1. Bitpanda Helpdesk
  2. Trading
  3. Specifics for Stocks and ETFs

Real Stocks: Onboarding Process

With the introduction of Real Stocks to Bitpanda, we are updating our onboarding process to ensure full compliance with new financial regulations. This guide explains why these changes are happening and what steps you need to take based on your location.

Why do I need to re-verify?

To offer Real Stocks and complex ETFs, we must adhere to specific regional regulations. This requires us to:

✓

Confirm Personal Data

Ensure your information is up to date.

✓

Tax Identification

Collect your Tax Identification Number (TIN) (within 60 days, except for Spain, Italy, Portugal, Iceland, Malta and Poland, where it is required at account creation).

✓

Knowledge Assessment

Administer a brief test to ensure you understand the risks associated with complex ETFs & ETCs investments.

Onboarding Steps by Region

For new users, you will only have to acknowledge the consent screen and then approve the T&Cs.

Onboarding: Germany
Step 12345678 of 8
Acknowledgment/Consent: Confirm you understand the inherent risks of trading. For Stocks & ETF, it will be a RISK acknowledgment and for complex ETFs and ETCs, it will be a consent screen to approve.
Personal Details: Verify your address and place of birth.
KYC Questionnaire: Pending your initial verification date, you might be prompted to answer a questionnaire or re-verify your account.
Identity Verification: Complete a liveness check with valid ID.
U.S. Status Declaration: Confirm whether or not you are taxable in the U.S. (citizen or resident).
Terms & Conditions: Accept updated T&Cs to continue trading.
Start Trading: You are now verified and ready to go!
Tax Information: Once your securities Account has been created, you will have 60d to provide your tax details.
Onboarding: ES, IT, PT
Step 12345 of 5
Risk Acknowledgment: Confirm your understanding of investment risks.
Verify Address: Confirm or update your residential address.
Tax Information: Declare your tax residency and provide your TIN.
Terms & Conditions: Accept updated T&Cs to continue using the platform.
Start Trading: Access Real Stocks and ETFs immediately.
Migration Guide
Step 123456 of 6
Acknowledgment/Consent: Confirm you understand the inherent risks of trading. For Stocks & ETF, it will be a RISK acknowledgment and for complex ETFs and ETCs.
Personal Details: Verify your address and place of birth. You can edit these directly if they have changed.
U.S. Status Declaration: Confirm whether or not you are taxable in the U.S. (citizen or resident).
Terms & Conditions: Review and accept our updated T&Cs to maintain your trading privileges.
Start Trading: Once verified, you are ready to go!
Tax Information: Once your securities Account has been created, you will have 60d to provide your tax details.

FAQ's

What if I don't have a TIN? +

You can select a reason (e.g., student status or recent relocation). Our team will review your case. Note: A TIN (if existing/available in your country) is mandatory on Bitpanda.

Why can't I enter my TIN on a desktop? +

If you encounter issues adding your Tax Identification Number (TIN) on desktop, for example if the pop-up doesn't open, please try again using the Bitpanda mobile app.

Can I decline the T&Cs? +

Acceptance is required to trade stocks on Bitpanda. If you decline, you won’t have access to real stocks.

I am a U.S. citizen in Europe; can I trade? +

Unfortunately, no. Due to strict regulations, Bitpanda cannot onboard U.S. persons. You will need to withdraw your funds and close your account.

Can I skip KYC (Germany)? +

No. To comply with local law and access Stocks/ETFs, the re-verification process and questionnaire are mandatory.