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Why do I need to verify my account again?

If you're accessing new products or services on Bitpanda, or if you received a notification asking you to confirm your data, you may be asked to complete a quick re-verification.

Why is re-verification required?

Bitpanda is a regulated financial services provider and must follow strict Know Your Customer (KYC) rules. Different products are provided by different Bitpanda entities, each with its own legal standards. We ask you to confirm or update your data to:

Maintain regulatory compliance

Financial regulations require us to check periodically that your KYC (Know Your Customer) information is accurate and up to date.

Keep your account secure

Regularly checking your identity details protects your account from unauthorised access and potential fraud.

Access new products and services

Different products are offered by different Bitpanda entities, each subject to specific legal standards.

Re-verification or data confirmation is especially common if:
Financial rules change over time. If you created your account under older rules, we may need to collect updated details to meet current legal standards.
Different countries and products have different security rules. When local laws change or you use new features, extra checks may be required.
ID documents expire, and personal information must stay current. Checking your details regularly keeps your account fully compliant.

What happens if I miss the deadline?

When a KYC update is requested, you will see a review countdown or deadline date in your account. It is essential to complete the verification before this timer expires.

If you do not refresh your KYC details within the specified timeframe, your account functionality may be restricted until the required data confirmation is complete.

What to expect

Confirming your details is quick and usually takes only a few minutes. Depending on your specific account requirement, you may be asked to complete one or more of the following:

Confirm that your existing personal details are accurate via an in-app prompt
Accept updated Terms and Conditions
Complete a brief video identification process
Provide or upload updated ID documents

Note: Once you have successfully confirmed your details or completed the required re-verification steps, your account will regain full access and remain safe and compliant.

 

Still need help?

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If you have any questions or experience issues during the re-verification process, our support team is here to help. Simply log in and contact us via Live Chat, WhatsApp or by Scheduling a Call.