Customer & ID documents acceptance policy

Bitpanda accepts identity documents from over 80 countries across Europe and beyond. Check the list below to see if yours is supported!

Identity document acceptance 

To use Bitpanda services and products, users must verify their identity per the applicable regulations. We can accept the following documents:

* In general, residents of other EEA countries or Switzerland.

**  Turkey, Turkish Republic of Northern Cyprus, Serbia or UAE and British islands not part of the UK, Guernsey, Jersey and Isle of Man.

*** In general, German residents, unless otherwise approved by Bitpanda.

**** Issued in accordance with Directive 2006/126/EC

***** Andorra, Monaco, Liechtenstein, San Marino and Vatican City

****** With the exception of Bulgaria

Please note that for all residence permits, the holder must reside in the country where the permit was issued, and the permit must be valid for at least one year from the start of the Bitpanda onboarding process.

Furthermore, we also cannot accept paper-based ID documents from Turkish citizens. 

Is Bitpanda available in my country?

Take a look at the list of supported countries to find out if we offer our services in your country.

Are there restrictions?

Bitpanda may restrict the offer of its services and products and may not complete the onboarding for persons who are:

• Minors or individuals with a lack of legal capacity;
• Customers residing in non-approved markets or jurisdictions;
• Persons that qualify as US-reportable accounts in accordance with the Foreign Account Tax Compliance Act (FATCA), including US citizens and US residents;
• Individuals or legal entities listed on the EU, OFAC, UAE and/or UK sanction lists;

• Citizens of the following countries:

FAQ