When you make a deposit using SEPA as the payment method, please ensure that you fill in all the necessary fields carefully.
Note: For bank transfers (SEPA), it is important to include the payment reference, otherwise your payment cannot be assigned to your account.
Missing payment reference
If you suspect that the payment reference was not correctly added or your bank will not allow you to write a payment reference in the transfer, then please contact us and send us a photo of the bank statement showing the following details:
- Your IBAN which you made the payment from
- Your full name
- The amount you sent
- The date the transfer was made
Furthermore, please make sure to send us the transfer data as a PDF export and additionally as text.
Once we receive the bank transfer and the information from you as requested above, we will manually credit the amount to your fiat wallet as soon as possible.