Frequently asked questions (FAQ)

This section is intended to show you the most frequently asked questions and a short introduction, including a link to the article in full with all the necessary information. 

  1. How do I reset my two-factor authentication (2FA)?
  2. How can I change my email address?
  3. What is the fastest way to get help with my problem or complaint?
  4. I'm new to Bitpanda. Where should I start?
  5. What should I do if my cryptocurrency deposit or withdrawal is not completed?
  6. What should I do if my fiat deposit or withdrawal is not completed?
  7. The Bitpanda Ecosystem Token (BEST)
  8. I am experiencing problems with my verification
  9. How to verify
  10. What fees and premiums can I expect to pay on Bitpanda?

1. How do I reset my two-factor authentication (2FA)?

This article will explain what you need to do to solve your 2FA issues, whether you can fix it by yourself, or by contacting support with all the requested information.

2. How can I change my email address? 

This article will provide you with all the details that are then needed by our support team to help you change your email address. 

3. What is the fastest way to get help with my problem or complaint?

In this article, you will find details on what you can do to get a solution as quickly as possible, what you need to consider when contacting us, details on our response times and how you can send us your feedback with just a few clicks.

4. I'm new to Bitpanda. Where should I start?

If you're new to Bitpanda, this step-by-step walkthrough helps you to quickly and seamlessly get started with our platform. 

5. What should I do if my cryptocurrency deposit or withdrawal is not completed?

If your cryptocurrency transaction has not been completed yet, you will find the information on the different statuses of the transactions and the instructions to follow in case you need to contact our support team here.

6. What should I do if my fiat deposit or withdrawal is not completed?

If your fiat transaction has not been completed yet, you will find the information on the different statuses of the transactions and a troubleshooting section to help you find the answer to your questions here.

7. Bitpanda Ecosystem Token (BEST)

BEST is the native token of Bitpanda, Bitpanda Pro and the entire Bitpanda ecosystem, and gives BEST holders several benefits. You will find a detailed guide here.

8. I am experiencing problems with my verification

If you are unable to verify your account and you need information on why your attempts have been unsuccessful and some help with how to solve it, you will find a detailed guide here.

9. How to verify

Verification on Bitpanda is done easily. If you need help though, this article guides you through the process even quicker.

10. What fees and premiums can I expect to pay on Bitpanda?

The title of this article is the perfect explanation of its content. If you want to know more about premiums, you will find a detailed guide here.

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