In addition to the conventional login method, using an email address and a password, online accounts can be further secured by so-called two-factor authentication (2FA).
If two-factor authentication (2FA) is activated, a numerical code valid for a limited period of time is also requested during login in addition to the login data. This numerical code is generated via an app (e.g. Google Authenticator).
Tip: The additional query of this numerical code during login increases the security of your Bitpanda account, which is why we recommend that you always activate two-factor authentication (2FA).
- Publishers
- Activating two-factor authentication (2FA)
- Log in with activated two-factor authentication (2FA)
- Troubleshooting
Publishers
Note: All mentioned 2FA-apps are from external providers. These examples are provided as a convenience and for informational purposes only. They do not constitute an endorsement or a recommendation by Bitpanda of any of the products, services or opinions of these third parties.
There are several 2FA-apps, but the most common are:
- Google Authenticator (Android and iOS)
- Authy (Android and iOS)
- Authenticator+ (Windows Phone)
Activating two-factor authentication (2FA)
To activate two-factor authentication (2FA) on your Bitpanda Account, please follow these steps:
- Download your preferred 2FA-app to your smartphone
- Log in to your Bitpanda Account
- Click on your User Icon and choose Security
- At Two-factor authentication (2FA) click on Set up
- Enter your password and click on Continue
- Secure the displayed 2FA recovery code so that only you have access to it and click on Continue. This code is necessary to reset two-factor authentication (2FA) if you lose your smartphone for example
- Enter the 2FA recovery code you just saved into the field and click Continue
- Now scan the displayed QR-Code with your 2FA-app. A new entry appears in your 2FA-app, consisting of the name "Bitpanda" and a six-digit numerical code
- To complete the setup, click on Continue, enter the six-digit numerical code displayed in the 2FA-app on the Bitpanda website in the field and click Enable two-factor authentication. Note that the numerical code in the 2FA app changes every 30 seconds for security reasons. Therefore, always enter the current numerical code
- Download your preferred 2FA-app to your smartphone
- Log in to your Bitpanda App on your Android device
- Tap on the Profile button
- Tap on Security
- Under Two-factor authentication (2FA) tap on Setup 2FA
- Enter your password and click on Continue
- The code you’re seeing now also functions as the 2FA recovery code. Store it somewhere safe, so that only you have access to it. This key is necessary to reset two-factor authentication (2FA) if you lose your smartphone for example
- Tap on the Copy icon and tap on Continue
- Open the 2FA app and enter the code you just copied. It's best to give the entry a name to find it faster
- The entry appears in the 2FA app. Copy the six-digit numerical code and enter it in the Bitpanda App within 30 seconds. Note that this numerical code in the 2FA app changes every 30 seconds for security reasons. Therefore, always enter the current numerical code
- Tap on Enable 2FA
- Download your preferred 2FA-app to your smartphone
- Log in to your Bitpanda App on your iOS device
- Tap the Profile button
- Tap on Security
- Toggle the slider next to Two-factor authentication (2FA)
- Enter your password and click on Continue
- The code you’re seeing now also functions as the 2FA recovery code. Store it somewhere safe, so that only you have access to it. This key is necessary to reset two-factor authentication (2FA) if you lose your smartphone for example
- Tap on Copy and then tap on Continue
- Open the 2FA app and enter the code you just copied. It's best to give the entry a name to find it faster
- The entry appears in the 2FA app. Copy the six-digit numerical code and enter it in the Bitpanda App within 30 seconds. Note that this numerical code in the 2FA app changes every 30 seconds for security reasons. Therefore, always enter the current numerical code
- Two-factor authentication is now activated on your account
Note: Secure the 2FA recovery code before clicking Enable two-factor authentication as it will not be displayed again.
Tip: You can also download the PDF containing the QR-code and store it safely. If you lose your smartphone or uninstall the 2FA-app, you can restore your 2FA entry in the 2FA-app yourself.
Login with activated two-factor authentication (2FA)
The six-digit numerical code displayed in your 2FA-app is requested at login as a second step after entering your password, email address and reCAPTCHA.
To log in, please follow these steps:
- Log in to your Bitpanda account as usual with your email address and password and solve the reCAPTCHA if necessary
- You will now be asked to enter your two-factor authentication (2FA). Open your 2FA-app on your smartphone and enter the displayed six-digit numeric code in the corresponding field on the Bitpanda website
- If the numerical code is correct you will be logged in automatically
- Log in to your Bitpanda App as usual with your email address and password and solve the reCAPTCHA if necessary
- You will now be asked to enter your two-factor authentication (2FA). Open your 2FA-app on your smartphone and enter the displayed six-digit numerical code in the corresponding field in the Bitpanda App
- If the numerical code is correct you will be logged in automatically
- Choose a PIN and tap on Save
- Log in to your Bitpanda App as usual with your email address and password and solve the reCAPTCHA if necessary
- You will now be asked to enter your two-factor authentication (2FA). Open your 2FA-app on your smartphone and enter the displayed six-digit numerical code in the corresponding field in the Bitpanda App
- If the numerical code is correct you will be logged in automatically
- Choose a PIN and tap on Create a PIN
Troubleshooting
- Time expired
Note that the numerical code in the 2FA app changes every 30 seconds for security reasons. Therefore, always enter the current numerical code - Time synchronisation
Even when you are not connected to the internet, the authenticator app will continue to create 2FA codes offline, so long as the time is still correct. However, if your Bitpanda 2FA entry doesn't work, this is most likely because the time on your device has changed. You can try to fix this by navigating to your device settings and synchronising the time - Lost/broken smartphone or no access to the app
If the smartphone or app is no longer available, the 2FA entry needs to be reset. If you have saved the 2FA recovery code during setup, you can do the reset on your own - Transfer Google authenticator to a new phone
- On your old phone, open the Google Authenticator app and tap on the three dots in the top-right corner
- Tap on “Transfer accounts”
- Tap on “Export account”. You will be prompted to verify your identity through biometrics if you have such identification set up or by entering your lock screen password
- Select the accounts you wish to transfer to your new phone and click on “Next”. The app will display a QR code
- If you have not installed the Google Authenticator app on your new phone yet, please do so now
- Open the Google Authenticator app on your new phone, tap “Scan QR code” and scan the QR code displayed on your old phone
- The transfer should now be complete