My Account
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General
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How can I change my phone number?
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How can I change my email address?
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How can I change my name, nationality or place of residence?
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How can I download the history of my Bitpanda account?
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How can I change the default currency of my account?
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What happens if I revoke my consent to privacy?
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How do I create an account?
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How can I retrieve my data stored by Bitpanda?
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How can I change my phone number?
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Troubleshooting
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How do I reset my two-factor authentication (2FA)?
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Why is my account inactive?
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What should I do if I receive an error message like “Action forbidden”, “Rate limit”, “Transaction amount too low” or similar?
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What can I do if I do not receive emails?
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How can I whitelist the Bitpanda email address?
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I have problems with the confirmation email and the confirmation link
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I forgot my registered email address for my Bitpanda account
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Login issues
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New device or browser login
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I have problems with the reCAPTCHA from Google during login
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Forgot your password or PIN?
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How do I reactivate my account?
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Does Bitpanda offer phone support?
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How do I report a bug?
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How can I delete my account?
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How do I reset my two-factor authentication (2FA)?
Welcome to our community!
We are sure you've heard that a lot of scammers exist within the Crypto Community. That's why we have put together an article for you on how to spot the most common scam methods.