If you’ve made a cryptocurrency deposit to your Bitpanda wallet and it hasn’t arrived yet, don’t worry! Most delays are caused by network confirmations or small address errors. This article will help you check the most common causes before contacting our support team.
Quick overview
What you need to check first
Verify that the cryptocurrency was sent to the correct deposit address for that specific coin or token.
- Go to your Bitpanda account and open the wallet for the deposited coin.
- Click Deposit and check the exact address (and tag/memo if required).
- Compare this with the address you used to send the funds.
For all supported cryptocurrencies, see Deposit cryptocurrencies.
After confirming you used the correct address, check the transaction status on the blockchain.
- Use a blockchain explorer (e.g. blockchair.com, etherscan.io, tronscan.org, etc.).
- Paste your transaction hash (TXID) into the search field.
- Confirm that the transaction shows as successful and has the required number of confirmations.
Most deposits complete automatically without any action from you. Network congestion or low transaction fees can extend confirmation times.
Submit a support request
If your transaction meets all the conditions above and still hasn’t arrived after the expected time, you can contact us using the form below. Please only use this as a last resort. In most cases, deposits arrive automatically once processing completes.
Submit a Missing Deposit Request
Information you’ll need to provide:
- Date and amount of your deposit.
- Currency and payment method (e.g. BTC, ETH, TRX).
- Deposit address used (must match your Bitpanda account).
- Transaction hash (TXID).
- Optionally, a proof of payment such as a blockchain explorer link or wallet screenshot.
FAQ's
How long do crypto deposits usually take? +
Most deposits appear within 2 hours after being confirmed on the blockchain, but network congestion or low fees can delay confirmation.
What if I sent to the wrong address or network? +
Unfortunately, transactions sent to an incorrect address or unsupported network usually can’t be recovered.
You can still submit a request for review, but recovery is not guaranteed.
Where can I find my transaction hash (TXID)? +
The TXID is available in your sending wallet’s transaction history. It can also be found by viewing the transaction on a blockchain explorer.
Need help?
For guidance on making future deposits correctly, see our full article on How to deposit cryptocurrencies. If your transaction meets all criteria and is still missing, submit the Missing Deposit Request form above and include all transaction details.