In case you can't remember the email address of your account, please follow these steps:
Please send us a picture of your identity card or passport, next to a handwritten note with the following information:
- "Bitpanda Forgot Email Address"
- Today’s date
Here you can see our sample pictures for illustrative purposes, please also note the description below:
Please consider the following regulations:
Send us the picture to firstname.lastname@example.org. We need a picture (.jpeg or .png) showing legible the handwritten note next to your identity document. Also please note that we do not accept Scans and PDF files. Make sure your date of birth and name are readable. Please don't send a selfie/portrait, we only need the documents and on a selfie or portrait they are unreadable.
For security reasons we can only give out the information after you send us the required documents.