How to change your legal name depends on whether your Bitpanda account is already verified or not.
I’m not verified yet
If you haven't verified your account yet, you can easily update your legal name yourself when going through the Verify now process.
I’m verified
If your account is already verified, please contact us with the new data and the reason for the change. We will update our records on your behalf.
Make sure to attach the legal documents confirming your name change. Accepted documents are:
- Passport or ID card stating the new name
- Marriage certificate
Accepted file formats are JPG, PNG, and PDF. We don't accept HEIC.
I need help with my account verification
If you experienced issues with your Bitpanda account verification, please have a look at this article. It provides solutions for the most common problems.
