What should I do if my cryptocurrency deposit or withdrawal is not completed?

Please take a look at the explanations of the status a cryptocurrency deposit or withdrawal can have in your Bitpanda Wallet. You can also see this in your history.

If your cryptocurrency deposit does not appear at all, see what you can do.

Pending

The transaction hasn't been confirmed by email yet. If you haven't received any Emails, you can find some tips for further action.

Pending (Processing)

The transaction will be transmitted to the appropriate network and confirmation should be received shortly. It is no longer possible to cancel the transaction at this point.

Unconfirmed Transaction

The transaction hasn't been confirmed by the Blockchain yet. In case your transaction status hasn't changed after an hour, and it didn't show up in the Blockchain, please contact us. Please make sure to send us the Transaction-ID (Hash) when contacting us.

Cancelled

This status can show up if you have cancelled it either through your account or your confirmation Email.

If you've made a deposit, please contact us. If you've made a withdrawal, the coins will be returned to your wallet, if not, please contact us.

New User Invited

An invitation was sent to the user per Email. As soon as the invited person accepts the invitation, the coins will be transferred to his Bitpanda account. If you have sent it to the wrong Email address, please contact us, and we will help you. In case you want to invite a new user you can add him through the Contacts option.

Cancelled Invitation

In this case, either you have cancelled the invitation, or we did, due to technical reasons. The amount has been credited back to your account. 

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