We are sorry you experienced difficulties with your verification. Unfortunately, the video-verification through IdentityTM and IDNow is currently the only option we offer. There is no other option.
You can see the accepted documents here. The verification services cannot accept other documents.
If you have problems with your video or webcam, then please use a different hardware, smartphone, tablet, computer or similar.
Should your audio fail, then check your audio settings, try a headset or use a different device like with the video problems.
When the internet connection fails, please try another connection, maybe the smartphone internet or some other WIFI.
Image exposure problems
When taking pictures of your documents pay attention to a sufficient image exposure. Take into account that images sensors of most cameras need more exposure than the human eye in order to properly display visual impressions.
Please note that these services have different opening hours. You can view these on the equivalent websites.
IdentityTM is available 24/7.
Unfortunately, there is nothing we can do to complete your verification, if all of our verification services (IdentityTM and IDNow) are unable to verify your account.
Please have a look here to see what you can do with an unverified Bitpanda account:
The following identity documents can be used for the verification:
|Country||Passport||ID Card||Passport||ID Card|
|Bosnia and Herzegovina||✓||✓|
|United Kingdom of Great Britain and Northern Ireland||✓||✓|