How can I change my email address?

Changing your email address is easily done. There are just a few details to take care of. Therefore, please stick to the process outlined below.

In brief

To change your registered email address, please send us a picture of your identity card or passport, next to a handwritten note with the following information:

- "Bitpanda Email Address Change"
- Your new email address
- Today's date

To change your email address send us the picture directly from your registered email address using our contact form.

Note: Please also write your new email address in the email you are going to send us, to avoid confusion.

Step 1:

Grab a sheet of paper.

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Step 2:

Fetch your identity card or passport.

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Step 3:

Write down the following information on the sheet of paper.

- "Bitpanda Email Address Change"
- Your new email address
- Today's date

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Step 4:

Take a picture of your identity card or passport next to the handwritten notice.

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Note: We need a picture showing legible the handwritten note next to your identity document. Make sure your date of birth and name are readable.

Step 5:

To change your email address send us the picture directly from your registered email address using our contact form.

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Note: Please also write your new email address in the email you are going to send us, to avoid confusion.

Avoid common mistakes

Please note that we do not accept Scans. Please don't send a selfie/portrait, since readability in such pictures is not sufficient. Therefore, please only send in the documents as outlined above. Thank you!

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Note: Please note that you need to let us know if another account is already using your new email address. We do not accept the same email address in two accounts, in this case please explain to us how that happened. 

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