How to verify?

Verification on Bitpanda is easily done. This article will guide you quickly and smoothly through the process.

Before you start

Before you start with the verification, please ensure the following:

  • You have a stable Internet connection
  • Your webcam or smartphone camera is activated
  • You are in a quiet, well-lit environment
  • You have an accepted photo ID to hand

Note: A driving licence is not sufficient for verification. For security reasons, we cannot accept paper documents.

Note: Please make sure that your personal data matches the data displayed on your identity document.


Once fully verified, you will be able to use the full scope of all features provided on Bitpanda, Bitpanda Pro and the entire Bitpanda ecosystem. To become fully verified, simply follow these steps:

Desktop Mobile App (Android) Mobile App (iOS)
  1. Log in to Bitpanda
  2. Click on your User icon
  3. Click on Verify now
  4. Enter your personal details, confirm that the information given is true, complete and accurate, then click on Save and continue
  5. Enter the SMS-PIN, which we sent to your verified phone number
  6. Choose the Citizenship, your preferred language for the verification and Type of identification, then click on Continue
  7. If you are ready, click on Continue. You will be automatically forwarded to one of our verification partner companies. Simply follow the instructions from the verification provider when prompted

Once forwarded, the verification consists of a video identification procedure, which is done by one of our verification services. For the best user experience and fastest turnaround, you will be automatically forwarded to the next available provider depending on network utilisation and availability.


You are now fully verified on Bitpanda and can enjoy all of its benefits. It may take a few minutes until your verification becomes active on your account. In the meantime, learn more about how to buy your first cryptocurrencies and digital assets on Bitpanda.

Are there other ways to get verified?

Unfortunately, we do not offer verification via support tickets, by post, via email or in person. The only way to become verified is via our verification partners and as described above.

Verification deposit

After successful full verification, a verification deposit is needed to use the full deposit limits for EPS/GIROPAY and SOFORT.


If you experienced issues with the verification, please have a look at this article. It provides solutions for the most common problems.

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