Name change

How to change your legal name depends on whether your Bitpanda account is already verified or not.

I’m not verified yet

If you haven't verified your account yet, you can easily update your legal name yourself when going through the Verify now process.

I’m verified

If your account is already verified, please contact us with the new data and the reason for the change. We will update our records on your behalf.

Make sure to attach the legal documents confirming your name change. Accepted documents are:

  • Passport or ID card stating the new name
  • Marriage certificate

Accepted file formats are JPG, PNG, and PDF. We don't accept HEIC.

I need help with my account verification

If you experienced issues with your Bitpanda account verification, please have a look at this article. It provides solutions for the most common problems.