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Send cash via Bitpanda Pay

Besides withdrawing cash to your personal bank account, you can send cash to third parties, like family, friends, and merchants via Bitpanda Pay.

Before you start

To use Bitpanda Pay, you need the following:

How do I send cash?

DesktopMobile App
  1. Sign in to Bitpanda
  2. Click on Send
  3. Select the EUR wallet
  4. Enter your Bitpanda password and click on Continue
  5. Add a new payout account and click on Create, or select an existing payout account
  6. Enter the Payment reference and click on Save and continue
  7. Enter the amount you want to send and click on Go to summary
  8. After confirming the terms and conditions and that you are not acting on behalf of a third party, click on Confirm
  9. If you have activated two-factor authentication (2FA), enter the 2FA code
  10. Enter the PIN, which we sent to your verified phone number
  11. Your transaction is now processing. Depending on the banks involved as well as the payment area, your transaction should be credited within 1-4 days

When will my transaction arrive?

Transactions to an EU or EEA member state bank account (via SEPA) take up to 3 business days. Transactions to other banks might take 1 business day longer. Your transaction status is also visible in your History.

Public holidays: Keep in mind that Saturdays, Sundays and public holidays do not count as working days for banks. Also, Austrian public holidays may differ from holidays in other countries. Additionally, not all banks process transfers around the clock, therefore delays may occur depending on the bank in question.

Troubleshooting

I didn’t receive the SMS-TAN
Find out what you can do if you are not receiving SMS
My phone number has changed
Your phone number must match the one you registered with on Bitpanda. Find out how to change your registered phone number
I have trouble with the two-factor authentication (2FA)
If you are experiencing issues with your two-factor authentication (2FA), please read this article and also check its troubleshooting section
Can I cancel my transaction?

Yes, but if the transaction is already in Processing, please contact us and include the transaction’s PID. We will then cancel it on your behalf.

Should you have been charged despite your transaction being cancelled, please send us the following information to initiate a refund:

  • A photo of your bank statement showing the details of the transfer
  • The transfer data as a PDF export
  • The transfer data as plain text in your email

Including the transfer data as plain text in the email will significantly speed up the processing time of your request.

My withdrawal says “Finished” but hasn’t arrived yet
If the status of your withdrawal shows as Finished on our side you will need to contact the recipient bank for further updates about its arrival.
Why did the recipient not receive the full amount?
When you perform a Bitpanda Pay transaction, the recipient will receive the equivalent EUR amount. When sending money to non-European-Union countries, banks might charge fees and reduce the amount received by the recipient. Also, if the recipient’s bank account is denominated in another currency than EUR, additional fees might be charged by their bank.
Why can’t I see Bitpanda Pay in my account?
Bitpanda Pay is currently limited to European citizens with residency in Europe. We aim to improve that in the future.

I still have questions

If you can’t find the answer to your question above, you might want to check out our Bitpanda Payments FAQ. If that doesn’t help, feel free to contact us.