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Delete your Bitpanda Account

You can close your Bitpanda account either in the mobile app or by submitting a secure request form (login required). This article walks you through both options and important prerequisites. For reference, you can also review our guide How can I delete my account? to use the app to close your account.

Overview

Method What to do What you’ll receive
Delete via Bitpanda App (Mobile) Use the in-app Close account flow under your profile settings. Confirmation email after completion.
Delete via Request Form Log in and submit the Account Deletion form. Email once your account has been deleted.

Delete Your Account via Request Form (Login Required)

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ACCOUNT DELETION

Use this form to ask for an account deletion. A confirmation email will be send to you once your identity is verified

ACCOUNT DEACTIVATION

Important Notes

  • Withdraw remaining funds: If your balance is more than €10, please withdraw using the Send function before requesting deletion (on both fiat and crypto where applicable).
  • Close open orders/recurring buys and let pending transfers settle.
  • Optional: Download your account history for your records (see the general guide for details).
  • Do not deposit or trade after confirming deletion: new deposits will not be refunded. 
  • If you think you might return in the future, consider keeping the account as is. You can always ask for a reactivation. 
  • For privacy details, see the Bitpanda Group Privacy Notice (linked in the general guide).

Need Help?

If you encounter issues with the app flow, review How can I delete my account?, or submit the Account Deletion form and we’ll assist. Our support team is also available through Live Chat to help you.