If you're accessing new products or services on Bitpanda, you may be asked to verify your account again. This article explains why re-verification is required and what to expect.
Why is re-verification required?
Bitpanda is a regulated financial services provider. Different products may be offered by different Bitpanda entities, each subject to specific regulatory requirements. When you access a new product, the relevant regulations may require us to verify your identity again.
This is especially common if:
- You were onboarded under a previous verification standard
- You're accessing a product tied to a different Bitpanda entity
- Local regulations require additional verification for specific products
What triggers re-verification?
Re-verification may be required when you engage with certain products for the first time, such as:
- Real Stocks
- Other regulated investment products
These products are subject to local regulatory requirements, and re-verification ensures that your account meets all necessary compliance standards.
The process is quick
Re-verification is straightforward and typically takes just a few minutes. Depending on the product, you may need to:
- Accept updated Terms and Conditions
- Complete a video identification
- Provide or confirm your ID documents
Note: Once you've completed re-verification, you won't need to do it again for that product.
Need further help?
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If you have any questions or encounter issues during the re-verification process, our support team is here to help.
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