Email not received

If you have trouble receiving emails from us, there are several reasons that could cause the problem.

Confirmation email for new account

If you have just created an account and have not received the confirmation email after half an hour, please make sure you have entered the correct email address and click on resend the confirmation email.

What you can check

Make sure you check your mailbox folders like Spam/Junk, Promotions, Deleted, and any custom filters. Search for bitpanda@bitpanda.com and support@bitpanda.zendesk.com.

You can also click Resend email in your Wallet or History if the email hasn't arrived after a few minutes.

If you still cannot find it, your provider may be blocking it. Please try to whitelist our email addresses and add them to your address book as trusted senders.

The official Bitpanda Support email address is: support@bitpanda.zendesk.com (to contact us, please use the contact form).

Try a different email program, device, or browser. On mobile, disconnect and reconnect to your mailbox and ensure you're still signed in (password changes can log you out).

If you selected POP3 as a server, try switching to IMAP—this helps when accessing your mailbox from multiple devices.

Also ensure your mailbox has enough storage; a full inbox can prevent new messages from arriving.

Check your internet connection and switch networks if possible. Temporarily disable your firewall or antivirus to see if they are blocking emails.

Email address & ticket ID

Please use our contact form to contact us. After you submit a request, you will receive a reply from an address similar to support+id206612@bitpanda.zendesk.com. The number in the address is your ticket ID.

Automatic email

If you submit a request, you will receive an automatic answer email with a ticket ID after a few seconds. Check you received that email and entered your address correctly in the contact form. Otherwise, you won’t receive our support emails.

If more than 24 hours have passed and you still haven't received the automatic email, you can contact us from another email address and ask about the ticket status of your initial request.

Bitpanda Telegram group

If you’re not receiving our support emails, you can join our official Telegram group to talk to our support team and discuss next steps (for example, receiving your ticket ID and whitelisting the individual support email).

Confirmation links & email “conversations”

If you experience problems with the confirmation email, have a look at this article.

Submit a support request

If you tried the steps above and still don’t receive our emails, please contact us using the link below. Include the email address you use for your Bitpanda account so our team can assist you faster.

Report an email delivery issue

Quick overview

Possible issue	Why it happens	What to do
Spam/Junk or filters	Automated emails from unknown senders may be filtered.	Check Spam/Junk/Promotions/Deleted folders and rules; search for bitpanda@bitpanda.com and support@bitpanda.zendesk.com.
Provider blocking	Your email provider may block system-generated messages.	Whitelist our addresses and add them to your contacts; see the whitelisting guide linked below.
Inbox full / client settings	Full mailbox or POP3/IMAP/app issues.	Free up storage; try a different device/app/browser; switch POP3 → IMAP if you use multiple devices.

Frequently Asked Questions

Which addresses should I whitelist?

Add bitpanda@bitpanda.com and support@bitpanda.zendesk.com to your contacts and follow our whitelisting guide.

I changed email providers. How do I update my Bitpanda email?

Follow this article on how to change your email address on Bitpanda.

I can’t find any message from Bitpanda. What now?

Search your mailbox for bitpanda@bitpanda.com and support@bitpanda.zendesk.com. If you still can’t find any email, please contact us via the form.

Need more help?

For any ongoing email delivery issues, please reach out to our support team using the Report an email delivery issue form. Include details about your email provider and any filters you use to help us resolve the issue faster.