Verifying your identity on Bitpanda only takes a few minutes. But before you start, please ensure the following:
1
You have a stable Internet connection
2
Your desktop webcam or smartphone camera is activated
3
You are in a quiet, well-lit environment
4
You have an accepted identity document to hand
Under UK law, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017) requires Bitpanda UK to collect a minimum amount of information to identify and verify customers.
This is part of the Know Your Customer (KYC) process and helps to prevent money laundering and terrorist financing.
Note: If you're a new customer, you will be asked to complete this verification when signing up. If you created your Bitpanda account before 1 August 2025 and want to continue using the platform or access your funds, you must also complete the verification process.
How do I verify?
Firstly, please ensure you accept the UK Terms & Conditions. Then follow the steps outlined below.
- Sign in to Bitpanda
- Click on your User icon
- Click on Verify now
- Enter your personal details, confirm that the information given is true, complete and accurate, then click on Save and continue. To successfully verify, the personal data you entered on Bitpanda must match the one in the identity document you use for the verification
- Enter the SMS-PIN, which we sent to your verified phone number
- Choose the Citizenship, your Preferred language, and the Type of identification, and click on Continue
- If you are ready, click on Continue. You will be automatically forwarded to one of our verification partner companies. Simply follow their instructions when prompted (for users with a hearing impairment select the 'Bank Account' option).
- Sign in to the Bitpanda App
- Tap on the Profile button
- Tap on Verify now
- Enter your personal details, confirm that the information given is true, complete and accurate, then tap on Save and continue. To successfully verify, the personal data you entered on Bitpanda must match the one in the identity document you use for the verification
- Enter the SMS-PIN, which we sent to your verified phone number and tap on Send
- Choose the Citizenship, your Preferred language, and the Type of identification, and tap on Continue
- If you are ready, tap on Continue. You will be automatically forwarded to one of our verification partner companies. Simply follow their instructions when prompted (for users with a hearing impairment select the 'Bank Account' option).
Which identity documents can I use?
Accepted identity documents for verification include passports, government issued ID cards, and driving licenses. To view the full list of accepted documents, please click here.
I’m verified. What now?
It may take a few minutes until your verification becomes active on your account. Once active, you will be required to follow the next steps outlined below before you can start investing in over 600 digital assets, taking your financial future into your own hands.
1
AML QuestionnaireAs a regulated entity, we are required to understand the nature of your financial relationship with Bitpanda to prevent financial crime and protect your account.
What to expect
You will be asked a few brief questions regarding:
- Your current employment status and industry.
- Your primary source of wealth (e.g., salary, savings, inheritance).
- Your intended investment volume on the platform.
!
Tip: Please ensure your answers are accurate
to avoid delays or requests for further documentation (Proof
of Funds) later on.
2
Appropriateness AssessmentUK regulations require all crypto firms to ensure that investors understand the risks of crypto-assets.
The Assessment details
The Assessment: You will complete a
short multiple-choice quiz designed to test your knowledge
of crypto volatility.
Important: If you do not pass on your first attempt, you will be required to wait 24 hours before trying again. Take your time to read the provided educational materials before starting.
Important: If you do not pass on your first attempt, you will be required to wait 24 hours before trying again. Take your time to read the provided educational materials before starting.
3
24-Hour Cooling-Off PeriodOnce you have successfully passed your ID verification and the Appropriateness Assessment, a mandatory 24-hour cooling-off period begins.
Completion: We will notify you as soon as your account is fully unlocked and ready for your first trade.
What this means
Full Access: You will have full access
to browse the Bitpanda App, but you will not be able
to deposit funds or execute trades until the 24 hours
have passed.
Why? This is a mandatory UK consumer protection measure designed to prevent impulsive investment decisions.
Why? This is a mandatory UK consumer protection measure designed to prevent impulsive investment decisions.
Note: If you do not complete the verification, you won’t be able to access your funds on Bitpanda.
FAQ
Are there other ways to get verified?
Unfortunately, we do not offer verification via support tickets, by post, via email or in person. The only way to become verified is via our verification partners and as described above.
I have trouble with my verification. Where can I find help?
If you experienced issues with the verification, please have a look at this article. It provides solutions for the most common problems.
My verification has failed and I can't redo the video, what should I do?
If the verification app informs you that you can't try again after a failed video verification, please contact our support team. They'll assist and explain what went wrong.