How can I change my email address?

Changing your email address is easily done. There are just a few details to take care of. Therefore, please stick to the process outlined below.

In brief

To change your registered email address, please send us a picture of the identity document you used for your verification (identity card or passport), next to a handwritten note with the following information:

- "Bitpanda Email Address Change"
- Your new email address
- Today's date

To change your email address, send us the picture using our contact form and enter your registered email address in the appropriate field.

Note: Please also write your new email address in the email you are going to send us, to avoid confusion.

Step 1:

Grab a sheet of paper.

Step 2:

Fetch the same type of identity document you used for the verification of your account (your identity card or passport).

Note: We can only accept the same type of identity document you used for your verification. For example, if you verified with a passport, we cannot accept an ID card. Please note that we cannot accept expired documents. However, we can accept a renewed document if it matches the identity document you verified with.

Step 3:

Write down the following information on the sheet of paper.

- "Bitpanda Email Address Change"
- Your new email address
- Today's date

Step 4:

Take a picture of your identity card or passport next to the handwritten notice.

Note: We need a picture of a legible handwritten note next to your identity document. Make sure your date of birth and name are legible on your identity document. Please note that the document needs to be fully visible and ensure that all edges of the document are visible. We cannot accept cut-off documents as valid proof of identity.

Step 5:

To change your email address, send us the picture using our contact form and enter your registered email address in the appropriate field.

Note: Please also write your new email address in the email you are going to send us, to avoid confusion.

Avoid common mistakes

Please note that we do not accept scans. Please don't send a selfie/portrait photo, since legibility in such pictures is not sufficient. Therefore, please only send in the documents as outlined above. Thank you.

Note: Please note that you need to let us know if another account is already using your new email address. We do not accept the same email address in two accounts, in this case please explain to us how that happened.