To change your registered mobile phone number, please send us a picture of your identity card or passport, next to a handwritten note with the following information:
- "Bitpanda Phone Number Change"
- Your new number
- Today’s date
Please also write your new phone number in the email you are going to send us.
Here you can see our sample pictures for illustrative purposes, please also note the description below:
Note: Send us the picture directly from your registered email address at Bitpanda. We need a picture showing legible the handwritten note next to your identity document. Also please note that we do not accept Scans. Make sure your date of birth and name are readable. Please don't send a selfie/portrait, we only need the documents and on a portrait they are unreadable.
Tip: Please note that you need to let us know if another account is already using your new number. We do not accept the same number in two accounts, in this case please explain to us how that happened.
The phone number can be changed if you are not verified yet. The change of the phone number in an unverified account can be seen in this video.