In this article, we'll help you change your phone number and email address. After submitting your request, you'll receive a verification link via email (usually within a few minutes; occasionally, a short delay may occur). Complete the identity check within 3 weeks to ensure your changes are applied.
Our Data change flow will allow you to update these in a few minutes!
Submit Your Request
Submit your new phone number and complete identity verification to confirm the change.
Submit your new email address and verify your identity to finalise the update.
Requirements
Complete the Identity Verification
Note: For security reasons, we need to verify your identity to ensure you are the owner of the account and can proceed to such changes.
Click the link in the email you received to start the Sumsub verification process. During this process, you'll need to:
- Upload photos of your ID
- Take a selfie or participate in a short “live check” (e.g., speak displayed digits or follow liveness prompts).
If you're using a webcam, please ensure that the browser access to camera is enabled. For more information about potential errors during verification, check this helpdesk article.
After Verification
→ If your identity is verified successfully, we’ll process your requested changes and send you a confirmation email.
→ If the check fails or documents are unreadable, Sumsub may allow you to retry; follow the instructions provided by email to resubmit as needed. Our support team can also reach out to you if it needs our insights.
Need Help?
If you encounter any issues, slow email, camera access, document upload, please connect with our support team via Live Chat.