Important Information on the Introduction of the Markets in Crypto-Assets Regulation (MiCAR)
The introduction of the Markets in Crypto-Assets Regulation (MiCAR) brings several changes aimed at increasing transparency and security while ensuring better regulatory compliance. Here is an overview of the key updates.
Updated Terms and Conditions (T&Cs)
We are introducing a User Agreement along with a set of new product terms that form the foundation of your contractual relationship with Bitpanda. These can be found on this page, along with the relevant policies and additional explanatory documents.
If you do not accept the updated terms after they take effect, you will no longer be able to use Bitpanda's services. You can find all our policies on our website.
Transition from F-Token to E-Money
Your fiat wallet balance (EUR, CHF, USD etc.) was referred to as F-Token as part of our internal token classification. With MiCAR coming into force, F-Token will be phased out, and fiat wallet balances will be transitioned to e-money.
E-Money is the digital equivalent of fiat currency and is issued by Bitpanda Payments GmbH under strict regulatory requirements. E-money must be safeguarded by keeping customer funds separate from the issuer’s own assets, ensuring their protection even in the event of the issuer’s insolvency. Your existing fiat balance will automatically be converted to e-money at a 1:1 ratio, ensuring no change in value. You will continue to have full access to and use of your funds as before, now with additional regulatory protections.
ESG Information on Assets
To promote transparency and informed decision-making, data on Environmental, Social, and Governance (ESG) factors for individual assets will be available on the respective asset pages on our website.
Complaint Management
In line with MiCAR’s commitment to transparency and a swift, fair, and standardized handling of complaints, we have created a dedicated page on this topic. If you have any concerns or issues, we encourage you to visit the page for more information and support.
Custody & Protection
As part of our commitment to the highest security standards, compliance, and customer protection, we have implemented enhanced custody policies in accordance with the MiCAR regulation.
USDT Updates
Due to regulatory requirements on stablecoins, Bitpanda will disable buying USDT or converting assets into USDT from 03/02/2025. To the best of our knowledge, USDT currently does not comply with MiCAR requirements.
However, you can still seamlessly deposit, sell, and swap your USDT for alternatives such as USDC, EURC, and EURCV, even after purchases have been discontinued.