I am experiencing problems with my verification

Find out How to verify.

We are sorry if you experienced difficulties with your verification. Verification through Onfido, Youniqx, IDNow and eID are currently the only options we offer. There is no alternative. We do not offer the possibility to be verified via support tickets, by post, via email or in person.

Identity documents

Only the following identity documents can be used for the verification. Please note that we do not accept other identity documents, for example driving licences or residence permits. We also are not able to communicate if there will be any additional countries added to this list in the future.

 


Full verification


Light verification

 

Onfido

Youniqx

IDNow

eID

Country

Passport

ID Card

Passport

ID Card

Passport

ID Card

Passport

ID Card

Argentina

           

 

Armenia

           

 

 

Australia

           

 

Austria

 

 

Belarus

   

 

 

 

 

 

 

Belgium

 

 

✓***

✓***

 ✓***

Bolivia

 

 

 

 

 

 

 

Brazil

           

 

Bulgaria

 

 

 

 

Canada

           

 

Colombia

           

 

Croatia

 

 

   

Cyprus

 

 

 ✓

 

Czech Republic

 

 

 

Denmark

 

 

 

 

 

Egypt

           

 

Estonia

 

 

 

 

Finland

 

 

France

 

 

✓****

✓****

Germany

 

 

 

Greece

 

✓*

 

 

✓*

Hong Kong

           

 

Hungary

 

 

Iceland

 

 

 

 

 

Ireland

 

 

 

Israel

           

 

Italy

 

 ✓*

 ✓*

✓*

 

Japan

           

 

Kuwait

           

 

 

Latvia

 

 

 

Liechtenstein

 

 

 

 

 

Lithuania

 

 

Luxembourg

 

 

 

Malta

 

 

 

Mexico

           

 

Montenegro

           

 

 

Morocco

       

 

 

Netherlands

 

 

New Zealand

 

 

 

 

 

 

North Macedonia

           

 

Norway

 

 

 

 

 

Oman

   

 

 

 

 

 

 

Peru

           

 

Philippines

       

 

 

Poland

 

 

 ✓

 

 

Portugal

 

 

✓***

 

✓***

Romania

 

 

 

 

 

Russian Federation

   

 

 

 

 

 

 

Serbia

               

Singapore

           

 

Slovakia

 

 

 ✓

Slovenia

 

 

 

South Africa

           

 

South Korea

           

 

Spain

 

 

 

Sweden

 

 

✓**

✓**

Switzerland

 

 

 

Taiwan

           

 

Turkey

 

 

 

 

 

Ukraine

   

 

 

 

 

 

 

United Kingdom of Great Britain and Northern Ireland

 

 

 

 

 

* For Italian and Greek citizens, the old paper-based ID document cannot be accepted.

** Unfortunately, our verification partner companies are currently experiencing issues with the verification of Swedish citizens.

*** Unfortunately, there are official Belgian and Portuguese identity documents in circulation that were issued with a false ID number. Although these kinds of documents may be considered a correct ID document in some places, our verification partner companies cannot accept them as a valid identity document for the verification.

**** Unfortunately, our verification partner company cannot accept documents for which the validity date has expired, even if they are still valid in some cases.

For additional information concerning US citizens and residents, please read our Terms & Conditions.

Webcam problems

If you have problems with your video or webcam, then please use a different hardware, smartphone, tablet, computer or similar device.

Audio problems

Should your audio fail, then check your audio settings, try a headset or use a different device like with the video problems.

Connection problems

When the internet connection fails, please try another connection, maybe the smartphone internet or some other WIFI.

Image exposure problems

When taking pictures of your documents pay attention to a sufficient image exposure. Take into account that image sensors of most cameras need more exposure than the human eye in order to properly display visual impressions.

Technical problems

In case of technical problems which aren't caused from your side, please get in touch with the corresponding support of the verification service:

Please note that these services have different opening hours. You can view these on the respective websites.

Ident-ID

When you start the full verification on Bitpanda and you chose not to run the verification through the browser then the Ident-ID is shown to you on the next page. This ID is the Ident-ID that you have to enter on your smartphone or tablet when IDNow asks you for it.

Partner identification services

Onfido provides digital, AI-based solutions for identity verification. Their technology decides whether a photo ID is genuine or fraudulent, comparing it against facial biometrics. Onfido was founded in London and available 24/7.

Youniqx provides solutions for secure identity management. It was founded as a subsidiary of the Austrian State Printing House (OeSD), thus having many years of experience providing solutions according to the highest security standards. Youniqx is based in Vienna, Austria and is available 24/7.

IDNow is the world's fastest, most flexible and most secure identity verification platform. VideoIdent provides a seamless online identification using an agent-assisted video chat process. IDNow is based in Munich, Germany and is available from 8:00 AM until 00:00 CEST.

eID is a software vendor in the digital identification and e-Signature industry. It is using artificial intelligence for real time identity verification. eID is offering a video identification procedure where you only need to upload your identity document, eliminating the need for face-to-face contact with a human agent. We are using the services of this provider for our light verification.

There is nothing we can do to complete your verification if all of our verification services (Onfido, Youniqx, IDNow and eID) are unable to verify your identity.

Note: Presently Youniqx and IDNow are only able to offer verification in English and German.

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