Our primary goal at Bitpanda is to tear down the barriers to personal finance, giving you the best possible experience and easy access to all the tools you need for a seamless trading experience.
This is why we value your feedback and your personal experience with our services highly. If you happen to have feedback on how we can improve or have a request for a specific feature or coin listing, please have a look at the information below.
I would like to suggest a new feature
There is a lot coming up on Bitpanda and Bitpanda Pro that we cannot talk about yet. However, if you happen to have a request to introduce a certain feature to our services, you can share it in your preferred way on all of our social media channels. Our team is always on these channels, so you can be sure that no input will be missed.
For example, you can submit your feature or product request in our official Bitpanda subreddit. It can also get up or downvoted there by the community to provide some initial feedback regarding its popularity. Our community managers are checking them regularly and will forward your feedback to the appropriate department.
I would like to suggest a new coin listing
You can actively take part in the decision making process on which coin we will list next on Bitpanda using our Bitpanda Ecosystem Token (BEST).
If you would like us to add a new trading pair to Bitpanda Pro, you can also share your feedback on any of our social media channels, starting with our Bitpanda Pro Twitter.
One thing to keep in mind. All our offered cryptocurrencies and tokens had to go through a thorough due diligence process. The requirements take market capitalisation, stability, developer and user number into account, amongst other things. Therefore, the suggested cryptocurrencies and tokens that we list to vote have all been vetted as we believe they could make a valuable addition to our growing list of supported cryptocurrencies and tokens.
We understand that cryptocurrency enthusiasts are very passionate about new coins and tokens being made available on Bitpanda. However, we cannot discuss possible support for certain cryptocurrencies or tokens before they have been launched successfully or before we have publicly announced that we are planning to do so. Furthermore, we cannot comment on any rumours concerning such matters.
Once the decision to include a new coin or token has been made, our users and followers will be informed via our blog, our newsletter and our social media channels.
I have a request about an existing feature
If you have a suggestion on how to improve an already existing feature on Bitpanda or Bitpanda Pro, we also invite you to share it with us on any of our social media channels.
Frequently asked questions about existing features
What we can share is that our team is growing and we are putting lots of effort into promoting our whole ecosystem. We also have plans for growing the Pantos community in the future. We are working closely with CoinMarketCap in order to fulfil the requirements for a Pantos listing. Unlike BEST, there are different stipulations but you can be sure we are working on it.
Since the goal of Pantos is to bring all major blockchain platforms closer together, we are prioritising allocating our resources into the development of the project. Bitpanda will not oppose other exchanges to list Pantos. However, we will not use project funds to pay for such listings.The official Pantos roadmap can be found here.
As we intend to develop BEST as the centrepiece of the Bitpanda Ecosystem, we can assure you that we continuously strive to improve all our services and products in order to achieve our goals, outlined in our vision paper.
We are working around the clock towards achieving our vision. This includes implementing new features for BEST. We cannot give any details on what these features will be, as we cannot speak about new features before they have been launched successfully or before we have publicly announced that we are planning to do so.
We do go into further detail regarding the project, its goals and its benefits on our BEST page, our BEST Helpdesk article, the Bitpanda Blog and in our vision paper.If you want to be the first to learn about upcoming events, you can also join our Bitpanda Announcements Telegram group, or simply follow us on our social media channels.
That said, Pantos is a scientific research project, which aims to solve one of the key technical barriers in the crypto and digital asset space: interoperability between blockchains. Using our funds to pay for a listing on other exchanges is not part of our vision paper or roadmap.As for BEST, we highlighted our goals in our vision paper. Paying for listings on other exchanges was not part of them and is not on our agenda. If other exchanges decide to list Pantos or BEST, we will, of course, not oppose this. However, we will use our resources to develop the project and the Bitpanda ecosystem to ensure the best user experience.
I found a bug
If you happen to find a bug on our website, we would appreciate you reporting it by filling out this form and sending it to us. Keep in mind that for security reasons, it is not possible for us to address bug issues on social media.
I have general feedback
For general feedback on your submitted ticket, Bitpanda Support or our Helpdesk, please see the specific steps below.
Feedback on my recently submitted request
Our primary objective at Bitpanda Support is to help you with your problem as quickly as possible and to keep your waiting time as short as possible. As soon as you submit a request via our contact form, the most qualified agent will take care of your specific issue. Should you come across open questions or general feedback, please let us know directly in the ticket you submitted. This way, we can help solve your issue as quickly and efficiently as possible. Learn more about things to consider when submitting your request.
Feedback on Bitpanda Support
We always love to hear about your experience with our support, good or bad. Feel free to share your feedback via our contact form, so we can directly forward it to the respective person.
Feedback on our Helpdesk
We appreciate your feedback very much as it helps us to continuously improve our services.
If you want to share general feedback about your Helpdesk experience, you can do so using the feedback section at the bottom of each Helpdesk article. Simply click on the + or - icons to let us know how easy it was for you to get the information you needed. We would also appreciate you leaving some written feedback there, but for any support tickets or requests, please use our contact form.
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