1. Bitpanda Helpdesk
  2. Getting started
  3. About Bitpanda

How to contact Bitpanda support?

Real support from real experts, available 24/7!

Getting help on Bitpanda is now faster and easier than ever. You can reach our multilingual team directly through the Bitpanda mobile app, desktop web app, or our official WhatsApp and community channels.

Download the Bitpanda mobile app
Trade and manage your assets on the go with 24/7 security.
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Getting started: Log in to contact Support
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Log in on the mobile app
! I need help logging in
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Click on your profile in the top left corner
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Select ‘help’, and choose your preferred support method
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Log in here
! I need help logging in
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Click on your profile in the top right corner
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Select ‘help’, and look for the live chat bubble in the bottom right corner
Which method should I use?
Live chatBest for immediate real time support. Available 24/7!
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How to: Choose the Live Chat option on the help menu to open a conversation with Bao, our virtual assistant.
Smart Assistance: Bao can resolve most common queries instantly. If your request needs a human touch, Bao will seamlessly connect you to our Support Team.
Stay Notified: You’ll receive in-app notifications as soon as we respond. You can safely leave the chat and return later and your full conversation history is automatically saved.
Need a Voice? If you prefer to speak with someone directly, you can request an agent or choose the option to schedule a call right within the chat window (to do so, ask Bao "I want to speak to an agent" and you should be able to book a call if available in your country & language).
Schedule a callBest for detailed support that isn’t time sensitive
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How to:
  1. Choose the Schedule a Call option on the help menu to open our booking calendar (powered by Calendly).
  2. Pick a date and time that works best for your schedule.
Availability: Our phone support is currently available in English, German, French and Italian between 9am - 5pm local time.
Tell Us More: Please complete the description form with an overview of your request. The more context you provide, the faster we can resolve your issue during the call.
How the Call Works: At your scheduled time, we will call you. You’ll receive a call from one of the following official Bitpanda numbers, based on your country of residence (unless otherwise specified in the request):
  • UK: +44 1228 47 ****
  • France: +43 1 435 ****
  • Italy: +39 02 5004 ****
  • Germany: +49 30 424 3 ****
  • Austria: +43 1 435 ****
Please note that we do not have an inbound support line.
WhatsAppBest for immediate real-time support. Available 24/7!
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How to: Choose the WhatsApp option on the help menu to open a secure conversation with our official Support Team.
Stay Notified: You’ll receive notifications as soon as we respond. You can safely leave the chat and return later.
Stay Safe: WhatsApp Security Tips▼
1. Secure Your Device: Protect WhatsApp with a PIN, Fingerprint, or Face ID. Bitpanda’s app security does not automatically extend to your WhatsApp chats; if your phone is stolen, your chat history may be exposed.
2. Protect Your Data: Never share passwords, 2FA codes, or recovery seeds. Avoid sending sensitive account screenshots, as these are stored in your phone's gallery and chat logs.
3. Verify the Source: Only chat with the account displaying the Verified Checkmark. Bitpanda will never message you first to demand "fees”, "deposits” or changes to your account.
Note: Use the Chat Lock feature for an extra layer of privacy, and remember that your use of this service is subject to WhatsApp's own Privacy Policy.
Self serviceBest for changing phone number, email address, residential address, name & help with account verification
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How to:
  1. Choose the Self-Service option from the help menu.
  2. Choose the category that matches your request.
  3. Follow the simple on-screen prompts to update your info in real-time.
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A Note on Verifications: For security reasons, updates to your legal name or account verification will automatically connect you with our team to securely finalise the process.
CommunityConnect with fellow users and stay updated on the latest news
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How to: Choose the Join our Community option on the help menu and select your preferred platform: Telegram, Reddit, Discord, X, Facebook, LinkedIn, or Instagram.
What to Expect: Get the latest product updates, participate in discussions, and engage with our global community of investors.
Staying Safe in Our Communities▼
Verify the Source: Only join channels via the links provided in the Bitpanda app. Beware of fake accounts pretending to be Bitpanda, our CEO, or Support Staff. Look for the Official Verification Badge.
Protect Your Privacy: Never post sensitive data like your email, phone number, or account information (don’t forget these communities are public).
Zero Trust Policy: Bitpanda will never send you a Direct Message (DM) first. If someone messages you offering "technical help" or asking you to "validate your wallet," it is a scam.
No Secrets: Never share your password or 2FA codes. We will never ask you to move funds or take specific actions on your account via social media.
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Tip: On platforms like Telegram and Discord, go to your privacy settings and restrict "Who can add me to groups" and "Direct Messages" to prevent scammers from targeting you.
HelpdeskBest for deep-dives into investment topics, account guides, and step-by-step troubleshooting
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How to: Choose the Helpdesk option on the help menu to open our full support library in your browser.
What’s Inside: Access hundreds of expert articles, from "How to start a Savings Plan" to "Understanding Tax Reports."
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Tip: Use the search bar to find instant answers.
Live chatBest for immediate real time support. Available 24/7!
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How to: Log in to your Bitpanda account here, and click "Help" in your account menu. Open the green Live Chat bubble in the bottom right corner to open a conversation with Bao, our virtual assistant.
Smart Assistance: Bao can resolve most common queries instantly. If your request needs a human touch, Bao will seamlessly connect you to our Support Team.
You can safely leave the chat and return later and your full conversation history is automatically saved.
Need a Voice? If you prefer to speak with someone directly, you can request an agent or choose the option to schedule a call right within the chat window (to do so, ask Bao "I want to speak to an agent" and you should be able to book a call if available in your country & language).
HelpdeskBest for deep-dives into investment topics, account guides, and step-by-step troubleshooting
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How to: Click your profile icon and find “Help” in the menu. Click there to open our full support library in your web browser.
What’s Inside: Access hundreds of expert articles, from "How to start a Savings Plan" to "Understanding Tax Reports."
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Tip: Use the search bar to find instant answers.
Don't have access to the Mobile App or Web App (Browser)?

