I'm new to Bitpanda. Where should I start?

If you're new to Bitpanda this step by step walkthrough helps you to quickly and seamlessly get started with our platform.

• Start on our Website: https://www.bitpanda.com/en
  
• You can also start with our Bitpanda App

1. Create your account

• To use our service you will need to create your personal account. Please note that only one account per user is allowed. You can use both the website and the Bitpanda App with a single account
  

2. Secure your account

• Keep your funds safe by learning how to secure your Bitpanda account
• Please always activate your two-factor authentication (2FA)

3. Verify your account

• To make deposits and to use the full limits learn how to verify your account
• For a successful verification please pay attention to the accepted documents for verification

4. Deposit money and buy cryptocurrencies

• Quickly learn how to deposit money to your Fiat Wallet and how to buy cryptocurrencies
• Be aware that the payment provider account must be in your name and that a deposit from and for third parties is not permitted

5. Buy cryptocurrencies with Bitpanda To Go in Austria

• Still unverified? You can also buy cryptocurrency with Bitpanda To Go even when you're not verified yet. Bitpanda To Go is the result of a partnership between Bitpanda GmbH and the Austrian Post AG and therefore only available for purchase in Austria
• Find a branch in your area

6. Sell cryptocurrencies

• Quickly sell cryptocurrencies
• Learn how to withdraw money from your Fiat Wallet

7. Deposit cryptocurrencies

• Deposit cryptocurrencies to your Bitpanda Wallet
• Find out which cryptocurrencies are supported by Bitpanda. Note the differences to ERC20 tokens

8. Send cryptocurrencies

• Learn how to send your cryptocurrencies to other wallets
• Or get to know our Contacts feature to make sending cryptocurrency even more hassle-free

9. Withdraw your money

• To withdraw your funds from your Fiat Wallet learn how to withdraw money from your Fiat Wallet
• Pay attention to the different payout options for the respective currencies
• To change your bank details or add a bank account learn how to add or change your bank details

10. Any questions?

• Visit our new Status page to stay up to date in case of short-term disruptions
• In case you are stuck, we are at your disposal at any time. See the fastest way to get help with your request