1. Bitpanda Helpdesk
  2. Self service
  3. Account Management

Reset Your 2FA (Two-Factor Authentication)

You can reset your 2FA by submitting a request. After submission, you'll receive a verification link via email (usually within a few minutes; occasionally, a short delay may occur). Complete the identity check within 3 weeks to ensure your changes are applied.

Warning: Please note that resetting your 2FA will deactivate it from your account. We strongly advise you to activate it again as soon as possible.

Submit Your Request

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2FA RESET

Select the option to "Remove 2FA" in our contact form and go through the identity verification.

Reset your 2FA here

Requirements

Warning: Please note that you won't be able to withdraw FIAT or crypto for 48 hours after 2FA reset.
Change Type Requirements
2FA Reset
  • The registered email address of your Bitpanda account.
  • A valid ID (passport, ID paper, driver license, etc.).
  • A functioning device with a camera and microphone.

How will the verification go?

Note: For security reasons, we need to verify your identity to ensure you are the owner of the account and can proceed with a 2FA reset.

Click the link in the email you received to start the Sumsub verification process. During this process, you'll need to:

  • Upload photos of your ID
  • Take a selfie or participate in a short “live check” (e.g., speak displayed digits or follow liveness prompts).

If you're using a webcam, please ensure that the browser access to camera and microphone is enabled. For more information about potential errors during verification, check this helpdesk article.

After Verification

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Successful verification If your identity is verified successfully, we’ll process the 2FA reset. A confirmation email will be sent to you once the process is complete.
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Failed or unreadable check If the check fails or documents are unreadable, you may be allowed to retry via Sumsub. Follow the specific instructions provided by email to resubmit your documents. Our support team may also reach out directly if further insights are required.

Need Help?

If you encounter any issues, slow email, camera access, document upload, please connect with our support team via Live Chat.