Certain actions on your Bitpanda account require a one-time PIN, which you’ll receive via SMS or call. This is necessary when logging in, making a fiat deposit, or withdrawing funds (both fiat and crypto) if you don’t have two-factor authentication (2FA) enabled.
Tip: For bank transfers, a one-time PIN is not required.
Quick overview
What you can check
Make sure your mobile carrier is not experiencing network outages. Disable airplane mode and try again. Restarting your device or toggling between flight mode and normal mode can also help restore the connection.
If you’re in a low-signal area, move to a location with better reception. Try sending an SMS to another contact to confirm that your network works properly.
Some carriers block system-generated SMS such as one-time PINs. Contact your provider to confirm that you can receive these messages.
If you’re traveling abroad, make sure roaming is enabled. Insert your SIM card into another phone to rule out a device issue.
Check if your device has enough storage space. Some phones block new messages when memory is full.
Third-party apps, antivirus software, or VPNs can block SMS messages. Disable them temporarily and try again.
Make sure you’re not blocking specific phone numbers and check your spam or blocked messages folder.
If you use an alternative messaging app, switch back to your default SMS app. Updating your SMSC (Short Message Service Centre) settings may also help.
Ensure your phone number is entered in the correct international format when requesting the one-time PIN.
If the issue persists, try using a different web browser or device to complete the process.
Submit a support request
If you’ve tried all the steps above and still haven’t received the one-time PIN, please contact us using the link below. Include your phone number used for verification so our team can assist you faster.
Frequently Asked Questions
Need more help?
For any ongoing SMS verification issues, please reach out to our support team using the Report an SMS issue form. Include details about your mobile provider and country to help us resolve the issue faster.