I forgot to add the required payment reference in my SEPA deposit, what next?

When you make a deposit using SEPA as the payment method, please ensure that you fill in all the necessary fields carefully.

Note: For bank transfers (SEPA), it is important to include the payment reference, otherwise your payment cannot be assigned to your account. 

Missing payment reference

If you suspect that the payment reference was not correctly added or your bank will not allow you to write a payment reference in the transfer, then please contact us and send us a photo of the bank statement showing the following details:

  • Your IBAN which you made the payment from
  • Your full name 
  • The amount you sent 
  • The date the transfer was made

Furthermore, please make sure to send us the transfer data as a PDF export and additionally as text.

Once we receive the bank transfer and the information from you as requested above, we will manually credit the amount to your fiat wallet as soon as possible.

Note: Please keep in mind that SEPA transfers usually take around 2-3 business days to complete. Saturdays, Sundays and public holidays do not count as working days for banks. Furthermore, Austrian public holidays may differ from holidays in other countries.

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