iPhone 6 (and higher), Samsung Galaxy S7 (and higher)
  • Tablets: iPad

If you find that your mobile device is unable to handle the Bitpanda Global Exchange in a clear and responsive way, then we recommend switching to a different device, like a desktop computer, notebook, tablet or a different smartphone.

Tip: Should for some reason any issues arise, you can find help in our Bitpanda Global Exchange section on our Helpdesk.

Understand the difference

  • Before you start it is important to understand the difference between the Bitpanda Global Exchange and the Bitpanda Platform, since both offer unique features and possibilities, geared toward different skill sets
  • You will be able to seamlessly transfer any fiat currency or cryptocurrency and digital asset, that is supported on the Bitpanda Global Exchange, between the Bitpanda Platform and the Bitpanda Global Exchange via internal transfers, instantly and free of charge. Such internal transfers, although they go both ways, are always initiated on the Bitpanda Global Exchange
  • You can use both the Bitpanda Global Exchange and the Bitpanda Platform with a single account. Please note that only one Bitpanda account per user is allowed. Learn more about double accounts

Create your account

  • If you already have an existing Bitpanda account you can simply log in to the Bitpanda Global Exchange with your existing credentials. You can use the Bitpanda Platform, the Bitpanda App, the Bitpanda Global Exchange, and all other Bitpanda services with a single Bitpanda account. Please note that only one Bitpanda account per user is allowed. Learn more about double accounts
  • If you do not have a Bitpanda account yet, find out how to create an account

Secure your account

  • The two-factor authentication (2FA) you set up with your existing Bitpanda account will also be used for logging into the Bitpanda Global Exchange. You don’t need to set it up twice
  • If you haven’t activated two-factor authentication (2FA) yet, we highly recommend you to keep your funds safe by learning how to secure your Bitpanda account and that you always activate your two-factor authentication (2FA)

Verify your account

Funding your Bitpanda Global Exchange wallet

Withdrawing funds from your Bitpanda Global Exchange wallet

Trading on the Bitpanda Global Exchange

  • Learn more about how to trade on the Bitpanda Global Exchange
  • The minimum required trading amount is always the equivalent of 10 EUR, no matter the market
  • If you are uncomfortable using more advanced order types, you may want to research this topic further before trading on the Bitpanda Global Exchange. In the meantime, you can also continue to use our Bitpanda Platform

Markets

Fees

Changing your personal data

  • The Bitpanda Global Exchange and the Bitpanda Platform are interconnected to some degree. Changing your personal data will be done through the Bitpanda Platform

Changing your language

  • Again, the Bitpanda Global Exchange and the Bitpanda Platform are interconnected to some degree. Changing your account language will also be done through the Bitpanda Platform

Any questions?

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