Refund not yet received

Please note that refunds can take up to 10 business days to complete as mentioned in the email we sent to the email address you have registered with Bitpanda.

If you have not received our email, please read our troubleshooting guide to help you make sure you are able to receive them.

Please keep in mind that Saturdays, Sundays and public holidays do not count as working days for banks. Furthermore, Austrian public holidays may differ from holidays in other countries.

If you still have not received your refund after 10 business days, please allow for another 2 business days before contacting us.