Funding your Bitpanda Pro wallet with fiat money

Bitpanda Pro supports Euro (EUR), Swiss franc (CHF) and British pound sterling (GBP) deposits. There are three ways to deposit to your Bitpanda Pro wallet:

• Via bank transfer (SEPA)
• Visa and Mastercard via Bitpanda Broker
• Directly from your Bitpanda wallet

Funding via bank transfer (SEPA)

To fund your account via bank transfer, please follow these steps: 

1. Log in to Bitpanda Pro
2. Click on your User Icon
3. Click on Transfer
4. Select Euro (EUR), Swiss Franc (CHF) or British Pound Sterling (GBP)
5. At Transfer method, choose Bank Transfer
6. Enter the Amount you wish to fund to your Bitpanda Pro wallet with
7. After agreeing to the early fulfilment of the transaction and confirming that the bank account is in your name, click on Continue
8. You will now see the Details. Manually make a transfer from a bank account in your name, in the selected currency, using the provided details
9. Click on Done

The minimum amount for funding and withdrawals via bank transfer is EUR 25. Please note that fundings below the minimum amount will not be credited.

Note: Bank transfers can take up to three business days. Please keep in mind that Saturdays, Sundays and public holidays do not count as working days for banks. Furthermore, public holidays may differ from country to country. Additionally, not all banks process transfers around the clock, therefore transfer delays may occur depending on the bank in question. Fundings and withdrawals via bank transfer are only allowed from and to bank accounts registered in your name.

Note: If you send a different amount than what you specified in the funding process, this will not be a problem. The latter amount, which you have specified in the bank transfer, will be credited as long as it is above EUR 25 and within the limits.

Fund via credit card (VISA and Mastercard) via Bitpanda Broker

To fund your account via credit card (VISA and Mastercard), please follow these steps: 

1. Log in to Bitpanda
2. Click on your User Icon
3. Click on Deposit
4. Select Euro (EUR), Swiss Franc (CHF) or British Pound Sterling (GBP)
5. At Deposit method, choose Visa or Mastercard
6. Enter the Amount you wish to fund to your Bitpanda Broker wallet with
7. After agreeing to the early fulfilment of the transaction and confirming that the payment method is in your name, click on Deposit now
8. Follow the instructions on the page
9. Transfer the chosen amount to your Bitpanda Pro wallet

The minimum amount for deposits and withdrawals via credit card is EUR 25. Please note that deposits below the minimum amount will not be credited.

Deposit from your Bitpanda wallet

To fund your account with fiat from your Bitpanda wallet, please follow these steps:

1. Log in to Bitpanda Pro
2. Click on your User Icon
3. Click on Transfer
4. Select Euro (EUR), Swiss Franc (CHF) or British Pound Sterling (GBP)
5. At Transfer, choose Bitpanda
6. Enter the Amount you wish to fund your Bitpanda Pro wallet with from your Bitpanda wallet to your Bitpanda Pro wallet
7. Click on Transfer now 

This funding is done through an assumption of debt by the respective entity. Please revert to the Bitpanda Pro Terms and Conditions for more details.

Tip: If you want to use a different payment method than bank transfer or credit card to fund your Bitpanda Pro wallet, you can do so by funding on Bitpanda account using your preferred payment method and then transferring the preferred amount instantly and free of charge to your Bitpanda Pro wallet.

Troubleshooting

• Wrong IBAN or Reference number
  If you have quoted an incorrect IBAN, or you have forgotten to include, or used the wrong Reference number, then send us a PDF of the transfer form and additionally the data as text. Including the data as text will significantly speed-up the processing time of your ticket. Please note that the Reference number on Bitpanda Pro is different from the Reference number on Bitpanda. Therefore, always use the correct Reference number of the respective platform for the correct assignment of your deposit
• Wrong registered name
  When you made your fiat deposit by bank transfer, you confirmed that the payment provider account used is in your name. If the name you registered with Bitpanda is different to the one in your bank account then your fiat transaction is on “Manual approval”
• Wrong recipient name
  If you have entered the wrong recipient name in your fiat deposit by bank transfer then it depends on your bank on how they go forward:
  • If you have entered the correct IBAN, your transaction might get assigned correctly. In this case, the bank may make a so-called soft decline and verify the recipient’s name on its own and will then process the transaction without further action needed from you
  • Some banks may check back with you to verify if the transfer data you provided is correct
  • Some banks may ask you to redo the transaction using the correct recipient name