I have problems with the reCAPTCHA from Google during login

If you are having difficulties with the reCAPTCHA, this guide provides solutions to the most common issues.

Tip: If you have a Google account log in to that first, so you will not have to select the pictures of the reCAPTCHA.

Web App (Desktop)

On the Web App please enter your email address and password at https://web.bitpanda.com/user/login.

Mobile App (Android)

On the Mobile App please enter your email address and password on the login screen.

Procedure

In the next step you will get a picture shown, with a description to click certain parts of it. Only click the parts requested in the description. If none of the parts match the description click on Skip.

It is possible, that you have to complete the process multiple times.

  • You can also request a new task using the arrow icon at the bottom left
  • You also have the possibility to change to an audio task by clicking on the headphone icon
  • For help click the help icon
  • If the reCAPTCHA is not loading, a restart of the internet connection could also help

Example

Examples of reCAPTCHA questions are "Select all images with bicycles" or "Select all images with taxis". Here is an example:

recaptcha_en.png

To complete the process click on Verify.

After completing the reCAPTCHA you are able to log in to your account.

Unfortunately, there is no alternative for the reCAPTCHA. Please note that this is a security feature, especially to prevent unauthorised access to your account.

Tip: The reCAPTCHA won't appear on each login.

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