Reactivate Your Bitpanda Account

If you previously had a Bitpanda account and can’t access it anymore, you can request a secure reactivation. You’ll submit a short form with your account email. If the account still exists in our database, we’ll send you a Sumsub identity verification link. After successful verification, we’ll reactivate your account and send a confirmation email.

Submit your request

Reactivate your Bitpanda account

Regain access to your old Bitpanda account by submitting the reactivation form and completing identity verification via Sumsub.

Open the Account Reactivation form

Quick overview

When to use this	What happens	Where to start
You had a Bitpanda account before and want to regain access.	We check if the account still exists → send a Sumsub link → if verified, we reactivate your account.	Open the Account Reactivation form

What you’ll need

Account email: Use the same email address that was linked to your original Bitpanda account.
Valid government-issued photo ID: Passport or national ID card.
Device with camera and microphone: A smartphone is recommended for best results.
Good lighting and stable internet: For clear photos and a smooth verification process.
If you changed your country of residence: Prepare a recent Proof of Residence (≤ 3 months; JPG/PNG/PDF), if requested.

Submit the reactivation request

Go to the Account Reactivation form.
Enter the email address associated with your former Bitpanda account and fill in the required fields.
Submit the form. If the account is found, you’ll receive a verification link from Sumsub via email.

ℹ️ Note: If you no longer have access to your original email inbox, mention this in the form so we can advise a secure recovery path.

Complete the verification

Open the link from the email to start verification. You’ll be asked to:

Upload clear photos of your ID (and Proof of Residence if requested).
Take a selfie and/or complete a short liveness check (follow the on-screen prompts).

ℹ️ Troubleshooting tips:

Use an up-to-date browser (Chrome, Firefox, Safari) or your mobile device.
Allow camera/microphone permissions when prompted.
Ensure your document is visible, in focus, and free of glare or reflections.

After verification

→ If verification is successful, we’ll reactivate your account and send a confirmation email.
→ If the check fails or documents are unreadable, you may be invited to retry.

Frequently Asked Questions

I requested deletion in the past. Can I still reactivate?

If your old profile still exists in our system, yes—submit the reactivation form. If it’s no longer recoverable, we’ll let you know the next steps by email.

I can’t access my old email inbox. What should I do?

Fill out the form with as much detail as possible and mention that you no longer have access to the old email. We’ll guide you through a secure alternative.

How long does the Sumsub link stay valid?

Verification links are time-limited. Please complete the steps promptly after receiving the email.

Need help?

If you’re unsure or run into issues, submit the Account Reactivation form and describe your issue. Our team will review your request and contact you by email.