Hello. How can we help?
Promoted articles
- What is the fastest way to get help with my problem?
- How can I change my phone number?
- How can I change my email address?
- How do I reset my two-factor authentication (2FA)?
- I'm having trouble logging in
- Payment methods, limits and transaction costs
- I am experiencing problems with my verification
- What should I do if my fiat deposit or withdrawal is on "Manual approval"?
- What should I do if my cryptocurrency deposit or withdrawal is not completed?
All articles at a glance
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New
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What's new?
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USD Coin (USDC) is now available on Bitpanda
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Tether (USDT) is now available on Bitpanda
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Introducing iDEAL as a new payment provider on Bitpanda
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What is Bitpanda Savings?
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How do I create a savings plan?
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Bonjour! All Bitpanda services are now available in French
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Introducing Zimpler as a new payment option on Bitpanda
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What you need to know about the upcoming Ethereum hard fork
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Get started with the new Bitpanda App
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Meet the all new Bitpanda 2.0
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USD Coin (USDC) is now available on Bitpanda
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Getting Started
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Start here
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About Bitpanda
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Cryptocurrencies
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My Account
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General
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How can I change my phone number?
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How can I change my email address?
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How do I change my personal data?
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Change or add a bank account for withdrawals
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How can I download the history of my Bitpanda account?
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How can I change the default currency of my account?
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How do the charts work?
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What happens if I revoke my consent to privacy?
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How do I create an account?
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How can I retrieve my data stored by Bitpanda?
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What can I do with an unverified account?
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How can I change my phone number?
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Troubleshooting
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How do I reset my two-factor authentication (2FA)?
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I'm having trouble logging in
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What can I do if I do not receive emails?
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I am having problems logging in from a new browser
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How do I report a bug?
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I have problems with the reCAPTCHA from Google during login
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I forgot my registered email address for my Bitpanda account
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Forgot your password or PIN?
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Does Bitpanda offer phone support?
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How can I delete my account?
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How do I reset my two-factor authentication (2FA)?
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Verification
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General
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Troubleshooting
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Buy, Sell and Swap
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Buy
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Sell
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Swap
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Troubleshooting
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Bitpanda To Go
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Bitpanda Wallet
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General
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Our position on the Bitcoin Cash hard fork
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Bitpanda ERC20 support
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What is the trade only mode?
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Where can I find an overview of all my orders and transactions?
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Where can I find an overview of all my orders?
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Where can I find an overview of my cryptocurrency transactions?
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Where can I find an overview of my Fiat transactions?
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What is the minimum deposit and withdrawal amount for cryptocurrencies and Fiat currencies?
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Which cryptocurrencies does Bitpanda support?
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What is the transaction fee or miner fee?
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Our position on the Bitcoin Cash hard fork
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Deposit and withdraw cryptocurrencies
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How can I deposit cryptocurrencies?
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How can I send my cryptocurrencies?
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How does the "Contacts" option work?
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How can I transfer cryptocurrency between my Bitpanda Wallets?
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How does the option to have multiple wallets for a single cryptocurrency work?
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How can I use multiple addresses per wallet for my cryptocurrencies?
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How to make a wallet my default wallet and how to delete a wallet?
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What cryptocurrency address formats are used on Bitpanda?
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How can I deposit cryptocurrencies?
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Fiat Wallet
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Troubleshooting
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What should I do if my cryptocurrency deposit or withdrawal is not completed?
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Why is a cryptocurrency wallet temporarily unavailable?
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I sent cryptocurrencies to my Bitpanda Wallet but did not receive them
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I sent cryptocurrencies from Bitpanda to another wallet, but they did not arrive
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I didn't receive the SMS-PIN to deposit to my Fiat Wallet
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What can I do if I have problems with my hardware wallet (Ledger or Trezor)?
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What should I do if my cryptocurrency deposit or withdrawal is not completed?
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Security
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Bitpanda Business, Plus and OTC
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Bitpanda OTC
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Bitpanda Plus
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Bitpanda Business
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Affiliate
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Miscellaneous