To change your registered email address, please send us a picture of your identity card or passport, next to a handwritten note with the following information:
- "Bitpanda Email Address Change"
- Your new email address
- Today’s date
Please also write your new email address in the email you are going to send us.
Here you can see our sample pictures for illustrative purposes, please also note the description below:
Note: Send us the picture directly from your registered email address at Bitpanda. We need a picture showing legible the handwritten note next to your identity document. Also, please note that we do not accept Scans. Make sure your date of birth and name are readable. Please don't send a selfie/portrait, we only need the documents and on a selfie or portrait they are unreadable.
Tip: Please note that you need to let us know if another account is already using your new email address. We do not accept the same email address in two accounts, in this case please explain to us how that happened.