Don't worry, you can still reach us directly through our official Whatsapp channel or book a call at a time that works best for you:

Chat on WhatsApp Schedule a call

You can also find us on our official community channels. While our community spaces are great for general questions and discussions, keep in mind that our team cannot handle personal account inquiries there for security reasons. For direct help with your account, please use one of the options above.

Telegram Reddit X Facebook Instagram TikTok
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A quick note on your security

We never ask for sensitive data: Bitpanda will never ask for your password, security codes, or private seed phrase. If you use a DeFi wallet, your recovery phrase belongs strictly to you, never share it with anyone.

We never solicit payments or give advice: Our team will never ask you to transfer funds, make payments, or offer financial or investment advice.

We never message you first on WhatsApp or SMS: If an unprompted message claiming to be from Bitpanda reaches you on these channels, it isn’t us. Please block and report the sender immediately.

Helpful tip: Set up an Anti-Phishing Code in your account settings so you can instantly confirm that every communication you receive genuinely comes from us.
FAQ's
When can I schedule a call? +

Our concierge team is available Monday to Friday, from 9:00 AM to 5:00 PM (local time). If you need a hand outside these hours, our live chat and WhatsApp channels are open 24/7.

Can I schedule a call from any country? +

Our callback service is currently available for customers with European country codes (such as +43, +44, +33). If your number is based outside this region, you can still easily connect with us anytime via live chat or WhatsApp.

How can I find the live chat on a desktop browser? +

If you’re using a browser rather than our mobile app, simply log in to your Bitpanda account, head over to the Helpdesk, and look for the green chat bubble in the bottom right corner of your screen.

What if I can’t access the mobile app? +

We’re always available across multiple channels. If you don't have a compatible device, are unable to install the app, or have specific accessibility needs, you can easily reach us via desktop live chat (once logged in), message us on WhatsApp, or schedule a callback.

How do I know the Bitpanda WhatsApp is legit? +

Always check for the blue verified badge next to the Bitpanda name and confirm that the phone number matches our official line: +43 670 3019633.

Can I change my phone number or email address? +

Yes. You can update your contact details instantly through the self-service option in your Bitpanda app under ‘Help’, no need to wait for an agent to process it for you!