If you cannot remember the email address of your account, please follow these steps.
In brief
Please send us a picture of your identity card or passport, next to a handwritten note with the following information:
- "Bitpanda Forgot Email Address"
- Today’s date
Send us the picture using our contact form and enter your registered phone number in the appropriate field.
Step 1
Grab a sheet of paper
Step 2
Fetch the same type of identity document you used for the verification of your account (your identity card or passport).
Note: We can only accept the same type of identity document you used for your verification. For example, if you verified with a passport, we cannot accept an ID card. Please note that we cannot accept expired documents. However, we can accept a renewed document if it matches the identity document you verified with.
Step 3
Write down the following information on the sheet of paper.
- "Bitpanda Forgot Email Address"
- Today's date
Step 4
Take a picture of your identity card or passport next to the handwritten notice.
Note: We need a picture showing a legible handwritten note next to your identity document. Make sure your date of birth and name are legible on your identity document.
Step 5
Send us the picture using our contact form.
Avoid common mistakes
Please note that we do not accept scans. Please do not send a selfie/portrait photo, since legibility in such pictures is not sufficient. Therefore, please only send in the documents as outlined above. Thank you.
