If you are having difficulties with the reCAPTCHA, This guide is giving solutions to the most common errors.
If you have a Google account log in to that first, so you will not have to complete the picture selecting part of the reCAPTCHA.
Please enter your email address and password at https://web.bitpanda.com/user/login and click on “Ich bin kein Roboter”
In the next step you will get a picture shown, with a description to click certain parts of it. Only click the parts requested in the description. If none of the parts match the description click on “überspringen”
It is possible, that you have to complete the process multiple times. You can also request a new task using the icon at the bottom left. You also have the possibility to change to an audio task. For help click the “Help” icon.
Examples of reCAPTCHA questions are “Wählen Sie alle Bilder mit Straßenschildern aus” or “Wählen sie alle Bilder mit Pkws aus”. Here is an example:
After completing the reCAPTCHA you are able to log in to your account.
Unfortunately, there is no alternative for the reCAPTCHA.
Please note that this is a security feature, especially to prevent unauthorised access to your account.
At the moment reCaptchas are only available in German. you see the translations of the most common reCaptcha descriptions below: