1. Bitpanda Helpdesk
  2. Deposits & withdrawals
  3. Cash Funding

Withdraw cash

Learn how to withdraw cash from Bitpanda to your bank account and about the difference between withdrawing and sending.

Should I Withdraw or Send?

At Bitpanda you can choose whether you want to Withdraw cash to your personal bank account or Send cash (EUR) to a third party, like your friend or family member.

We recommend you use the Withdrawal option for withdrawals to your personal account as it's usually faster.

How to withdraw cash?

Desktop Mobile App
  1. Sign in to Bitpanda
  2. Click on Portfolio
  3. Click on Cash
  4. Select the currency you wish to withdraw 
  5. Click on Withdraw
  6. Select the payout account
  7. If you haven’t done it yet, you will need to create a new payout account for the selected method
  8. Enter the amount you wish to withdraw and click on Go to Summary
  9. On the Summary page, check if everything is correct and click Confirm
  10. You will receive a confirmation email. Click the Confirm Transaction button in this email to initiate the withdrawal

When will my withdrawal arrive?

Withdrawals from participating banks within the EU usually only take seconds to minutes. Withdrawals to other banks and countries may take up to 3 business days.

What does manual approval mean?

In rare cases, we need to manually check a withdrawal for safety reasons. In such a case you should have already received an email on what to do. But you can also have a look at this article to learn more.

Troubleshooting

  • If you recently deposited cash, you have to wait 1 to 2 business days before you can withdraw these funds again. This is because Bitpanda already makes your deposits available to you for trading, but banks can take a bit longer to complete the actual transaction.
  • When you try to withdraw to your bank account, you can receive the error message “Account details don’t match”. This is often related to a name mismatch between your Bitpanda profile and your bank records. You can find a recap of all possibilities and how to correct them below: 
Reason for Error Explanation & Solution
Bank name is not provided to Bitpanda Please contact your bank directly. This information must be provided by the banking institution; Bitpanda cannot resolve this on your behalf.
Bank name doesn’t fully match The name comparison is case and symbol-sensitive. Accents, apostrophes, or dashes in your name can cause a mismatch. Ensure the names match exactly.
Middle name mismatch Middle or additional names (4th name+) can create issues. You should have the same name in your Bank Account than Bitpanda. Bitpanda Pay can be an alternative if it is available for you.
Shared/Joint accounts We can whitelist these accounts for you. You will need to share documentation (such as a bank statement) to prove you are a co-owner of the account.