How can I change my email address?

Changing your email address is easily done. There are just a few details to take care of. Therefore, please stick to the process outlined below.

In brief

To change your registered email address, please send us a picture of the identity document you used for your verification (identity card or passport), next to a handwritten note with the following information:

- "Bitpanda Email Address Change"
- Your new email address
- Today's date

To change your email address, send us the picture using our contact form and enter your registered email address in the appropriate field.

Note: Please also write your new email address in the email you are going to send us, to avoid confusion.

Step 1:

Grab a sheet of paper.

step_01.jpg

Step 2:

Fetch your identity card or passport.

step_02.jpg

Note: We only accept the identity document that has been used for the verification.

Step 3:

Write down the following information on the sheet of paper.

- "Bitpanda Email Address Change"
- Your new email address
- Today's date

step_03.jpg

Step 4:

Take a picture of your identity card or passport next to the handwritten notice.

step_04.jpg

Note: We need a picture showing legible the handwritten note next to your identity document. Make sure your date of birth and name are readable on your identity document.

Step 5:

To change your email address, send us the picture using our contact form and enter your registered email address in the appropriate field.

step_05_emailchange.jpg 

Note: Please also write your new email address in the email you are going to send us, to avoid confusion.

Avoid common mistakes

Please note that we do not accept Scans. Please don't send a selfie/portrait, since readability in such pictures is not sufficient. Therefore, please only send in the documents as outlined above. Thank you!

dont_print.jpg  dont_portrait.jpg  dont_driver_licence.jpg

Note: Please note that you need to let us know if another account is already using your new email address. We do not accept the same email address in two accounts, in this case please explain to us how that happened. 

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