How can I send my cryptocurrencies?

Sending cryptocurrencies

To send your cryptocurrencies from Bitpanda to another wallet follow these steps:

DesktopMobile App (Android)
  1. Log in to your account and click on Send in the top right corner
  2. Select the cryptocurrency and wallet you want to send from
  3. Then enter the address you want to send to, or choose from your existing contacts
  4. In the next step you can choose the amount
  5. In the last step you see a summary. If everything is correct, click on Send now
  6. You will receive a confirmation email. After clicking Confirm Transaction, the process is complete

Note: Please make sure that you never send the coins of one cryptocurrency to an address of another cryptocurrency. Otherwise these coins will definitely be lost. Furthermore, please notice our minimum withdrawal amounts and transaction costs and used address formats.

Tip: Learn more on how to receive cryptocurrencies and check our status page to see if a wallet is operational.

Bitcoin (BTC) withdrawals

A withdrawal of Bitcoin might take longer than the confirmation of other cryptocurrency transactions. This circumstance is caused by the environment of the network. If you received the transaction ID (hash) of the Bitcoin transaction you can check the status in the Blockchain Explorer.

If the status of the transaction is “Unconfirmed Transaction” in the Blockchain Explorer you have to wait for the first confirmation from the network and there is nothing else to do. The waiting time can take up to an hour or more depending on the workload of the Bitcoin network and on the time of the next found block.

Ethereum (ETH) withdrawals

Before sending Ethereum from your Bitpanda wallet, you receive and need to accept the following notice:

“I am not investing in an ICO. I understand that Bitpanda will not be able to credit any issued tokens to my ETH wallet!”

Should you send and receive the error message “out of gas” for your transaction in the Blockchain Explorer, change your gas limit to 50,000. If this does not resolve the issue then please contact us.

ERC20-Token withdrawals

Please do not withdraw tokens that are not officially supported by you prefered external wallet via a full wallet (deposit and withdraw). If you do so, these tokens will be lost and are not refundable by the provider of the external wallet depending on their policy handling ERC20-Tokens.

Take a look at what you need to consider when depositing specific ERC20 Tokens to your Bitpanda Wallet

Dash (DASH) withdrawals

We only allow normal Dash transactions as a withdrawal. The options PrivateSend and InstandSend are not supported by us.

Ripple (XRP) withdrawals

If you need a destination tag when sending Ripple, do not forget to include it, otherwise, the recipient cannot assign the transaction.

If you can’t withdraw less than 20 XRP, please check if the address is activated. Ripple addresses have to be activated through a deposit of at least 20 XRP. Afterwards the balance of Ripple addresses also can't fall below that threshold. Please be aware of those values when doing a withdrawal to an external wallet. Those rules are made by the Ripple-Network, Bitpanda can't control this.

Take a look at what you need to consider when depositing Ripple (XRP) to your Bitpanda Wallet.

Stellar (XLM) withdrawals

If you need a memo when sending Stellar, do not forget to include it, otherwise, the recipient cannot assign the transaction.

For Stellar withdrawals you can choose whether you want to use Memo ID or Memo Text. In case of a transfer to other services (i.e. exchanges), please check which Memo type is required by the recipient and add it to your transaction.

Take a look at what you need to consider when depositing Stellar (XLM) to your Bitpanda Wallet

NEM (XEM) withdrawals

If you need a Message when sending XEM, do not forget to include it and do not send the Message encrypted, otherwise, the recipient cannot assign the transaction.

Take a look at what you need to consider when depositing NEM (XEM) to your Bitpanda Wallet

EOS (EOS) withdrawals

If you need a Memo when sending EOS, do not forget to include it, otherwise, the recipient cannot assign the transaction.

Take a look at what you need to consider when depositing EOS (EOS) to your Bitpanda Wallet.

ZCash (ZEC) withdrawals

We only allow non-private Zcash transactions as a withdrawal. Also, do not deposit from a private address (z-address). When you do so, your funds will be lost.

Bitpanda "Contacts"

The option contacts can make it easier sending/receiving cryptocurrencies between Bitpanda users. These transactions are free of charge and processed in seconds.

Learn more on how does the Contacts option work?

Tip: If you have multiple wallets for one cryptocurrency on Bitpanda you can transfer your coins between them. Also check the coin deposit and withdrawal fees.

Blockchain Explorers

Explorers to see transaction progresses.

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