Funding your Bitpanda Global Exchange wallet with fiat money

The Bitpanda Global Exchange supports Euro (EUR) deposits. There are two ways to deposit Euro (EUR) to your Bitpanda Global Exchange wallet:

Deposit via bank transfer (SEPA)

To deposit Euro (EUR) via bank transfer (SEPA), please follow these steps: 

  1. Log in to the Bitpanda Global Exchange
  2. Click on your user icon
  3. Click on Deposit 
  4. Select Euro (EUR)
  5. The SEPA tab is already pre-selected
  6. Enter the Amount you wish to transfer from your Bitpanda Global Exchange wallet to your Bitpanda EUR wallet
  7. After agreeing to the early fulfillment of the transaction and confirming that the bank account is in your name, click Continue
  8. You will now see the Transfer details. Manually make a transfer from a bank account in your name, in the selected currency, using the provided details
  9. Click on Done

The minimum amount for deposits and withdrawals via bank transfer (SEPA) is 25 EUR. Please note that deposits below the minimum amount will not be credited.

Note: Bank transfers can take up to three business days. Please keep in mind, that Saturdays, Sundays and public holidays do not count as working days for banks. Furthermore, Austrian public holidays may differ from holidays in other countries. Additionally, not all banks process transfers around the clock, therefore transfer delays may occur depending on the bank in question. Deposits and withdrawals via bank transfer (SEPA) are only allowed from and to bank accounts registered in your name.

Note: If you send a different amount than what you specified in the deposit process, this will not be a problem. The latter amount, which you have specified in the bank transfer, will be credited as long as it is above 25 EUR and within the deposit limits.

Deposit from your Bitpanda wallet

To deposit fiat from your Bitpanda wallet to your Bitpanda Global Exchange wallet, please follow these steps:

  1. Log in to the Bitpanda Global Exchange
  2. Click on your User Icon
  3. Click on Deposit 
  4. Select Euro (EUR)
  5. Click on the tab Bitpanda
  6. Enter the Amount you wish to transfer from your Bitpanda EUR wallet to your Bitpanda Global Exchange wallet
  7. Click on Deposit now 

Tip: If you want to use a different payment method than bank transfer (SEPA) to fund your Bitpanda Global Exchange wallet, you can do so by depositing Euro (EUR) on the Bitpanda Platform using your preferred payment method and then transferring the preferred amount instantly and free of charge to your Bitpanda Global Exchange wallet.

Deposit fiat currencies other than Euro (EUR)

The Bitpanda Global Exchange supports Euro (EUR) deposits. If you want to use USD, CHF or GBP to fund your Bitpanda Global Exchange wallet, you may want to follow these steps:

  1. Deposit USD, CHF, or GBP on the Bitpanda Platform
  2. Buy any cryptocurrency or digital asset supported on the Bitpanda Global Exchange
  3. Transfer it instantly and free of charge to your Bitpanda Global Exchange wallet

Note: Buying and selling of cryptocurrencies comes with the risk of price fluctuation. You are aware and accept, that such fluctuations may change the value of your assets while performing the aforementioned process. Bitpanda does not take any responsibility for such fluctuations and/or losses incurred thereof.

Note: If you send a fiat currency other than Euro (EUR) in your SEPA deposit to the Bitpanda Global Exchange, then the respective Euro (EUR) value will be credited to your Bitpanda Global Exchange Euro (EUR) wallet. Therefore, exchange fees may be charged by the respective providers. These fees are not charged by us and are not included in our prices. Please inform yourself at the respective provider.

Troubleshooting

  • Wrong IBAN or Reference number
    If you have quoted an incorrect IBAN, or you have forgotten to include, or used the wrong Reference number, then send us a PDF of the transfer form and additionally the data as text. Including the data as text will significantly speed-up the processing time of your ticket. Please note that the Reference number on the Bitpanda Global Exchange is different from the Reference number on the Bitpanda Platform. Therefore, always use the correct Reference number of the respective platform for the correct assignment of your SEPA deposit
  • Wrong registered name
    When you made your fiat deposit by bank transfer, you confirmed that the payment provider account used is in your name. If the name you registered with Bitpanda is different to the one in your bank account then your fiat transaction is on “Manual approval”
  • Wrong recipient name
    If you have entered the wrong recipient name in your fiat deposit by bank transfer then it depends on your bank on how they go forward:
    • If you have entered the correct IBAN, your transaction might get assigned correctly. In this case, the bank may make a so-called soft decline and verify the recipient’s name on its own and will then process the transaction without further action needed from you
    • Some banks may check back with you to verify if the transfer data you provided is correct
    • Some banks may ask you to redo the transaction using the correct recipient name
Was this article helpful?
4 out of 5 found this helpful
Have more questions? Submit a request
Share on Telegram
Auf Telegram teilen
Partager sur Telegram
Return to top

Comments

0 comments

Article is closed for comments.

Articles in this section